Reviews
This profile includes reviews for Oncourse Home Solutions's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 200 Customer Reviews
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Review fromJane D
Date: 10/21/2023
1 starI am 94 years old and have been unable to live in my home since 10/15/2023 due to sewage problems with my bathroom tub, toilet, and kitchen sink. Since this time, Pivotal Home Solutions has been called every day to request a technician to fix my plumbing problems. Pivotal has given me a three different claim numbers: one for the bathroom, one for the kitchen sink and one for the outside sewage! I have faithfully paid monthly payments for years without using Pivotal Home Solutions and now that I need services, they refuse to honor their contract obligations as advertised. Instead, they want me to find a plumber when in fact Pivotal is supposed to hire a plumber. I am 94 years old and unable to live in my home to care for my basic human needs like using the toilet, taking a shower, and washing dishes. Every day when customer services is called, they continue to give me the same run-around promising that a representative will call by 5pm, but as of this date no response has been received. This morning (10/21/2023), Pivotal was called to request to speak with a Supervisor/Manager. Again, a promise that a representative would call but no one has called as of 3:57pm. It is very disappointing that Pivotal is not sensitive to a customer who has been a paying customer for years, not to mention a *********** veteran widower. I am on a fixed income which is why I through it would be cost effective to secure a Pivotal Home Solutions Contract which I have been making monthly payments for several years.Review fromCa N
Date: 10/19/2023
1 starCa N
Date: 10/19/2023
**************** had service with Pivotal they say they cover plumbing; gas etc they don't they only cover the lines to the home! they won't replace a water heater or sink basin. Their customer service is worse than any business in the *** and that is not saying much. I had to open multiple tickets to only find after two years they won't do crap! and the sink basin is not covered. If you are offered this service through your gas company do not buy it - research. As a senior citizen I feel this company are predators. NOT SENIOR FRIENDLY!!Pivotal don't bother to tell me to call your customer service line -I was placed on hold to many times that it is apparent your company just wants to scam people for their money.
Oncourse Home Solutions
Date: 10/20/2023
Hi *********. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 10/23/2023
UPDATE: Hi. It's my understanding that a customer service representative was able to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDan Y
Date: 10/17/2023
1 starDan Y
Date: 10/17/2023
They are not honest and they trick people into othe services. Making things up so they could sell a water heater along with Furnaces and a/cOncourse Home Solutions
Date: 10/19/2023
Hi ***. For assistance with any questions or concerns you may have, please give us a call or visit ** online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromCheryllynn W
Date: 09/23/2023
1 starCheryllynn W
Date: 09/23/2023
They are NOT helpful to older people!! My parents lived in their home in ***************** **. Father handled all the bills and was in the early stage of dementia when he signed up for this program. Things had gotten bad and my parents were scammed by two other companies. I decided to move them out of their home and into my home in *********. It took 3 months for the US ************** to forward their mail. We received a notice that the account was suspended with a past due balance of $31.48 for Pivotal Home Solutions. I called, to pay their "past due bill" and found out what this "insurance/service" provided and that my Father enrolled in May 2019. Knowing that my parents had major plumbing work done in 2022, I researched their bank accounts for canceled checks and contacted the plumbers to have the paid bills sent to me (approx. $5,000). I then contacted Pivotal Home Solutions again. I was given multiple reasons why they could not reimburse my parents for work they had done. I feel they solicited my elderly parents who did not have the cognitive ability to agree to this program little less understand what they needed to do to use the benefit of the program. Plus, after the fact when I had bills that should have been covered, they are not going to be reimbursed because my parents didn't call Pivotal Home Solutions first. This company is NOT SENIOR FRIENDLY!!Oncourse Home Solutions
Date: 09/24/2023
Hi **********. For assistance, please give us a call or visit ** online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative during standard business hours. Thank you.Review fromArnetta B
Date: 09/07/2023
5 starsArnetta B
Date: 09/07/2023
I have had both the ** and Furnace replaced. This was over the holiday weekend. Technicians shifted their schedule to make sure we had cool air before the holiday which would have pushed us to Tuesday and it was just over 88 degrees! Very courteous and worked fast but efficient. Thank you!Oncourse Home Solutions
Date: 09/08/2023
Thanks for the feedback, *******!Oncourse Home Solutions
Date: 09/08/2023
Thanks for the feedback, *******!Review fromChristine S
Date: 09/05/2023
1 starChristine S
Date: 09/05/2023
