Business Profile

RV Dealers

FreedomRoads, LLC

This business is NOT BBB Accredited.

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This business has 3 alerts

Pattern of Complaints

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Complaints

This profile includes complaints for FreedomRoads, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

1,140 total complaints in the last 3 years.
357 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/22/2025
Type:Delivery Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The seller lied to me, saying that the delivery and preparation for delivery of the ** were not included in the price and that therefore they had to be added to the previously agreed price. This is completely false. Those two charges are already included in the price, but I didn't know that at the time, and he took advantage of my ignorance.
Business Response
Date: 06/23/2025
June 23, 2025

RE: Jorge
Quintana/ BBB Case 23504338
Our Case 05501980

               Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

CWRV Sales confirms we spoke to Jorge Quintana, we
advised that all fees are correct, and the purchase documents have been fully
reviewed. To this end we consider this matter closed.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Jorge Quintana.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/25/2025

Complaint: 23504338

I am rejecting this response because:
Delivery and preparation of the RV cannot be added to the agreed price; those charges are already included when the dealer receives the RV from the factory.
A judge in Oregon has ruled that Camping World has overcharged customers by millions of dollars, and Camping World, reached an agreement with the state of Oregon and paid $3.5 million to return the money to the defrauded customers.
This is what I ask for, that the money I was scammed from be returned to me, $2,000, to be exact.

Sincerely,

Jorge Quintana
Business Response
Date: 06/25/2025
June 25, 2025

RE: Jorge Quintana/ BBB Case 23504338
Our Case: 05501980

Camping World RV Sales, LLC (“CWRV Sales”) is in receipt of the above-referenced consumer complaint (the “Complaint”) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we have spoken with Jorge Quintana. After reviewing the details of this purchase, we have confirmed that all fees are accurate and appropriate. Regarding the Oregon (OR) settlement referenced in the complaint, please note that this settlement was based on state-specific regulations. It applied exclusively to purchases made within the state of Oregon and within a narrowly defined date range. Therefore, it does not apply to Mr. Quintana's purchase, which was made in the state of Florida.
To this end we consider this matter closed. Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by Jorge Quintana.
Respectfully,
CWRV Sales
Customer Answer
Date: 06/26/2025

Complaint: 23504338

I am rejecting this response because:
Once again, they're lying. The Oregon settlement wasn't based on "state regulations." It was based on the state Attorney's General investigation into double-billing and psychological abuse of Camping World, since 2017, see attach document.
It is true that a specific period was investigated, since they stopped defrauding customers when the investigation began, but that does not rule out the possibility that the same scams are currently being committed in other states of the country, like they did to me at this dealer.
Therefore, this situation will only be resolved when I receive back the money I was double charged.

Sincerely,

Jorge Quintana
Initial Complaint
Date:06/21/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since the date of purchase, we have nothing but issues with the slide outs (they would not install slide roller either). We had warranty, but they claimed it was not covered under the warranty. We took it back in twice within the first 6 months after purchase and they were unable to fix the problem.Other problems include: Water leaks to the shower pan and a bad water pump, outside shower faucet disconnected and leaking, bad battery, inadequate leaf springs in rear, Oven stop top cover was broke and covered with wood, kitchen hood vent fan blade installed backwards, screen door was broken (they said they could not replace), wood frame in kitchen table seat broke away from the wall, and table kept falling down, water fill kept spilling out upon fill. Kitchen ceiling is falling down, (we were told it was wear and tear). We have tried to sell this coach, and trade it and have been told its value is only worth half of what was paid.
Business Response
Date: 06/25/2025
June 25, 2025

RE:        Brandy
Cemo/ BBB Case 23502206
              Our Case 05501219

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales has spoken with Brandy Cemo and provided
amounts to purchase or consign the RV and informed her that it doesn't warrant
a buy back. To this end, we consider this matter closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Brandy Cemo.

