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Business Profile

Electronic Power Supplies

PowerSmart

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Electronic Power Supplies.

This business has 1 alert

Complaints

Customer Complaints Summary

  • 175 total complaints in the last 3 years.
  • 41 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On July 1st 2024, I ordered a Inverter Generator SN: MB5040B They did not include the oil that was needed to run the generator like it stated in the owners manual. And when it arrived, the spark plug boot was broke right in half. I have called, emailed, and anything else I can do to get ahold of ANYONE about this generator.

  • Initial Complaint

    Date:07/21/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Powersmart generator from Walmarts website on April 12th. Upon arrival I tested ******* worked. 2 weeks ago, I tried using it, but its power surging. Its out of WMs return policy, so I have to deal with the company that holds the warranty. *** tried reaching out through WM to contact the seller, *** went to the sellers website & requested assistance. No one will get back with me. The seller has reviews online that when you call in, they leave you on hold and then hang up. This product is brand new, and I need the company to actually uphold their warrantied product. I have only had it a couple of months!

  • Initial Complaint

    Date:07/13/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased the 209cc lawnmower January 26 2023 and put it away until spring when I opened the box I seen it was broken right off the the start the wheel adjustment was broken so it won't stay in place , motor is blowing smoke like a chimney I smoke my street up , it's hard to start I use oil like every fill up , and I have only used it maybe 6 times , I now get get it to start at all ... I have reached out through emails , calls , and even leaving voicemail messages and still no response I contacted ******* and they told me I had to go through power smart because they covered warranty and replacements

  • Initial Complaint

    Date:07/11/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Last month I ordered a lawnmower part. The part has not been delivered and I cannot reach the company by phone.

  • Initial Complaint

    Date:07/10/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered a lawn mower and weedeater and have yet to receive the weedeater Ive tried calling 8 or 9 times and have waited on the there hold for 30 to 45 minutes only for it to tell me someone not available to take my call or hang up the price was $360.99 Ive sent emails and no reply

  • Initial Complaint

    Date:07/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to contact this business about my lawnmower warranty so I can get the parts that I needed to fix it with no avail .I called sent email left messages for months now and nobody is willing to call me back my S/N is ?********** the lawnmower is useless and it has only been used a handful of time

    Business Response

    Date: 07/07/2024

    Hi BBB Team,

    Thank you for letting us know this complaint case!

    After reading the complaint details, I tried to search out the consumers' emails to provide better assistance for him but there is no results.

    I already emailed the consumer and waiting for his response.

    Once confirmed what's the problem, we'll provide further resolution for him.

    Thank you for your patience and understanding!

    Warm regards,

    PowerSmart **************** Team

    Customer Answer

    Date: 07/08/2024

     
    Complaint: 21941929

    I am not really rejecting the business response yet because I want to keep this case open until its resolved. I did received an email from the business after almost a year of trying to get in contact and I sent them the requested documentations 

    Sincerely,

    Wilnie ***********************

    Customer Answer

    Date: 07/19/2024

    Please see attached

  • Initial Complaint

    Date:07/01/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought the lawnmower on 03/25/24, the first time we tried to use it it would move forward 10 feet and stop without the blades turning. So we packed it up with the battery and charger and Fed-x picked it up. They said they would send a new one lawnmower 3 months ago but nothing has arrived. They said 2 to 5 business days 20 business days ago. ****** and *****************

    Business Response

    Date: 07/02/2024

    Hello, could you please share with us your order number first? I will check for you. 

    I apologize for any inconvenience this may have caused.

    Stella

    Customer Answer

    Date: 07/03/2024

     
    Complaint: 21929048

    I am rejecting this response because:

    Sincerely,

    ***********************

    Customer Answer

    Date: 07/26/2024

    I *********************** received a payment of the original purchase price of$499.99 from power Smart which settles my dispute, thanks BBB of ******* for all your help when I had no one else to turn to. *** and ***********************;

  • Initial Complaint

    Date:06/22/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May 2024, I purchased an 80v 21 cordless self-propelled lawn mower model number PS76821SRB form a company named Power Smart The offer on their website, PowerSmart USA, was to purchase the mower for ****** and receive an additional battery for the mower for free. I have received the mower, but have not received the battery. I have been emailing the company and their responses as to what the battery has been not received range from the battery was out of stock, the battery had been shipped to they fired their warehouse/distribution manager and were in the process of hiring a new one. I will try to attach the email chain that went back and forth I am looking to get the free battery that was offered

  • Initial Complaint

    Date:06/19/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Ordered the wrong belt for my power smart lawnmower that broke suspiciously quickly. Sent several emails and called several times trying to get a refund and order the correct belt with no responses. Seems like company is a big scam.

  • Initial Complaint

    Date:06/17/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Bought a Powersmart self propelled mower May 18, 2023, order # *******-0407997 from ******* marketplace, this year when I went to mow my lawn the handlebar snapped off at the bottom on both sides. Has a two year warranty as stated by Powersmart, tried to get them to replace the handle bar and was told to wait for tracking number for part, then told have to wait for two months for part to come in, then informed they did not have the part, but have been since been informed by the company customer service to just order the part off e-bay??? Any help in a resolution to my ongoing conflict with Powersmart about this defective product is greatly appreciated. If do not have the part, then they should replace the whole defective product.

PowerSmart is NOT a BBB Accredited Business.

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