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Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1,140 total complaints in the last 3 years.
    • 357 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint type

    • Initial Complaint

      Date:07/02/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 9, I paid a $1,000 deposit on a Class C motorhome at Camping World ********. The ** was located in ******* and needed to be transported. We were told that once it arrived, we could decide whether to proceed, and if not, the deposit would be refunded. After a week passed with no camper or updates, my husband called and was told everyone is in a meetingno one ever called back. We didnt want to bother our salesperson, who was on vacation, but when he returned, he said the ** was still in *******, just waiting for transport and prep.On June 21, now 11 days later, I called and expressed concern that something must be wrong since it still hadnt arrived and no one was calling us. The receptionist said the sales manager would call ******* and then call me back. He never did. The next morning, my husband texted the salesperson to cancel the sale and request a refund. Only then did he respond, saying you were my next callits in. Still no one called us directly.We reiterated that we wanted the refund and were told it would go back to our credit card. On July 1, I called and spoke to *****. She said issuing the refund was just one click but only the sales manager could do it. She promised he would take care of it that day and Id get a text with the receipt. No text came. I called againwas told ***** was on the phone and would call me back. An hour later, still no call. I called again and said I would contact the Attorney General. ***** then said Ive got you and promised it would be done that night. As of July 2, we still have not received the refund or any confirmation.

      Customer Answer

      Date: 07/04/2025



      Better Business Bureau:



      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID 23547314. My issue is resolved and my complaint can be closed. 



      Sincerely,



      Christine Pallas

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased a BRAND NEW 2024 Heartland Pioneer BH261 on June 13, 2025. Upon bringing it home we immediately discovered the ** was not working. We called Camping World as soon as they opened on Monday June 16, 2025 to report the issue. The soonest service drop off appointment was not until June 20, 2025. The camper wasn't looked at until June 23, **************************************************************** the ** unit. The part can not be delivered until July 16, 2025 at least. OVER A MONTH AFTER PURCHASE. We contacted camping world on June 27th requesting some way to make this right, and again on June 30, we requested a buy back due to never being able to use the unit since purchasing it. They offered us 25-30% less than we paid for the unit. We now have a nearly $19,000 lawn ornament and Camping World will not offer any sort of compromise to fix this situation other than waiting for warranty work to be done and not being able to use the unit.

      Customer Answer

      Date: 07/02/2025



      Better Business Bureau:

      Upon receiving notification of our complaint, Camping World was miraculously able to receive the part needed for our repair. We dropped off the unit again on June 30th, and repair was completed on July 1, 2025. This does fix my current complaint but this business could still use improvement on their customer service practices. I will stand firm to my belief that it is a reasonable expectation to have your travel trailer in full working condition immediately after purchase unless information was disclosed otherwise before purchasing. 

      With this situation I have a few scenarios that I believe could have been better for the customer:

      1. Pull the part from another unit, this AC model is used in various other travel trailers. Rather than waiting for warranty to cover the item, get the repairs done for your customer ASAP. If another customer came in interested in the unit you pulled parts from you could disclose this to them before purchasing so that they are aware the unit is waiting on parts. 

      2. Provide a replacement unit. Camping World is a large corporate business - I found the exact model within an hour distance from this location and there has to be some way we could've gotten a working replacement.

      3. Buy back the unit for what the customer paid. The buy back quote we were given was absolutely absurd you should not quote this off of looking up exactly what we paid, this should be done through your RV valuation simulator. We notified the company immediately the next business day that we were unhappy with our purchase due to the malfunction to no fault of our own.

       

      FINALLY - take responsibility for your part in this. Yes, I understand at the end of the day that this is a manufacturer problem but YOU sold us a broken unit. Stand behind the products you are selling and put your current paying customers before anyone else. 



      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID 23537631. My issue is resolved and my complaint can be closed. 



      Sincerely,



      Miranda Hossler

    • Initial Complaint

      Date:06/30/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We brought a motor home three months ago. They sold us this motor home with issues the day they we brought it. The sideview cameras was suppose to be working on this motor home and this one didn't have it when I was told it did. My biggest issues with this motor home was the generator-(suppose to use propane and gas). After signing all the paperwork and driving this motor home the salesmen advise me it only use propane. Then we notice the radio don't work. The Salesmen- (*****) told me to just make a list of everything that is wrong and they would fix everything wrong with this new Motor-Home. They have had my camper now for three-weeks now with no communication with the dealership. Finally, after three weeks of my camper just sitting there with nothing being done the parts was just now being ordered. I have contacted the service adviser-(*****)-and he also told me that the parts was in stock when I dropped the camper off three weeks ago. 

      Business Response

      Date: 07/02/2025

      July 2, 2025


      RE:        ***** ********/ BBB Case 23536632
                    Our Case 05504706



                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                  this matter to our attention.    

                    CWRV Sales has spoken to the customer. Mr. ******** is picking up his completed RV on July 03, 2025. To that end, we now consider this matter closed.

                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********.

