Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:04/14/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 21,2023 I went into Hyundai of Matteson with my two children. I explained that I knew my credit wasn't good, I've never had a car note and wanted an SUV a few years older and pre-owned. **** suggested a new car that I test drove and the note was over $700... I explained how uninterested I was in the vehicle and left the establishment. Him and the manager chased me out to the parking lot but I let them know my kids were hungry and I was ready to go. He kept calling me trying to get me to comeback and put me into another vehicle but I refused because I can't pay a car note for a vehicle I didn't want. He called and suggested a ******** c-class but kindly declined, because I was looking for an SUV. I just received a denial letter from a bank that I applied for a loan for a 2015 ******** c-class. I never drove this car, I never seen this car, never asked for this car, an definately can't afford this car, but my credit was ran at Hyudai Of Matteson for this vehicle by ********** truly can't believe this is what they do to people that decide to not do business with them but its wrong. I'm a single parent and ****** parent.... this inquiry has stopped me from being able to make the car purchase I need to commute to work and my kids to school.

  

  Business Response

  Date: 04/25/2023

  We submitted her information as we had a signed credit app. See attached.

  We were attempting to get her approved on a vehicle that fit her budget.  A single inquiry is not hampering her from anything.

• Initial Complaint

  Date:02/22/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 21st I purchased a 2015 Hyundai ******* on Feb 10th I had transmission issues, took the car in they gave me a loaner and told me they would use my extended warranty for repair.. I was extremely unhappy with the early issues of the car but was ok with getting them resolved and repaired.. I voiced my concerns with having to pay out of pocket with related repair.. since then when I call and say my name NOBODY would take my call. When I finally went up there on my off day February 20th I was told the part has to be ordered from another state and I was responsible for any deductible cost... I told the assistant manager this wasn't fair and he told me his Manager said if I removed my bad review from ****** reviews that then they would take care of the deductible.. i became really upset in them trying to Bully me into removing my reviews on the service they provided me. There then was an issue with with the loaner car they gave me because of mileage... they told me they wanted to swap it out, but then *************** came and told me that I "trashed their car" and they wouldn't give me another loaner... I tried to get proof of what he was saying, but to no avail. He then told me I trashed his car and then trashed him on ****** reviews.. left there with no vehicle to get to work and today February 22nd I received a call from them stating that the warranty company would not cover the repairs and I had to pay for them.. I explained to the tech that I haven't had the car 30 days and I wanted to speak with a manager, he told me his Manager ART was there and placed me on hold.. NOBODY EVER came to the phone.. I've reach out to the finance company to return the car to them because world Hyundai is not a good place to do business *************** the corporate manager as he says is a scammer and once a deal is done he doesn't care what happens... I don't want this car nor any business dealing with *************** and world Hyundai

  

  Business Response

  Date: 02/24/2023

  This customer was given a service courtesy loaner and was aware that the daily mileage limit is 100 miles per day.
  
  When he returned our loaner the average daily mileage he placed on the vehicle (new 2023 Santa Fe) was 200 miles per day.
  
  In addition, the interior of the vehicle was muddy everywhere and with mud all along both the rear driver and passenger seat back (trashed).
  To add injury to insult, during the time this guest was using our vehicle he went onto ****** and in his review he advised that no one buys from us.
  
  Resolution; after i spoke with him today and verified his actual concerns, We are paying for the needed transmission repairs for his vehicle ($489.00 cost) and placing him into another loaner vehicle until Monday 02/27/23, this is when **************** states his vehicle will be ready (Parts are already here).

  Customer Answer

  Date: 03/09/2023

   
  Complaint: 19437295
  
  I am rejecting this response because:

   

  Hello I tried leaving an update on this claim but couldn't. Upon getting my car back from WORLD Hyundai on 2/25/2033 my car had the same issue occurring by 3/3/2023.. I was placed in another loaner vehicle and when asked about my vehicle I was told that another part has to be ordered. I feel I was sold a vehicle that has hidden issues that I will continue to have .. WORLD Hyundai has had my vehicle more time than I've had it since I purchased it  
  
  Sincerely,
  
  ***********

  

  Business Response

  Date: 03/25/2023

  This vehicle has been repaired.

