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Business Profile

Blankets

Biddeford Blankets

This business is NOT BBB Accredited.

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This business has 2 alerts

Complaints

Customer Complaints Summary

  • 293 total complaints in the last 3 years.
  • 32 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/25/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent the following email 3 times in the past 2 weeks and have not received any response or attempt to help. This blanket was over $100. I have a queen sized blanket that Ive had for about 2 months (slightly less). It constantly needs to have a hard reset, unplug from the wall, unplug from the blanket. Wait. Reattach blanket connection. Plug back into the wall outlet. Ive tried different outlets, using a power strip vs directly into the wall outlet and nothing helps. This must happen AT LEAST 2 times per night. Every. Single night. Its very frustrating, plus as soon as it starts to lose the heat from needing to be reset it wakes me up because Im freezing. Please help!!

    Business Response

    Date: 05/04/2023

    To whom it may concern

    I have tried leaving voice messages on customers voice mail only for it to be full. I have also sent two emails for the customer to contact me for a replacement or a refund, and as of yet I have not received a response. I would gladly help the customer with her issues with our product but i need her to contact me.

     

    Best regards

    Linna

    Biddeford Blankets

    ************

  • Initial Complaint

    Date:01/19/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have three blankets with the same issue. I have tried to call for warranty information but can never get anyone to answer the phone. I emailed as well, but the system is not recognizing the serial number. Their products state a ****** warranty but don't appear to be any way to process warranty claims. I am concerned about a quality issue because all three blankets I purchased stopped working within a couple of months of each other. The models are OBF02 #S224GJ221577, OTH # T219GJ4450700, and OBF02 #S194GD2021902. Could you let me know if there is a recall or something on this product? These items were not inexpensive. I would have never made this purchase if I knew the warranty was a joke.

    Business Response

    Date: 04/28/2023

    I spoke to the customer *************************************** and i have ordered her several controls for her blankets and it should therefore resolve her issue.

    Best regards

    Linna

    Biddeford Blankets

  • Initial Complaint

    Date:01/13/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased an electric blanket for my husband who always runs cold. Tonight he finally used it for the first time. After an hour it turned itself off and will not come back on. We have checked all plug ins as well as tried it in another outlet and it still is not working. Will not be getting another from this company as it didn't even last an evening. It should be replaced.

    Business Response

    Date: 01/17/2023

    Dear *****,

    We are sorry to hear about the issue you had with our product.  I sent you an email to the email address you provided here.  The email provides troubleshooting your blanket and asking to provide needed information about the product for warranty/replacement of the product.

  • Initial Complaint

    Date:01/10/2023

    Type:Sales and Advertising Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a new Biddeford queen size heated mattress pad from Aldi in April, 2022 for the following cold season. When November rolled around I was excited to get out the heated mattress pad and use it for the freeze we were about to experience but to my disappointment one side of the mattress pad would not heat up. I followed all the trouble shooting and tested both controllers on each side and determined that it was one side of the mattress pad that wasn't working not the controllers (each controller displayed an E on the non working side but functioned properly on the other side). I have attempted to contact Biddeford about my issue through email twice but have had no response from the company. I would like my heated mattress pad replaced.

    Business Response

    Date: 01/17/2023

    Dear ******,

    Sorry to hear about the mattress pad.  Please note that an email was sent to you requesting need information to process your warranty.  As soon as we receive that from you will process your replacement to be sent ASAP.

    Customer Answer

    Date: 01/24/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:01/09/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased two heated blanked twin-sized grey from ******* on October 10th, 2022. Already one does not work and the company is impossible to get ahold of. Half-hour hold times and they never get on the phone with you! Is the business plan that people will become frustrated and not keep trying to call and get the blankets replaced under warranty? We live in *******, it is COLD, we heat strictly by wood so our bedroom on the other side of the house stays too cool to sleep. I need my blanket replaced.

    Business Response

    Date: 01/17/2023

    Dear *******,

    An email was sent to your requesting information needed to process your Warranty Replacement request.  As soon as you are able to provide the needed information, a new blanket will be sent ASAP.

