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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 290 total complaints in the last 3 years.
  • 40 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/20/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This is only the second time I plugged the blanket in and instantly smoke started coming out of the controller. And it smelled awful. I just bought it and am disappointed in the product.

    Business Response

    Date: 12/26/2022

    Dear Trysta,

    An email was sent to the email address you provided requesting information about your product.  To process a replacement this information is needed to complete the warranty.

  • Initial Complaint

    Date:12/19/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a heated throw from target at the end if November. It no longer gets hot. Target will not return or exchange it. This is ridiculous

    Business Response

    Date: 12/26/2022

    Dear *****,

    An email was sent the email address you provided requesting information about the throw that is needed to process the replacement.  Please respond back with the need information about the product so we can get this resolved for you.

  • Initial Complaint

    Date:12/17/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I AM HIGHLY UPSET ; I PURCHASED A BIDDEFORD ELECTRIC HEATED THROW BLANKET AT TARGET ON 12/6/22 . ON 12/17/22 ; MY THROW IS JUST NOT HEATING UP ANYMORE . I JUST USED IT THE *** BEFORE . I AM HIGHLY UPSET ** IM ANEMIC AND HAVE ALWAYS WANTED ONE . NOW THE ONE IVE PURCHASED JUST STOPPING WORKING ALL OF A SUDDEN

    Business Response

    Date: 12/26/2022

    Dear Cierra,

    We sent an email to the email address you provided.  Please respond with the information that is needed to process a Return Authorization Number for all products requiring ***************** Once we receive this, we will send you a replacement.

    Customer Answer

    Date: 01/05/2023

     
    Complaint: 18604553

    I am rejecting this response because:

    I am not satisfied at all bc I didnt get any resolution, Im needing this resolved. 

    Sincerely,

    ***************************

    Business Response

    Date: 01/05/2023

    Dear ***************************,

    Sorry you didn't receive the original email, but I would be happy to send you replacement if you could please provide the below information needed to process a warranty request. Once I receive this information, we send you a new throw and a *** Prepaid Label to return the defective throw.

     

    -  Color of throw, and type of control [analog-TC1113BO, turn dial for heat or digital-TC13BA-1, push buttons for heat settings].


    -  Model Number of product (located on the top right-hand corner of the ** Label)


    -  Tracking/Serial Number of the product (located underneath the model number located on the right-hand corner of the ** Label)

  • Initial Complaint

    Date:12/03/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    king electric blanket, under warantee. the controller keeps pulling out of the module on the blanket resulting in it turning off. I have called many times and been on hold for hours but nobody ever picks up. I Also, e mailed a few times and again no response.

    Business Response

    Date: 12/06/2022

    Dear *****************,

    We are sorry to about the issue you had regarding this product.  Our records show that you had spoken with ***** at **************** on December 5th.  A new blanket is being sent via *** and a prepaid label return is also being sent so you can return the defective blanket at no charge.  Your reference number is 1535888.

  • Initial Complaint

    Date:12/03/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a full size microplush gray electric blanket from Target on 11/7/21 and paid $61.51. I believe I registered the blanket for warranty but attempted to so on your website and it would not allow me to do so with the serial number./tracking number. I have attached my original receipt from target along with the model and tracking number on the blanket. Half of the blanket has stopped heating. I called the customer service number ************** on 11/4/22 and was on hold for 15 minutes and then again on 11/7/22 and was on hold for 30 minutes. After being on hold for 30 minutes on 11/7/22 I then decided to follow the instructions to email ******************************************* It is now 12/3/22 and I have not received a reply from anyone. I do know that the blanket has a five year warranty and I would like a replacement mailed to me. I have attached the original receipt from Target along with the model and tracking number off the blanket.

    Business Response

    Date: 04/24/2023

    The customer ********************* was taken care of ******** 19, 2022 we sent her out controls.

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After not using it for the season, I plugged in one side of my micro plush electric heated king-size blanket and putrid smoke came out of the controller. I then swapped the controllers, and it happened again. I used a third controller from my electric mattress pad, and it happened a third time. I would like a replacement king size blanket (+its two controllers) and a replacement controller for the mattress pad. --Mattress pad purchased Nov 8, 2019 JCPenny.com Biddeford Quilted Heated Mattress Pad Item #***-1018 --Blanket purchased Nov 9, 2018 Amazon.com Biddeford **************** ************************** Heated Blanket King **** I got no response after two emails, I have held for over an hour with no answers, and filled out te webform as well. No one got back to me in any case, it is clear they do not care enough about safety to develop(and quality control) safe products and do not care enough about heir customers to hire enough customer service workers. I no longer trust any products this company makes, and it is clear form photos on BB and elsewhere that melt-downs and fires are at least somewhat common and not taken seriously by Biddeford.

