Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromLeah W
Date: 06/10/2024
1 starLeah W
Date: 06/10/2024
I am very disappointed in the customer service of **********************, previously pivotal home solutions. I called May 20th to cancel all my home services that that I had that were paid for thru my Nipsco bill. I spoke with ***** who assured me that my services were terminated as of May 20th. I received my next month ****** bill to find they had bill me for another month. Upon calling them I spoke with ******** who informed me that my account was pending cancellation because it was in the middle of a billing cycle and I would be responsible for the payment. I referred to my call with her coworker previously and she apologized for the misinformation but said i had to may the bill. Coincidentally, my billing cycle was over today june 10 the day i happen to call about my bill?? She refused to let me speak to a supervisor. I ended the call and called back and spoke with **** who after listening informed me of the exact same thing but put me on hold to speak with a supervisor. after being on hold 8 minutes my call was dropped. I called again and spoke with another girl whose name i did not understand and she told me yet again the same thing. I told her I was willing to pay up to the may 20th termination that was told to me as the end date originally but i wanted a supervisor. She indicated that she would place me on hold to check and after about 5 minutes told me a supervisor was not available but that she would send my info and complaint to a supervisor and when they had time they would call me back. this had not happened yet. I have never used the home protection service that I have been paying for since I started it. I feel like they are responsible since they have given out misinformation.
Oncourse Home Solutions
Date: 06/12/2024
Hi ****. Please reach out to us at ******************************************************** text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours about your coverage with us. Thank you.Review fromSamuel K
Date: 06/06/2024
1 starLong time paying customer through NIPSCO 20+ years AC unit went out May 2022. Tech deemed AC unit too old to repair & suggested replacing working furnace (1979) also when replacing AC used wall AC units in 2023. Tech said no time limit for replacement so long as premiums are paid. No interim service calls necessary. Call company (April 25 2024) for steps to replace & cost replacement. Associate said notify of replacement company (done) and when work complete, call to send invoice. Again, told so long as premiums are paid, no need for reevaluation after 2 years as long as no claims since initial evaluation & continue paying premiums units replaced 05-31-24. Call to process claim. Associate says not a valid claim since its been over 1 year since units deemed old an nonrepairable as stated in a new unsigned contract emailed to wife on 05-03-24 (after inquiry in which a supervisor was to call back in 2-5 days but didnt) & already contractually bound to installer. Awaiting 2nd supervisor call back.Review fromEvelyn B
Date: 06/04/2024
1 starWe did not know we were paying this company for years thrw our gas company. I tried to cancel the contract and they just would not cancel. The customer service is awful. I will bevdoing everything to cancel this serviceReview fromJM B
Date: 05/15/2024
1 starStay far away from this company! They 3rd party contract out of US & have no credited repair companies on board with them. Ive been without service on a refrigerator for over a month now!Review fromLori F
Date: 05/10/2024
1 starLori F
Date: 05/10/2024
I have been paying for a heating and air conditioning plan since 2020. At that time, the heating company deemed my unit. I had no idea that my unit was deemed (can't fix) according to them. I called American Home Solutions to ask for a service call in April 2024 and then they said that would not send anyone out because it was deemed in February 2020. It is now 2024, and I haven't missed a payment in over 6 years. I have been on the phone for hours with many different customer service people who keep saying they will get a second opinion and assured me a callback. I paid $432.00 per year for the last 4 years for a service I could never use. The company never reached out but continued to take my payments of $1728.00. Every time I called, I was told that it was documented for the supervisor to address and call me back. It never happened. I have never missed a payment and was never told that my heating system would never be covered by my plan. So, therefore, I was paying for a service that I could never get. This company needs to do the right thing and reimburse me for the payments that were made. I feel taken advantage of and passed along with this company. I would NEVER recommend this company to anyone.Oncourse Home Solutions
Date: 05/11/2024
Hi ****. Please reach out to us at ******************************************************** text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours about your coverage with us. Thank you.Review fromMichael N
Date: 04/24/2024
1 starMichael N
Date: 04/24/2024
