Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Transformco

  1005 Commerce Ct (LAKE) Buffalo Grove, IL 60089

  
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  Transformco

  5500 Buckeystown Pike Ste 700 (FREDERICK) Frederick, MD 21703

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  Transformco

  7900 Governor Ritchie Hwy (ANNE ARUNDEL) Glen Burnie, MD 21061

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  Transformco

  5760 Wabash Ave (BALTIMORE (CITY)) Baltimore, MD 21215

Review Details

• Review fromTommy F

  Date: 04/29/2025

  1 star
  On 3/25/2025 appointment was made to have my Kitchen Aid Fridge to be diagnose with a issue it was having. This same day the serviceman told us that it needed a Fan compressor. We purchased the a Fan compressor the same day. For the cost of $623.40 on a debit card. On 4/1/2025 we receive the item in the mail and made a appointment to have a serviceman to install it. On the 4/4/2025 Fridge was still having the same issues( was not fix) so I called another Company (***************) to take look at the Fridge and he fix it the same day. The problem was the icemaker was calling for water was the noise source. We were charge for a part we didn't need so I called Sears Home Services(on 4/11/25) when I finally was able to speak to a person. I example to her the problem with the Fridge and was charge for a part we didn't need. I ask for a refund, She told me that they will refund us back $504.04 and they would send a e-mail within a week. I've not heard anything from this Company (Sears ************* since this date.

• Review fromThomas E

  Date: 04/29/2025

  1 star
  They truly don't deserve any recognition whatsoever. I had a repair done on my refrigerator that was quoted at $1400, but if I signed up for their plan, it would only cost $580an enticing deal, I thought. They replaced the compressor, but the fridge has been non-functional ever since. The service was scheduled for Tuesday after a Monday repair, but no one showed up. I spent hours making calls to their customer service line. They eventually rescheduled for Friday, which forced me to take time off work. The appointment window was set from 7 AM to 11 AM, but after no updates, I called again only to learn that the technician's truck had broken down. They pushed the appointment to Monday, but still, no service was provided. This experience has been the most frustrating scam I've encountered. This is not the Sears we once knew. Now, they just keep bouncing me around between representatives. I strongly advise against doing business with this company!

• Review fromJody H

  Date: 04/25/2025

  1 star
  BEWARE!!!! If you want to get scammed, call Transform Sears Home Services! You have to give them a credit card number before they'll make you an appt. I was charged $139 for service call but he didn't do anything then, without permission they charged us another $47 a month for a membership fee. I don't need or want any membership with scammers! The technician we had said he's worked for the company for 25 years, however, he didn't know his work address or phone number and his English was so broken he was hard to understand. Trying to make a long story short, we turned on the oven to show him the error code. He said "that doesn't mean anything", then spent 45 minutes playing on his phone with a final diagnosis as follows: Labor-$364.95, Motor assembly-$223.67 times 2, total repair cost $936.86 plus time to order parts. I told him for that amount of money, I'll get a new appliance. He threw his arms in the air and said "if you want to go to all the trouble of shopping, removal of this unit and installation of a new one, that's up to you. Right there I knew something was rotten. We made a call to a local company that I used to repair my washer/dryer years ago. He came the next day, fixed the oven by himself in 45 minutes for $149.95. It's working like new. This experience was HORRIBLE and they should be put out of business!!

• Review fromVern S

  Date: 04/21/2025

  1 star
  Worst customer experiences *** had in 72 years living on this planet. Impossible to talk to a human, techs routinely cancel at the last moment, they are non-responsive to inquires if you call them back, and they seem inadequately trained. Wish I knew this before I paid them to look at a couple of problems. DONT do any business with them, they are 100% guaranteed to not even meet your minimal expectations.

• Review fromTom K

  Date: 04/14/2025

  1 star
  I have been SCAMMED by Sears Home Services, for a washer repair, range repair/***lacement as they cannot get the parts. I have been emailed a quote for $870 ***lacement value for the range and they have not issued me a check and it's been over a month. I have called 50+ times and getting no where as most calls are A.I. The sales *** said I can purchase an item anywhere of my choosing. They got my deductible, rescheduled my appointment twice, no response except for A.I. messages. Never can speak to a human being. This company is scamming many people and should be closed, lawsuits should be filed and working on that. A am a very Unhappy SCAMMED customer.

• Review fromJames T

  Date: 04/13/2025

  1 star
  Paid Sears appliance repair for labor service but decided not to repair product. This was done November 2024 it is April 2025 and company does not want to refund my ****** . They wanted their money before showing up. Called many times and they keep blowing me off. Sear repair is not the place to go in this day and time. They are theives

• Review fromAnnie T

  Date: 04/09/2025

  1 star
  I have been scammed by Sears Home Services, for a washer repair, they got my deductible, rescheduled my appointment twice, no response except for AI messages, ***** showed up after 7am-6pm appointment. This company is scamming many people and should be closed.

• Review fromJeffrey D

  Date: 04/06/2025

  1 star
  ** assigned these people to diagnose my washer/dryer combo, which was less than a year old. They scheduled me a week out on a Friday and every day I would get a reminder email of 8-5 for my appointment on Friday. They say I would get an email the day before that would give me a more accurate time. That email the day before still stated 8-5. No where in the email was there a number to call. The message states:Your repair appointment is tomorrow Need to cancel or reschedule? Let us know right away, to avoid a service charge.Cancel or ****************** date Mar 27 Technician arrival window*?8?:?00? AM to ?5?:?00? ********************* Stacked Laundry Unit I get a call the day of the appointment from the technician telling me they do not work on these units. According to this email, they would bill me if I didn't keep the appointment. How can I bill Sears for having me take off work an entire day for nothing. ** really needs to find more reputable service centers.

• Review fromCHARLES B

  Date: 04/02/2025

  1 star
  WORST SERVICE EVER.1. They arbitrarily reschedule you during the day you are expecting service.2. They have no phone number to talk with a real person. Keep getting different phone numbers only to take you to the same AI message center. Never can get to a real person.3. It took me 8 reschedules to get the work done correctly - over three visits to our house.4. They asked for a review of the services. I replied 1 star and they promptly returned a message that there was something wrong and the system was down.

• Review fromEdmund M

  Date: 04/01/2025

  1 star
  My first call to Sears regarding my broken microwave oven was over one year ago. After numerous calls, appointments, and incorrect parts being delivered,, I was told the correct parts were unavailable and that I would have to get a replacement oven. It took 4 months for the replacement oven to be delivered and when it finally came in November it was broken. Its now April, 5 months and scores of calls later and I still havent received a working replacement oven. I call several times a week and am never able to speak with anyone who can help. Im always told a supervisor will call me back but that never happens. This is extremely frustrating with no end in sight!!!!