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Business Profile

Machine Tools

Chervon

Headquarters

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see

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Chervon has 6 locations, listed below.

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    Customer Complaints Summary

    • 205 total complaints in the last 3 years.
    • 49 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/15/2024

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My ego power+ mower stopped working and the customer service department is not response. I wait on hold. I ask for a call back. There is never a response. The only option for contacting the company listed on their website is to call.

      Customer Answer

      Date: 04/15/2024


      Better Business Bureau:

      The Business has addressed my concerns outside of addressing the BBB in reference to complaint ID ********. My issue is resolved and my complaint can be closed. 

      Sincerely,

      ***********************

    • Initial Complaint

      Date:04/12/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received a leaf blower as a gift from Christmas, no receipt! Brand new only worked once! Told to just throw it out if i dont have a receipt! Said i can mail to you, help me troubleshoot! Just kept repeating no receipt not our problem! After a week of trying to get in touch with them! Picture is waiting time after asking to speak to a supervisor!

    • Initial Complaint

      Date:04/11/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought an Ego blower/trimmer combo from Lowes for $197.88 with tax on April 6,2024. I used the blower, after full charging it, and it lasted less than 10 minutes on low-medium power, that is a fraction of advertised up to 75 minutes of runtime and completely unreliable to do even menial tasks. Basically, with the 2.5ah battery included, I will need to fully recharge it 2-3 times just to trim and blow all the leaves away in my 6k sqft lawn.I like the blower and trimmer, but the battery is lacking. Can you upgrade my battery to a higher amps?

    • Initial Complaint

      Date:04/11/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My EGO blower is not working properly - a long long story short - brought it in for repair in October of 2023 and they finally determined it needs a battery replacement - I have spoken with numerous customer service agents and supervisors and they told me that they were going to send me a new battery - I keep calling back to check the status and I get the same response - you should hear something in a week or so - this has been going on far too long and I am very tired of calling and waiting on hold just to get told your problem has been resolved and not getting the resolution - please help

    • Initial Complaint

      Date:04/04/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Purchased Ego push mower in May 2023 and used it for a few months and then it stopped working. Caled support and a new 2nd mower was sent to my home, and I returned the original one. I used the 2nd mower and it stopped working the second time I used it. Called support and then shipped me a 3rd unit to my house an told me I could keep the one that was broken. The 3rd unit died and I was told to take it to Northern Tool to be fixed. I had to pay Northern tool $60 to troubleshoot and that cost would be refunded if it was a warranty claim. Northern tool called a few weeks ago and said the part that failed would not be available until June so they requested a new mower from EGO to be sent to my house. That's right, that would be mower #4. It has not arrived yet and I have a call into EGO but they are being unresponsive. I would like a refund for the original purchase price of $435 plus the $60 I paid for diagnostics at Northern Tool.

    • Initial Complaint

      Date:04/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 2 electric batteries for my EGO Power lawn blower. *** makes fraudulent claims that their batteries have a shelf life of 10 years, but might started losing their life after 3 and 4 years respectively. I contacted EGO Power / Chevron concerning my faulty batteries but was told, the batteries were not covered under the 3 year warranty period. EGO states their batteries have a shelf life of 10 years but then only offer a 3 year warranty. Something does not jive here, why would a company only offer a 3 year warranty if they claim their batteries have a shelf life of 10 years. This is both a fraudulent and deceptive marketing shame / promotion of facts that simply are not true.

    • Initial Complaint

      Date:03/27/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I use the Chevron Mobile App on my phone to purchase gas in exchange for points. However, I recently purchased gas on a "double point" Wednesday at my usual qualifying stations but received no points. I'm writing for two reasons: First, it's misleading to attract business based on false promises. I waited and drove less for the last few days so that I could take advantage of the double points today. You can imagine my disappointment when I received no points. Secondly, there is no way to receive help with this app. The chat feature does not connect with a person, and other support avenues did not respond to my complaint.

    • Initial Complaint

      Date:03/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 25, 2023, I placed an order on Amazon.com for an EGO power+ LM2130SP Lawn Mower after following instructions on EGO's website to order from Amazon.com. The order was fulfilled within week, and the product was unpackaged from a new, sealed package, and registration immediately completed. Throughout the course of use during the summer, one light on the mower became defective, upon visit to a local hardware store who is an authorized EGO retailer and repair center. I was advised to file a warranty claim as this could be an issue with the main control board in the product. EGO advertises a 5 year warranty on all their products and a 3 year warranty on their batteries and chargers. I filed my first warranty claim in December 2023. I was informed a technician would reach back out to me to assist me in troubleshooting my product. This call was never return and the case was closed internally BY EGO . I reached back out to EGO on March 22, 2024 to again inquire about my case. I was informed that EGO does not recognize the "sub-vendor" which provides their product from Amazon. They did however, acknowledge that my product was immediately and successfully registered. After conversing with a customer service technician, supervisor, and a manager, *** has advised that they will not warranty my product, despite my verified registration, and submission of all applicable documentation which they have requested. I was also advised my case cannot be escalated any further, and they suggest I repair or replace my product at my own expense. I now am confronted with a defective $485 dollar piece of equipment which should be under warranty, which I was informed the best solution they can provide is to apologize.

    • Initial Complaint

      Date:03/12/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased an EGO Lawn Mower, Blower and ****** in 2018 and began having power issues. On 9/30/2020, EGO Warranty determined the batteries were at fault and replaced 2 x 2,5 AMP batteries. On 10/22/2020, I emailed Warranty stating I was having the identical issues with power stating the issue could be a defective Blower or Charger which was shorting the batteries. Upon their suggestion, I called Warranty and they determined the batteries were fine and discounted my complaint about the batteries not powering the tools to their specifications. I later learned all batteries were compatible with all tools and used my 7.5 AMP battery on the blower and immediately began having the same problems. The mower also started having propulsion issues. I tried to report this to EGO and was told they did not have a registration or receipt on file, nor proof of communications, and was otherwise out of warranty. After a great deal of searching, I located the proof that I submitted the receipts and communications on the issues and spoke with a supervisor. I submitted all the proof in support of my statements and registrations. After going through troubleshooting, they determined the batteries were not operating correctly, failing after only 2 minutes of use.Based on my previous communication that the Blower must be shorting the batteries, they stated they would replace the Blower, but not the all the batteries damaged by the blower. So now I have $1000.00 of EGO Tools and no batteries to use them, the replacement cost of which is $730.00-$780.00. Complicating the matter, *** sent me a gas powered chainsaw and not a replacement blower .

    • Initial Complaint

      Date:02/12/2024

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It will not let me register my tool for warranty, because I can not upload my purchase receipt and I have no one to do this for me. They refused to give me an address to mail it to them.

    Chervon is NOT a BBB Accredited Business.

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