Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromJamie N
Date: 02/29/2024
1 starJamie N
Date: 02/29/2024
***** Pivotal Home Solutions **************** ********** Park District PLACE DETAILS Photo of *********************** *********************** ??????a day ago I have used this company for over 2 decades and the last few years this service has gone down hill. I have had on more than one occasion (this last time being the final straw) emergency service requested and scheduled and I end up with no shows. I have been told "Oh that appointment was cancelled." Really? Without telling me? In addition, I bought a $10,000 boiler from them. This was the second winter. Our first season had 5 service calls with multiple days without heat. This year, we have had 8 service calls, again, with days with the gas company shutting down the service and we being without heat. I have renters in this building.This last no show, I was instructed to get a service repair on my own and that this company would reimburse me.My claim has gone unanswered.My guess? The owner sold this company and now it is being run by idiots who don't care about their customers. What a shame.Do yourself a favor and pay a home warranty service where you get GOOD service.UPDATE: I received a call rom a representative that had no apology and was defending the rules that same day emergency services, despite what I have been told and had in the past, does not exist in the contract. In other words no customer care AGAIN. There was no "what can we do to help you?". His comments were so aggravating I hung up on the man as he got me so upset (bordering on anger) so I "walked away with a click".Like I said...find a company that cares about their customers.
Oncourse Home Solutions
Date: 03/01/2024
Hi *****. It's my understanding that an account specialist was able to reach out to you. Please let us know if you have any questions or concerns. Thank you.Review fromEileen A
Date: 02/05/2024
1 starEileen A
Date: 02/05/2024
Sold house keep billing me for a service that the account was closed at the end of December 2023Oncourse Home Solutions
Date: 02/06/2024
Hi ******. Please reach out to us at ******************************************************** text us at ************, or visit ** online at ********************** and click the "Live Chat" tab to speak with a customer service representative during standard business hours about any questions or concerns you may have about your billing with us. Thank you.Review fromDENNIS F
Date: 02/03/2024
5 starsDENNIS F
Date: 02/03/2024
Our furnace went out in December. On Course wasn't able to make a visit until the next day, so I called a local company, who showed up in a few hours, showed me the "problem" and ordered a replacement part. On Course showed up the same day and correctly diagnosed the real problem: the burner was rusted through and I needed a new furnace. They installed it in a few hours. Men were pleasant and left the work area cleaner than when they started. Nothing but high praise for On Course.Oncourse Home Solutions
Date: 02/04/2024
Thanks for the feedback, ******! We're so glad our team was able to get to the root cause of your furnace problem and get it taken care of. Stay warm!Review fromJoseph K
Date: 02/02/2024
5 starsJoseph K
Date: 02/02/2024
******* that responded to my issue, was excellent, knowledgeable and thorough.Oncourse Home Solutions
Date: 02/03/2024
Thanks for the feedback, ******!Review fromMary U
Date: 02/02/2024
5 starsMary U
Date: 02/02/2024
I can say enough good things about this company and ********** In particular. He has been to my home before and has ALWAYS done a great job. This time he was in and out within 15 minutes. Something I thought would be a big job turned into a quick and easy job. I couldnt be happier. Everytime I take a shower I smile. Thank you so much.Oncourse Home Solutions
Date: 02/03/2024
Thanks for the feedback, ****! And thank you for being a loyal customer!Review fromJim S
Date: 01/06/2024
5 starsJim S
Date: 01/06/2024
my stove was fixed on the day of job. My Magic Chef brand stove is 28 years old and they had the replacement part in the van for the oven to warm againOncourse Home Solutions
Date: 01/09/2024
Thanks for the review, ***! We're so happy to hear that we were able to get your stove working again!Review fromAudrey L
Date: 12/31/2023
1 starAudrey L
Date: 12/31/2023
Horrible service. They promised repeatedly to assist with a furnace emergency. No callbacks, no answered emails. My husband called, and they hung up twice. I called again, and the man answered from **********. Completely unhelpful. Scam and shell company.Oncourse Home Solutions
Date: 01/02/2024
Hi ******. For assistance, please visit us at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromElizabeth P
Date: 12/31/2023
1 starI would give no stars. Water heater replacement done. Sorry we won't pay because it couldn't be fixed. Your plan is grandfathered and we don't sell it any more. Policy was PREMIUM but might as well be BASIC. No problem accepting monthly $$$ for years. Two letters saying UPDATED - WATER HEATER PREMIUM. Can't/refuse to tell me UPDATED TO WHAT???? Working with ************* Attorney General Consumer Protection. WARNING ??Review fromLaima O
Date: 12/23/2023
1 starLaima O
Date: 12/23/2023
The worst customer service. They are very nice and promise all will be fixed but then nothing gets done. Cant deal with one person and each person I speak to tells me something different. Its been 5 days with multiple phone calls each day and still no resolution in sight. Do not deal with these people.Oncourse Home Solutions
Date: 12/26/2023
Hi *****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab during standard business hours to speak with a customer service representative. Thank you.Review fromPatricia T
Date: 12/20/2023
1 starPatricia T
Date: 12/20/2023
I have been charged for this service that I have never signed up for since 2015. I never even buy an extended warranty for any appliances I purchase I would not buy this. Shame on me for not checking my bill. ********* has told me they have nothing to do with signing people up and they told me to call the company. Let me begin by saying This month as I opened my ********* bill I actually looked over the bill for the first time in years. I noticed there were additional products and services added onto my bill. I called ********* and they said to have this removed I would have to call that company . They said they could not discontinue the service. I called Pivitol Home Solutions and found out that I have been a long time customer. I was a bit annoyed and frustrated over this because I never signed up for this. I would like a full refund for all the time I have been paying on this bill not knowing that it was there. I would also like to see a signed document that I requested this service which I know I did not. All I want is to be compensated for all the money I have paid out on this monthly service. Im still waiting to see if ******************** canceled its service that I never agreed to. My purpose of this review is to warn others to check their utility bills for additional services. I am sure this has happened to many others. I honestly dont know how this happened but Im assuming its because they used to go by the name of ********** services which makes you feel like its part of the company. Dont be fooled. It is not part of ********* company.Oncourse Home Solutions
Date: 12/22/2023
Hi ********. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.
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