Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/04/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 09/14/2022, I purchased a 20x40 tent from Great Sports/Saferwholesale/EFI via an EFT check. I received the Sales Receipt as attached. I waited 3 weeks for shipping information and then called Customer Support to determine the nature of the delay. No one answered and I was transferred to voice mail. I left a call back number with the Sales# G749353. No one responded. On 11/03/2022 I again called Customer Support and was transferred to Voice mail. I again left the Sales# G749353 and a call back number. The Company is non responsive and they cashed my check.

  Business Response

  Date: 11/14/2022

  This item is a drop ship item from another vendor and after seeing the complaint we reached out to that vendor. They have admitted to making a mistake and not shipping the item. We are getting the refund from them and will be issuing ************* a refund as well. Very sorry for the delay and inconvenience this may have caused. I have emailed ************* a new receipt showing the order canceled and refunded. 

  Customer Answer

  Date: 11/14/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:11/03/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a shower unit from this company. Once it was installed on the very first day of use, the doors shattered cutting my son's foot. I filed a claim with the company was ultimately told that they would give me a $250 credit towards replacing the doors. I was advised to seek a local glass maker in order to avoid shipping freight fees. I was unable to find a local glass maker. However when I called back was advised that I would have to pay the full amount and they would not honor the original credit that they offered me. This unit is cheap and shabby and they should not have been selling such an unreliable product. In addition, now they are expecting me to pay another $800 on top of the thousands that I spent purchasing it and installing it, when the unit may not even last another year. I am requesting that they honor the agreement that they made with me.

  Business Response

  Date: 11/14/2022

  When ************************* first called our parts department she told the parts manager her son slammed the door shut and broke the glass and it had nothing to do with the quality of the item. We did not have replacement pieces at this time and he recommended finding a *************** company and have them put a new pane in and it might cost about ******* dollars but not that we would pay for replacement. When *************** called back stating she could not find a glass company the parts department explained they can send out a full replacement box that will be the entire section. Since this replacement an entire door replacement and not just replacement glass the cost for it is more at $800.00.

  In an effort on our end to just resolve this and not waste anymore time we are willing to do the full replacement door section at $550 at a $250 discount. Please contact *** in parts if you would like to proceed with the replacement. 

   

  Thank you 

   

  **************** 

  Saferwholesale.com 

  ************ 

   

• Initial Complaint

  Date:10/22/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Called safer wholesale on 9/28/2022 and spoke with ****** to purchase a wheelchair I needed for ********** trip I was taking on the 10/9/2022. I told ************** was currently on vacation and I was leaving my vacation spot on 10/9/2022 and heading to amusement park in which I needed it for the park. I told ****** The reason Im calling is I dont want to purchase if you cant guarantee I get it before I leave and head to ********** and to make sure it gets delivered to the place Im vacationing not my house thats 23 hrs away. Ill just rent something if you cant guarantee I get it before the 9th. She guaranteed Id get it before The 9th. I checked tracking on the 3rd and still had not been shipped. I called to try and cancel. Manager said it will be picked up on 10/4/2022 only takes 2 days ground so be patient. I called back on 10/6/22 and spoke with ******* in customer service. Told her what had happened and I have yet to receive my package. She sent me a receipt with tracking number to track it. I tracked it and it said its still awaiting shipment. I called back on 10/7/22 and spoke to a male manager. He said we dont update the tracking number and dont go by that. I told him Im worried as Im leaving on 9th and I live 23 hours away from my vacation spot. He assured me they would not stick me with any fees or shipping costs if I dont receive it by the 9th. I called back on 10/8/22 spoke to a male manager assured me it would show up on the 9th. On 10/15/22 I received a call from the vacation spot I had left on 10/9 that a large package blocking my walkway I have no way to move it was delivered today. I called safer wholesale and I spoke to manager ***** she said I have to return 23 hrs to the package so I can be in person when they schedule a pickup and pay a 25% restocking fee if Im even approved to return it. I had to buy another wheelchair for my trip. Its not fair to be told a lie to make a sale and for customer to be held responsible for the fraudulent sale

  Business Response

  Date: 10/25/2022

  Unfortunately I have to disagree with the assessment of how this order was placed with a guaranteed delivery date/express shipping. We do not offer a guaranteed delivery date on any items and for this item specifically we do not offer express shipping. The agreed upon shipping time frame is clearly stated on the attached sales receipt which the customer was emailed the day the ordered was placed and shows ***** business days. Since the order was placed on 9/29 an expected delivery with a ***** business day time frame would put it on 10/14-10/21. Attached I have the proof of delivery showing it was delivered on the earliest date of 10/14.

