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Business Profile

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Amerimark Interactive

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Amerimark Interactive's headquarters and its corporate-owned locations. To view all corporate locations, see

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Amerimark Interactive has 2 locations, listed below.

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    Customer Complaints Summary

    • 107 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/04/2023

      Type:Delivery Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a bra from this company that didn't fit me I returned the bra to the company and paid to have it shipped back to them I keep getting harassing phone calls and letters telling me my payment is due? I have tried to explain to three different people at this company that I sent the bra back and I am not paying for it nor any other charges!

    • Initial Complaint

      Date:08/01/2023

      Type:Service or Repair Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased 2/23/2023, paid by check, the check has been cashed no product

    • Initial Complaint

      Date:07/19/2023

      Type:Order Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am not liable for this debt with COLONY/AMERIMARK ***** I do not have a contract with COLONY/AMERIMARK ***** They did not provide me with the original contract as requested.

    • Initial Complaint

      Date:06/21/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered two shirts and a pajama set in ****** I never received them. I have sent numerous emails telling them this and just get canned responses that they're busier than usual and will get back to me. I can't get through to a live person on the phone. I sent them a letter dated 5/22/23 with a copy of the $76.44 that was deducted from my checking account (debit card) and they still don't get back to me with a refund or the clothes. I never had a business refuse to reimburse me or not ever answer my complaint like this before. I've been ************** off," it seems. They don't care.I don't know how to upload the document. I do have a copy of the letter I sent to **************** at **********************.

    • Initial Complaint

      Date:06/02/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a packaged set of three 6 power reading glasses for my mother, who at that time was 101, out of a mail order catalog. (Since then my mother has died.) I received an invoice from AmeriMark Premier asking me for $36.19 in payment. The invoice had a field for me to fill in "ammount paid." I took this to mean they would accept partial payment. So I immediately paid $20, more than half of the total amount. A few days later I received from AmeriMark Premier another invoice, saying they were adding a $20 "late fee." I objected to this in writing as constituting an improper business practice, and that my payment was not late. A week or so later they sent me another invoice, that said: "Please pay $16.19 to bring your account current." Documentation of this can be provided if you need it. The very next day, I mailed a check for $16.19. Check number ****, dated 5/5/23. The deposited check was posted to my credit union account on 5/10/23. I expected that this would fulfill my entire financial obligation. But a few days later I received another invoice asking me to pay the fraudulent $20 they arbitrarily added to my account. I also received a phone call from them requesting that I pay the $20. I said that charge was not valid.

    • Initial Complaint

      Date:05/25/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I tried to pay my bill which is less than ****** when I call the automated. Service it says I owe 320 or more. I do not owe 320 and I pay my bill every month it takes them a very long time to deduct and when they do my card be locked. I want them to correct the amount. My account number is *************. I called to make a payment and it said I owed 350 I only owed ****** or less what is they talking about Show quoted text

    • Initial Complaint

      Date:05/25/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed two orders with *********************** and have tried to return product twice and all shipments come back that they are out of business. Attached proof of shipment and *** returned and returning product back since they are not open.They claim no responsibility on why their location shows closed. need credit for 4 garments.

    • Initial Complaint

      Date:05/23/2023

      Type:Customer Service Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 20, 2023, I purchased a Big Red Tomato Kit, item number ******, from *******************. I was told that the item was on back order and would arrive on May 5, 2023. When the item did not arrive, I contacted customer service to request a refund. I was placed on hold and then the call disconnected. I wrote a letter to the merchant, but have not received a response. At this point, I have not received the merchandise or my money back. I would like my money back.

    • Initial Complaint

      Date:05/23/2023

      Type:Billing Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This company: *********************** has fraudulently added me as a Loyalty member and I am being charged $14.95 for some kind of mysterious fees. I have spoken to them numerous times over the past few months to try and clear this up. The company gives me the run around and tells me call this number or that number. I am getting frustrated, because they are billing me for this amount on a store credit account and it is going to affect my credit. I have been assured numerous times that this charge will be removed and that they will cancel all catalogs and stop writing me. I want nothing to do with this company and their wasteful catalogs and overpriced products. Their catalogs present the items is a deceptive way. They are charging excessive amount for shipping and also adding insurance as an extra excessive charge. They are hard to reach and claim to take care of the situation, but it is never resolved. Today, I was reassured that the amount would be cleared, but then the clerk told me to wait for a call back to confirm that the cancellation was going to be processed. I just want this to end. I cannot reach anyone who can cancel this once and for all and they are wasting my time.

    • Initial Complaint

      Date:05/17/2023

      Type:Product Issues
      Status:
      Unpursuable
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a plaid flannel lounge dress I received it and it was way too big I sent it back with a note saying it was too big. I never heard back from them I have called and emailed multiple times with no response

    Amerimark Interactive is NOT a BBB Accredited Business.

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