Complaints

This profile includes complaints for Funseekers Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Funseekers Inc

  421 N State St. Litchfield, IL 62056

• 

  Funseekers Inc

  PO Box 447 Litchfield, IL 62056-0447

• 

  Funseekers Inc

  512 E Edwards St Litchfield, IL 62056-1690

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/04/2023

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received a letter stating I owe money. Dont know what their talking about. Said they have tried to contact me with letters and emails which is not true. I have never owed money to a company called Phoenix Vacations. I think this letter is a scam and want this reported to the BBB.

  Business Response

  Date: 07/05/2023

  We have closed member(s) account as a act of good faith. 

  Customer Answer

  Date: 07/06/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We received a letter dated June 14, 2023 from Financial Services of America, attempting to collect` an unspecified amount of money for Voyager Vacation Club TEN years after we had signed up with Only Way To Go Vacation Club ( which goes by many different names including Voyager Vacation Club.)
  We paid them $7000 over ten years ago, went home and did research on their company and became aware of so many complaints that we demanded our money back. We never used their services and they did refund our credit card when we said we wanted to cancel ASAP as they didn't want us warning others of their deceptive practices.
  Now, ten years later, Financial Services of America is threatening to report unspecified debt as taxable to the IRS.
  How do these places get away with this?! Can they be shut down after numerous complaints?
  We do not wish to be harassed by them again.

  Business Response

  Date: 07/03/2023

  Member(s) purchased a 1 year term contract, the letter that was mailed was sent out in error. This has been adjusted, member(s) can disregard letter that was mailed. 

  Customer Answer

  Date: 07/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:

  Since we cancelled our contract immediately more than ten hears ago and received a full refund on our credit card, never used your services and have no debt with your company 

  We are requesting a response of "This account has been closed/cancelled with no further contractual obligations"

  We are requesting no further contact from your company or anyone affiliated with your company
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  **** **********

  Business Response

  Date: 07/05/2023

  Again, Member(s)
  purchased a 1 year term contract, member(s) fulfilled their contractual obligations. Member(s) can disregard the letter they referenced. 

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We joined Island ****** ********** **** ********* *** ***** **** ********** ****** ** ***** on May 21, 2012. The sales person, **** ********* of ****** ***** ******, told us that our payment of $4,495 entitled us to a lifetime membership in the program.
  
  In the contract, which I have, it states that there is a yearly fee of $199. "I/We agree to pay our annual membership dues of $199 per year. For all accounts not on automatic draft there will be a $50 annual billing fee required. If I do not pay my annual membership dues in a given year, all my travel services will be suspended ntil my dues are brought to a current status. Any dues paid are non-refundable. Dues may only increase 5% or the cost of living increase for the preceding years, whichever is greater."
  
  We never used the service and never paid the yearly fee. According to their contract, the program is terminated at that point. We are provided no benefit; and we owe nothing. However, they insist that we owe $199 per year for LIFE. They have harrassed and threatened us for 11 years now, all from the same address in Litchfield, Il. The latest missive is from their latest incarnation, "********* ******** ** ******** *** ** ***** *** ********** ** ****** ###-###-####." Previous incarnations were "Corporate Consulting Services, Inc. as well as Island Trader Vacations by Travel Services.
  
  This is a very simple matter. We ask that Island Trader - or their current incarnation - cease and desist with the threats of collection, and remove our names from their rolls.

  Business Response

  Date: 07/03/2023

  Member has received yearly
  billings, re-billings, calls, emails along with weekly newsletters with current
  specials and offers. We have made multiple attempts to contact the member to
  help them either bring their account up to date to utilize the services they
  purchased, bring it up to date to sell/transfer as their contract states, along
  as the account is current and we approve the transfer or to close the account
  through a Mutual Release. There has been no response on the members part to
  resolve the account. We are here to help the member in resolving the account.
  These members are no different than other members who have failed to pay as
  agreed and had previously never requested to cancel. These members simply need
  to contact our office to either pay their fees up to current to use the benefits
  or to sell/transfer their membership themselves just as their contract states
  with our approval of that sell/transfer or the other option is to contact our
  office to reach a fair settlement agreement to properly close/cancel through a
  Mutual Release document which breaks the current agreement then having no
  further cost or obligations.

  Per members contract if the annual fees are not paid their services are
  suspended, not their dues nor their contract, their contract continues to state
  the dues will accrue with a 5% increase or the cost of living, whichever is
  greater. As member even stated above. Simply not paying does not do anything to
  the account other than members not being able to utilize the services. Member(s)
  are still responsible for their annual dues as they signed and agreed. Once
  again, These members simply need to contact our office to either pay their fees
  up to current to use the benefits or to sell/transfer their membership
  themselves just as their contract states with our approval of that sell/transfer
  or the other option is to contact our office to reach a fair settlement
  agreement to properly close/cancel through a Mutual Release document which
  breaks the current agreement then having no further cost or
  obligations.
  