   

  When ***** spoke with ****** she told her we could see how much it would cost to send it to the new address, she could then pay us for the label, and we can email it to her or to the manager of the vacation spot so they can get it picked up and shipped back out. ****** did not think she should have to pay for the new shipment and began demanding we take a return of the item. ***** agreed we would take the return per our terms and conditions which does include the restocking fee.

   

  If ****** would still like to return the item and not have it shipped to the new address I would be willing to waive the restocking fee as long as it is still in brand new and unused condition. All I ask is she gives our Claims manager **** a call at ************ to assist in setting up the pick up with the vacation location.

   

  Thank you

   

  ********

  Saferwholesale.com

  ************

• Initial Complaint

  Date:10/19/2022

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I keep leaving voicemails they do not call me back. I have been trying to get the items, and a refund was promised to me in April. Ticket number Re:[## ***** ##] Need Parts. ***************************See below what they agreed to:On Thu, Jun 16, 2022 at 11:16 AM Great Sports *** <**********************************************> wrote:Hello, Per our phone call we will be able to to refund you $200.00 for the paint damage. We can send you seatbelts and windshield. We would have to ask that you get the taillight issue looked at by someone locally to make sure that the light is not bad. Have a good day. Monday - Friday 10AM - 3:30PM Central Time Zone ************ Ask for Parts Thanks *** the parts manager *********I spoke with him numerous times about sending the $200 refund and the parts to include replacing the tail light.

  Business Response

  Date: 10/21/2022

  On 10/3/22 a partial refund in the amount of $200 was agreed upon with the customer. The customer paid by credit card but since the charge was longer than the allowed 6 month period we will have to send a refund check to the customer's billing address. Check refunds can take up to 30 days to receive, however I have spoke with the person that is handling the refund and they have assured me that refund check will be mailed out the week of Oct 24th. Hopefully this clears up any confusion with the refund and if not please feel free to call ************ and ask for *** at extension 21 with any questions.

   

  Thank you

   

  **********

  Saferwholesale.com

  ************ x21
  

  Customer Answer

  Date: 10/24/2022

   
  Complaint: 18247549
  
  I am rejecting this response because: I still need the replacements parts we agreed on shipped to me as well. See the emails I have:

   

  Great Sports Inc <**********************************************> Jun 16, 2022, 11:16 AM
  
  
  to me, support
  
  
  
  
  
  
  
  Hello,
  
      Per our phone call we will be able to to refund you $200.00 for the paint damage. We can send you seatbelts and windshield. We would have to ask that you get the taillight issue looked at by someone locally to make sure that the light is not bad. Have a good day. 
  
  
  
  Monday - Friday
  10AM - 3:30PM
  
  Central Time Zone
  
  ************
  Ask for Parts
  
  Thanks
  *** the parts manager

   

  I let *** know over the phone that the tails lights are defective and he said he will send me those as well. I also sent him a email agreeing to the offer here based on the above email:

  Key <******************> Jul 14, 2022, 12:27 PM
  
  
  to support
  
  
  
  
  
  
  
  I accept this offer but do not feel there is proper compensation for the damages to the golf carts seats steel backing. This offer per the conversation should include a fix for the passenger side tail lights. This golf cart also advertises brake lights which should be specified that you dont have running brake lights on this golf cart so its technically not street legal its a little bit dangerous because the tail lights just stay on they never go off Im not sure if thats how its supposed to function  but if you advertise brake lights I would think thats what it should come with not tail lights only. Thank you for your time and consideration in this matter. 
  
  
  But to be clear I cannot in the future tell others about your company because of the matter and which the golf cart arrive and the compensation that was give me. I will really hope that you would try to find a way to make sure that Quality Control will allow merchandise that gets to a customer to their satisfaction functionality and cosmetically. 
  
  
   I live in a golf cart community and Im a member of the military and I would really love to support your business because I love the unique items that you sell but I will not be doing business and referring others moving forward thank you. 

