Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 853 total complaints in the last 3 years.
- 277 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/15/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Order placed on 4/17/25 after completing company's paper order form which advertised 4 boxes checks $15.98: S&H $11.80; Secure Shipping $9.98; Sales Tax $3.48. Paid total of $41.21 with check; order received.On 5/22/25 they issue a bill saying I paid $29.95 on an order totaling $34.72. I sent them a copy of their bill and my cancelled check which would have reflected an overpayment had their 5/22 bill been correct. On 7/7 I receive another bill for $5.47- nothing itemized this time.We've since communicated by email, but issue is not resolved. They now say I owed $19.98 for the checks, $11.80 S&H: $10.95 Secure Shipping, & $3.95 for a total order cost of $46.68. I do not believe I owe them anything as I don't think a company can change costs after the purchase is complete. Those were not the costs I agreed to when I ordered from them.I paid in full all charges necessary to complete the order. This was not an online order. I did voluntarily decline the leather checkbook cover and address labels in order to reduce waste. Thank you for your assistance in the resolution of this matter.
Business Response
Date: 07/21/2025
July 21, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** L. *******
****************************
*******************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 16, 2025, regarding Ms. ******** complaint.
Concerning item ************, Hawaiian Sunsets 4 Box Sunsets, the account has been settled. We apologize for any inconvenience caused to the customer.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/21/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.This was a matter of principle to me. I regret it was necessary to file a complaint. I greatly appreciate your assistance.
Sincerely,
***** *******Initial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ring ("Your Wings Were Not Ready") and paid the first of 3 installments. Supposedly, the ring would be shipped within 9-10 days. That was June 9. BE is due to withdraw another payment soon and I still do not have my merchandise. I called the company 4 times and have not had a return call. I have used online chat twice and am only told be patient. I want an answer as to what is going on before I stop paymentBusiness Response
Date: 07/18/2025
July 18, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE:***** *****
*************** Apt.1F
**********,** 27409
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 12, 2025, regarding Ms. ****** complaint.
Concerning item ************, Your Wings Were Ready, although our system showed the item as shipped on June 19th, the customer has not yet received the ring. We have placed a replacement order. The customer needs 2-3 weeks to receive the replacement. We have credited the account $10.98 for shipping and services. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:07/09/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I placed and order on July 4, 2025. Around $14 for checks. I had started the checks with sequence 101 by mistake. After the order within an hour, I emailed saying I needed to cancel the order because I had it starting with a sequence order I already had. I had not received an email confirmation yet. It had not shown in my order history yet. The only way I knew they had something is it showed the charge on my account. I knew it was a holiday, but online transactions typically have confirmations. I waited until Monday evening to give it a business day and still no confirmation or in my order history. I received an email back Tuesday morning that they could not cancel the order because it had gone to printing. It is Wednesday July 9, and I still do not have an order confirmation, and my account still does not have any orders in my order history. I think they should cancel this order as requested the exact same day I placed the order. I don't have an order number because they never gave me one. Attached a screenshot showing no orders and the date.Business Response
Date: 07/14/2025
July 14, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** *********
*******************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 9, 2025, regarding Ms. ********** complaint.
Concerning the check items ************, Oceans of Faith 1 Box Single, and ************ EZ Shield 1Box, the account has been settled. We apologize for any inconvenience caused to the customer.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:07/05/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bradford Exchange would not answer their phone or allow me to send an email to them; my mailing address changed, and my order was sent to the wrong address.Business Response
Date: 07/14/2025
July 14, 2025
Customer Relations Advocate
**********************
***********************************************************
****************
RE:***** ****
*********************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 6, 2025, regarding Ms. ***** complaint.
Concerning the item in question, ************, Spirit of America Pendant and Earrings,the order was placed online June 26th and shipped on the 27th to the address provided by the customer when they placed their order online. Please provide us with the address that the package was supposed to be shipped to.
If Ms. ************* any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had two fraudulent transactions from my debit card. My bank notified me of one. At the same time, an item was purchased from this merchant. I noticed it on my bank account when the bank notified me of fraud.I contacted the bank to dispute this charge of ******. I received a letter from the company indicating a **** Skellington Moon Pendant was shipped to me. This is not accurate. I did NOT place this order and no necklace has appeared at my address. This company must do better research and look up the ** address or something to confirm I did not make this purchase. They indicated theyre sending me an invoice after my bank returned the funds to me. I will not pay and I will hold them accountable for allowing a fraudulent transaction. I look forward to an apology and resolution, along with restitution for my time spent. The letter they sent is from **** ***** ****************************************;Business Response
Date: 07/09/2025
July 9, 2025
Customer Relations Advocate
**********************
***************************************************************************************************************
RE: ***** *****
Case # ********
Account # n/a
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 29, 2025, regarding Ms. ****** complaint.
