Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chervon

  1203 E Warrenville Rd Naperville, IL 60563-1461

• 

  EGO Customer Service

  120 Ionia Ave SW Grand Rapids, MI 49503-4195

• 

  Chervon

  407 S 3rd St Ste 220 Geneva, IL 60134-2857

• 

  Chevron

  101 Sand Bar Ferry Rd Augusta, GA 30901

• 

  Skil Power Tools

  6955 Creditview Rd Mississauga, ON L5N 1R1

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/04/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ego Snowblower on December 26, 2022 and paid $1,058.94. On January 14, 2024 I opened a warranty case on the unit (it has a 5 year warranty) as the unit had failed and was completely non-functional. Between January 14 and January 31, I was requested to produce a purchase receipt (despite the fact the unit was already registered with Ego) as well as a video verifying the unit was indeed inoperable. As this is my only tool to keep my dive and sidewalks clear, and I live in an area that receives a lot of snow, I was hoping to get the unit repaired or replaced quickly. Out of frustration from lack of any resolution on Ego's part, I took the unit back to where I purchased it (they admitted they did not really service Ego equipment, but were trying to help). I received the unit back and as soon as I used it, it failed again - just like it had before. I received an email from Ego indicating they were going to send me a replacement unit, but after a week I reached out to Ego customer service and was informed the replacement unit was cancelled because my original unit was repaired (which it was not). *** suggested I was to take the unit back for ANOTHER repair rather than honoring their original offer of replacing the unit. I have no faith the unit is 'fixable' and would like to have it replaced, as Ego had offered.

• Initial Complaint

  Date:01/29/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Electric EGO Lawnmover from ****** on 5/8/2023. On 8/22/2023 this lawnmower was dropped off at ****** for repair (by direction of EGO customer Service). I was charged money to get the lawnmower back, and found that the repairs did not fix the issue it was brought in for. I have made many calls to EGO customer service and they say that it is being reviewed and they will call me back. They never called back, so I made one more attempt to get my lawnmower repaired, at that time I was told the case was closed because the repair facility determined that the issue was a none warranty issue. Now I am being directed to take the lawnmower back to the same repair facility again.

• Initial Complaint

  Date:01/18/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I own an ego lawn mower, 2 snow blowers, string trimmer, multi power head and 2 leaf blowers with 7-8 batteries. I called last week to troubleshoot 3 batteries that were having issues for weeks. Calling customer service is a nightmare. You wait on hold for hours just to be told they will give you a call back. I finally got a call back 4 days later and was told 2 of my batteries are out of warranty for 5 days and the other one I need to be home and able to charge to troubleshoot. When I got around to calling again to troubleshoot 2 days later the representative told me all 3 were defective but they could only replace 1 under warranty because the other 2 the warranty expired on 1/10/2024. I told them I have been trying to contact for weeks but cant sit on the phone for hours waiting for someone to answer. They said they would escalate to supervisor to have them call me within ***** hours. It now is 48 hours so I called back today and waited for 2 hours plus over an hour on the phone with a representative to tell me they have been dealing with system updates and all the supervisors are very busy and they will call me when they can. Very unacceptable customer support. All I would like it to warranty my 2 batteries that were under warranty when I tried to call last week and now they arent.

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a mower covered under warranty with EGO. Model #LM2100SP. Serial #*************. I have been attempting to call their customer service number for 2 days for 3 hours at a time without anyone ever picking up the phone. I have pressed 1 for a call back that never comes. I have left a message by pressing 0 for a return call that never comes. Today I called the **************** line for the Z6 mower only to have "****" say he could help me and all he did was dump me back into the call portal for the main **************** line that had me on hold for 3 hours yesterday and another 3 hours today for support I never received. In the mean time I have a mower that has broken twice in 6 months, was properly repaired under warranty last fall (9/5/2023); now has a new issue with the self ********* mechanism - will not engage. Prior service claim # ********.

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 1/24/22, I bought a 21" Dual Port Snow Blower w/ 7.5Ah Kit from ACME Tools. The receipt is attached. This purchase included the snow blower with two (2) 7.5 ah batteries, model #BA4200T, serial ****************** Friday 1/12/24, I discovered that one of the batteries would not charge. When I put the two batteries on the charger, one charged as expected but the other showed 4 (of 5) bars solid green, with the last bar flashing green for a couple of seconds, and then the lights shutting off on the battery with the charger showing a solid green light indicating full charge. When I then press the button on top of the battery, the lights flash red, indicating the battery needs to be charged. When I put the battery into the snow blower, the tool won't run and the battery flashes red, again indicating it needs a charge. I researched online, and other people had the same problem, with the solution being getting a replacement through warranty, for which I'm eligible.I called EGO customer service on Friday, 1/12/24 and heard the automated message that they were closed for maintenance. I called back on Monday, 1/15/24 and received a call back from "*****". After troubleshooting, she indicated that my problem was "impossible" because the charger showed the battery as charged. I told her there were ******* videos showing the same exact issue if it would be helpful for her to see.She then asked me to hold and came back a few minutes later indicating her supervisor said they would be replacing the battery. She said they do not operate based on "******* reviews". I replied I was referring to video evidence since she said the problem was "impossible". She then replied that my battery seems to be working, and they would not be replacing it. She would not connect me to her supervisor and said I'd receive a call back.I would like a replacement battery. I hope others don't encounter this rep who is not only not helpful nor knowledgeable but also vindictive and unprofessional.

