Complaints

This profile includes complaints for Chervon's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Chervon

  1203 E Warrenville Rd Naperville, IL 60563-1461

• 

  Chevron

  101 Sand Bar Ferry Rd Augusta, GA 30901

• 

  EGO Customer Service

  120 Ionia Ave SW Grand Rapids, MI 49503-4195

• 

  Skil Power Tools

  6955 Creditview Rd Mississauga, ON L5N 1R1

• 

  Chevron

  5331 Veterans Memorial Pkwy Lanett, AL 36863

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/30/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an Ego Lawnmower in May of 2019. Their battery warranty is 3 years. The battery that came with the mower failed in 2021 and was replaced. The replacement battery failed this month. Ego is stating that the warranty expired (which is correct), but I do not accept that having two batteries fail within a 3-year period is acceptable for the product, especially considering that a replacement battery is $350.00. I have no intention of spending $350 for a new battery every year or so. I tried to discuss with a "supervisor" but the response I got was for the guy to read me their warranty policy. When I asked that it be escalated to a higher authority, the answer was that he'd try to find someone but would not estimate when I might get a callback. I do not think it is unreasonable for them to replace the battery, given that this is the second failure in three years and that the product is only 3 months out of warranty.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am very disappointed in the company. I did everything right registered my mower when I purchased it from Lowes which required the original receipt. The battery was obviously defective from the start and after a few months would not charge at all. So I initiated a warranty claim only to be told that without the original receipt (which has since been thrown away) Im out of luck. Couldnt obtain a replacement receipt from Lowes as it was a cash purchase and more than 90 days have passed. Now Ego customer service wont even respond to my emails. Left with a mower that I cant use because of Egos defective battery. This is and has been a problem with Ego batteries. Something needs to be done.

• Initial Complaint

  Date:08/27/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Discovered that Kobalt tools are made by this company. Spent a lot of money on these tools and rely on them heavily, however they have completely let us down and we've found ourselves constantly having to replace them. Jigsaw, less than a year old, won't lock in place so throws cuts. Battery operated circular saw, less than a year old. 10 degrees off and cuts at a slant. Discovered both of these issues unfortunately when doing a job for a customer which costs me $100 because I had to replace their wood I ruined with my cuts due to these issues. Last but not least, purchased a drill and driver set less than a year ago and the hammer drill burnt out on me so now I only have the driver. This is unacceptable honestly. These tools are not cheap, never left outdoors, still in excellent cosmetic condition and yet something is wrong with every single one of them that I have and it's cost me hundreds of dollars.

• Initial Complaint

  Date:08/25/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchase a LM2100sp (3/27/21) lawn mower last year with the description that it was a mulching machine. After going back to the store several times to rectify the problem I was told it is a mulching machine. I went back this year only to find out that it is not a mulching machine however it is stated in the description that it is. I asked to get it exchanged but *** says I would have to talk to the retailer. The retailer has given me new blades and it still doesn't work properly. Ego customer service says it is not a mulching machine even though it states it on its website and told me to buy a high lift blade. They also advised me to use the reverse had method to cut the grass which is ridiculous. I would like this mower replaces or get a retro fit blade to resolve my issue that *** says it does not have but it is on U TUBE and my not be approved by EGO.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a battery operated leaf blower through an EGO authorized dealer (ACE Hardware). The included battery was completely defective out of the box. I contact EGO on 7/10/22. They confirmed that they would ship a new battery but it was out of stock. On July 17th I contacted them and was advised the battery was in stock, my order had been placed on 7/15/22 and my battery would ship out the next day, 7/18/22. I have followed up every week only to be told "wait a little longer". I have asked for my file to be escalated or to have a supervisor call me back. **************** tells me there is no escalation, there are no supervisor call backs and the only thing I can do is wait. They refuse to provide an estimated ship date or alternate solution. They confirm that they have batteries in stock, but I just have to wait until they ship mine. I have a $400 leaf blower that can't be used because of the defective battery. They need to ship a replacement battery ASAP and extend my warranty on the product to account for the delay.