At first, it was pretty good and I felt like it was worth the money. I'm not sure if this warranty service went downhill when it became Pivotal or if they haven't recovered from Covid, but they are TERRIBLE to work with! Now, if I call in to request service, I wait on the line forever while the completely untrained "customer service rep" (notice that I put it in quotes because customer service is not what you'll get when you call in) to get someone to help me schedule a repair; and if I'm really lucky, they even have a professional available to do the warranty work that I have been paying for for years. Truth be told though, they often don't have any service professionals available in your area so you're told to go hire someone yourself and pay out of pocket then call in again (wait on hold forever) and then they will send you a form to fill out which you then send in and again, if ********* is on your side, you will get a reimbursement of the money you paid out of pocket since the warranty that you paid for doesn't do you any good. It's not all bad though, I was able to get a plumber to come under the warranty. Unfortunately, he was lazy and spent the time telling me that I didn't need my drains cleared (which is why I called) and about the "hot girl" working at ********** (that took about 10 minutes of the 20 minute visit to my house). Oh, and he mentioned that my stairs were in rough shape and in need of refinishing.....how professional (please note the sarcasm). He was so inappropriate that I felt like I needed a shower after he left; too bad my drain was still clogged. I've given up trying to get the electrician out here that I have called on 4 times under my warranty and will be canceling my warranty (each time I'm told that a manager will call back within 4 hours, I've never received a call back on any of my 4 calls in). Buyer beware, you'd be better off putting your money in a savings account and paying for your own repairs than using this company.Oncourse Home Solutions
Date: 09/06/2023
Hi *********. I've shared your review and contact information with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 09/11/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromcynthia h
Date: 08/31/2023
1 starcynthia h
Date: 08/31/2023
The call taker did not process my payment correctly. She call taker stated that my payment did not process and that I should call my bank. When I called my bank, they said that there was nothing that they could see which would inhibit the approval for the payment. I called back and the call taker stated that they saw the payment and that it would take ***** hours to clear. It was a **** Debit card payment. Those payments process in seconds. I asked for a Supervisor. The call taker refused to give me a Supervisor. They said that they would have a Supervisor call me back. no one ever called me back. This happened to me twice within a 2 month period. In the meantime, I am unable to have a claim/rebate processed because the call takers are not entering my information correctly. This is terrible terrible customer service. They don't even deserve one star.Oncourse Home Solutions
Date: 09/01/2023
Hi *******. Your review and contact information have been shared with our account specialist team. Someone will be reaching out to you shortly for assistance. Thank you.Oncourse Home Solutions
Date: 09/06/2023
UPDATE: Hi. It's my understanding that a customer service representative attempted to reach out to you. Please let me know if you have any questions or concerns. Thank you.Review fromDale H
Date: 08/30/2023
1 starDale H
Date: 08/30/2023
I had a question about my bill and possibly get another service. I called the number provided on the bill. They said I had a 30 min wait my number has been recorded and they will call back. They did not. So I call again 3 hrs later. Still nothing. I made 10 calls in 6 days. You cannot get ahold of anyone. This is bad customer service.Oncourse Home Solutions
Date: 09/01/2023
Hi ****. For assistance, please visit us online at ********************************************** and click the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromSyed H
Date: 08/28/2023
1 starSyed H
Date: 08/28/2023
I am trying to contact for one week and never get to talk to any person. I am very dis appointed. My AC was not working and tried to get service and could not get hold of any one in customer service. Finally I had to call different technician and got it fixed. I need to cancel my service contractOncourse Home Solutions
Date: 08/29/2023
Hi ****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Oncourse Home Solutions
Date: 08/29/2023
Hi ****. For assistance, please visit us online at ********************************************** and click on the "Click to Chat" tab to speak with a customer service representative. Thank you.Review fromwilliam c
Date: 08/25/2023
1 starwilliam c
Date: 08/25/2023
Been with them for years and they don't return calls supervisor was to call and explain warranty contact with me and never got a response from him I have been leaving contact number and never received any calls this goes back to July 5 @ just went down hill waited for them to find tech took week half and then when he came out part was never tested and no longer available so they deemed my refrigerator asked for second opinion waited another 2weeks order part and then it was not fixed can not get ahold of supervisor and will not call me back I want to cancel service want someone to call me and settle this dispute.Oncourse Home Solutions
Date: 08/29/2023
Hi *******. For assistance, please visit us online at ********************************************** and click on "Click to Chat" to speak with a customer service representative during standard business hours. Thank you.
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