Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Office Supplies

Quill.com

Reviews

This profile includes reviews for Quill.com's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quill.com has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    1.21/5 stars

    Average of 56 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromEmiliano O

      Date: 12/03/2022

      1 star

      Emiliano O

      Date: 12/03/2022

      Only used the site once, but I am finding EXTREMELY difficult to cancel membership in a simple manner. A customer shouldn't have to struggle searching through the website clicking every possible tab to see where they can go to cancel a membership online. I googled "how to cancel quill.com plus membership". I checked the *** section. All this with the help of my adult daughter. The website is not friendly. The only statements I find are the following: "If you are not satisfied with your Quill+ membership, you can cancel at any time for a prorated refund; Yes, you have the ability to change your membership tier if you've found your needs changed. Simply call ************." I checked their terms and conditions: "UNLESS YOU NOTIFY US BEFORE YOUR AUTO-RENEW DATE THAT YOU WANT TO CANCEL OR DO NOT WANT TO AUTO-RENEW, YOUR MEMBERSHIP WILL AUTOMATICALLY CONTINUE FOR ONE YEAR (WITHOUT NOTICE TO YOU, UNLESS REQUIRED BY LAW) AND YOU AUTHORIZE QUILL.COM TO COLLECT THE MEMBERSHIP FEE (AND ANY TAXES) USING YOUR CREDIT CARD OR BILLING ACCOUNT ON RECORD. MEMBERSHIP FEES ARE NOT VALID TOWARDS THE USE OF MINIMUM SPEND SPECIAL OFFERS AND PROMOTIONS ACROSS QUILL.COM."All these words they have the time to include in their website but no area in their website where a customer can click. 'Cancel membership'I then googled 'is it illegal to hide cancel subscription buttons and contact details in web development?'.I have to get the help from my adult children with online things when they don't make it easy for seniors to figure things out. My adult children couldn't find anything either how a customer can cancel their own membership online. without being tied down to their business hours for phone which are only M-F. It's hard to work around that when you also have other health conditions along with managing a business.It shouldn't be this difficult to cancel my own membership online. I can't imagine how the *** hasn't cracked down on this for those who use assistance online.

      Quill.com

      Date: 12/23/2022

      We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
    • Review fromMimi P

      Date: 11/29/2022

      1 star

      Mimi P

      Date: 11/29/2022

      ABSOLUTELY terrible service! Terrible pricing. We are a "Sapphire" Member, the coupons that comes with this supposed membership NEVER work, and at least 10 times my order was delivered to the wrong address. I have wasted countless hours, including today, on the phone with them trying to find my order, and then having to reorder. Do yourself a favor and DO NOT order from here. We will never order from here again.

      Quill.com

      Date: 11/30/2022

      We contacted the customer to assure them that we identified and resolved the issue. Customer is satisfied.
    • Review fromamit j

      Date: 11/09/2022

      1 star

      amit j

      Date: 11/09/2022

      Very poor account management. Opened a quill+ account and placed order. It created two accounts and put membership in one and order in another and lost all discounts. Spent an hour on the phone fixing and they assured me all is fixed. A few days later it was not and my order is cancelled. Found out billing and shipping address have to be same. Welcome to ****s!! This place is extremely poor technically and willingness to resolve your issue, stay away!

      Quill.com

      Date: 11/30/2022

      We contacted the customer, identified and resolved the issue.
    • Review fromMaritza T

      Date: 11/01/2022

      1 star

      Maritza T

      Date: 11/01/2022

      Their idea of customer service is very poor! I received a desk that I paid over $1k (once shipping/packaging fees were applied) for to open it up and have a HUGE ***** on the top of it! Because I did not open the packaging the day I got it, they will NOT do anything to make this right! If I wanted to return it, I could not! All I asked for was them to make it right. The desk itself is actually very nice. It is heavy and seems to be durable. Had I known their customer service was so poor, I would have spent more elsewhere! OH! And trying to track this shipment was a NIGHTMARE! Their response was, please give it until end of business day to show up. If it doesn't please contact us tomorrow. I purchased: Bestar Connexion Collection; ******** Desk with Pedestal and Hutch, Sandstone and Slate Item: ******* This was their final reply to me which made me choose to NEVER purchase from them again! Hello *******,We apologize for the inconvenience.Please accept our sincere apologies in this matter. I will certainly pass along your comments to our ******************* so that it can be addressed and make sure you will not face such issues in future again.I would suggest you to add preference while placing your future orders under delivery instructions in shipping information tab on the final check out page.We value your business, thank you for choosing Quill.com.Sincerely,********************************** http://www.quill.com

      Quill.com

      Date: 11/03/2022

      We contacted the customer and resolved the issue. Customer is satisfied.
    • Review fromPatricia Z

      Date: 10/14/2022

      2 stars

      Patricia Z

      Date: 10/14/2022

      I ordered a case for my s22 ultra Sept 30th. I paid the ***** for vip shipping. I asked when I should receive it since I paid 15 bucks. Never got a reply. Emailed again nothing then again, finally sorry *************** and a tracking number which gives you no information what so ever. Not where it is or estimated time of delivery nothing. I've lot count of me emailing them and getbthe sane response every time. This is freaking ridiculous. I wish I would have read comments here before I ordered. They better have a **** good return policy

      Quill.com

      Date: 10/26/2022

      We have made multiple attempts to contact the customer personally, to resolve the situation, with no reply
    • Review fromJOYCE K

      Date: 08/12/2022

      2 stars

      JOYCE K

      Date: 08/12/2022

      Our business has used Quill for our supplies for a few years. Recently, we have had so many issues with Quill stating that we were late on some invoices and that if we didn't pay the balance, they would be sending our account to a Third Party collection service. Never once had anyone called us to try and resolve the invoices before they sent that email out. Upon reviewing the invoices they said were due, we had proof of a check that was sent out and cashed by Quill. I tried for a week and a half to get a "live" person on the phone to resolve this issue. I also tried emailing someone after we received the email threatening to send our account to a 3rd Party. I could not get someone on the phone for at least 4-5 days. Finally, when I did get a hold of someone, they must have been overseas as I couldn't hear very well and couldn't understand what they were saying. I told her of our dissatisfaction with the customer service. I sent her a copy of the check and explained it was cashed. Someone called me back at 4 :30 after I left work, gave a number and when I called that number, I got a totally different person, and had to go thru the entire story again. I asked if I could speak to a "live" person who could finally get this resolved, as the woman I was speaking to said she could not help me.......then why even call me??? She told me someone would get back to me in 3-5 days?????? The customer service at ********************** is the worst that I have every dealt with for a supply chain. You cannot get someone on the phone right away to resolve the matter and instead they send out emails that say, "we have tried repeatedly to reach someone to resolve this". I have tried from the 1st day I received the initial email to resolve this, and I cannot get anyone to help. We will no longer be using Quill as it is not a company that you can resolve issues with or get good customer service. Their prices may be cheap, but customer service makes it not worthwihile to use.

      Quill.com

      Date: 08/17/2022

      We contacted the customer to assure them that we identified and resolved the issue.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.