  Customer Answer

  Date: 03/28/2023

   
  Complaint: 19437295
  
  I am rejecting this response because: this is the 3rd attempt to fix the same problem...I received the vehicle back after almost 3 weeks just to drive it for 5 days and the same issue occurring. As I type this message the vehicle is with world Hyundai service department, with no update... the management there is poor with communication and would rather send an employee to talk with me rather than anyone in leadership... as I stated before world Hyundai has had the vehicle in its service department longer than I've had it.. clearly this issue is bigger than expected and I don't wish to have this problem at all
  
  Sincerely,
  
  ***********

• Initial Complaint

  Date:02/17/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 13, 2023 I signed a contract for a 2021 ***** CX-5 Touring that supposedly passed an inspection however within the first 48 hours of being a new vehicle owner problems began to accrue 1 after the next. Initially the engine light came on first within a 48 hour period which was troubleshot by another business(autozone) acknowledging that I had thermostat cracks, Coolant needed replacement, and read bad battery. I addressed the issues concerning the vehicle with several employed workers with the World Hyundai of Matteson and as well had the vehicle brought back to the dealer to get re-evaluated. In response my vehicle was never allowed to be inspected due to being backed up 1 month in the service department and I was instructed to bring my vehicle back later which of course created more injury to an already growing issue and it is getting out of hand with the bad sales experience I am having as I believe this vehicle sold is a lemon

  

  Business Response

  Date: 03/10/2023

  We were waiting for the customer to bring us an insurance card to provide a loaner while we worked on the car. 

• Initial Complaint

  Date:01/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased two cars from World Hyundai (horrible experience). My most recent purchase was a brand new, 6 miles 2022 Elantra back in Sept. 2021. Forward to Oct. 2022, after 1 year of having the car I decided to trade it in, and go with a totally different dealership. In Oct. 2022, I met with a Rep. gave her my bill of sale of the Elantra, and canceled my gap insurance. I was told then that by me having the car for only 1 year I'm due a refund from the gap insurance. I've called to check the status of my refund, no one was able to give me details, I spoke with someone 3 weeks ago, he stated I do have a refund in the system for $900, but doesn't know when I will receive it. It's been almost 3 months now! I've left several messages, no one has returned my call. This is ridiculous! Where is my refund from the gap insurance cancelation, why will no one return my call?? I'm happy that I traded that car in! I had mechanical problems with that, "brand new" car from day one. I just want my refund that is due to me from the cancelation of my gap insurance! Very POOR customer service! Beware!!!

  

  Business Response

  Date: 01/22/2023

  We will review on Monday to see where the refund is. 

• Initial Complaint

  Date:12/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im writing this letter in hopes of getting assistance with a car I bought at World Hyundai in Matteson Il. I purchased a used Hyundai in August of 2021 in October of 2022 the car was smoking and had to be towed to the dealership. I was later told my engine had went out but it was under warranty. My car was there 30 days before I was told my engine was denied. They were never and still have not been able to give me the reasons why the engine was denied. I provided all documents from my previous oil changes for the entire time I had this car, however the work was still denied. Mind you, I was without a car for 30 days with no offer of a loaner car. On 11/21/22 I agreed to purchase a 2023 vehicle from the dealership. I spoke with atleast 3 salesman and no one ever said this vehicle was a final sale and i didnt have that 3 day right to cancel. Ive purchased now 3 vehicles from them and I have always been given that 3 day right to cancel. Once I got home after being there from 11;30am-7:30pm, crunched the numbers, and thought more about the ****** car note, I decided that was going to be too much. On 11/22/22 at 8:45am I returned to the dealership to return the car. Not even 24hrs later. It was at the time I was told I couldnt return the car and also told there was no more right to cancel. I explained to them that I still needed/wanted to purchase a car, just not a note of ******. I am writing this letter because I strongly believe it is unfair practice if there is no right to cancel and more importantly if you dont share that information with the consumer. In addition, this unfair practice is not written in the contract. I am asking for your help in returning this car due to what I believe to be unfair practice by not telling me this purchase was a final sale. My mother co-signed for this car and put up ******** the day of the purchase.