  These members simply need to contact our
  office to either pay their fees owed to bring their account up to date to use
  the services they purchased or they can sell/transfer their license membership
  just as their paperwork states with our approval of that sell/transfer. Their
  other option would be to do a Mutual Release document to properly close/cancel
  their license membership account. We actively collect on all open unpaid fees
  and will continue to do so until the members resolve their account!

  Customer Answer

  Date: 07/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  The contract I have clearly states "I/We agree to pay our annual membership dues of $199 per year. For all accounts not on automatic draft their [sic] will be a $50.00 annual billing fee required. If I do not pay my annual membership dues in a given year, all my travel services will be suspended until my dues are brought to a current status."
  
  We chose not to pay our dues. You agreed to suspend all services. This is a very simple case. Please remove my name from all your rolls and cease any contace henceforth. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  ****** ******

  Business Response

  Date: 07/05/2023

  Again, member(s) are not reading the full paragraph regarding their dues. Per members contract if the annual fees are not paid their services are suspended, not their dues nor their contract, their contract continues to state
  the dues will accrue with a 5% increase or the cost of living, whichever is greater. As member even stated above. Simply not paying does not do anything to the account other than members not being able to utilize the services. Member(s) are still responsible for their annual dues as they signed and agreed. Once again, These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership
  themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.
  
  These members simply need to contact our office to either pay their fees owed to bring their account up to date to use the services they purchased or they can sell/transfer their license membership just as their paperwork states with our approval of that sell/transfer. Their other option would be to do a Mutual Release document to properly close/cancel their license membership account. We actively collect on all open unpaid fees and will continue to do so until the members resolve their account!

• Initial Complaint

  Date:06/20/2023

  Type:Billing Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 16 Jun 2023, I received the attach letter from ********* ******** ** ******* stating that I owe a debt for a contract that I never enter into. I called the number of the letter for more information from them (Also note the different address on the letter). The person/agent said it was a agreement that was enter by me and my wife in 2007. In 2007 my wife and I were offered 3 days in an Orlando Hotel that was sponsored by ********* Vacations as long as we completed a 2 hour seminar in which they try to high pressure sell us into buying home share property and/or vacation packages. We never signed anything but the attendance of the meeting form as proof of attendance of the seminar. If this company (*********) used that form to make a false claim of membership dues owed, we were not aware of this. This is the first time I have gotten any correspondence from any collections agency, which makes their claim (extortion/threats) extremely disturbing. Also note that the agent ask me to make payment in the amount of $3000.00 to take care of the debt. She also said the original contract was for the amount of $295.00 a month since 2007 (approximately 16 years ago), which would amount more that $3000.00. I ask the agent to send me an email with a copy of any contract that they were in possession of, which she refused to do and said she would send it to me by snail mail. The agent was very rude and combative and said that I.D. cards were used to verify the signing of the contract, and it was my debt and then threaten to contact the IRS as per the letter. This is absolutely a false claim and I want it on record that they are harassing me for a debt that I have not incurred. I will send them a certified letter to dispute their claim and I will also send a dispute letter to the 3 credit agencies for the record. Any assistance/guidance that you can provide would be greatly appreciated. Thank you!

  Business Response

  Date: 07/03/2023

  Member(s) did in fact sign a contract with us on 12/16/2007 in which the representative member(s) spoke with on 06/16/2023 mailed a copy of the contract paperwork member(s) signed validating the debt owing, this was mailed per member(s) request as they failed to provide a valid email for us to send the contract to, member(s) claiming we refused to email their contract paperwork is a false statement. This is not the first corresponce member(s) have been sent, they have received more than 3 billings per year. Member(s) have yearly fees, not monthly. We are collecting on a debt owing as we are allowed to do so, it is not harassment to collect on a debt, we have made multiple attempts to contact member(s) they have simply refused to respond to our attempts. 

  Member has received yearly
  billings, re-billings, calls, emails along with weekly newsletters with current
  specials and offers. We have made multiple attempts to contact the member to
  help them either bring their account up to date to utilize the services they
  purchased, bring it up to date to sell/transfer as their contract states, along
  as the account is current and we approve the transfer or to close the account
  through a Mutual Release. There has been no response on the members part to
  resolve the account. 
  
  We are here to help the member in
  resolving the account. These members are no different than other members
  who have failed to pay as agreed and had previously never requested to cancel.
  These members simply need to contact our office to either pay their fees up to
  current to use the benefits or to sell/transfer their membership themselves
  just as their contract states with our approval of that sell/transfer or the
  other option is to contact our office to reach a fair settlement agreement to
  properly close/cancel through a Mutual Release document which breaks the
  current agreement then having no further cost or obligations. 

  Customer Answer

  Date: 07/03/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I did not enter into an agreement. I have never used their services and they need to provide proof that they contacted me because I have never received anything from them. Proof as a signature of receipt from any post office. They are trying to scam elderly citizens which is a serious crime in Florida.  Also statues of limitations apply on collections of debts here. Any further contact from them will be consider harrassment.  We are done here. 
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 07/05/2023

  Member(s) have already been mailed a copy of their contract paperwork validating the debt owing on 06/16/2023 via USPS to* **** ******* ***** *** ******* ** ***** when member(s) contacted our office. 

