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Business Profile

Major Appliance Services

A & E Factory Services
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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for A & E Factory Services's headquarters and its corporate-owned locations. To view all corporate locations, see

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A & E Factory Services has 11 locations, listed below.

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    Customer Review Ratings

    1.07

    Average of 206 Customer Reviews

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    Review Details

    • Barbara T

      Date: 08/16/2024

      Barbara T

      Date: 08/16/2024

      This business is a joke!!!!! Do not call them!!! I would give them 0 stars if I could!!!

      A & E Factory Services

      Date: 08/20/2024

      We would like to express our sincere apologies for falling short of your expectations during your recent experience with our service. Your satisfaction is of the utmost importance to us, and we deeply regret any inconvenience or disappointment we may have caused. Please be on the lookout for an email from us requesting more information. Thank you.

    • Allan F

      Date: 07/18/2024

      Same experience as ********** except initial tech was very good. Ordered parts on 7/3, scheduled return service on 7/8, parts arrived 7/6. On 7/8 no email or text so I contacted them to learn I wasn't scheduled for that day and parts hadn't arrived. After being stuck in their useless automated system I contacted original tech (I kept his initial phone call) asking for him to speak with management. I received notification 7/11 was my new date. Again I contacted my only working phone number and had it rescheduled to 7/18.On 7/11 received a call from another tech making sure I had the parts before he arrived. I told him not to come because date had changed to 7/18. On 7/18 received notification that my appointment was for today, date 7/11. Tried to reach them and learned my appointment was previous to todays date so I should reschedule. On 7/18 tech called and gave me 3:30 time. At 1:18 received notification that he is on the way. It is now 4:10, tech says he will call when he starts to drive here but he was backed up. This company was contracted through American Home Shield. Extremely poor, if any, customer service by both companies. I will not use them again, hopefully this review will provide a good picture of their operation. 

    • Lisa R

      Date: 06/24/2024

      The absolute worst!!! Initial service was ok except technician had zero personality and was like a slug. He had to order a part. Told me the part would come on Tuesday and gave me appointment for service that Wednesday. Wednesday came and went - no call and no show. I called him directly Thursday morning as there was no phone number on anything to call. When I did finally find a phone number it was almost impossible to figure out how to speak to a human being. Finally spoke with someone who did not have English as their primary language and just read a script with insincere apologies. Made another appointment for 5 days later and technician did not come at scheduled time. Was on hold for 36 minutes to speak with a less than helpful representative. Woman tells me she is rescheduling again and I got zero confirmation that the appointment was actually scheduled. So now I have to call again. The absolute worst!!! And they had the audacity to ask me to keep them in mind for any future home improvements. Are you kidding me?!?! If it wasn't for AHS subcontracting with this company I would not use them at all.   

    • David P

      Date: 06/13/2024

      Same, no one showed up 8-5. Cant find a legit contact. We were never given work order, part number or any way to contact anybody Only ai assistant on phone. No humans. Tech showed up 2nd time was there 2 hours said needed new fangetting iced up. Why was there an ice build up? This is 2 month old refrigerator. Didnt know. Said part was ordered, hed be back 06/13/24. Please unload,unplug night prior. At noon finally got chat ai guy No part ,no tech coming. 90 degree day. ****** still not at temp 6 hours after cluster muck. No help from anyone @A&E . ********** contact is just as bad and appliance dealer says so what. Best resolution w/o heart attack is buy a new one from Lowes or ***********

    • Ryan S

      Date: 06/10/2024

      This company is terrible at communicating. I've been without a deep freeze for four months now. The freezer is under warranty thankfully, but they still charged me $127 for a service call because they couldn't find my case that it was under warranty. I'm yet to be refunded even though the technician said I would be. I've had two different techs show up. And two no shows. I thought the second tech would fix the freezer but he was only re-diagnosing the issue because there was no paperwork that the first tech was there the first time. No parts have showed up yet and I haven't gotten any updates. I'm stuck complaining to GE Appliance to just initiate a refund on the freezer. The freezer only costs $375 while the parts and repair is quoted at $1100. But GE wants to repair it. I despise new appliances, not made to last.     

    • Todd M

      Date: 06/05/2024

      Quite possibly the worst customer service, worst scheduling system, most broken promises, most outright lying, company that I have every had to deal with for ANY type of repair. As you can see below you could simply cut and paste 99 percent of the reviews because they are so similar.We are going on 1 month since our 6k Frigidaire Professional Fridge stopped working. This company will not show up after sending emails and texts of confirmed appts. They will outright lie to you that a tech is coming that day on the phone, they will change your scheduled appts without even asking....on and on and on. As near as I can figure from reading others reviews and my personal experience they do not give a **** about doing good work as they basically have a monopoly with ***** and Fridigaire.

    • Nick W

      Date: 05/31/2024

      Sorry company to do business with. They are running a scam on people.  

    • Heather S

      Date: 05/24/2024

      Terrible service. Took 3 separate days off work, and the third time the repair guy came out and now the fridge sounds like a generator in my kitchen, and they want me to take a fourth day off and come back in four days to fix it. NOT acceptable seeing as the guy that came to fix it created this problem. Dont use them.

    • Angela C

      Date: 05/23/2024

      This company gave me the run around and then blocked my number when calling the technician to see the status of the repair. He charged me for the part in which turned out to be the wrong part and was supposed to credit me the money but still yet has done that and made me pay 236 for the part and then took the new part back with him and said he was returning it and then credit my money and he never did

    • cheryl s

      Date: 05/07/2024

      I had a repair order for a month with service repair appointments. Nobody showed up for the appointments. When attempting to contact the company, it goes to automated calls. When I use a phone not listed on the repair order, I am able to get through to a human. Every time I call, I get the usual "the parts haven't come in". Per the link they sent me regarding my service repair, the parts were received a week after I initiated the repair order. This company should not be in business!!! I would give them a zero star if I could.

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