Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 857 total complaints in the last 3 years.
- 280 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/16/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I emailed customerservice@bradfordexchange on June 6, 2025 at 4:49 PM I stated that I'm continuing to be charged on my credit card and I would like a refund and cancellation of the account. I have not received any response as of today 6/16/2025. The charges are without merit and need to stop! I'm a beat-up old Ironworker, and they are stealing my money! Thank you for all of your. Help.
Business Response
Date: 06/27/2025
June 27, 2025
Customer Relations Advocate
**********************
***********************************************************
****************
RE:******* H. *****
*****************************************br>*********,** 07823
Case # ********
Account #*********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 17, 2025, regarding Mr. ****** complaint.
Concerning the series M16 ****************** Carriage Diecast Vehicle, we have cancelled the collection. We have also issued a prepaid return label for item ************, M26 2nd Armored Division, should the customer decide to return the order. Upon receipt of the return, the customers credit card will be credited. We apologize for the inconvenience this situation may have caused.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 ****** 6:00 p.m.
Sincerely,
******* *****Customer Answer
Date: 06/27/2025
Complaint: 23476161
I am rejecting this response because: Your response does not address the issues of my complaint. Be advised that I have been charged a total of ****** from 2/5/25 until 5/22/25 and only received for items. If I were to return anything it would be the *** CCKW-353 Wrecker I would like a refund of the excess charges to my card Thank you in advance.
Sincerely,
******* *****Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
***********************************************************
****************
RE:******* H. *****
*************************************************************************
Case # ********
Account #*********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 27, 2025, regarding Mr. ****** complaint.
Concerning the series M16 ****************** Carriage Diecast Vehicle, we have cancelled the collection. The charges in question are as follows: items ************ thru 004 are billed at $89.54 each, which include sales and service charges and shipping costs. Prepaid return labels are being issued so that the customer may return any item he chooses not to keep. We apologize for the inconvenience this situation may have caused.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 ****** 6:00 p.m.
Sincerely,
******* *****Customer Answer
Date: 07/03/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******* *****Initial Complaint
Date:06/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Attempting to pay bill, cannot pay via internet, can only pay on phone.Waiting in line for 3 hours to "high call volume"Call line is regularly this way when trying to pay, and am now being sent to collections because they can't handle the call volume *for 3 days straight now* and now I am in collections, but can't make it right.Business Response
Date: 06/24/2025
June 24, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ***** ********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 13, 2025, regarding Mr. ********* complaint.
Thank you for bringing this matter to our attention. We apologize for the difficulty in reaching our company. Per our records, the customer provided a credit card on June 13, 2025,to pay the balance of $39.74. The system had not processed the payment, so in the interest of good client relations, we have settled the bill and no payment is due.
We apologize for any inconvenience this may have caused.If Mr. ******** has any other questions, he can contact our **************************** Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:06/12/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered 3 coins totaling $180. Received only 1 coin! I spoke with 2 Reps. **** said it was because I signed up for a subscription and would not get the others until next month! I told them, no, I declined the subscriptions and only wanted the 3 coins. I asked to cancel my entire order and whatever subscriptions they had signed me up for. I also asked for a full refund! This is entirely fraudulent activity by tricking people into some kind of monthly subscription plan! I want reimbursement and nothing more from them! You cannot even speak with a person! **** have pulled all their emails so now they dont open.Business Response
Date: 06/24/2025
June 24, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** *****
***********************
*********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 12, 2025, regarding Ms. ****** complaint.
Concerning item ************, The Few The Proud, the customer has received a quantity of 2 and the series has been cancelled. Item ************, This Well Defend, was cancelled along with the series. We apologize for any inconvenience caused to the customer.
If Ms. ***************** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/11/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have asked this company on many occasions to stop sending products to a P.O. box that I no longer have. I have mailed letters and spoken to a representative to no avail. They insist on sending product to this address, and I'm getting charged for things that are not in my possession. They have even gone so far as placing my information with a collections agency. I need help! I want nothing to do with this company, but like a parasite, they keep coming for me. Any help would be greatly appreciated, and thank you in advance.Business Response
Date: 06/19/2025
June 19, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ******* *****
HC-05 Box 54607
************** PR 00685
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 12, 2025, regarding Ms. ****** complaint.
