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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 290 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/09/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have 3 electric blankets purchased last November ************************************************************************ and it smelled like something burning and then smoke came out of the back so I threw it outside real quick!!! I am disabled and need the heat for back and neck problems and now I am out 3 blankets

  • Initial Complaint

    Date:11/15/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have called several times and talked to several different representatives and each time we give our complaint that the blanket quit working and is under the five year warranty the phone disconnects. Every time. We have called two different numbers, ************** and **************, and get the same results except the 877 number said my wife won a $100 gift card because it was a special promotion. They asked for her birthday and address and wanted $3.95 for two day shipping. When she told him she only had a Discover card and no master card or **** the phone disconnected again. This company sounds like its committing fraud after years of good service so everyone should be aware what is going on. ***** ****

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    purchased electric throw used it 3 times and it stopped working

  • Initial Complaint

    Date:11/11/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This product was used once before it stopped working. The number in the manual goes to a different company *************.I found a number on BBB and it says the customer service department is not active*************).Im looking for a replacement or refund.

  • Initial Complaint

    Date:11/08/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I own three electric heating blankets, all fairly new, and am unable to get a replacement remote. After calling the company, I was hung up on 4x, with them saying "this is the rewards center" and them being unable to provide a customer service number. 

  • Initial Complaint

    Date:11/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford warming throw less than 2 years ago, model TC-13B1-T and came with a 5 year *********** no longer works - no heat. I want it replaced until the warranty. All of my efforts to contact the manufacturer have failed - their phone number doesnt work and using their Contact Us website tool does not send my messages.

  • Initial Complaint

    Date:10/21/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Trying to contact someone about a warranty issue with my blanket. Cant contact the company at all. Previously Ive never had this issue with them. Ive always found them to be helpful and now I need assistance and cant get it.

  • Initial Complaint

    Date:10/12/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contacted Biddeford's because I was getting an "E" on the controller display and it doesn't seem to be heating correctly. Per their instructions (return instructions attached), I returned my mattress pad on 12/11/23, reference #***** (also ref ***********). It was a quilted mattress pad model UBCC-Q, not a sherpa type. I purchased it from ****** for $71.99. It was delivered to Biddeford on 12/15/23 (return receipt/tracking # 1ZAX96849053421959 from *** is attached). I have tried at least 10 times over the last year to reach Biddeford by email, their message system and phone and had no luck getting through. I don't understand how they can be in business. At this point, I prefer a refund but will settle for a replacement. Any help you can provide would be GREATLY APPRECIATED.

  • Initial Complaint

    Date:10/11/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a queen dual control heated Microplush Blanket from Biddeford Blankets on November 24, 2019, at Kohls. One of the controllers has stopped working. We tried to call ************ as well as the number on your website - ************ and neither number is working. The controllers and blanket are still under warranty (5-year). I am trying to contact them to replace the controller.I have also tried to use their online contact form, and it will not "submit". I do not get confirmation that they received the form.

  • Initial Complaint

    Date:09/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a king dual control electric blanket. It worked briefly and the the one control does not work. It just continuously flashes the number 8 and half the blanket does not warm. I have repeatedly sent a message thru Biddeford's online customer service, with no response, I have repeatedly tried the listed phone number for customer service, disconnected. One time someone tried to call me we connected and then they immediately hung up. I also the sent them a text message at that time. There is not any response. I also had sent in my warranty card upon receipt of product and included all of my product information. 

Biddeford Blankets is NOT a BBB Accredited Business.

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