  

  Business Response

  Date: 12/20/2022

  There is no 'right to cancel ' in **. The vehicle purchased was the only one we had that worked for this customer who was satisfied at the time of delivery. All payments are discussed before signing paperwork and a bank authorization was issued. 

  Customer Answer

  Date: 12/27/2022

   
  Complaint: 18611356
  
  I am rejecting this response because:

  I want to reject this message because they never offered me any other vehicle as if this was the only vehicle on the lot. I was not given another choice. 

  
  

  Please reopen my complaint if needed. 
  
  
  Sent from Yahoo Mail for iPhone
  
  

  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 01/02/2023

  We have nothing further

  Customer Answer

  Date: 01/04/2023

   
  Complaint: 18611356
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  I am not accepting this response. I would like to continue with my complaint. I want a different vehicle with a lower car note and a refund for the ******** that was put down.

• Initial Complaint

  Date:12/12/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Took in my car for service on 12/10. *** manufacturer offers complimentary service for 3 years or ****** miles. *** dealer charged me for the service and said that the manufacturer changed their policy. I went back on line and the manufacturer has not changed any policies. I talked to manager and dismissed by concern.

  

  Business Response

  Date: 12/12/2022

  The customer went over the mileage parameter ********************** set forth for free maintenance.  They will not make exceptions for this and the customer was explained all of this and we covered the proper maintenance schedule so there would be no issues in the future.

• Initial Complaint

  Date:12/06/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My vehicle has had a air bag light on in the vehicle and I want to get this serviced. In reviewing some internet searches I discovered that my vehicle has had some issues with airbag alarms that *** be associated with an extended warranty. I originally contacted the dealership and made an appointment to have my vehicle looked at. It appears that this dealership is currently having issues in their service area as appointments are running out about 6 weeks. My original appointment was on Saturday October 15. When I took the vehicle in for service I was told that they could not service my vehicle on Saturdays as they cannot diagnose vehicles on the weekend. At that time I rescheduled for another service on November 10th. They reviewed the vehicle and came up with a laundry list of items that needed to be replaced along with an estimate for each service. In looking over the list there was nothing that addressed the airbag light on the vehicle. When I asked about this list of items not addressing the issue that the vehicle was brought in about I was told that this was all that was shown to be wrong with the vehicle and that there are no extended warranties currently for my vehicle. I was told that I could perform all the repair items on the list and then pay another $170 per have the vehicle scanned again.I performed all the main repairs on the list and as expected all the errors still existed with the vehicle. I purchased my own scanner only to find all the existing stored alarms in the computer. The airbag alarm is a separate system and is not affected by the check engine alarms. The $170 that I paid to have the airbag light was never performed. Not only that but, the alarm that the system has showed shows the primary errors caused for this alarm was the clock spring on the steering wheel. A simple check on the internet brought me to the Hyundai website where I entered my VIN number to see it is covered under warranty. This was forwarded with no response.

  

  Business Response

  Date: 12/28/2022

  His vehicle is being dropped off and repaired under warranty

• Initial Complaint

  Date:11/03/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 9/10/2022, I brought my car to be serviced at World Hyundai for a 60,000-mile tune-up. When my car was returned to me my back passenger side tire was flat and was missing a lug nut to lock the wheel to the car. When I addressed the service desk about the issue they informed me that I could come back another day when the service team was there because they left for the day. On 9/24/2022, I returned to have the part replaced but was informed by ***************, Corporate Director that there would be no reason that the service team would need to touch the lug nuts and that they would not replace it. When asked for a full report on my car and the repairs needed, ************** printed out a report that showed my car was in excellent condition, no repair needed. On 10/13/2022, I spoke to a manager (Art), who explained that they will replace the part due to the understanding that the service department took the lug nut off for a tire rotation and must have lost the part. On 10/15/2022, I went to get the part replaced and informed them that I did not want any other services done. When I picked up my car, I noticed that Glovebox had been opened and items were on the floor. When I addressed the service desk about the issue they did not have an answer for why Glovebox was opened. On 10/20/22 I received an email stating that there were replacements needed on my car, Air Cabin Filter and Engine Air Filter, both these items were supposed to be replaced during my service on 9/10/2022. Since making the service department aware of their discrepancies in service, I have not heard back from World Hyundai for a resolution. Instead, I received a Carfax for my car's resale price. I no longer feel safe driving my car knowing the services I paid for were not completed. I would either like a refund with tax included for the services not rendered or for them to complete services with fair compensation for discrepancies in their services.