  Member(s) owe our company the debt, we are collecting on a debt owing to our company. We are not scamming, member(s) entered into a binding contract with us agreeing to all terms and conditions. 

  Again, We are here to help the member in resolving the account. These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.

  Customer Answer

  Date: 07/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: Now you have listed a company that you are attempting to collect for as funseekers inc.

  This is another company that I did not enter any contract with. Tell them to show proof of a contract and proof that they have contacted me in the past 16 years.

  Thank you. 
  
  
  
  
  
  
  
  Sincerely,
  
  
  
  ***** ********

  Business Response

  Date: 07/18/2023

  Funseeker(s) is a type of package, the same as Castaway's, Castaway's is not a company, it is a product. Member(s) signed a contract with 'Travel Center' as stated in previous response. 

  Member(s) have already been
  mailed a copy of their contract paperwork validating the debt owing on
  06/16/2023 via USPS to: **** ******* ***** *** ******* ** ***** *hen member(s)
  contacted our office. Member(s) owe our company the
  debt, we are collecting on a debt owing to our company. We are not scamming,
  member(s) entered into a binding contract with us agreeing to all terms and
  conditions. 

  
  Again, We are here to help
  the member in resolving the account. These members simply need to contact our
  office to either pay their fees up to current to use the benefits or to
  sell/transfer their membership themselves just as their contract states with our
  approval of that sell/transfer or the other option is to contact our office to
  reach a fair settlement agreement to properly close/cancel through a Mutual
  Release document which breaks the current agreement then having no further cost
  or obligations.

• Initial Complaint

  Date:06/09/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We got this letter in the mail and believe that the company CASTAWAYS is trying to scam us again asking for money for a service we have not used in over 15 years and canceled The company on letter head makes you think that it a collection agency but I believe they have made this up to look like a collection agency.
  Hopefully others that get this letter will see that this is just a scam again.

  Business Response

  Date: 06/13/2023

  Member has received yearly
  billings, re-billings, calls, emails along with weekly newsletters with current
  specials and offers. We have made multiple attempts to contact the member to
  help them either bring their account up to date to utilize the services they
  purchased, bring it up to date to sell/transfer as their contract states, along
  as the account is current and we approve the transfer or to close the account
  through a Mutual Release. There has been no response on the members part to
  resolve the account. 
  
  We
  are here to help the member in resolving the account. These members are no
  different than other members who have failed to pay as agreed and had
  previously never requested to cancel. These members simply need to contact our
  office to either pay their fees up to current to use the benefits or to
  sell/transfer their membership themselves just as their contract states with
  our approval of that sell/transfer or the other option is to contact our office
  to reach a fair settlement agreement to properly close/cancel through a Mutual
  Release document which breaks the current agreement then having no further cost
  or obligations

• Initial Complaint

  Date:06/05/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had bought into Castaways Vacation Club multipleyears ago only to find out with a letter dated in May of 2023 that I owe back moneys because I never canceled correctly. Because I called the company and was told everything was good now I guess they are sending it to to offer a settlement. Don't know what to do but this is the first letter I have received in over 5 years.

  Business Response

  Date: 06/06/2023

  Member(s) have continued to receive billing statements throughout the years, weekly emails along with phone calls to no avail. Member(s) have never requested to close the account by mail, phone or email, simply not paying the dues does not close it, member(s) received over 4 billings and letters just in 2022, every year at least 3 statements have been mailed via usps. 

  Member(s) called in and our representatives have done more than enough to help member(s) in getting this account resolved by offering a reduced amount from the balance owing. This offer was mailed via USPS per member(s) request on 06/05/2023. 

  We are here to help the member in
  resolving the account. These members simply need to contact our office to either pay their fees up to
  current to use the benefits or to sell/transfer their membership themselves
  just as their contract states with our approval of that sell/transfer or the
  other option is to contact our office to
  properly close/cancel through a Mutual Release document which breaks the
  current agreement then having no further cost or obligations. 

  Customer Answer

  Date: 06/06/2023

  Complaint: ********
  
  
  
  I am rejecting this response because: there has been no emails, phone calls, or mail delivered to my house from Castaways or anybody associated with them until the May 23rd 2023 letter I have in my possession right now which is from Financial Services of America and it happens to be in the same area as Castaways meaning Litchfield Illinois. To say that I have not done my part is a bold statement because I called the company just like it says to do in their statement of rebuttal and canceled once we did that the individual on the phone said we are good to go don't have to worry about it again I stopped payment. It's funny though that in all these years I've never gotten anything until after I turned a certain age and nowhere on any of my credit card reports or credit reports does it show a delinquency of any type. Furthermore, this has been several years over 6 and why is it that I never received a delinquency letter from Castaways and the statute of limitations in Texas for this type of contract is 4 years and I know it's been longer than 4 years. I just want Castaways and this Financial Services of America to cease and desist and he only communication I want from them is a letter stating there is no longer a debt.
  