Respectfully,

CWRV
Sales
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a water filter and paid with cash. A few hours later,, we took it back to the store for a refund (wrong filter). They would not give us cash back, even though we had paid with cash. They told us that they would mail us a check. That date of purchase and return was May 20, 2025. Our receipt is stamped store 313, Reg 2, Cashier ******, Trans. 4949 and Date/Time as 05/20/25 13:46.We have not received our refund and it's been a month. The cashier said that we should have the refund within a couple of weeks.We want our refund mailed to us **** and we'd like for their stores to put up a sign by the cash register telling customers that if they return an item paid for with cash that they'll get a check mailed to them. We would have paid with a credit card had we known that they do not refund cash purchases returned with cash. I still have both the sale and return receipt if that helps resolve this issue. The return receipt number has store 313, **** 4939. Reg 2 and 5/20/25.
Business Response
Date: 06/26/2025
June 26, 2025

RE:        Scott
Kinneberg/ BBB Case 23499087
              Our Case 05499641

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales has spoken to the customer. Customer has
received information regarding refund. To that end, we now consider this matter
closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Scott Kinneberg.

Respectfully,

CWRV
Sales
Initial Complaint
Date:06/17/2025
Type:Sales and Advertising Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
May 2025 we began a process purchasing a used 2018 class A motorhome from Camping world in ************. We drove from **** Az to look at the motorhome and fully examine everything on the vehicle. We put a $500 dollar deposit down on this vehicle. I paid $3,000 camping ready fee. We scheduled an appointment for the following Friday 1 week away and were promised the work would be completed. While the week passed we had constant communication with the dealership. What we did not know was the salesman **** ****** was lying to me the entire time. The salesman informed me everything was completed and the motorhome had been fully inspected and repaired. When we traveled to ********* the next Friday. Absolutely nothing had been completed on the motorhome and then mechanic had just got the vehicle the Thursday before. Since we were at the location we decided to look at the vehicle once more with the mechanic and the General manager ***** ******. During that same inspection more issues were found and brought to attention to the General Manager. We agreed that they would give me my $500 deposit back as a sorry for his son lying. We then scheduled an appointment for the next following Friday three weeks out from the original agreement. I was promised communication through the process and that week there was none. When we arrived on the third Friday of May 2025 some minor items had been replaced and all major items were left untouched. While we completed the walkthrough of the motorhome major issues were hidden by the technician and to novice owners we were unaware. After signing the paperwork and providing payment. We were informed they did not resolve any major issues. We paid for this service and they informed us they had already lost too much money on the deal. They informed us we had already purchased it and too take it up with the extended warranty we purchased. In the travels home we had major issues with the coach due to them not fully inspecting the machine.
Business Response
Date: 06/23/2025
June 23, 2025

RE:       **** ******/ BBB Case 23480795
              Our Case 05492104

               Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

            CWRV Sales confirms communication with **** ******.**** ****** and CWRV Sales has come to an amicable resolution. To the end we consider this matter responded to.

                Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by **** ******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/23/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I hope your business does an assessment of customer service and quality of service with the discussed camping world location. To avoid the problems in the future.

Sincerely,

**** ******
Initial Complaint
Date:06/16/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2025 *************** 21MML **** behind RV from Camping World of Manassas on December 20, 2024, and the amount of effort has caused me emotional, mental, and psychiatric problems and costs. In this time, my mother has passed away, and my uncle has passed away, and I am bipolar, and I have PTSD, and I am a combat service-disabled ************************** major.
Business Response
Date: 06/17/2025
June 17, 2025

RE:       ******** ******* / BBB Case 23466024
Our Case 05489905

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

CWRV Sales confirms that we have spoken with ********** and have arranged for a mobile repair visit from the nearest dealer.This visit will diagnose the issue and submit the necessary information to the manufacturer for warranty consideration. To that end we consider this matter closed.

Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******** *******.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/17/2025

Complaint: 23466024

I am rejecting this response because:

Sincerely,

******** *******
Customer Answer
Date: 06/30/2025
The reason why I reject the offer is because it's legally unacceptable. I have had to put in at least 40 hours of work to make the business do the right thing. The lack of follow-up, unresponsiveness, and lies is not good business.
Business Response
Date: 07/01/2025
July 1, 2025

RE: ******** ******* / BBB Case 23466024
Our Case 05489905

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.
CWRV Sales confirms that we have spoken with Mr. ******* and have arranged for a mobile repair visit from the nearest dealer. This visit will diagnose the issue and submit the necessary information to the manufacturer for warranty consideration. To that end we consider this matter closed.
Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ******** *******.
Respectfully,
CWRV Sales
Initial Complaint
Date:06/15/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Since May 19 I have been trying to get my extended warranty cancelled on my RV which I traded in and any funds related to the cancellation. I have sent several emails to a representative and the ************* to no avail. I am not sure how much of a refund I may get.
Business Response
Date: 06/26/2025
June 26, 2025

RE:        Robert
Hilbun/ BBB Case 23471361
              Our Case 05489569

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales has spoken to the customer. His requests
are being honored. To that end, we now consider this matter closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Robert Hilbun.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/28/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23471361, and find that this resolution is satisfactory to me.

Sincerely,

Robert Hilbun
Initial Complaint
Date:06/13/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased RV trailer on 5/16/25. We were misled on what was covered in the extended service warranties we purchased and rolled into our financing. We outreached to inquire about cancelling bother the extended service as well and the tire/wheel policies. We were provided a form via email on 5/22/25 to fill out if we wanted to cancel. We submitted the form via email on 5/22/25 requesting confirmation of receipt and that it was processed. No response on 5/22/25.6/9/25 email follow up asking again for confirmation of receipt and processing of form - no response. 6/10/25 phone call made and left message with front reception - no response. 6/12/25 phone call made to general manager, left message with front reception - no response. 6/12/25 follow up email sent - no response. Would like confirmation and date that cancellation of extended service plan was processed and sent to the finance company for adjustment of our loan. Finance company has no record of receipt on their end. Business will not respond to multiple email and phone call request for this information.
Business Response
Date: 06/25/2025
June 25, 2025

RE:        Courtney
Cassidy/ BBB Case 23467515
              Our Case 05487526

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales and Courtney Cassidy have come to an
amicable resolution. To that end we consider this matter responded to.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Courtney
Cassidy.

Respectfully,

CWRV
Sales
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a used camper from Camping World (Longmont) under the understanding that all components were in working order. As this was purchased in late Feb of 2025 the unit was still winterized, having no running water available. In May when we pulled the camper out to set up for the summer we discovered that the water pump wiring was cut. There is a significant leak in the drain on the bathroom sink and the water line coming out of the water heater has a leak.We did purchase the unit missing caps for the motor on the awning, the dealer said they would send them to the ******** (my home town) Camping World location where I could pick them up. After 6-8 phone calls to various people at the dealership, none of whom could call me back with an update, I was able to track down the ** (*****), In late May, nearly 3 months after our purchase, he confirmed the shipment was received in the ******** dealership on April 21... nearly two months after my purchase. With the electrical components on the awning exposed to snow, rain and other elements we now have an awning that shorts out, working intermittently.I am looking for this dealership to step up and fix what has been outlined. I have been forced to go the route of the BBB as no one in the dealership will return my calls to discuss.
Business Response
Date: 06/17/2025
June 17, 2025

RE:       Scott
Becker/ BBB Case 23461678
Our Case 05483810

Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

CWRV Sales confirms communication with Scott Becker.
Scott Becker advised he will be out of town and will re-connect with CWRV Sales
when he is back in town. To that end we consider this matter responded to.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Scott Becker.