  

  Business Response

  Date: 11/14/2022

  We have been trying to reach the customer for two weeks to discuss.

  

  Business Response

  Date: 12/12/2022

  Our Serv Manager has been unsuccessful at reaching this person to discuss.

  Customer Answer

  Date: 12/20/2022

   
  Complaint: 18355184
  
  I am rejecting this response because:

   

  I received a report that confirmed that I was charged for services that were not provided.  I would like a full refund including labor and Tax. And an apology from staff for making me come out to their location multiple times and not providing me with accurate report of my car.  This process should not have to happen for me to get good customer service for services I paid for.  I have attached report from 3rd party to confirm my complaint.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 12/28/2022

  We have no idea what this is supposed to mean nor do we recognize another shop's report or diagnosis.  This response is almost 2 months? 

  Customer Answer

  Date: 01/05/2023

   
  Complaint: 18355184
  
  I am rejecting this response because:  I am still having issues with the Air filters that were not replaced.  As mentioned in the last response, I would like a refund of the Air filter cost including the amount for labor plus taxes, and a written apology from the company for not providing services that they charged me for plus the times I had to come up there and be chastised by managers and staff as if I were lying about the services not being provided.  I have spoke to the service manager on 12/15/2022 and he stated he would get back to me about resolving this case and providing a refund for the services not provided but were paid for.  since that conversation I have not received feedback and it is very disheartening that they would treat a customer in this fashion to not follow up when promised.  
  
  Sincerely,
  
  *****************************

  

  Business Response

  Date: 01/10/2023

  A ***** refund was mailed to her

• Initial Complaint

  Date:09/01/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 8, 2022, I took my vehicle in for service because my engine light was on. I was informed that the reason why the engine light was on because I needed a new battery. I paid $367.80 for installation of a new battery. The next day the engine light came back on and I notified the supervisor, Art. I informed him what had happened and he scheduled another appointment for me on 8/27/22. I took my vehicle in and this time i was informed that I needed spark plugs which cost me $301.19. Thus far, my engine light has not came back on in my vehicle. I feel I was overcharged for a battery that I didn't need. I had also informed the technician that I had previously had bought a new battery from them. I don't feel that i should have paid for a battery that was not needed at the present time.

  

  Business Response

  Date: 09/01/2022

  This vehicle came in on 8/8/22 with the check engine light on. After performing a computer scan the code the only that was stored was B1102 (battery low voltage).
  We replaced the battery. When the vehicle came back the only code that was stored was P0300 random misfire. Performed further diagnosis on the vehicle found misfire on cylinder #3. Had fouled out spark plug on this cylinder.  So we did not sell her a battery that she did not need. Thank you.

  Customer Answer

  Date: 09/04/2022

   
  Complaint: 17799963
  
  I am rejecting this response because: I had previously bought a battery from the dealership that cost me over $200.00. I am requesting that the dealership send you a copy of that bill. I was informed by the technician I needed a new battery for the engine  light to go out. The new battery did not resolved the current issue. This explains why I had to bring my vehicle back on 8/27/22 because the engine light was still on. The dealership overcharge me and I should've never been informed that the battery was the reason the engine light was on. 

   

  
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/12/2022

  There is no other battery purchase related to this. Here is what we have in our files for a history. All indications on the recent test indicated a battery was needed at the time. :

   

  00K1ZOTHER OTHR DIAGNOSIS                                               
  CUSTOMER STATES CAR WONT START, LOW BATTERY CAME O                      
  N. CUSTOMER TRIED JUMP STARTING AND STILL NO START                      
  Pay Method
  MR Customer Pay   
  Est:
  1.00
  125.00
         TECHNICIAN FOUND MULTIPLE DTC CODES                              
  Tech:
  294
    8/14/17                        
  1.00
  Actual
  125.00
  Correction: VEHICLE NEEDS ENGINE REPLACEMENT, CUSTOMER DECLINE          
              D REPAIR AT THIS TIME.                                      
  Please Note: NO SYCHRONY QUAILIFICATION;NEEDS ENGINE                    
  Previous                  Next
  