  
  
  
  
  Sincerely,
  
  
  
  ****** ******

  Business Response

  Date: 06/08/2023

  Member(s) receive weekly emails from Travel Center, these are sent to the email address member(s) provided ([email protected]) we have also called the phone numbers on file that was also provided at the time of purchase ###-###-####. 

  Castaway's is a product, a type of package. Travel Center services the product. All mailings and emails come from Travel Center. All of this is covered in member(s) contract paperwork, which we have already mailed a copy on 06/05/2023 validating the debt owing. 

  Member(s) claim of calling prior to 2023 is a false statement, if account was closed they would have a Mutual Release Agreement as proof, it is signed by both parties, If member(s) did close they would have that document and can provide the proof of such!

  We are collecting on a debt owing to our company and have every right to do so, as member(s) signed a binding contract. 

  Member(s) continue to make false claims trying to get out of a debt owing. These members are no different than other members who have
  failed to pay as agreed and had previously never requested to cancel but
  claimed so in an effort to try and get out of a debt owed. These members simply
  need to contact our office to either pay their fees up to current to use the
  benefits or to sell/transfer their membership themselves just as their contract
  states with our approval of that sell/transfer or the other option is to contact
  our office to reach a fair settlement agreement to properly close/cancel
  through a Mutual Release document which breaks the current agreement then
  having no further cost or obligations. 

• Initial Complaint

  Date:05/30/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 30, 2023, I received the attached letter threatening they will report to the IRS that I have not paid dues on a membership that does not exist. I have contacted the Trade Winds Vacations several times in the past and most recently, on March 15, 2022, and spoke to a lady named "Nikki". I explained there is no signed contract that they have stating I must pay dues. Additionally, the membership was one that was cancelled when the (now out of business) Simplicity Travel in Irving, Texas existed. I explained to ***** I cancelled the membership with Simplicity Travel when they existed. Simplicity Travel does not exist anymore and there is no record of the business. Also, there is no signed contract stating I am required to pay dues or pay money to cancel their fictitious membership. Unfortunately, they do not have any documentation of their past correspondence and only a database that they made up of names and numbers. They continually harass me by calling from different numbers, send letters like the one attached, and are relentless on trying to bully people to pay money they do not owe. I would challenge them to produce any signed documentation from me that states I am locked into a membership where I must pay or there will be consequences OR pay a fee to cancel their membership.
  
  I am just now sending this complaint in because I have grown weary and tired of continually being harassed. I would appreciate your assistance with this matter.

  Business Response

  Date: 06/06/2023

  These member(s) purchased their membership from Simplicity Travel, as their contract states they simply sold them the membership (Tradewinds Vacations), which is serviced by us (Travel Center) Member(s) did not close their account as they claimed with the sales office, member(s) have a 3-5 day recission time to close through the sales office (Simplicity Travel) after the rescission time, member(s) must complete a Mutual Release with us to close the account, after the rescission time the contract is in full effect with us as their contract states. 

  Member(s) did sign a contract with us, agreeing to all terms and conditions. Member(s) purchased their membership on 06/29/2012, member(s) also paid their annual fees to us on 07/01/2013 by mail with the invoice that was sent out. In order to close account member(s) will need to complete the Mutual Release and workout a fair settlement agreement on the balance owing. 

  Member(s) continue to receive yearly billings, emails and phone calls to no avail. We are not harassing nor bullying, we are simply collecting on a debt owed to the company.

  These members are no different than other members who have
  failed to pay as agreed and had previously never requested to cancel but
  claimed so in an effort to try and get out of a debt owed. These members simply
  need to contact our office to either pay their fees up to current to use the
  benefits or to sell/transfer their membership themselves just as their contract
  states with our approval of that sell/transfer or the other option is to contact
  our office to reach a fair settlement agreement to properly close/cancel
  through a Mutual Release document which breaks the current agreement then
  having no further cost or obligations. 

  Customer Answer

  Date: 06/07/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  The writer has written
  a response and mentioned inaccurate information.  The
  different businesses who have had their hands in this process over the years
  and the lack of communication between them is a factor.  The amount of people they have employed and
  who have contacted me over the years are too numerous to count.  Their staff continues to mandate I pay a termination
  fee (different dollar amounts over the years – anywhere from $300+ into the
  thousands) in order for me to close an account that I have closed years ago.  Their employees do not share information with
  each other or the dialogue I have had with each of them.  Their employees have told me different things
  such as the membership was closed, suspended with no repercussions, etc.  If it has been shown that their people were
  not on the same page over the years, I would assume their business still suffers
  from the same lack of communication.  Additionally,
  I do not know the business called “Travel Center” as mentioned by the writer.  Was this business over the membership program
  in 2012?  Does this “Travel Center” have Simplicity
  Travel’s documentation and correspondence since this business is no longer in existence?

  
  The original
  membership was fulfilled, paid in full with no installments made, an active membership
  does not exist, and there are no repercussions that would warrant the business to
  continue contacting me.  Additionally,
  the people who have been recently involved are newer and take the word of a business
  that cannot provide documentation.  They say
  there is a contract with “terms and conditions” and that I am delinquent, have
  penalty fees due, and am subject to collections.  They have a lack of accountability with their
  own employees and create “terms and conditions” that do not exist.

