Reviews

This profile includes reviews for Consolidated Communications's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Consolidated Communications has 75 locations, listed below.

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  Consolidated Communications

  Mattoon, IL 61938-3915

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  Consolidated Communications

  216 N Webster St Taylorville, IL 62568-1955

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  FairPoint Communications, Inc.

  521 E Morehead St Ste 250 Charlotte, NC 28202-2695

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  Consolidated Communications Directory Services

  350 S Loop 336 W Conroe, TX 77304-3308

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  Consolidated Communications

  3910 Caughy Rd, Ste 130 Erie, PA 16506

Review Details

• Review fromChris D

  Date: 10/26/2024

  1 star
  Consolidated Communications is the worst! My neighbor had to wait two weeks (!) to get service for having no internet. Im now going into my second week of waiting after having frequent intermittent **************** issues. I call daily, they escalate and nothing happens. But they are happy to take my monthly payments!

• Review fromBrandt V

  Date: 10/23/2024

  1 star
  I have no complaint about the quality of internet but when it comes to customer service and taking responsibility for issues THEY ARE LESS THAN A 1 STAR. Woke up one morning and the Internet was not working so I called in to see what the issue was. *** could not figure it out said it looked like it went off at 1am. So they scheduled a Tech to come out. The tech checked everything and said he found no issue so he called into the service department. They find out for some odd reason that Fidium had turned off our account. No explanation why. So they turned it backon and it was fine. The issue is that my wife and I both work from home so we had no Internet all day and could not work. This cost us hundreds of dollars for a lost day. I requested one free month as reimbursement (total of $80). The account person ***** said no way and she would offer me $10 credit?? What a joke the issue was solely Fidium's fault and cost us money but you offer $10. Absolute slap in the face! Would not recommend them to anyone!

• Review fromValerie T

  Date: 10/22/2024

  1 star
  One of the worst companies ever. Lost internet for my business and was given a repair date 2 1/2 weeks out. We need internet for cash registers, credit cards, and many other store operations. Called several times a day for several days and they would not update the ticket with a better date. Just kept "escalating" the repair ticket.After several days I received a random text they have assigned a new service call date. On that day no one called or showed up but received text messages that someone had arrived and then the issue was repaired. Called them and they claimed someone left a calling card at door (nope, nothing) and called phone number and left voice mail. Nope, never rang and checked voice mail, nothing.All the ladies I spoke to were super nice but could only send emails to dispatch and managers. NO ONE EVER returned my calls! One guy is fairly rude. Gets nasty if you tell him their service doesn't work or that you are upset with their service. I will NEVER do business with them again. That includes Fidium they tried to sell me, but then realized it's not available.

• Review fromNicolis I

  Date: 10/18/2024

  1 star
  **************** wait times are criminal. They randomly charged me ******************************************* about the charge, they said it was their mistake from 6 months ago and now they need to charge me for the mistake they made on my bill. This place is literally robbing people. Avoid at all costs.

• Review fromHeather S

  Date: 10/15/2024

  1 star
  I have used the internet provider for the last few years. They are horrible all around. Advertising 20mbps but I ALWAYS have 6-8mbps for years. They cut my service off without notice, and attempted to charge me a reconnect fee of $99. As noted on my last bill it states $12.25 reconnect fee if made within 10 days. I called and paid my full balance, in order to restore my service. However I told them don't you dare when I was made aware my monthly bill would sky rocket to $105 a month for CRAPPY SERVICE. I think not. I've had to change my whole profession TWICE due to the poor quality of service, I live in a very remote area and this was my only option at the time. They are price Gouging the heck out of a below substantial product. Do BETTER CONSOLIDATED COMMUNICATIONS ??

• Review fromNatalie K

  Date: 10/15/2024

  1 star
  0 Stars this company will not fix the problem when it comes to entering in your ZIP code every time I try to pay my bill I cannot get into the site they say oh there are ways around that I try those and it didn't work. The next thing you know they've disconnected me I called back the lady I was trying to pay the bill with was hostile she was literally hostile... I get a $70 late fee for my internet services and they're not willing to understand that I cannot log in to pay my bills it is a big inconvenience

• Review fromKen N

  Date: 10/10/2024

  1 star
  They lied to you every time you talk to them. They told me my service be back on in 24 hrs it took 10 days. Ask to talk to a manager they hang up on you. Paid bill last month I was told it was paid in full. This month they say a have more over due than last month and they want 2 and half times to pay off full balance.every month you get less serviced but they want more money

• Review fromHwa J

  Date: 09/24/2024

  1 star
  I'm so upset..I have tried calling several times only to be put back on hold after someone answers or they hang up. What the heck is going on with this company and the service. They added a service I did not approve and the moment I said that the guy put me back in hold.

• Review fromBree L

  Date: 09/24/2024

  1 star
  Confirmed my new installation appointment three times, and then no one showed up. I had left work early for this appointment, so I was quite annoyed. After waiting an hour to speak to customer service, the agent and her manager were condescending saying "I know you want someone to come tomorrow" and "I see your angry".... no attempt to get a technician out the next day or day after.

• Review fromandrew f

  Date: 09/14/2024

  1 star
  We subscribed to the 2gb package and only get 1gb. The tech guy that came said their equipment cant actually do more than 1gb. This is false advertising and there needs to be a class action.