  The last visit I have on file is from 8/14/2017 as seen below. This repair order is for a Volkswagon  14 VOLKSWAGEN JETTA SEDAN   VIN *****************
  

  Customer Answer

  Date: 09/21/2022

   
  Complaint: 17799963
  
  I am rejecting this response because:
  

  Hi BBB,

  I am not sure how my case is closed. I recieved the email on 9/12/22. Today, 9/19/22 I was trying to respond back and my case is now closed without any resolution. I have paid a total of $668.99 for a new battery & new spark plugs and my engine light is back on. I am asking that World Hyundai fixed the reason that I initially brought my car in for. I am paying extra money for repairs that isnt needed. Please reopen my case so I can get my car repaired correctly. Thank you in advance for your consideration. 

  
  

  ************************;

  
  

  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/23/2022

  In no way is anyone paying for repairs they do not need.  Our Serv Manager will be contacting her today.

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 17799963
  
  I am rejecting this response because:

  I haven't heard from any service manager. I am paying for services that I don't need. If that's the case, can you please tell me why me engine light is still on after paying for a brand new battery and spark plugs? Why has this became a major dispute I am asking that Hyundai fix my car without paying for car parts that I don't need. Thanks
  
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 09/26/2022

  We have not charged her parts she does not need.  The battery and spark plugs are not causing the engine light to be on.  Our serv manager is calling now.

  Customer Answer

  Date: 10/11/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/11/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 2008 Hyundai Veracruz was brought into the WORLD HYUNDAI DEALERSHIP in Matteson ** on May 9, 2022 for a recall repair. Around 2pm on May 9, ******************************************************************************* ****** for my vehicle to be repaired. I went to the dealership only to find out the service technician had badly damaged my vehicle when he removed the Head-covering and bolts to repair the recall parts area. A different technician was trying to say someone else had did some repairs under my hood and that I brought my vehicle in like that. The only mechanics that has been in this area of my vehicle are the Hyundai mechanics. ON the same day I was told later on that it will cause ***** the engine has to be replaced! I was not having any problems with my vehicle until I left it in the hands and care of the service technicians here at the World Hyundai in Matteson IL. As of today August 11, 2022 I still do not have my vehicle. This dealership has had my vehicle for over 3 months and did not offer me a loaner car and would not pay for me a rental car. I've had to pay over 500 dollars in gas for people to pick me up for work and also take me home. After contacting the **************** World Hyundai had to install a new engine. On Thursday Aug. 4, 2022 I received a voice message there were problems with finding some of the parts for my vehicle regarding the engine and they were having an issue putting the parts on the vehicle. I was told several occasions by the corporate case manager that all repairs would be covered under warranty and there would be no cost on my end. The dealership told me to pick up my vehicle it was already and the repairs were completed. I picked my vehicle up on Aug. 10, 2022, i was informed repairs were completed only to get 3 blocks from the dealership and the vehicle was shaking so bad and right away the ck engine light came on. I immediately drove the car back to the dealership. Imagine if I had gotten on the EXPRESSWAY!!

  

  Business Response

  Date: 08/15/2022

  After replacing the engine a small pinhole in a vacuum hose was discovered.  This repair is already scheduled.

  Customer Answer

  Date: 08/19/2022

   
  Complaint: 17706136
  
  I am rejecting this response because: I informed the dealership that my air conditioner was working fine when i brought my vehicle in on May 9, 2022. My air conditioner is not working and the mechanic stated that the car was brought in without any freon in it. The dealership who damaged my vehicle badly that's why they had to replaced the engine stated they was not going to fix the problem they caused regarding the air conditioner. On May 9, 2022 when my vehicle was brought in it was extremely hot on that day and my air conditioner was working on my way to drop off my car. My vehicle is still shaking when i stop at a light or stop sign. My vehicle will never drive the same and they should be held accountable for this. please help in any way you can!  I take pride in keeping the maintenance up on my vehicle.  The entire time I was there i was being laughed at because of my complaint. The service provided was very disrespectful! 
  
  Sincerely,
  
  *************************