  
  They have
  not sent yearly billings, emails or made phone calls consistently.  This was especially seen when COVID was a major
  factor over the past several years. 
  There was a lengthy amount of time when they stopped contacting me, but
  just recently started back again.

  
  Since they will
  continue to say I have not properly closed this matter with them, I will come
  up with a very simple solution.  If they
  would provide an original contract with these “terms and conditions” stating I
  am required to pay dues, if dues aren’t paid that I incur penalty fees, AND the
  contract will remain open and not be suspended due to a lack of payment, I
  would most certainly speak to them again. 
  As for now, their message continues to be the same and that I owe money
  and am subject to collections.  In all
  the years they have continued to call, they cannot provide me with any official
  documentation supporting their claim.

  
  I would like to put
  this issue to rest and stop with the back and forth “he said, she said”.  I request they provide actual proof (i.e. contract
  with my signature) other than calling me on the phone and sending collection
  letters.  They may have a database, but
  it has incorrect information.

  
  Lastly, I am not
  like the group of people as the writer stated and take serious offense to being
  categorized as such.  I would ask the
  writer If different people continue to call requesting different amounts of
  money and sending different letters (containing different verbiage and letterheads)
  would they not verify the existence of such a claim and request documentation to
  support the claim.  A reasonable person
  most certainly would verify the claim with any available means necessary to make
  sure they are not being scammed.  Now let’s
  be more disconcerting by mentioning IRS related material to emphasis your
  position and add “attempting to collect” to the letter to imply the idea of
  collections – was that not intended to intimidate or coerce someone you perceive
  as vulnerable and scared of governmental action?  Their letter is a form a bullying meant to cause
  stress and increase anxiousness to the receiver in order for the business to
  get their way. 

  
  Again, I request for
  this collection company and the business they represent to provide an unaltered
  contract with my signature on it since they continue to say I have not closed
  the matter.  They can point out the areas
  of the contract stating I am required to pay dues or be subject to collections
  and other penalties.

  
  Until then, if no
  contract can be provided, they are continuing to bully me by calling and sending
  letters of collection with the same message of “You owe us money!”

  
  I appreciate the BBB
  moderating our communication because this has been the only productive communication
  I have received from this company.  Their
  communication prior this has always been the same message with their employee wanting
  money and refusing to discuss anything further.
  Thank you and I
  await their response.
  
  
  
  Sincerely,
  
  
  ****** *******

  Business Response

  Date: 06/08/2023

  Member(s) first claimed in first response that they just started receiving notification from us? Now they are claiming they have received them? It's not different business, which we have discussed this with the member(s) already via phone on 04/26/2023. FSA is a part of our company Travel Center, they are a connected office, Tradewinds is not a company, it is the product, a package type. 

  Our Representatives have went into mass details of the balances owing, and per the contract member(s) annual fees accrue, so obviously the amounts are changing as each year the annual fees go left unpaid they are accruing again. Our employees have never claimed the account was closed, we have discussed how to properly close the account with member(s) and they continue to refuse to resolve their debt. Therefore; it continues to accrue and remains open. 

  Travel Center is wrote all in the member(s) contract paperwork, they simply need to review their contract. As stated previously member(s) purchased from and paid to an Independent distributor
  called Simplicity Travel on 06/29/12 and paid to them whatever amount for
  the purchase of the Tradewinds Vacations travel package as we are
  not privy to the financials between these consumers and that independent
  distributor. 

  The Terms and Conditions, known as Acknowledgement and Bylaw's, which the member(s) have signed and agreed to and should have retained those documents for their records, however; we have already provided copies of those documents to validate member(s) debt. I will be sending member(s) a copy once again to the email address provided. 

  Member(s) continue to make false claims trying to get out of a debt owing. Again, these member(s) are no different than other members who have
  failed to pay as agreed and had previously never requested to cancel but
  claimed so in an effort to try and get out of a debt owed. These members simply
  need to contact our office to either pay their fees up to current to use the
  benefits or to sell/transfer their membership themselves just as their contract
  states with our approval of that sell/transfer or the other option is to contact
  our office to reach a fair settlement agreement to properly close/cancel
  through a Mutual Release document which breaks the current agreement then
  having no further cost or obligations. 

  Customer Answer

  Date: 06/20/2023

  The business finally sent me over their documentation they
  had on file.  It was sent to me by ******* Brown, Member Services Manager, ###-###-####, *******************************.  I responded back to the
  email with questions regarding their documentation and gave them time to respond, but they stopped
  communicating with me.  I have attached
  the correspondence emails. 

  Email Content (see attachment for full email correspondence):

       Regarding my questions, are numbers #1-18 on your acknowledgment form initialed because they appear to be blank? (Page 2 of attachment) Was anything added or taken away to these documents because it appears to be incomplete?  For instance, was payment information omitted on the first page of your membership document because there is nothing listed?