    Business Response

    Date: 12/06/2022

    Dear ******************,

    We are sorry to hear about the issues you had with our product.  I would like to help resolve this issue.  Your note states that you would like a replacement of the blanket, which is have currently in stock, and all controls that shortened when using on the defective blanket.  But you stated on here under "Desired Settlement" you're requesting a refund.  If a refund is your request, could you please provide a copy of your receipt and/or what you paid for the product on Amazon?  

    Please let us know which you would like to do, and I will start the process to get this corrected ASAP.

  • Initial Complaint

    Date:12/02/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a full size electric blanket the other night I smelled something like on fire it was the plug to the blanket it melted the end to the blanket so I bought this one and got a throw for Christmas last year used them maby three times so it was chilly didnt want to turn my heat on i live alone in a big house to save electricity well that one done the same way this is so wrong what if my house **** down this has me so upset I could of died my lil grandbaby sleeps over at times i used this i want replacements

    Business Response

    Date: 12/06/2022

    Dear *******************,

    We are sorry to hear about the issues you had with our product.  I see that you had already spoken with someone in ***************** and they are sending you *** Prepaid label to return the defective blanket for warranty.

    Please note that I am currently processing your new replacement blanket to ship today.  This way you don't have to wait until we receive your product to send the replacement.

    Happy Holidays.

  • Initial Complaint

    Date:12/01/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Biddeford electric throw on November 28, 2022, which I sent to a family member as a gift. The family member, a senior citizen, has limited heating in her home.I registered the warranty information online with Biddeford, but the website doesn't give a confirmation after submitting.The heated throw didn't last a day.The controller became extremely hot to the touch, which is a burn and fire hazard. Then the controller quit working, flashing red, blanket stopped heating. It was immediately unplugged due to the fire hazard. I have tried calling Biddeford customer service numerous times, but no one answers the phone. I emailed customer service and their response was to call them.I want Biddeford to replace the blanket. The senior citizen who received it as a gift should not have to mail it to the company.

    Business Response

    Date: 12/01/2022

    Dear ****,

    An email was sent you regarding what is needed to replace the throw. 

    Sorry for about the issue you had with our throw.  

    Customer Answer

    Date: 12/05/2022

     
    Complaint: 18488223

    I am rejecting this response because:

    Biddeford requested my address and personal information, yet no blanket has been received to replace their defective product, nor have they given me any date that it should arrive.

    Sincerely,

    *****************

    Business Response

    Date: 12/06/2022

    Blanket has been sent today via *** tracking number 1ZAX96840342971058 and ***************** has been informed and acknowledged the email that was sent regarding this issue.

    Customer Answer

    Date: 12/09/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a blanket from this company back in October. The blanket just quit working a month in.I reached out via phone on 11/11 with no answer, so I emailed customer service with all of my information and let them know that Id like to take advantage of my warranty.No answer.I called again on 11/18 with no answer again.So I emailed again on 11/18 to follow up, and still have not heard back.My blanket has a 5 year warranty on it per the information in the box. Ive registered the blanket for the warranty as well.Id like this to be resolved and for the business to help me get this replaced.

    Business Response

    Date: 11/25/2022

    Dear *****,

    I sent an email requestion additional information needed to process you warranty but I just noticed that you already provided.  Note that your replacement throw has been processed and should ship out Monday.  

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Attempts to replace my heated mattress pad has proven impossible. No returned E-mail or nobody answers phone. My pad has 5 year warranty. Made 06/2019. Would like to return old pad for new working pad. Control reads E. Checked cord at plug. Got blue flash and smoke smell. Thank you

    Business Response

    Date: 11/25/2022

    DEAR ***********************,

    PLEASE NOTE THAT I SENT YOU AN EMAIL REQUSTING INFORMATION NEEDED TO PROCESS YOUR WARRANTY REPLACEMENT.  ONCE WE RECEIVE, WE WILL PROCESS AND SEND YOU A NEW PRODUCT.

    Customer Answer

    Date: 11/29/2022

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***********************

Biddeford Blankets is NOT a BBB Accredited Business.

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