Respectfully,

CWRV
Sales
Initial Complaint
Date:06/12/2025
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2022 Ameri-Lite 19RD camper (Stock# *******) from the ************, ** location on April 15, 2025, for a total sales price of $20,772.86. The purchase included fees for registration in the state of *******. Despite repeated follow-ups with *** at the dealership, I have received no resolution. On May 28, 2025, I also contacted ******* ****** at the corporate office (Reference #********), who assured me she would investigate the matter and follow up, but I have yet to receive a response. My temporary registration expires on June 13, and I am now unable to use the camper as it will no longer be street legal. This has forced me to cancel travel plans beginning June 16. Additionally, I discovered a charge for a Metrotech Paint Warranty on the contract that was not disclosed at the time of purchase, which appears to be in violation of 18 Pa.C.S. 4107(a)(2) regarding deceptive or fraudulent business practices.
Business Response
Date: 06/16/2025
June 16, 2025

RE:       ****** **** / BBB Case 23461581
Our Case 05483887

Camping World RV Sales, LLC (CWRV Sales) is in receipt of the above-referenced consumer complaint (the Complaint) recently filed with your office. We take all consumer issues very seriously and appreciate your office bringing this matter to our attention.

CWRV sales confirms that we have spoken with the customer. We have come to an amicable agreement. We consider this matter responded to.

Nothing in this correspondence shall be construed as an admission of fault or liability with any issues raised in the Complaint or statements made by ****** ****.

Respectfully,

CWRV Sales
Customer Answer
Date: 06/17/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

****** ****
Initial Complaint
Date:06/12/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 12, 2025, I purchased a Travel Trailer at Camping World, ***************. I was given an *** stating amongst other things that the outside shower door would be replaced on the trailer. I have called several times over the past 3 months trying to get them to honor the **** Each time I have been given a date for them to complete the job and no one follows through. I found it odd that when I purchased the trailer, I was charged a $699 fee for the paper work for the sale to be completed. I signed, so I cannot dispute that fee.I did also purchase a warranty for the price of $3600. I would like to cancel the warranty and receive a refund because it is obvious that Camping World will not hold their side of the deal. I will call the promised shower door a wash because I just don't have the energy or time to keep calling the store to get them to honor it.
Business Response
Date: 06/13/2025
June 13, 2025

RE:       Florrie
Washington/ BBB Case 223459089
              Our Case 05483169

               Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

            CWRV Sales confirms that we attempted to reach Ms.
Washington. The Service Director has confirmed they will be coming to address
the concerns outlined in the We Owe. We can also proceed with any necessary
cancellations once Ms. Washington provides confirmation. To that end we
consider this matter closed.

                Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Florrie Washington.

Respectfully,

CWRV
Sales
Customer Answer
Date: 06/22/2025

Complaint: 23459089

I am rejecting this response because:
I have responded that they can just come put the shower door on the Trailer. The Trailer is in the front yard. No one needs to be home. To this day, no one has shown up. I was working when they called and could not answer my phone. Tried to call back and could not get a person.

Sincerely,

Florrie Washington
Business Response
Date: 06/30/2025
June 30, 2025

RE:        Flo
Washington / BBB Case 23459089
              Our Case 05483169

              Camping
World RV Sales, LLC (“CWRV Sales”) is in receipt of the
above-referenced consumer complaint (the “Complaint”) recently filed with your
office. We take all consumer issues very seriously and appreciate your office
bringing this matter to our attention.

              CWRV Sales confirms we spoke to Florrie Washington, we
can confirm that the dealer was able to resolve her concerns on a mobile repair
visit. To that end we consider this closed.

Nothing in this correspondence shall be construed as
an admission of fault or liability with any issues raised in the Complaint or
statements made by Flo Washington.

Respectfully,

CWRV
Sales
Customer Answer
Date: 07/05/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23459089, and find that this resolution is satisfactory to me.

Sincerely,

Florrie Washington

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This business has 3 alerts

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FreedomRoads, LLC is NOT a BBB Accredited Business.