Thank you for bringing this matter to our attention. We are sorry to learn of this situation. Ms. ***** reported that she received an invoice for the **** *********** Moon pendant,however she had not placed an online order nor received a package from our company. She notified her credit card company of the issue and placed a chargeback/dispute to reverse the payment.
Ms. ***** contacted our *************************** via email on July 3, 2025, and was assured that the account had been changed to the actual buyers information and any new invoices will be sent to the actual buyer.
We apologize for any inconvenience this has caused. If Ms. ***** has any other questions, she can contact our ***************************. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
93 year old mother being sent Bradford e change ***** memorabilia without request, called the company and explained she never ordered the items. Was told it was ordered I told them she was a democrat with a fraud resistant phone and no email. They said she ordered by mail but I handle the mail. Said if I do not return the items we will go to collection and more coins are on the way. Filed a report with ***.Business Response
Date: 07/08/2025
July 8, 2025
Customer Relations Advocate
**********************
**********************************************************************************************
RE:******** *********
**,28599
Case # ********
Account # Not Available
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 27, 2025, regarding Ms. ********** complaint.
Concerning the customers complaint about her *********** mother receiving a Trump item without her request, please provide the mothers name, address or Bradford account number so that we may research this situation.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 AM to 6:00 PM.
Sincerely,
******* *.
Client ServicesCustomer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *********Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting billed for ***** and I have no idea why.Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** *****
******************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 25, 2025, regarding Ms. ************************** customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. We are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ring from Bradford exchange. It started to turn so I sent it back. they are still trying to debit my account for the ring... I have called them multiple times and have been on hold for 40 minutes or longer and then I get hung up on... This is no way to conduct a business, and I want them to stop trying to debit my account because I no longer have that ring.Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ****
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 24, 2025, regarding Ms. ***** complaint.
Concerning item ************, Twilight Luster Topaz ring, we processed a credit in the amount of $122.70 on July 2nd. The credit will appear on the customers credit card account within 2 to 3 business days. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/04/2025
Complaint: 23511410
I am rejecting this response because:not only have I not received the money Bradford exchange took another installment out on July 3rd and I expect that money to be put back as well since the ring is in Bradford exchange possession
Sincerely,
***** ****Business Response
Date: 07/11/2025
July 11, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ****
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 7, 2025, regarding Ms. ***** complaint.
Concerning item ************, Twilight Luster Topaz ring, the credit card credit of $122.70 has been processed. The customer should check with her credit card company to see if the final return transaction of $40.92 has been posted. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Pristine Wilderness sculpture from Bradford exchange on June ******* paid with my credit card. had it sent to a friend that lives in *******. when it arrived piece of it was broken have been trying to call them with no success. I am put on hold never able to talk to anyone. the order number is ************ sent to ******* ***** ********************************************************* received no return label want my money back plus shipping cost as it says on my purchase order. it says on purchase order 100% money back guarantee plus money for having to pay to send it back.Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *******
****************************
*******, OR 97756
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 24, 2025, regarding Ms. ******** complaint.
Concerning item ************, Deer Antler Tabletop Sculpture, a credit of $81.98 was generated for the damaged item on June 24th. The credit for this item will appear on the credit card statement within 2 to 3 business days. We apologize for any inconvenience this may have caused the customer.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought my mother's Christmas gift from **** with all the proof. Bradford exchange was scammed by a fraud. Someone gave my information to Bradford exchange, paid and then pulled it back out, because that person is a thief. The thief stole from Bradford exchange and yet Bradford exchange is demanding payment for a tree I bought from ****, with late fees now I might add. I told them sorry but I never agreed to buy this from you or for that price, but they didn't care. They were scammed, not me. I told them from the beginning, but they won't acknowledge fault. I paid for my tree I have proof that I legally purchased this tree they only have a fake credit card # from a thief. I am not returning a gifted Christmas present and even if I did I would be out the $140 that I paid for the tree. Terrible integrity on their part, they were scammed. I am not paying them for what was purchased in a completely different transaction. Please help me... thank you!Business Response
Date: 07/02/2025
July 2, 2025
Customer Relations Advocate
**********************
*************************************************************************************************************
RE: ****** ******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 21, 2025, regarding Mr. ****** complaint.
Thank you for bringing this matter to our attention. Unfortunately, we are both victims of this unfortunate situation. We kindly ask that the individual contacts their credit card company to dispute the credit card payment so that the money paid can be recovered. Once the money is recovered, payment can be remitted to us,and we will clear the left-over balance.
We apologize for any inconvenience this has caused. If Mr. ****** has any other questions, he can contact our **************************** Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client Services
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