Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Transformco

  1005 Commerce Ct (LAKE) Buffalo Grove, IL 60089

  
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  Transformco

  5500 Buckeystown Pike Ste 700 (FREDERICK) Frederick, MD 21703

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  Transformco

  7900 Governor Ritchie Hwy (ANNE ARUNDEL) Glen Burnie, MD 21061

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  Transformco

  5760 Wabash Ave (BALTIMORE (CITY)) Baltimore, MD 21215

Review Details

• Review fromSteve R

  Date: 06/02/2025

  1 star
  I am beginning to think that this company is a scam. They make it easy to schedule an appointment but over an 8 to 12 hour window. And then they cancel or reschedule whenever they feel like it or simply don't show up. They did make it to one appointment but could not fix the problem. I have had multiple DAYS that I have wasted on a microwave. The value of my time by this point exceeds the value of a new microwave. It is hard to imagine a worse customer service experience.

• Review fromMaria S

  Date: 05/28/2025

  1 star
  They deserve NO stars! It's a scam! I scheduled an appointment and after 4 days they rescheduled without telling me. Then they did not show up. When I finally got through to a live person in **** they told me my appointment was pending assigning to a technician and gave me a phone number to call myself. No answer at the number not even able to leave a message. I have a Master Protection Plan that I paid a lot of money for and had to call another company to get air conditioner fixed and pay out of my own pocket. We need a class action lawsuit against this company!!

• Review fromStephen K

  Date: 05/25/2025

  1 star
  I needed a replacement part for a microwave which Sears Parts Direct showed as in-stock item and estimated a 2 week shipping timeframe. Three months later, order still says "In Process", nothing has been delivered and I have received no update from Sears. Messages to Sears Parts Direct for order status updates and attempts to cancel the order after the inexcusable delay have all been unanswered. I finally had to seek resolution from my credit card issuer for a refund for non-delivered merchandise.

• Review fromMary M

  Date: 05/23/2025

  1 star
  Canceled at 11:30 for a 8:00 AM - 5:00 PM wait time every Friday in April and May for a **** refrigerator repair. **** says that this is a valid company that is authorized to work on **** brand appliances, but I have never been able to get in contact with a real person, just AI voices that offer no explanations. This business is a complete scam!

• Review fromThakor A

  Date: 05/22/2025

  1 star
  They rip off the people. They do not have a trained technician. They only have on the job training on your cost. We will never hire them again. They ripped off our money. They did not even open my appliance and they charged $129. He wanted to replace the water pump at cost of $700.

• Review fromMauro D

  Date: 05/21/2025

  1 star
  Dear Sears Home Warranty Team,I am writing to express my deep frustration and disappointment regarding the service I have received for my air conditioning repair request. It has now been over one month since I first reported the issue, and during this time, the repair appointment has been rescheduled three times without ***************** without air conditioning for such an extended periodespecially in this heatis not only uncomfortable but also unacceptable. I have made multiple attempts to get this resolved promptly, only to be met with continued delays and lack of clear communication.This level of service is not what I expected when I signed up for the Sears Home Warranty plan. I urge you to treat this matter with the urgency it deserves and ensure that my AC is repaired immediately.Please escalate this issue to a supervisor and provide a firm date for repair that will not be rescheduled again. I would also like to formally request compensation for the inconvenience and lack of service I have endured over the past month.I look forward to your prompt response and resolution of this matter.***** ****

• Review fromPeggy C

  Date: 05/19/2025

  1 star
  This has been the absolute worst experience. I have my refrigerator and dishwasher covered under their home warranty plan. My refrigerator and dishwasher have not been operating since March 2025. I called and they scheduled appointments for both. They actually came for the refrigerator on the first appointment and said parts had to be ordered. They ordered the parts and then since then they have scheduled and rescheduled 4 appointments. I have had to take off work and wait for them on 4 different dates only for them to cancel them in the afternoon. They have done the same with the dishwasher and have never actually been out to look at it. I have spent hours on the phone trying to get to a resolution only to be strung along. After the last appointment they told me to find my own repair person and they would reimburse me. I again have spent several hours trying to find my own repairman and have not had any success. I do not even know what to do about the dishwasher. I would never recommend this company to anyone. During all of this they had the nerve to ask me if I wanted to renew the warranty for another year and pay *****+ per month. Clearly this is a money scam and they have no plan to fix my refrigerator or dishwasher.

• Review fromWilliam N

  Date: 05/16/2025

  1 star
  Our refrigerator/freezer has been down for two months.The first tech diagnosed the problem via a ****** search. He ordered a part and returned a month later to install it. it didnt work so he ordered three more parts. The next three scheduled appointments were canceled by Sears for no apparent reason. The call center is less than kind. They gave us a very difficult time with rescheduling when they were the one that didnt show up repeatedly. They have limited techs and there is very long wait time to reschedule. A different tech did showed up a month after the first one was here and he installed one of the three parts that the first tech ordered. He took the other two unused parts with him. He left random screws at the bottom of the freezer. He also put a dirty part on our barstool leaving a mess behind. Needless to say, the refrigerator/freezer is still not working. The call center set up a virtual appointment with a tech and he set up an appointment for a new tech to come the following day. That tech didnt show up. Another appointment was set up for the next day and that tech didnt show up either. We believe that Sears Home Services is a complete scam.

• Review fromSalman A

  Date: 05/15/2025

  1 star
  ?? Worst Home Warranty Experience Avoid Sears at All Costs! ??Ive had the absolute worst experience with Sears Home Warranty. Six months and countingthey still havent replaced a broken appliance, despite multiple calls and promises. Their customer service is unprofessional, unresponsive, and downright frustrating.Whats the point of paying for a warranty if they never honor it? Save yourself the headacheDO NOT waste your money on Sears Home Warranty. There are far better and more reliable options out there.0/10 Would NOT recommend! Sears Home Services

• Review fromJohn D

  Date: 05/07/2025

  1 star
  Placed a service repair order online with Sears Home Warranty for troubleshooting and possible repair of my Maytag Washer on 05/04/2025 and paid the $100.00 deductible. I was given an appointment between 0800 and 1200 PM on 05/07/2025 for the repair service technician. It is now 3:15 pm on 05/07/2025 and the technician has not arrived. I called 4 different numbers associated with Sears Home Warranty and Sears Home Services attempting to find out the status of my service order just to be told my order is still a tube and they would ask the technician to text me with updates as to when he might be arriving. He has not contacted me yet. I even provided my service order number. Sears Home Warranty and Sears Home Services have severely degraded in customer service in recent years and cannot be relied upon to fulfill their end of an already paid for service contract. Beware of these companies.