Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/20/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In 2021, I purchased replacement fencing from saferwholesale. It was shipped by saferwholesale to the wrong person of the same name, different address. This individual decided to scrap the material, I later found out when I informed saferwholesale that I did not receive my order. I called about the order 2 months after it was supposed to deliver, to be clear.saferwholesale placed another order to replace the original order with the fence manufacturer. In October 2022, I called to check on the order and saferwholesale said it was ready to ship. I called monthly from that point on to check on delivery. The order has never shipped.On January 18, 2023, I called again to check and they said there was payment issues between the manufacturer and saferwholesale. The response to my pushing the issue was there was nothing to be done until they resolve the issue.I determined the manufacturer of the fence and called them. They confirmed that the payment issue was saferwholesale not wanting to pay for the fence, but was trying to blame the manufacturer for the original shipping error. saferwholesale creates the *** and provides to the manufacturer.On January 19, 2023, I paid the manufacturer for my replacement products so they would be shipped since saferwholesale would not pay for the replacement parts. I waited months for product ready to ship.

  Business Response

  Date: 02/01/2023

  After looking into this complaint it looks likes the purchasing department was arguing with the manufacturer about being quoted one price then when it came time to pay for the item the price went drastically higher. However, this still should of been handle in a much more timely fashion and either told you the updated price and seen if you wanted to pay it or just cancel the part order and refund you. I sincerely apologize for the hassle and I will get a refund check processed and sent to the billing address on your sales receipt. Please allow a couple weeks to receive the check in the mail and if you have any questions feel free to contact me at ************ and ask for ******* 

   

  Thank you 

   

  ********** 

  Saferwholesale.com 

  ************

• Initial Complaint

  Date:01/10/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The item was received on 6 Jan 2023, damaged. The unit was packed tightly in a Penske truck with no lift, I have support pictures. Unit presented with scuffed doors. Passenger door is misaligned and only closes with great effort. There are dings and a tear on the metal fenders. The Breaks are inadequate and must be pressed down extremely hard this still does not stop forward momentum. ****, the driver was nice overall, but I didn't understand why my unit and others were packed so tightly. This was very discomforting. I attepted to reach out to Safer Wholesale's regarding this matter with no response to date.******

  Business Response

  Date: 01/18/2023

  *********** did reach out to our parts department and our representative **** talked with him over the phone. **** is one of our parts managers and offered *********** compensation for the the ding he found and *********** said he would think about it and call **** back which he still has not done. A brake issue was never discussed so please bring that to ****'s attention when you talk with him. We are happy to assist you with any concern you may have and simply ask you contact your point of contact that you have already been dealing with. 

   

  Thank you 

  Saferwholesale.com 

  ************

  Customer Answer

  Date: 01/19/2023

   
  Complaint: 18715087
  
  I am rejecting this response because: there was no compensation discussed.  There was only a request for photos which was provided and representative **** has not attempted reconnect, leaving the complaint rather mute.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 01/19/2023

  Seems like you two are having some miscommunication. I will have him reach out to you so we can get this squared away. 

• Initial Complaint

  Date:01/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 5/7/22, I placed an order with this company for a power wheelchair. Financing of $2000 was done through "Bread". The product I received was damaged and was not as advertised to the point it was unsuable to me. There was a piece broken off one of the wheels and the left armrest was broken. Main problem is the chair would not work for my weight although it was rated for 50 pounds over what I weigh. I tried calling and emailing company several times over the next months asking for a way to return the wheelchair. When I have called I was told I would be sent a return form by email. After several calls, I did receive this form and filled it out, emailing it back. With no response, I again called company. After several attempts, I once again talked with someone who stated they did not have form. So I filled out form emailef it once again. Again there was no response. During all this, I have continued to make payments on a power wheelchair I cannot use.

  Business Response

  Date: 01/12/2023

  The first parts and warranty support ticket we received from you was after your warranty had already passed and asked us to take a return of the item and refund you in full which is not possible since it was past the warranty period. We are still willing to secure any part you need but when you fill out the parts ticket you need to attach a photo of the broken part so we can assure we send the correct part. I have instructed the parts department to email you requesting photos of the damage parts, please respond to that email with the photos. If we have extra parts of the ones you need at our warehouse we will gladly send them out to you at no charge but if we have to order them we will need to charge you since the request came in after the warranty had expired. Please call our parts department at ************ between the hours of 10am-4pm cst if you have any additional questions.

   

  Thank you 

  Saferwholesale.com 

  ************

  Customer Answer

  Date: 01/14/2023

   
  Complaint: 18674168
  
  I am rejecting this response because: Initial contact requesting instructions for return of product occured 1 week after receiving product. 

  
  
  Sincerely,
  
  *****************************

  Business Response

  Date: 01/18/2023

  Unfortunately the date and time stamped support ticket does not match what you are claiming. However, like I stated in the previous response we are willing to provide any part you need to fix the issue you are having even though it was past the warranty time frame and simply need photos of the broken/defected part to ensure we send the correct part to out.