                   Respectfully,  

                   CWRV Sales 

      Customer Answer

      Date: 07/02/2025

       
      Complaint: 23536632

      I am rejecting this response because: once again nothing was done are any help whatsoever with the side view camera system issue that was told it had before we signed the paperwork. 

      Sincerely,

      ***** ********

      Business Response

      Date: 07/03/2025

      July 3, 2025

       

      RE: ***** ********/ BBB Case 23536632     

             Our Case 05504706

       

              Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this          matter to our attention.     

              CWRV Sales has spoken to the customer. Customer has picked up his RV ******. Generator repairs completed. Customer was provided opportunity to inspect this RV prior to taking delivery. When brought in for Generator repair and                  recall there was no discussion of mirrors. To that end, we now consider this matter closed.

              Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ********. 


              Respectfully, 

              CWRV Sales 

      Customer Answer

      Date: 07/07/2025

       
      Complaint: 23536632

      I am rejecting this response because: Everyone in your management department knows about the side view camera lie. Sales should not have told us it had side view cameras. Thats the only reason we did not buy the motorhome that actually had side view cameras from ****** ** in ****** ********. We had a down payment on theres but we pulled the deposit do to the lie we was told at Camping world about theres had the same setup it did not. I will not accept anything until we end up with side view cameras like we was told it had before we signed all paperwork for the motorhome. If we would have had a legit walk through before purchase we would not have bought that camper do to no side view cameras. My wife was very specific that it needed side view cameras so she could drive it then we were lied to about it. 

      Sincerely,

      ***** ********

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I purchased a 2025 jayco fifth wheel from camping world. We traded in a 2023 diesel for magnitude motorhome. There was a differential amount. They were to give us a check upon getting the title. They have the title. They have listed the motorhome on their site for sale, and we have not received our check differential. We expected the check the day of purchase. No one told us anything different until the very end. They claimed corporate would send us a check. Well it is almost 3 weeks and nothing. I have filed complaints with camping world, and corporate. Since they have the motor home listed for sale, I should have had my check. I think they scammed me.

      Customer Answer

      Date: 06/30/2025



      Better Business Bureau:



      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID 23536676. My issue is resolved and my complaint can be closed. 



      Sincerely,



      Sandra Claypool

    • Initial Complaint

      Date:06/30/2025

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We canceled our warranty 0n 2/19 on a newly purchased Rv over 4 months ago still waiting for refund 4,300$

      Business Response

      Date: 06/30/2025

      June 30, 2025


      RE:        **** ******/ BBB Case 23528581
                    Our Case 05514836

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

                    CWRV Sales has spoken with **** ****** and confirmed that he has received his check. To this end, we consider this matter closed.

                      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.

      Respectfully,  

      CWRV Sales 

    • Initial Complaint

      Date:06/27/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 2nd 2025 I picked out a camper and put a refundable deposit to hold the camper. They had to order a part for our vehicle because it needed a 5th wheel attachment, they didnt order the part until June 9th. We decided to not get the camper a few days later. ******** our sales representative said that she would give us a call back after me telling her we were no longer wanting the camper. She never gave me a call back-this was on a Friday June 13th. I called the following week regarding the refund, I could not get in touch with anyone. I continued to call the week of June 16 till today not getting answers from anyone. Today I finally get in touch with a manager who told me I was not able to get a refund due to them having to order a part. This was never stated and also handled very disgracefully. We never received any services nor signed any papers regarding a non refundable deposit.

      Business Response

      Date: 06/30/2025

      June 30, 2025


      RE:        ***** ****-**** *******/ BBB Case 23528118
                    Our Case 05510398

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                  this matter to our attention.    

                    CWRV Sales confirms we have spoken to **** *******, we will submit the deposit refund to the original payment method. To this end we consider this matter closed.

                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** *******.

                    Respectfully,  

                    CWRV Sales 

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Had appointment with Camping World June 25 to fix signal/camera (extended warranty work) and an oil change. Service advisor, *****, called to say warranty company would not cover work. We told him we would call warranty company. ******** company said they would not cover based on info provided by mechanic. We immediately tried to call ***** numerous times and left messages but did not receive a call back. We called again today numerous times and even asked for a manager but never received a call back. Finally at 4:30 ***** called to explain RV could be picked up but after they fixed wire snow the camera doesnt work at all. ***** said he was going on leave and could ask another advisor to handle it or it would have to wait until he returned. We are frustrated and feel that customer service and communication were nonexistent and incorrect or misleading information was provided to warrant company. If the wires were connected improperly per the mechanic then why did the signal/camera work for 8 months after we purchased it. Should we pay for wires to be fixed when camera should not be a separate warranty issue. We would like camping world to work with warranty company on the wiring and camera issues AND communicate with us. I also reached out to CEO and President of corporate and am waiting for a response.

      Business Response

      Date: 06/30/2025

      June 30, 2025


      RE:        ***** ****/ BBB Case 23524720
                    Our Case 05509857

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                  this matter to our attention.    

                    CWRV Sales confirms we spoke to ***** ****, we have confirmed the repair needed and have submitted that to the applicable warranty,Customer has picked up her unit and will return when the repair is approved and parts have                      been acquired. To this end we consider this matter closed.