       Lastly, I want to make sure we are on the same page. I have fulfilled the “Retail Installment Contract” which was initially paid in full in the amount of $4,553 in 2012. The membership part
  which you refer to and verbiage in Line #8 states, “If I do not pay my annual membership dues in a given year, all my travel services will be suspended until my dues are brought to a current
  status.” No where is it stated in the paperwork where a suspended status has a certain time limit. As I was told by one of your employees years ago if the dues cannot be paid, the
  membership can just stay suspended and the membership can be brought back to active status anytime. Additionally, I have looked throughout the acknowledgement and there is not a “Promise
  To Pay” or “Default” clause listed anywhere on the membership paperwork. The only reference for dues not being paid is a suspended membership. Is that correct?

   

  I would simply like my questions answered.
  Thank you

  Business Response

  Date: 06/22/2023

  Member(s) received a copy of their contract paperwork first on 06/08/2023 at 12:29pm CST from myself, then requested another copy on 06/22/2023 with one of the representatives here, which was sent yet again. 

  At the time of purchase member(s) sign the contract, there is three copies of the contract paperwork, we receive the last page of the contract paperwork, being a carbon copy, sometimes the initials do not bleed through, if member(s) retained their original copy it would be there, regardless of that, as line 28 states they agreed to ALL terms and conditions pertaining to the document. 

  The Retail Installment contract, has nothing to do with us, member(s) purchased from an independent sales and marketing office called 'Simplicity Travel' whatever monies paid at the time of purchase is the sole responsibly of that office and not Travel Services Inc. Member(s) will find additional information pertaining to this on line #5 of their Acknowledgement and Bylaw's.

  As Line #8 states, the services are suspended, not the account nor the dues, as line #8 continues to state the dues accrue with a 5% increase or the cost of living, whichever greater. 

  Again, the membership is not suspended, the services/benefits are, the account remains open, with dues accruing until member either pay their fees up to
  current to use the benefits or to sell/transfer their membership themselves
  just as their contract states with our approval of that sell/transfer or the
  other option is to contact our office to reach a fair settlement agreement to
  properly close/cancel through a Mutual Release document which breaks the
  current agreement then having no further cost or obligations. 

  Member(s) signed and agreed to pay their annual fees each year on 06/29, if not paid they accrue with a 5% increase or the cost of living, whichever is greater. 

  Again, these members simply need to contact our office to
  either pay their fees up to current to use the benefits or to sell/transfer
  their membership themselves just as their contract states with our approval of
  that sell/transfer or the other option is to contact our office to reach a fair
  settlement agreement to properly close/cancel through a Mutual Release document
  which breaks the current agreement then having no further cost or
  obligations. 

  Customer Answer

  Date: 06/22/2023

  Another copy of the contract
  was requested from *******, Member Services, to make sure she was aware of the
  document's existence.  I did not know the extent of her knowledge
  regarding my situation.  I was corresponding with ******* ***** at first
  via email, the person who sent me a copy of the document.  I sent an email
  to Miss ***** on June 9, 2023, at 10:17 a.m. asking several questions, but she
  did not respond which stopped our back-and-forth dialogue.
  
  Line #28 is initialed on your attachment that your company has sent me via
  email, but those are not my initials on the form.  My initials are
  “**”.  Thank you for explaining the initial installment contract that
  opened the door and introduced your membership.  I understand the
  installment company and anything associated with it is not affiliated with your
  company.  I have no issues with this part as it was totally paid in full. 
  Additionally thank you for the other information that you provided.
  
  One part of my email and BBB response has not been completely answered.  I
  will rephrase my question from the communique since you are stating the membership
  is not suspended and only “services”.

  
  *****No where is it stated in
  the paperwork where a suspended status has a certain time limit. As I was
  told by one of your employees years ago if the dues cannot be paid, the “membership”
  (terminology your service representative used at the time not “services”) can
  just stay suspended and the membership can be brought back to active
  status anytime.  Can “services” be
  brought back to active status ANYTIME? 
  Is that correct?  Also, I have
  looked throughout the acknowledgement and there is not a “Promise to Pay” or
  “Default” clause listed anywhere on the membership paperwork. The only
  reference for dues not being paid is suspended “services”.  Is that correct? *****
  

  Lastly, I want to reiterate I have told the previous customer
  service representatives in past years, the membership was closed out.  Unfortunately, you have no documentation of
  this and only an incomplete membership contract that is missing key pieces of information
  on SEVERAL areas of the document.
  

  Thank you for your dialogue
  and providing me more information.  I
  will await your response to my questions.

  Business Response

  Date: 06/23/2023

  I have not received an email from member(s) after my response to member(s) they will need to re-send email. Member(s) have to provide 2 forms of I.D. at the time of purchase, the initials on the last page of the acknowledgement and Bylaw's are all the same, how is all the initials expect line #28 member(s)? 

  Member(s) can leave the benefits suspended, but as their contract states their dues will continue to accrue leaving an unpaid balance that is actively being collected on. The last concern was already addressed in my previous response. As Line #8 states, the
  services are suspended, not the account nor the dues, as line #8 continues to
  state the dues accrue with a 5% increase or the cost of living, whichever
  greater. 