• Initial Complaint

  Date:01/10/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I filed a warranty claim with EGO/Chervon in either Sept or Oct of 23 regarding a defective battery. The company agreed the battery was defective and agreed to replace it. Case #******** was opened for a warranty repair/replacement. Several weeks went by and no battery was delivered and mysteriously my case was being shown as closed. I called back to inquire and they opened a new "expedited" case #******** and several months later, they closed it again without sending a replacement battery. I'm now having difficulties contacting anyone from customer service and I still have not received my replacement battery.

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased one their products from Lowes back in April of this past year, a sawzall with a 5amp batterry. I registered product as was instructed and received conformation of the registration. about 3 months after my purchase the battery went bad so I went back to Lowes and they instructed me to make contact with Flex tools. I got my owners manual and got the number and began to call. I called about a dozen times and left a return number each time. The message said they would get back to me within 24 hours, never did. I went to web site and email my complaint about the battery and they never responded. Over the past 4+ months I have called and emailed close to two dozen times with no response. Since I have had to spend another $250 on purchasing another tool to do the job,, of a different brand. And have wasted a lot of time trying to make contact with this company that states I have a 3 year warranty. This is a poor business practice and misrepresentation of the warranty and the quality of their product. And are displaying a lack of concern of warranty practices. Serial number of said product, *************

• Initial Complaint

  Date:12/08/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had purchased an EGO POWER 56 volt Cordless Lawn Mower from Lowes approx. 2 years ago I go this past weekend to cut my grass to my dismay the battery is completely dead. I follow up and call customer service to advised of the issue and all they can tell me regarding CASE# ******** is to purchase another battery that it is not covered because supposedly I purchased from Lowes a Refurbished Lawn Mower. These batteries are expensive yet alone the lawn mower that I spent cash on and Lowes is not going to do anything about it due to it being 2 years old. I have the edger, lawn mower, hedge trimmer, blower so I have spent quite a dime on your products and you won't stand behind your product is ridiculous. I have family coming over from xmas from *** and I need to cut my grass and then some and to be told point blank just buy another battery is insulting.

• Initial Complaint

  Date:12/01/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Product:EGO Power + 15" POWERLOAD String Trimmer Telescopic Aluminum shaft ST1511T purchased 06/09/23 for $219.00. EGO has a 5 year tool warranty Complain:The POWERLOAD trimmer head stopped working after 5 months residential use. Seeking head replacement under the warranty, I called EGO tech support 11/29 spoke to an agent who was unable to resolve stating trimmer head is no longer covered after 90 days. I requested my complaint escalated for resolution. On 12/01/2023 I received a call from EGO (******) spoke with a supervisor stated her name as ******* who was following up on my complaint case: ********, 11/28/2023. The supervisor basically said the same thing about the Trimmer head as an "accessory" and is no longer covered after 90 days.Resolution desired - Head Trimmer replacement:I am insisting on holding EGO replacing the head trimmer as a TOOL on itself as the weed trimmer only consist of two (2) basic components/or parts: The Handle/Shaft that has the "On - Off" switch, and the Trimmer head itself. Supervisor agreed that the weed trimmer as a whole is a TOOL however states head is not covered after 90 days since it is an accessory that is subjected to a lot of physical wear an tear due to bumping and lots of moving parts. My contention is that the Handle/ Shaft also has moving parts due to the On-Off switch as well as the extendable feature and battery housing making the handle/shaft fall in the same "accessory" category. This then makes us question the "5 year TOOL warranty", so what is covered?POINT:Example, compare EGO Weed Trimmer to a Hammer that also has 2 basic part handle and Head. On same deal, do we just replace the handle or the whole thing itself?Warranty:EGO website states 5 Year Tool Warranty on almost all EGO product defending on usage - personal or commercial. I am a huge EGO fan due to the quality of their products and over the years have purchased 2 String Trimmers, Hedge Trimmer and a Power Mower. Please help, Thank You.

• Initial Complaint

  Date:11/29/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 10/27/21 I purchased a POWER+ 650 CFM Blower with 5.0Ah battery and standard charger. The charger malfunctioned -- while charging a battery it started smoking and shut down -- and was replaced free of charge on 11/06/23. I recently used the charger and it seems to work fine, but it turns out the battery was damaged during the malfunction. The * Go website claims the battery, when fully charged, will get a 90-minute run time. ************************************************** have used the blower 3-4 times since the charger was replaced and the battery has never lasted more than 25 minutes on the normal, non-turbo setting. The battery (serial # **************** is still covered by a 3 yr warranty ************************************************** I have called * Go 4-5 times to report this problem and request a replacement battery. *ach time I have been put on hold and went in the queue for a call back. There have been call backs but they have been several hours, or a day later and I have not been by the phone to receive them. *very time this happens, * Go considers the case closed and invites me to call again and join the queue again. There is no way to contact * Go via email or phone message to explain the problem and ask for a battery replacement. It's at the point I feel an outreach through BBB is required.I AM R*QU*STING THAT * GO S*ND M* A PLAC*M*NT BATT*RY