   

   

   

  
  
  

   

   

   

   

   

   

  Sincerely,
  
  *********************

  Business Response

  Date: 10/25/2022

  Windshield tracking info = www.ups.com - Tracking #- 1ZWE00100395613758

   

  Tail light and seat belt tracking info = www.ups.com - Tracking #- 1ZWE00100394117377

   

  Above is all of the parts requested by the customer. Very sorry for the delay in receiving these, we did not have these parts in our warehouse and had to special order them. We received them on Oct 24th and scheduled a pick up on Oct 25th.

   

  Thank you

   

  ********
  Saferwholesale.com

  ************

  Customer Answer

  Date: 10/25/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/19/2022

  Type:Delivery Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sale date: 06/09/2022 Sales #:G747678 G.S.I./safer wholesale I was guaranteed an operable new Termite golf cart. The unit we received would not move 25 feet, it was jerking, Locking the brakes and have to turn the key off then on. We then noticed some smoke and found the motor wires and terminals hot and melting the terminal covers. We called G.S.I./Safer wholesale support that day.The first item we received was a brake controller. I replaced that on the cart motor. No help. Called back several times. Last word I got was waiting on manufacturer to troubleshoot bad part which turned out to be the motor controller. Never received one. Than could not get support to answer my calls.

  Business Response

  Date: 10/21/2022

  Our parts and warranty department have been working with Mr and **************** in resolving the issues they are having with the golf cart.They informed our team that being an elderly couple swapping out the parts themselves would not be an option, so we requested they looked for a mechanic in there area to work on the cart and we would pay for the labor and send the necessary parts. They were unable to locate a mechanic so our team tried to locate one and were also unsuccessful.Since neither of us could locate a mechanic we are sending a car carrier service to pick up their golf cart at no cost to the customer and will be bringing it back to our shop to have all repairs completed and bring the cart sent back to the customer also at no cost.

  Customer Answer

  Date: 10/24/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  We would like this picked up in the next 30 days if at all possible. 
  Sincerely,
  
  *********************

• Initial Complaint

  Date:10/18/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The original order date is April 2022 for a $6,700 ATV advertised as a golf cart under the order #G746571.My expectation was to receive in a reasonable length of time, a working product as advertised. Instead I was given multiple delays, two mishandled deliveries and a totally poor quality defective piece of equipment.It is now October and after multiple pleas for a working unit and additional costs occurred by me, I have yet to enjoy this purchase. It has proven to be the biggest willful customer disservice ever experienced and I have been in the retail industry for over 30 years.I have attached a written statement that highlights many of my frustrations with this company and it's representatives. My monetary costs alone are $7,200. Mental anguish & suffering & lack of fulfilled enjoyment and loss of monetary use are completely additional considerations.

  Business Response

  Date: 10/19/2022

  On July 7th a parts ticket was created by *********** and after a couple emails they had concluded the issue was a bad carburetor. By July 22nd a new carburetor was secured and shipped to him with a delivery date of July 26th. Since that date we did not hear from *********** and assumed everything was good to go. Then on Oct 14th we received an email requesting we pay for all of the labor fees. It is very clearly stated on our terms and conditions and the sales receipt the warranties are for parts only and we do not pay for labor fees. To go above and beyond we offered to pay for the diagnosis for $100 since that was needed to make sure we sent the correct part. We are still willing to pay for that fee and simply ask *********** respond to the email asking for his agreement in writing.

   

  Tracking for delivered part -

  www.ups.com

  Tracking #- 1ZWE00100396440175

   

  Thank you,

  ********

  Saferwholesale.com

  ************

  Customer Answer

  Date: 10/21/2022

   
  Complaint: 18242990
  
  I am rejecting this response because: I outlined multiple issues about this purchase and the response they provided was very narrowly presented which did not address 99% of my frustrations.
  
  Sincerely,
  
  *******************

  Business Response

  Date: 10/25/2022

  "Delivery Issue" -

  I completely agree with *********** on his concerns of the delivery. When we contracted RoadRunner Transportation they assured us it would be no issue for their delivery trucks to unload the item, on 5/27 they attempted the delivery and were unable to unload the item safely. We tried working with RoadRunner for a solution and after they still had no options for us we had to hire a different company to pick up the item from RoadRunner and they were able to get the item delivered on 6/23.

   

  "The driver wanted me to dispose of the pallets & framing and offered no explanation of the ATV's condition, including hanging wires, missing screws."

  - Shipping companies do not take the packaging supplies back from the customer. The driver I am sure had no idea why the cart was damaged since this was a new company that was hired since RoadRunner was not able to fulfill the delivery.