• Initial Complaint

  Date:08/19/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was gifted an Ego lawn mower in June 2021. It broke in May 2022. I called customer service for assistance with a repair under warranty. A representative confirmed it was covered and provided me information to accompany the mower when being dropped off for service. I dropped it off for service at Lowes in ***************, **, on 31 May. I picked up the mower on 22 June 2022 and was charged $84.41, $20 for pick up and delivery and $64.41 for labor. I submitted that receipt to Ego for reimbursement on the same day. An ego representative had a Lowes manager call me to discuss the reimbursement. That manager only explained the charges and told me to work through Ego for reimbursement.Since the end of June, I have called Ego customer service multiple times to resolve this and receive my $64.41 reimbursement. Each time, the representative tells me it will be escalated and I will receive a call back. I have never received a return call, nor further information from Ego about the status of this warranty claim beyond an email confirming the existence of a claim. When I request to speak with another person who may be able to assist, all representative refuse, telling me I will receive a call back that never comes. Even today, I responded to an email confirming my case was sent to management only to see it has been closed. All I want is for them to honor the warranty and cover the cost of the repairs.

• Initial Complaint

  Date:08/18/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Wife purchased as gifts were a Ego Lawn mower and Ego Blower. The batteries and chargers were put in my account with Egoplus warranty. But the mower and blower had issues with doing the same on 08/17/22. Ego would not put in my account because the batteries and chargers did not match up to main products. I speak with the people involved with the 2 main items and they were demo displays and the products were mistakenly missing the wrong batteries and chargers. I tried to explain this to Egoplus representative but he refused to help me in this matter. Both the lawn mower and blower are ACTUAL Ego products with correct serial #s. He agreed they were But he refused to put in. There is an actual contact with him at Case Number: ******** Date created: 8/17/2022 2:58 PM Case Type: Tech Support .

• Initial Complaint

  Date:08/10/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently purchased a defective EGO POWER+ 18" misting fan from Ace Hardware.The plastic box that connects the intake tube is cracked in multiple spots. This causes substantial leaking and renders the misters inoperable. Upon further research, it appears this may be a common issue and indicates either a design flaw or quality control issue.I would advise never to purchase EGO products from Ace Hardware as they will not accept returns of defective products. Customers instead are instructed to contact the manufacturer directly.I did contact EGO and after sending proof of purchase and photographs of the defective product, I was told the product would be replaced. However, *** told me that they could not provide a ship date as this product was back ordered.Thirty days has now passed and Ego has yet to honor their warranty. A representative now tells me to return the product to Ace Hardware and that Ace Hardware has a 90-day return window. That is absolutely false and its appalling that Ego would intentionally mislead customers.

• Initial Complaint

  Date:08/10/2022

  Type:Customer Service Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/01/2022, I purchased an EGO ST1623, 16-inch String Trimmer from Lowes. There is a 5-year warranty on parts, which I registered my weedwacker, battery, and charger online with EGO on 4/02/2022. On 5/27/2022, I saw ***** (Asst. ***** regarding my dead battery. He told me to call EGO for a new battery.On 5/27/2022, I called EGO Customer Support and went through the testing process with the ******** created a case # ******** to replace my defective battery. On 8/09/2022, I again called EGO CS (Gold, female rep) for status. She said she will call me back in 2 minutes.It is now 6:16am (over an hour).

• Initial Complaint

  Date:08/06/2022

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My Ego lawnmower is 3 years old. I am experiencing problems with it and have contacted their customer service several times without resolve. It is supposed to be under warranty for 5 years. The first place they directed me to take it for repair was surprised that they sent me there as they do not do repair. The second place said they no longer do repair as Ego owes them $4000 and they cant get parts. They then suggested I take it somewhere in ******** even though I live in *********. I refused to make the drive so they told me to have the blades sharpened as if that would help the performance of the machine. Im very frustrated. It takes hours out of my day each time I contact them. They put you on hold forever. All I want is for someone to fix it or they should replace it. They mower starts out fine. After a few minutes the lights on the top of the mower start switching from green to yellow to red. . They should be green. Once they turn red and start flashing the mower will stop. I have to then let it rest a while before starting it again only to repeat it all over again. I think it over heats. On one of my many calls to Ego they walked me through tests on my battery and determined that its okay. This leads me to believe that its a problem within the machine itself. Im tired of the run around and would like some resolve. What good is a warranty if you cant get service. If they cant service it in my area they should replace it. I am an older single woman and I love the convenience of the cordless mower. My mower is the 56 volt lithium ion cordless mower 21. I would certainly appreciate your help in this matter. Thank you.