   

  Thank you

  Saferwholesale.com 

  ************

  Customer Answer

  Date: 01/20/2023

   
  Complaint: 18674168
  
  I am rejecting this response because: I would like an explanation on why I was twice sent a form to fill out to return product. After I sent the form in the first time, I called again to find out it had not been received and I was asked to fill out the form again.

  The product was defective and was not as advertised. It is rated up to 350 pounds. I am 310 pounds and the motors on the wheelchair noticably struggle. Also it will not turn left or right while in seat. It will go forward or backward but will not turn. 

   

  i am convinced the product that was shipped to me was previously used or refurbished. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:12/26/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased a $15,000 golf cart and the issues have been endless. The golf cart was dropped off with keys locked inside the vehicle. We had to call a locksmith to open. When we got into the cart we noticed that the drivers side door lock was broken and there is no way to open the door from the inside. We then tried to start the vehicle and no power. We charged for 24hrs and still nothing. We are being told its either a battery issue or electrical problem. We have a worthless piece of junk and SaferWholesale.com said send in an inquiry online and someone will reach out. No response and we have a dead vehicle we can't do anything with. We have been scammed and no one cares

  Business Response

  Date: 01/03/2023

  We sincerely apologize for the issues you are having **************** and we will do everything in our power to make it right. Our parts and warranty team are working with *************** to resolve his issues and will continue to until all issues are resolved. The keys are given to the driver when he picks up the vehicle so he can load it and secure it down for the transport. He should have called and payed for a locksmith for you when dropping off the vehicle if he locked them in the car. If that was not the case please let our parts team know so we can hold the driver accountable. 

   

  Thank you 

  Saferwholesale.com 

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ************************* bought a new coco golf cart from Great Sports at *******************. When it came both front finders were damaged and a big scrape on ************** and there was no battery charger with the car. I bought the car on 11/18/2022. I received a tax from saying that would give me $150.00 refund for the damage and they don't have the battery charger. I am asking for your help to correct this. IT is 12/17/2022

  Business Response

  Date: 12/21/2022

  Sorry for the confusion ***************, but we didn't mean we would never have the charger. The charger was just out of stock at that moment and we were waiting on the new shipment. That new shipment of chargers has arrived on 12/21/22 and we are sending your out right away. Below is the tracking info for the charger, please allow a couple business days for this tracking to be active since we have a snow storm arriving and the holidays this weekend. 

   

  Tracking for charger - 

  www.ups.com

  Tracking # - 1ZWE00100395078882

   

  Thank you 

   

  **********

  Saferwholesale.com

  ************

  Customer Answer

  Date: 12/26/2022

   
  Complaint: 18603196
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business Response

  Date: 01/03/2023

  I'm not seeing a reason for the rejection but we have the new charger in route to ***************. If you have any other parts or warranty needs please let us know, we are happy to assist. 

  Customer Answer

  Date: 01/06/2023

   
  Complaint: 18603196
  
  I am rejecting this response because:

  Complaint # ID ******** *********** keeps saying the charger is on it's way. But I have not got it and the damage on the car should be at least $300.00. They have the pictures of the damage, I sent them before.
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Sale date 12/7/22 Amount $2450.00 Inaccurate description of productsCraig lied for a sale. Product does not fit age group ***** the salesman assured me it would fit. ie. 13 year old. Refusing to cooperate and was very rude when I called with questions. Safer wholesale took my money on a product I was mislead on and inaccurate; but yet he assured me it would ******* more that willing to send the product back. I want an item as promised that would fit my 13 year old daughter.

  Business Response

  Date: 12/26/2022

  We certainly apologize for any inconvenience this has caused and I assure you ***** in no way thought he was misguiding you to the wrong go kart. This go kart  has two different adjustments that can be made. The first being the seat that can be adjusted from 30" to 35" pedal to seat length. The go kart also has the ability to have the pedals adjusted to 3" or 6" shorter to allow more leg room that usually accommodates her daughter's age group. We have instructed our customer service to have the shipping company pick the item up from ***********************, which they have scheduled to be done on 12/28/22. Since the credit card charge has been disputed and credited back to ****** we will consider the order as canceled. 

   

  Thank you, 

  Saferwholesale.com 

• Initial Complaint

  Date:12/16/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a trailer dolly from this company in October 2022. Upon receiving the delivery, it was discovered that the battery terminal was damaged, a bolt was missing and the chain was too long. I immediately contacted the company. I was told to send pictures which I did. I was also told that the company does not ship replacement batteries and that I should purchase one locally and to send them the receipt. I purchased the battery locally and sent the receipt. After having to spend over $200 out of pocket they tell me they can get car size batteries for $75. Naturally they can get batteries at that cost because they get them at wholesale cost. The average customer is stuck paying the cost at a retail store. Even after multiple emails with no response, they have not refunded me, nor have they sent me the missing bolt. I am sitting with a $4000 purchase that can't be used without the parts. I have done everything necessary on my end to resolve this with no courtesy response made by the company. I have called, sent text messages, placed a parts and support ticket, and sent several emails.