   

  "Afterwards, when I put gasoline in it, IT WOULD NOT START. After many calls and little care or concern from "SAFERWHOLESALE", I was sent a new canopy and subsequently a new carburetor in the mail."

  - As the customer stated we did send them both the canopy and the carburetor at no charge of course. I disagree with the statement that we do not care or have any concern. A company that doesn't care about their customer or to back up their item wouldn't take your call and certainly wouldn't send you parts. We took every call, answered all emails, and delivered every part the customer needed as fast as we possibly could. 

   

  "After spending $500 to replace Carb - "SAFER WHOLESALE" refused to reimburse me. I said meet me half way @ $250 and the answer was NO."

  - The parts team member *********** spoke with did offer to pay the diagnosis cost of $100 which is not part of the warranty but something we felt was reasonable. I will go even further though in an attempt to make the customer happy and agree to meet him in the middle at $250. Please email ***************************** stating you agree to the refund so I can have the refund check sent to you.

   

  Thank you,

  ********

  Saferwholesale.com

  ****************
  

• Initial Complaint

  Date:10/18/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bought a ********** limited. VIN # *****************, Sale# G747479, on 06-01-22. Received in ******* 7-8-22. Less than 3 weeks motor burned up and melted wiring. Sent support tickets with no answer, finally called and Parts guys says he has motor in his hand and will ship, weeks later NO Motor. Called again and parts guy says a Maintenance guy took motor. I asked if they could take a motor off a vehicle, they had in stock to get mine going? Nope. Always some reason for no motor and not sure when it will arrive. Also sent several support tickets requesting paperwork to get title or proof of ownership. again, no answer, seems to be a common problem. We can't even sell it if we wanted without paperwork. Doesn't run, over two months waiting for parts with no solution in site, no paperwork except original sales receipt to prove ownership. Tired of waiting, just want to return for refund.

  Business Response

  Date: 10/19/2022

  The part needed for unit was out of stock and the motor the parts guy thought we had was for a similar but different unit that would not have worked. We sincerely apologize for the longer than expected wait time receiving the part needed for your unit due to it having to be special ordered from *****. The shipment for your part was received on 10/18/22 and we have a pick up scheduled with the shipping company for 10/19/22.

   

  Tracking info -

  www.ups.com

  tracking # = 1ZWE00100398869558
  
  
  If you have additional issues please feel free to call the parts department at ************ and they are very happy to assist you in any way they can.

   

  Thank you

   

  **********

  Saferwholesale.com

  ************

  Business Response

  Date: 11/22/2022

  Since this is a warranty issue we cannot simply ordered ********** and ship it to you, we have to go thru the factory to secure the part directly. We apologize for the wrong Coco vehicle motor being sent the first time and we have been in constant contact with the factory to get the correct one out to you. We were able to get your part pushed to top of the list and as of today 11/22/22 DHL has picked up the part from *************** and has it expressed out to you. They have an estimated delivery date of 11/25/22 to be dropped off to you. Below I have the tracking info so you can keep an eye on the progress. 

   

  To track the item please go to - www.dhl.com 

   

  Tracking number to enter - **********

   

  Thank you 

   

  **************

  Saferwholesale.com 

  ************

  Customer Answer

  Date: 11/27/2022

   
  Complaint: 18241967
  
  I am rejecting this response because:

  Not acceptable.
    How is it every time I file a complaint suddenly a Motor appears. The first time it was wrong and by wrong, I mean NOT even close to the correct one, glad I posted a picture of it with the original support ticket for reference. Now another one is supposedly being direct shipped to me.By the way another false story as the tracking number you gave me shows the part went directly to ************* ********. Thats a long way from *******,so much for being top of the list in constant communication. You say you have been in constant contact yet every time I emailed the answer was waiting on a crate and have no idea when it will get here.  I served in 3 wars, even in **** in the middle of ******* I knew when my parts were coming in and that was by paper and Motorcycle couriers. Since it seems in past emails that Motors are an issue why do you not stock motors for warranty issues? Why couldnt you have simply taken a motor off one of your vehicles in the warehouse and shipped it, then you could wait on the motor. If direct shipping a motor to me was an option, why wasnt this done 4 months ago? The first month was just waiting on someone to answer my support ticket and that was only after I wrote and called several times.Funny how I could find motors online and have them direct shipped in 2 weeks yet here we sit 4 months later, with another story, about another motor coming from Somewhere, only after I filed complaints.
    I am 95 years old; how do you expect me to get this motor in? I had to pay someone to come over and find out you shipped me the wrong motor. Now I will have to pay someone to hopefully install the correct one whenever it arrives. When the original motor went bad it melted several wires, how do we know it's just the motor? If it's not just the motor, do I need to pay someone to troubleshoot it? Then do I have to wait 4 more months for another part? How am I to be reimbursed for labor or am I just expected to do so? Glad I bought another year warranty since the first year has been waiting on one part and your customer service is so expedient.
    The correct answer to this is simple. You sold a vehicle to me, your vehicle under warranty failed within the first 3 weeks. You then failed to supply me with proper parts or repairs to said vehicle under warranty in a timely manner. You need to take this vehicle back and issue a full refund of money I have given you in good faith. That is the only proper way to settle this as far as I am concerned. Then you can be on top of the list after 4 months and repair it yourself. I tried being understanding the first month or so, but this has gone on long enough. I would think if you were in my place, you would not be happy with this type of service and expect the same.  ***
  
  
  
  Sincerely,
  
  *******************

• Initial Complaint

  Date:10/17/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  we bought a jacuzzi corner bath tub for $2700.00 on sept 26th we were told it was in stock and would ship within 10 days. I received a tracking number last week oct 10th when they said it was picked up and is on a truck but there is no person to drive the truck. that is a lie . after speaking with the freight company, they said they don't have an order with that number and that they haven't picked up any products from that location since sept 24th . Bottom line they have my $2700.00 and I have nothing except lies I was told by the freight company to ask for a (pick up request # ) which i just asked for on the phone. I have been on hold for about 20 min now. They have not came back. this is my 5th call to the company and I just keep getting the run around.

  Business Response

  Date: 10/19/2022

  On Oct 5th we made a label and requested a pick from Tforce freight. A full container was picked up and while the other items on the truck were scanned in properly this item was never scanned in and Tforce was not able to find the item. Tforce requested some time to see if they could locate the item or if possibly the item was on the way under an incorrect tracking number. On Oct 19th they were still unable to find the item and it had not been delivered so we called ****** to inform her we would file a claim with ****** and could send out another unit that day. She refused and requested a full refund check be sent. We have canceled the order and will be issuing a full refund check to be mailed to the billing address. We hope this clears up all concerns and if there are any questions please feel free to email or call us at your convenience.

   

  Thank you

   

  **********

  Saferwholesale.com

  ************

  Customer Answer

  Date: 10/20/2022

  I have spoken with both locations of the freight company and they stated that is NOT true that if a shipment was lost they would have filed a claim . there is none. also they should have a ship  request number and they didnt have that either. This is fraud in the largest way. I had  spoken with *** from Great sports yesterday and said he wanted to ship one now. i said heck no, not after all of this. I said I wanted my money  refunded, he said they would keep 25% if I did that. i satated the choice was up to him. but if I didn't receive my entire amount back, i would see him in small claims court. I told him i had already foiled a police report, a bbb report and a report to Il attorney general. about 1 hr later I receieved an invoice stating it was going to be refunded but i will wait to see if I get my money back or not
  Complaint: 18233285
  
  I am rejecting this response because:
  
  Sincerely,
  
  ***************************

   

  Business Response

  Date: 10/21/2022

  As I stated in the previous response and ****** has stated in her rejection response we have agreed to send a refund check to her billing address in the full amount. If Tforce is able to find the item they will let ** know and have it sent back to our warehouse in ********* **.
  

   

  Thank you

  **********

  Saferwholesale.com

  ************
  

• Initial Complaint

  Date:09/22/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called Saferwholesale.com and talked to "***" from Sales inquiring about purchasing a UTV vehicle from them. I told *** the prerequisite was I needed an adjustable Steering wheel as I am a Big Man with a bad hip. I originally was looking at a Model they sell called the **Boss which did have the adjustable Steering wheel and Ray confirmed it did. When I asked him if the plow was included he said yes but then said "for another ******* I can get you a bigger UTV that is better for plowing" I said ok and I paid the extra money and they sent me a "Comrade UTV" the steering wheel in the Comrade does not adjust and it is impoossible for me to drive it. I have reached out to Saferwholesale.com numerous times explaining I just want to exchange the Comrade UTV and they have repeatedly told me they will not consider it. I feel this is their fault and I am being reasonable asking for an exchange.