I called for service on Wednesday at 5pm for service on my dryer. I was assigned A&G services. When they still hadnt contacted me at 7:30am on Thursday I called the number Oncourse gave me only to find A&Gs voices full. I then called Oncourse and was told be them to stay by my phone. Mid morning I received a text message from Oncourse A&G would call me on Friday between 6pm and 9pm. They did call me Thursday evening about 6pm and was told they could come till Monday. A follow up text said they would call me Monday between 9am and 8pm to schedule an appointment. I called another vendor and had it repaired on Friday. I paid $345 out of pocket for the repair. I pay a monthly fee to Oncourse of over $100. ****** filed a claim in years till now which they failed to provide. I was told A&G was the only vendor they had to provide my serviceOncourse Home Solutions
Date: 04/25/2024
Hi *******. Please reach out to us at ******************************************************** text us at ************, or visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours about your coverage with us. Thank you.Review fromEli P
Date: 04/18/2024
1 starBad service, inaccurate billing,discriminatory ppractices and price gouging. Try to get my ac unit to be serviced by non black company. The black owned, company can not return to my home. They are trying to get me to use companies that use freon that will ruin my unit.Review fromJeff G
Date: 03/27/2024
1 starI had a claim in 2020 for a break in my sewer line. They tried every which way they could to get out of it. Those types of breaks aren't covered, then the break is in your neighbors yard. Not until I had a plumbing company scope the line did they step up to pay 75% because not everything was covered. When I called Customer dis-service, they put me on hold and never returned. After 5 minutes, I got to take a survey! Guess what my answers were ?? Happened in ********************************************************* for my mother-in-law. This is one of their tactics to basically wear you out. I also find it interesting that all dis-service reps ***** foreign but all of their names are simple: I've talked to *****, ****, ***, and ***. This is a very shady company that I would stay far away from. Their reviews are poor for a reason. You will never get anywhere with these people. My mother-in-laws claim was denied because the plumbing company said there was a break where a previous repair had taken place. We are challenging that because, if the main sewer line was repaired, according to the City, no permit was taken out. I question the plumbers comment. Now, because there was a prior repair (yes, repair) ******* said the issue was pre-existing and they wont pay anything. When I called them to discuss it and compared it to a house with hail damage gets repaired and another hail storm comes two years later, that isnt considered pre-existing so why is yours? Thats when I was asked if they could put me on hold. I said sure and they never returned.Review fromBrian T
Date: 03/18/2024
1 starBrian T
Date: 03/18/2024
First let me state that I was directed to the "Oncourse Home Solutions" website, after going to "yourhomesolutions,com" as directed on my mailing from "Pivotal Home Solutions". So I have ensured that I am putting in a review for the right company. This is a big red flag in my book.I just received a postcard informing me of a $14.49/mo increase in my furnace coverage. When I originally signed up for the coverage it was $20/mo. Now they decide they want the increase with never having had to provide any service. $1680 (according to their rep, (after she made some calculations) payed to date, and unless I agree to pay the increase, they will have gotten a lot of money, for nothing. When I called the number on the post card, the young lady with a foreign accent first responded to my question of "Where are you located?" with "********". When I questioned further as to where she was "physically" located, she refused to tell me, stating privacy issues. I'm now waiting on hold, for a supervisor. I can no longer trust this company. I'm not throwing good money after bad, and would hope no one else will. My next stop will be a complaint to both the state, and ***** gas, who perpetuated this by including an offer in their bill mailing. PS The "Supervisor" ******** came on the line, after waiting 40+ minutes on hold, and tried to equate my complaint, with one for an increase in egg prices at Jewel. "Prices are going up universally" she said. I would expect them to increase prices for new policies, not penalize their customers who've been with them for years. She told me she could transfer me to someone who could discuss my pricing "if I wanted to cancel". Needles to say, I cancelled. SadOncourse Home Solutions
Date: 03/19/2024
Hi *****. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 03/25/2024
UPDATE: Hi *****. It's my understanding that an account specialist tried to reach out to you. Please let us know if you have any questions or concerns. Thank you.Review fromDENNIS C
Date: 03/02/2024
2 starsDENNIS C
Date: 03/02/2024
I have had this service for a while and they are difficult to deal with, make it a convoluted process to cancel service and customer service (a misnomer) is almost non-existent. The companies they used in the past provided good, respectful service. The big problem is getting a date for service. I called last fall for furnace tune up and check and I didn't get a date until after Christmas. This is not acceptable, and I am looking for another vendor.Oncourse Home Solutions
Date: 03/03/2024
Hi ******. I've shared your review and contact info with our account specialist team. Someone will be reaching out to you shortly. Thanks.Oncourse Home Solutions
Date: 03/07/2024
UPDATE: Hi ******. It's my understanding that an account specialist tried to reach out to you. Please let us know if you have any questions or concerns. Thank you.
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