Reviews

This profile includes reviews for Transformco's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Transformco

  5407 Trillium Blvd Ste B120 Hoffman Estates, IL 60192-3413

  
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  Transformco

  17550 Halsted St Homewood, IL 60430-2006

  
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  Transformco

  1235 Worcester St Natick, MA 01760-1512

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  Sears

  1040 Annapolis Mall (ANNE ARUNDEL) Annapolis, MD 21401

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  Transformco

  2306 N Salisbury Blvd (WICOMICO) Salisbury, MD 21801

Review Details

• Review fromRodney L

  Date: 03/06/2025

  1 star
  Repair services and follow up on multiple appliances with extended warranties have been neglect. Scheduled appointments have been "no shows" with no communication.

• Review fromCrystal H

  Date: 03/06/2025

  1 star
  My deceased husband and I have always carried warranties on our appliances from Sears. After my husbands passing, I couldnt afford the current warranties we had so I chose to get a new warranty with Sears to cover my refrigerator. In 2023 my refrigerator began freezing everything inside. I had to throw all foods, fruits and vegetables away. I called an had a technician from Sears to come out, and was informed the condenser was shot and to order a replacement refrigerator. I have now received three separate authorization order number values at $2,500.00 for a replacement refrigerator. This last replacement was to be delivered on March 3, 2025. But again, I have now received three replacement refrigerator and still having to throw all foods into the trash. Trying to talk to a live person is virtually impossible, and if I get to talk to someone they have such a strong accent, I can barely understand what they are saying. This is such discouraging to me spending money to feed myself, when most of it freezes in my refrigerator and I am throwing money down the drain; considering the cost of food now. I paid for a warranty with my hard earned money and would like for Sears to honor their part of the deal. C, ****

• Review fromEvelyn W

  Date: 03/05/2025

  1 star
  I had a Sears Technician to come out and service my over the stove microwave on January 3, 2025. He said I needed two parts, so we ordered them that day. They came in a week later than I was scheduled for two appointments in January they did not come out. They had an excuse. Their excuse was due to un controllable circumstances. finally on February 1 a technician was scheduled to come out he called me and said I needed another part for the microwave he said if he came out and put the other two parts in without the third part, it blow it again so we order the part over the phone then I had three appointments after that that were canceled by them due to uncontrolled circumstances I had another appointment on March 1 same thing happen I never got the part that was ordered on February 1 and I have called Sears home service department. They dont know where the part is, but I was charged for the part I will never ever buy anything else from Sears. Its not worth the hassle ****** ************.

• Review fromBob G

  Date: 03/03/2025

  1 star
  Awful service. I've been trying to get my money back for a $200 Dishwasher part that was incorrect (they sent me the wrong part). However, after 2 contacts, I still have received no RMA, nothing... It's almost 2 weeks I've been trying to get my money back - all I get is a run around. I found the right part somewhere else, and attempting to send it back with NO luck. If you find your part here, do yourself a favor and move on... Not worth the hassle.

• Review fromErica T

  Date: 03/03/2025

  1 star
  HORRIBLE SERVICE I have had a horrible time trying to get my range fixed. The technician showed up without parts, ordered the parts, then didn't show for the follow up. When I asked about scheduling an appointment to fix the range since no one showed, they pushed the repair out a month!! You can't get service when you call. It is all the automated system or people who can't help. When trying to speak to someone about this, I was sent on a wild goose ***** and was never able to connect with someone.

• Review fromKeith M

  Date: 03/02/2025

  1 star
  I should have came here first! Avoid them. They've outsourced everything and created an automated system that's almost a loop.
  I ordered a fragile part, it was packaged very insecurely and I received it broken. Getting my money back was a pain.
  I foolishly ordered another one, asked that it be shipped securely but it came shipped the same way and was broken again.
  I asked for my money back and they've ghosted me.

• Review fromSteve S

  Date: 03/02/2025

  1 star
  I’m also on the zero star train. I received one third of my order after two weeks, but the rest ( which is part of the repair) has not even been pulled after one month. This could be explained if there was someone to communicate with. Do they short ship to keep half your money and disappear without a way to talk to them?

• Review fromRaymond B

  Date: 02/26/2025

  1 star
  Though the technicians who came out to fix my refrigerator were nice and effective, the process of getting appointments was tiresome and troubling. They missed an appointment time because they got over booked. When you have to book a full 4 hours and then they miss that window, that should be on them to reschedule in a smaller window or refund the deposit. . I called and complained but the person on the phone could not address this complaint and shared there was no one to contact who could address this complaint. I either needed to just **** up the deposit i had made or reschedule in another four hour block that might also be missed. There was no way of actually talking to anyone to address the problem. It is not acceptable to have a completely impenetrable system for customer problems--especially after a customer has already paid, and the company broke its promise. I am grateful the issue wasn't even worse. I will definitely not use this repair service again.

• Review fromTim F

  Date: 02/21/2025

  1 star
  Ordered a part from @searspartsdirect. Old company good reputation. Also old part - not made anymore, can't believe they have one. Call up to check. Yes we have several here. Great, yes please. You'll have it Tuesday. Tuesday no part. Called Friday. Oh, it's on back order from the manufacturer. Manufacturer out of business 20 or 30 years. We'll look into it and call you Sunday. Yes we do work Sundays. Following Friday: you didn't call me. Please cancel and refund. Anything else? Yes, you lied to me! And all you give me is attitude? Sorry for how you feel but we don't have an attitude. You just ordered wrong.
  Can you believe that? @searspartsdirect How are the mighty fallen. Do business with them at your peril

• Review fromSs S.

  Date: 02/21/2025

  1 star
  Service for Oven took over a month. Washing machine they have been out three times and still have to order another part that they had already replaced in the three times they have been here. Each time it takes almost 2 weeks to get part and then get a tech rescheduled to come back. They have rebuilt it and will now be almost 6 weeks without one and wait for more parts. I have a contract and they are supposed to fix or replace. The service technician understands my frustration. He has had to beat this machine apart in order to put the necessary parts they ordered on it. When I called the service contract office they want to say my machine is now rusted, Technician stated it is not the top is discolored due to being in outside enclosed laundry room and why would you work on a machine that is and replace all the parts. Whoever the service manager for the Jacksonville locations needs to be confronted about the service they are providing and how they treat their employee. DO NOT BUY A SERVICE CONTRACT IT IS A SCAM UNLESS YOU WANT TO WAIT FOREVER FOR REPAIRS AND BAD CUSTOMER SERVICE.