                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ***** ****.

                    Respectfully,  

                    CWRV Sales 

    • Initial Complaint

      Date:06/26/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a single and double bunk mattress from Camping Worlds website on May 26, 2025, for a total of $400. Both products were falsely advertised in their dimensions.The single mattress was listed as 74 inches in total length, but the one I received is only 71 inches.The double mattress was supposed to have a 20-inch angle cut, but it has a 29-inch angle instead.These incorrect dimensions were listed on both the product box and the website, and because of this discrepancy, the mattresses do not fit properly in my trailer. They are still brand new and have never been slept on.Immediately upon opening the packages, I contacted my local Camping World store to return them. I was told they were final sale items and that they could do nothing to help, even though the issue was with false advertising. I was referred to the online customer service team, where *** spent weeks going back and forth providing multiple photos and measurements to prove the inaccuracies.Camping World continues to deny the return, claiming that my photos are unclear or insufficient despite me clearly showing the measurements with tape measures in full view. I have spoken with multiple representatives and supervisors. I was told the issue was with the vendor, and the vendor would be contacting me directly. That never ************ Im being told that due to health and COVID policies, the mattresses cannot be returned. However, this is not an issue of buyers remorse its a case of misleading product information. If the measurements had been accurate, I would not be requesting a return.I even offered to bring the mattresses to a local store so Camping World staff could verify the measurements themselves. That offer was refused.

      Business Response

      Date: 06/26/2025

      June 26, 2025


      RE:        ******* ********/ BBB Case 23506987
                    Our Case 05508237

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                  this matter to our attention.    

                    CWRV Sales has reviewed the pictures provided by *********** and has refunded both products. To that end, we now consider this matter closed.

                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ********.

                    Respectfully,  

                    CWRV Sales 

      Customer Answer

      Date: 06/26/2025

       
      Complaint: 23506987

      I am rejecting this response because: I only received a refund for one mattress. I have attached a picture of my refund but one mattress is missing on there. There were 2 items that were not correct. 

      Sincerely,

      ******* ********

      Business Response

      Date: 06/27/2025

      June 27, 2025


      RE:        ******* ********/ BBB Case 23506987
                    Our Case 05508237

      Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing                 this matter to our attention.

      CWRV Sales has processed the refund for the second mattress. To that end, we now consider this matter closed.

      Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******* ********.

                    Respectfully,  

                    CWRV Sales 

    • Initial Complaint

      Date:06/25/2025

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My husband and I consigned our 2015 Rockwood Ultralite Travel Trailer on 4/23/2025 with the Camping World location in *********, **. The travel trailer was sold the first week of June 2025 according to the sales manager *****. Our consignment agreement clearly states that we were to receive notice of the sale and the amount we agreed to receive from the consignment (in this case $11,000) within three business days of the sale. Despite phone calls and emails to *****, the sales manager at the ********* location and ******, the national consignment manager, we have not yet received any formal notice of the sale, nor have we received our $11,000. The last communication with ***** was by phone call on June 13. ***** stated that he was emailing the corporate office in ************ to have them issue the check to us and provide us with a tracking number for the overnight delivery of the check. That is the last contact with anyone at Camping World. ***** has been very difficult to connect with by phone sometimes taking 4 days to return a phone call and has not replied to several emails about this matter.

      Business Response

      Date: 07/08/2025

      July 8, 2025


      RE:        ****** ****** / BBB Case 23516417
                    Our Case 05506225

                    Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.    

                    CWRV Sales confirms that we have spoken to the customer. The customer's payment was issued and the customer acknowledged receiving the payment. To that end we consider this matter responded to.

                    Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ******.

                    Respectfully,  

                    CWRV Sales 

      Customer Answer

      Date: 07/08/2025

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  It was only after I filed the complaint with you that I was contacted by the business, so thank you very much.  It finally spurred the company to take action and get me the $11,000 that was way overdue.

      Sincerely,

      ****** ******

    • Initial Complaint

      Date:06/24/2025

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were good customers; we gave their asking price--they made a good profit. I misplaced my Good *** extended warranty info which we also purchased. I have trying to call them for weeks to ask a simple non-confrontational question about the warranty, but they avoid me.

      Business Response

      Date: 06/25/2025

      June 25, 2025


      RE:        Scott
      Janzen/ BBB Case 23506589
                    Our Case 05504045

                    Camping
      World RV Sales, LLC (“CWRV Sales”) is in receipt of the
      above-referenced consumer complaint (the “Complaint”) recently filed with your
      office. We take all consumer issues very seriously and appreciate your office
      bringing                  this matter to our attention.    

                    CWRV Sales has spoken to the customer. Customer
      confirmed communication with Camping World and has no further questions. To
      that end, we now consider this matter closed.

                    Nothing in this correspondence shall be construed as
      an admission of fault or liability with any issues raised in the Complaint or
      statements made by Scott Janzen.

                    Respectfully,  

                    CWRV
      Sales 

    FreedomRoads, LLC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

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