  Again, the membership is not
  suspended, the services/benefits are, the account remains open, with dues
  accruing until member either pay their fees up to current to use the benefits or
  to sell/transfer their membership themselves just as their contract states with
  our approval of that sell/transfer or the other option is to contact our office
  to reach a fair settlement agreement to properly close/cancel through a Mutual
  Release document which breaks the current agreement then having no further cost
  or obligations. 

  Member(s) signed and agreed
  to pay their annual fees each year on 06/29, if not paid they accrue with a 5%
  increase or the cost of living, whichever is greater. 

  Again, these members simply
  need to contact our office to either pay their fees up to current to use the
  benefits or to sell/transfer their membership themselves just as their contract
  states with our approval of that sell/transfer or the other option is to contact
  our office to reach a fair settlement agreement to properly close/cancel through
  a Mutual Release document which breaks the current agreement then having no
  further cost or obligations. 

• Initial Complaint

  Date:05/18/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Collections letters and phone calls from ************ being received by ***************************** referencing unpaid debt connected with a Voyager Vacation Club alleged membership. This membership expired November 2, 2015. The website Voyager Vacation Club requests that we renew the membership. We declined to renew membership yet continue to receive threatening calls and letters.

  Business Response

  Date: 05/19/2023

  This account has been closed/cancelled with no further contractual obligations. 

  Customer Answer

  Date: 05/20/2023

  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:05/16/2023

  Type:Customer Service Issues
  Status:

  UnresolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sea Land Travel indicating a payment of $2,827 for the 10 year membership (Member# *********) with a 5% annual interest. We have not heard from this company for over 10 years, nor had any deals with them. They cheated money from us initial by promising travel benefit, which we did not receive (we lost $4,500 in payments we paid in year 2008). I also called back the same month of payment to cancel and request refund due to fraudulent claims regarding travel benefit the promised (free travels and other extremely low air/hotel cost), to which the office confirmed cancellation without providing any refund or cancellation details.
  
  After all these years, they keep sending Final Notice for $2,827. I sent them a registered mail to remove this fraudulent claims and charges on Oct. 21, 2020, to which they never responded. Additionally, they are now using "Financial Service of America" (FSA) - *** ** ***** ******* *********** ** ***** *** ************, indicating they will report the amount due to IRS as an income that I received due to debt cancellation (per publication 4681). Please see the attached documents.
  
  Requesting your help in resolving/cancel this fraudulent claim.
  
  Thank you.

  Business Response

  Date: 05/16/2023

  Members have continued to received yearly billings, re-billings, audit letters, and final notices, we have also attempted to contact members by phone to no avail to resolve the account. These members need to review contract paperwork as we did not sell the membership to them, they purchased from an independent sales and marketing office called 'Royal Palms Travel' they sold our services, we simply work off the contract and all promises we made per that contract we have fulfilled. It is up to members to review the contract paperwork as they are signing.

  Members claim of purchasing this in 2008 is a false statement, they purchased the membership in 2009 and was still attempting to utilize the services a year later in 2010 and member stating they have not heard from us is also false as they have stated in their complaint that we CONTINUE to send final notices to them regarding a past due balance.

  We responded to the letter received in 2020 with a copy of the members contract paperwork along with a settlement offer to help them in resolving the account, but was not completed by member.

  All statements made from member is covered in their contract paperwork, which they should have read, as they did sign and agree to all terms and conditions.

  These members are no different than other members who have
  failed to pay as agreed and had previously never requested to cancel but
  claimed so in an effort to try and get out of a debt owed. These members simply
  need to contact our office to either pay their fees up to current to use the
  benefits or to sell/transfer their membership themselves just as their contract
  states with our approval of that sell/transfer or the other option is to contact
  our office to reach a fair settlement agreement to properly close/cancel
  through a Mutual Release document which breaks the current agreement then
  having no further cost or obligations. 

  Customer Answer

  Date: 05/16/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  
  
  I have not received/nor rendered any service from Sea Land Travels (Sealand Travel Club), nor have I received any annual renewal statements until 2020 with fraudulent claim indicating
  a payment of $2,827 for the 10 years membership (Member# *********) with a 5%
  annual interest.  Again, I was told this was cancelled within the same month that I signed up, I believed it to be true since I did not receive any further correspondence from this business. After all these years, it was out of sight, out of mind for me until I got this letter. I never received back the initial money that I paid them.  

  Please see below news:

  *****************************************************************************
  
  ***********************************************************************************************************************************************************************
  
  ***************************************************************************************************************************************************************************************************************************************************************************************************************************************************************

  
  Sincerely,
  
  
  
  **** *****

  Business Response

  Date: 05/17/2023

  Member(s) have not completed a Mutual Release in order to close the account that must be completed. There has not been a request to close the account by mail, phone or email, again member(s) was still attempting to utilize the services a year later. We have continued to bill, re-bill, audit letters, final notices, etc. to no avail. If member(s) have closed account they will have the Mutual Release document signed by both parties, resolving this will be simple to just provide proof of such!