  Business Response

  Date: 12/21/2022

  I have read the complaint and we are very sorry for the inconvenience and frustration. I have secured the proper bolt and have sent you the tracking info to your email and will post it below on here as well. For the chain please remove one link and that should make it snug and if that does not work please give us a call to see what further options we can explore. 

   

  For the battery *** from the parts department is correct in saying we typically do not go higher than a $75 refund to purchase a battery. I have attached a couple options at stores in ******** ** at much better prices. The first one is an Everstart battery at ******* for $60 and a 1 year warranty. The second is from Advanced Auto and is a DieHard battery for $110, make sure to bring the bad battery to get the core discount.

   

  I have asked and received approval to up the allowed refund for the battery to the higher price of $110. If you can please email me at [email protected] stating you approve the revised  refund amount. Once I have that email confirmation I will process the refund and send it out to you.

   

  (Tracking for Bolt - Ups.com - Tracking # - 1ZWE00100394065656) Please allow a couple of business days for this to be active because of the impending storm storm and holidays over the next few days. 

   

  If you have any questions please feel free to contact me using any of the contact info below. 

   

  Thank you 

   

  ********** 

  Saferwholesale.com 

  [email protected] 

  ************

   

   

  Customer Answer

  Date: 12/23/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered Trailer ***** last Thursday night on 12/08/2022.The sales rep told me it will take 4-6 weeks to get it.I placed order but later on I found I can't wait that long.So I called to the company to cancel my order Monday morning on 12/12/2022.Sales rep of the company told me I have to pay 20% as restocking fee.I really don't accept it because the company doesn't have the item yet and why there is restocking job is needed for them.I believe it is fair that the company refund me full amount.Please help me.

  Business Response

  Date: 12/20/2022

  The trailer dolly that was purchased on 12/8/22 are made to order and not a stocked item which was expressed to Seung on why it takes 4-6 weeks for delivery. The reason we charge the cancellation fee after the 24 hour grace ****** is simply because we order the material and start the building process of the item which incurs costs to Great Sports **** If ***** would still like to cancel we will be willing to reduce the cancellation fee to 10% in an effort to resolve this complaint.

  If you agree to this reduced fee please contact *** at ************ and he will assist you in completing the refund. 

  Thank you

• Initial Complaint

  Date:12/13/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 11/28/2022 after watching a ******* advertisement of this company. I contacted safer wholesale and was sold a electric 3 wheel scooter. They had me go thru their financing company and I qualified. I was told I would receive my product within 10 days. After not receiving any shipping information for 3 days I called. The information changed to **************************************************************************************************** into receiving the order after telling them I no longer want the item and wanted a refund for the money they have taken out of my account. I told them I am going to refuse the order when it comes.

  Business Response

  Date: 12/20/2022

  When ********************* ordered the 350w Electric Tricycle he was informed of the shipping time frame being ***** Business days. The sales receipt that I have attached also clearly states ***** Business days as well. When *************** contacted us trying to cancel the item we simply tried to let him know that since he leased this item through a third party company *********** we are unable to cancel this order per their terms and conditions that he agreed to with them and in no way were we trying to be rude. Attached I have the tracking information with Ups.com that shows the item was first attempted to be delivered on 12/13 which was the 11th Business Day and then on 12/14 which was the 12th Business Day. If this was a cash or credit card purchase we absolutely could have returned the item and refunded him minus the fees per our terms and conditions, unfortunately since this is a lease their terms and conditions supersedes ours. We will be happy to send the item back to *************** as long as the additional shipping fees now incurred are paid in full. 

• Initial Complaint

  Date:11/30/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered, paid and received a Corner Steam and Bathtub enclosure. 61 x 61. Item GT48940. Once I unpacked and was going to install I found there was no glass shower doors included in the shipment. I called the first time and talked to *** who was ***********. He passed me off to ****, who then passed me off to shipping, ****, and then I was told that it shipped. Next Accused me of breaking the glass. Then I was told it did ship and the trucking company broke it. I have been told to call every Monday for the last 2 months now they tell me to call every other Monday. The last time I called they rudely told me not to call and I will get shipping information when it ships.

  Business Response

  Date: 12/15/2022

  We are very sorry for the inconvenience I'm sure this has caused and we are working hard on getting the replacement glass section from the factory. The factory in ***** does have our order for the part and has put us in line for it to be built and shipped. We completely understand if you cannot wait and have offered ***************** the option to get the glass made and replaced locally in his area and we would pay or reimburse ***************** for the all of the charges to do so.  Once again we are very sorry for the inconvenience and the moment we have tracking for the part we will reach out to you with that information. 

   

  Thank you 

   

  **************** 

  Saferwholesale.com 

  ************

  Customer Answer

  Date: 12/20/2022

  I will talk to a glass company in my area and 

  give them ***** phone number to get the specs or any other information he can give to them.
  Also to arrange for the payment of making the doors.

  Thank you
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************