    Customer Answer

    Date: 01/18/2023

     
    Complaint: 18707303

    I am rejecting this response because: I was sent an email requesting information about the blanket. Information that is already provided in the complaint and the warranty registration. They did not indicate that they will provide a prepaid mailing label for what is effectively a 91 day old product with a 5 year warranty. I will only accept after the business has provided the replacement for what seems to be a manufacture defect. I have in the past had electric blankets by other brands for over 10 years that still functioned. Not my fault the product failed, it should not be my responsibility to pay for shipping back on a defectively manufactured or designed product. 

    Sincerely,

    ***********************

    Business Response

    Date: 05/04/2023

    I took over my new position 3/13/23. I received this message today and called the customer above and left a assisted voice message in which he replied to take his number out of my system therefore I can no longer contact customer to assist him.I would have gladly sent him a prepaid label to return his blanket for a replacement.

     

    Best regards

    Linna

    Biddeford Blankets

    ************

  • Initial Complaint

    Date:01/08/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have sent 4 emails over the last 2 months trying to get customer service to honor their warranty. They sent one email 6 weeks ago asking for more info, which I immediately provided. Then I followed up twice more after hearing nothing back. I have 2 blankets less than 5 years old that stopped working. The problem is somewhere in the power cord because when I use the cord from a 3rd blanket, the first 2 blankets will heat up. There is a rattling noise inside the controller that I think is the issue. I am just requesting 2 working controllers. Both plugs are oval, style B, TC13B1-T.

    Business Response

    Date: 01/17/2023

    ****,

    I called and left a message regarding the controls you are requesting.  I need to verify the product model and controls.  Please call me back at ************.

    Thank you.

    *****************************

  • Initial Complaint

    Date:01/06/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a Biddeford XL Ultra-Microplush Heated Throw at BJs on December 28, 2022. Item number: ***********. When I plug it in it does not get warm. I have made sure the electrical socket is not the problem. I tried calling the number ************ as well as ************* and both do not work. I hear an echo of myself every time I call. I then emailed the company and their response was to call the above number. I just want a replacement.

    Business Response

    Date: 01/17/2023

    Dear ******,

    Sorry to hear about the issue you had with the throw.  Please note that I have send an email to the email address you provided.  In the email is what is needed to replace your throw under warranty.

  • Initial Complaint

    Date:01/03/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I just bought this blanket a month ago and all it does is sit on my bed. The controller just stopped working out of nowhere. I have the box still and it says 5 year warranty. I want to use my warranty. It's a "full" size grey blanket.

    Business Response

    Date: 01/17/2023

    *************************,

    An email was sent to you regarding Biddeford warranty process.  Please respond back with needed information to process your warranty claim.

     

  • Initial Complaint

    Date:12/29/2022

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Queen grand size electric blanket with two controllers stopped working and is still under warranty.I need a replacement. Model number is OBPO3.I spent 1 hour twice on the phone trying to reach customer service but they never answered the phone.

    Business Response

    Date: 12/29/2022

    Dear ****,

    We are sorry to hear about the issue with your blanket.  We will be happy to replace the blanket. Please find attached a *** Prepaid label to return the defective blanket for warranty.  Upon receipt the blanket a new blanket will be sent.

     

  • Initial Complaint

    Date:12/28/2022

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Been on hold 35 minutes. Obviously reaching these people is as useless as the defective throws and blankets they sell. Other complaints confirm they sell worthless products.

    Business Response

    Date: 12/29/2022

    Dear Mrs. *********************** are sorry to hear about you having issues with our product and the long wait getting a hold of someone at Customer Service.  Could you please provide the following information that is needed to replace your product for warranty below:

       - Color of throw, and type of control [analog-TC1113BO, turn dial for heat or digital-TC13BA-1, push buttons for heat settings].

       - Model Number of product (located on the top right-hand corner of the ** Label)

       - Tracking/Serial Number of the product (located underneath the model number located on the right-hand corner of the ** Label)

    When we receive the needed information, we will send you a new throw and will also include a *** Prepaid label to return the defective throw.

     

Biddeford Blankets is NOT a BBB Accredited Business.

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