  Members continue to make false claims on the account as they have failed to pay as agreed and never requested to close the account, but claimed so in an effort to try and get out of a debt owed. These members
  simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is
  to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.

   

  Business Response

  Date: 05/25/2023

  I have added additional information regarding complaint, to address the member(s) concern the links they provided are against the sales offices 'Royal Palms Travel' member(s) purchased their membership (Product: Sea Land Travel) from them and we service the contract as it states 'Travel Center', all terms and conditions listed in contract paperwork is with us, which they agreed to. Member(s) have received yearly
  billings, re-billings, calls, emails along with weekly newsletters with current
  specials and offers. We have made multiple attempts to contact the member to help
  them either bring their account up to date to utilize the services they
  purchased, bring it up to date to sell/transfer as their contract states, along
  as the account is current and we approve the transfer or to close the account
  through a Mutual Release. There has been no response on the members part to
  resolve the account. 
  

  We are here to help the
  member in resolving the account. These members are no different than other
  members who have failed to pay as agreed and had previously never requested to
  cancel. These members simply need to contact our office to either pay their
  fees up to current to use the benefits or to sell/transfer their membership
  themselves just as their contract states with our approval of that
  sell/transfer or the other option is to contact our office to reach a fair
  settlement agreement to properly close/cancel through a Mutual Release document
  which breaks the current agreement then having no further cost or
  obligations. 

  
  

• Initial Complaint

  Date:05/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter from FSA in regards to trying to collect a debt from a company called Trade winds vacation. I have never dealt with this TW company who insist I owe back money for a membership fees. I didn't start receiving letters until recently of which I knew were scams so I threw them away. Today I received this one from FSA stated they are reporting my lack of payment to the IRS as income. I need to resolve this scam and stop receiving threats from both companies.
  Thank you
  ***** *******

  Business Response

  Date: 05/31/2023

  Member(s) purchase the Tradewinds Vacations package on 04/23/2010 and signed a contract with us 'Travel Center' agreeing to all terms and conditions pertaining to the account. 

   

  Member has received yearly
  billings, re-billings, calls, emails along with weekly newsletters with current
  specials and offers. We have made multiple attempts to contact the member to
  help them either bring their account up to date to utilize the services they
  purchased, bring it up to date to sell/transfer as their contract states, along
  as the account is current and we approve the transfer or to close the account
  through a Mutual Release. There has been no response on the members part to
  resolve the account. 

   

  We are here to help the member in
  resolving the account.These members simply need to contact our office to either pay their fees up to
  current to use the benefits or to sell/transfer their membership themselves
  just as their contract states with our approval of that sell/transfer or the
  other option is to contact our office to reach a fair settlement agreement to
  properly close/cancel through a Mutual Release document which breaks the
  current agreement then having no further cost or obligations. 

  Customer Answer

  Date: 05/31/2023

  Complaint: ********
  
  
  
  I am rejecting this response because:
  
  I never signed any papers and just received the mail for first time stating I missed years of payments. 
  
  
  
  
  
  Sincerely,
  
  
  
  ***** *******

  Business Response

  Date: 06/06/2023

  As I stated in my previous response. Member(s) purchase the
  Tradewinds Vacations package on 04/23/2010 and signed a contract with us 'Travel
  Center' agreeing to all terms and conditions pertaining to the account. A copy of the contract signed by member(s) will be provided to the email address we have on file. 
  
  Member has received yearly
  billings, re-billings, calls, emails along with weekly newsletters with current
  specials and offers. We have made multiple attempts to contact the member to
  help them either bring their account up to date to utilize the services they
  purchased, bring it up to date to sell/transfer as their contract states, along
  as the account is current and we approve the transfer or to close the account
  through a Mutual Release. There has been no response on the members part to
  resolve the account. 
  
  We are here to help the
  member in resolving the account.These members simply need to contact our office
  to either pay their fees up to current to use the benefits or to sell/transfer
  their membership themselves just as their contract states with our approval of
  that sell/transfer or the other option is to contact our office to reach a fair
  settlement agreement to properly close/cancel through a Mutual Release document
  which breaks the current agreement then having no further cost or
  obligations. 

  Business Response

  Date: 06/26/2023

  Member(s) were emailed their contract paperwork validating the debt on 06/07/2023 at 10:56am CST from ******************************* and that was sent to ****************** and ***********************. 

  As I previously stated. Member has received yearly billings, re-billings, calls, emails along with weekly newsletters with current specials and offers. We have made multiple attempts to contact the member to help them either bring their account up to date to utilize the services they purchased, bring it up to date to sell/transfer as their contract states, along as the account is current and we approve the transfer or to close the account through a Mutual Release. There has
  been no response on the members part to resolve the account.
  
  We are here to help the member in resolving the account.These members simply need to contact our office to either pay their fees up to current to use the benefits or to sell/transfer their membership themselves just as their contract states with our approval of that sell/transfer or the other option is to contact our office to reach a fair settlement agreement to properly close/cancel through a Mutual Release document which breaks the current agreement then having no further cost or obligations.