  Business Response

  Date: 09/26/2022

  H313036363***383835H **** /Saferwholesale

  
  

  Our customer ***********************purchased a 650cc 4x4 UTV Utility Vehicle With Snow Plow & Disc Brakes - ATV Comrade 650" from our company on 09/02/2022by referencing our website at www.H333036313***32383234H.

  
  

  Upon receiving their item the customer contacted us and requested to exchange their purchase as the item does not come with an adjustable steering wheel. Unfortunately as the unit is not advertised with an adjustable steering wheel we are unable to offer an exchange for the customer's item. Per the terms listed on the customer's receipt they received at the time of purchase we are unable to offer any returns or exchanges.

  
  

  Per the customer's complaint they were informed some of our other models do have adjustable steering wheels, however **** purchased a model they were informed does not adjust and is instead larger than the previously mentioned units.

  
  

  We request to have this complaint closed as the customer received the item they had purchased as advertised.

  
  

  If you have any questions at all regarding this purchase please let us know right away. We are here to help!

  
  

  Thanks!

  
  

  ****

  H313036363***383835H ****

  P.************

  F.************

• Initial Complaint

  Date:09/19/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi In the end of last year I bought scooter from this company when since I got it I had problems with it I contracted the company the technician his name **** try to fix the problem without any luck so he said if I pay $300 for shipment he will send new one and I already paid $1100 for the first one so I said okay so I got the new one and sure enough it has the same problem the battery will not charge so I called but they never return my call now I have two scooter non of them working after I pay $1400 Thanks for your help *************************

  Business Response

  Date: 09/22/2022

  Great Sports **** / Saferwholesale

  
  Our customer ************************* purchased a 500 watt Wizzer" from our company on 8/30/21 by referencing our website at www.saferwholesale.com. Months after the customers warranty expired they had contacted our parts department and they assisted in trying to troubleshooting the issue. They were unsuccessful in finding the issue and wanting to go above and beyond for the customer we offered and shipped a brand new Wizzer scooter on 3/15/22. We are not able to send out brand new replacements every time the customer has an issue but are still willing to assist the customer in securing any parts the customer needs to fix the scooter. We suggest the customer to bring the scooter to a repair shop and if they are in need of help in securing any parts to request them thru our parts department.

   

  We request this complaint be closed as we have already sent a replacement scooter and are willing to find any parts the customers repair shop needs to fix the issue. 

   

  If you have any questions at all regarding this purchase please let us know right away. We are here to help!
  

  Thanks!
  

  ****
  Great Sports **** 
  P. ************
  F. ************

   

   

   

   

   

  Customer Answer

  Date: 09/22/2022

   
  Complaint: 18040721
  
  I am rejecting this response because:They ask me to take the scooter to shop to be fix in fact I try to find in one fix the scooter in north west ******* and I did not 

  find any one work in this typ of scooter.They ask me to find electrician or technician work on the type scooter and I did not find any one will work on it
  they did send me a replacement a new scooter when I put it together it did the same thing the charger will not charge the battery and one time they said if I bring it the them 

  they be happy to fix it.

  my question is they know some of this kind of scooter has a problem with the charger why they do not open the box and put the scooter together and try to charge it make sure is working before the send to the customer 
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 09/23/2022

   
  Complaint: 18040721
  
  I am rejecting this response because:it doesnt matter how many

  scooter they send it to me because none of them cannot be charge so I will

  not used it I will be happy with just one working like 

  they told me before I bought any one.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 09/27/2022

  As this is the second scooter we sent to this customer we did test the scooter before shipping to ensure everything was working as advertised. Since the customer is having the same issue with the second unit it appears to be a misuse causing the customer issues. We are able to provide any assistance or parts the customer needs however we are unable to send a complete new unit for a third time. We request to have this complaint closed as the customer may contact us to resolve their issue using the warranty.

  Customer Answer

  Date: 09/27/2022

   
  Complaint: 18040721
  
  I am rejecting this response because:like I said before doesnt matter how many 

  scooter they send to me I just want one is working

  so far the manger of parts department send me an email told me he send me a new 

  charger so I hope this one will work

  Please do not close the case yet until I have scooter working

  bc so far I paid over $1500
  
  Sincerely,
  
  *************************