Concerning Ms. ****** all series have been cancelled. Item ************* **** Diffuser With Coconut has been paid in full and removed from collections. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/09/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
10/24/24 I ordered a train subscription as a Christmas gift. $111.28 12/11/24 Since it did not receive the 2nd item yet, I called them. They told me my subscription was cancelled. I ordered the remaining 29 items of the subscription all at once instead of starting a new subscription since I could return any item they did not want to keep within 30 days for a full refund and that would be after Christmas. What arrived was 27 boxes. 23 unique and 5 duplicates. I did not bother opening the duplicates as I knew they would be returned. $3004.56 = $111.28 * 27. This also matches their website order status and my credit card ************, in total 28 items for $3115.84 12/25/2024 The recipient decided to keep 11($1224.08) and return 17(-$1891.76) (12+5 duplicates). 12/26/2024 I called The Bradford Exchange to start the return of the 17 items. I received 17 tracking labels and attached them to the 17 return boxes.12/27/2024 I returned 17 items and have the *** tracking receipts for all 17.1/22/25 Called The Bradford Exchange as I was only refunded for 12 items. They stated they would refund the remaining 5 items. 1/29/25 Called The Bradford Exchange as I was only refunded for 4 items. They stated they would refund the remaining 1 item. To Date: In their website order status, Order #************ 010 still states Item Status: Return Submitted while the 16 other returns state Item Status: Returned. Yet they were all returned to *** on the same day. I have the credit card statements that clearly show what was charged and credited. I owe The Bradford Exchange $0.I worked with Well Fargo ******** *. with case number: ***************** to go through my statements and verify all the transactions to ensure the disputed charges are accurate. **************** and I are in agreement and the dispute case investigation is now closed. Now 2 debt collectors are sending mail trying to collect payment for 3x$111.28(***********************) and 4x$111.28(Universal Fidelity).Business Response
Date: 06/13/2025
June 13, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: **** ********
*************************
**********, ********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 9, 2025, regarding Mr. ********* complaint.
Concerning the 7 items in question from the ****** ***** Express, although they were never received back, the account was settled. We apologize for any inconvenience this situation may have caused.
If Mr. ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 06/13/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me if settled means they agree I do not owe them anything. For the claim they never received returned items, I previously attached the *** tracking receipt for all 17 returned items. The tracking status for all 17 states delivered.
Sincerely,
**** ********Initial Complaint
Date:06/02/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
My elderly father, ***** *******, who is now on hospice, began ordering items from Bradford Exchange's paper catalog in 2022. He did not at the time realize that ordering the one item displayed in the catalog obligated him to purchase EVERY SINGLE ITEM that would EVER be produced as part of a SUBSCRIPTION for "similar" items to the one item he purchased. Due to his declining cognitive health, he missed payments on bills for subscription items that he never remembered receiving and numerous collection notices were mailed to him. I am his daughter. My name is *** ******. I am his financial POA. My dad lives in ****. I live in ******** where my husband is currently stationed on active duty. I have made trips back to **** to see my father and resolve billing issues with Bradford Exchange over the phone and via email so they would contact the collection agencies and end the notices once I paid the bills. They are impossible to deal with because you never know how much you owe exactly. I thought I had all of my father's billing issues with them closed and all subscriptions cancelled until I received an email notification that another item as part of a BRAND NEW subscription was mailed to him on 5/31/2025. My dad is cognitively unable to order any new items from Bradford Exchange; he is on hospice and is dying! The new subscription number is ******. His client number is *********. There is no way to sever ties with this company. I have emailed, dealt with them on the phone, sent certified mail to cancel all subscriptions with them and nothing works. I feel like this company specifically targets elderly people because they are easily confused by their deceptive advertisements and it is difficult to unwind their tangled web of subscriptions that my father had no idea he signed up for. I see that he is not the only one with this problem. Please help.Business Response
Date: 06/13/2025
June 12, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: *** ****** on behalf of ***** *******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 2, 2025, regarding Ms.Carters complaint on behalf of her father, Mr. ********
Thank you for bringing this matter to our attention. We understand that Ms. ****** has previously contacted our company to cancel all orders, subscriptions, and close her fathers account, however, the customer recently received the Vietnam Battle $2 Bill. We apologize for this situation. We have settled the billing and there is no need to return.We removed Mr. ******** account from our mailing list. As mailings are printed in advance, please allow 6-8 weeks for the mailings to cease. Please let us know if we can further assist.
We apologize for any inconvenience this may have caused. If Ms. ****** has any other questions, she can contact us via this Better Business Bureau venue or she can contact our **************************** Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:05/31/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On January 28, 2025 I purchased three sets of checks and a check book cover from Bradford Exchange totaling $51.22. I did not sign up for nor approve any other services or subscriptions. Now I see that February through May I have been having $16.95 deducted from my checking account for a "rewards" program. I also never signed up for any rebate offer nor was any information given to me about a rebate.I called Bradford Exchange's ****************** and spoke with a surly woman who said insisted that I did agree because I signed up for some rebate and that she would send the email that was initially sent to me. She also in quick succession said that she would cancel the rewards program and issue a refund in an unspecified amount. Judging from the "initial" email Bradford Exchange automatically enrolls their customers in this rewards program for one month and then charges them $16.95. This email appears like any other sales pitch that often gets sent within days of placing an order and likely would have been sent to a SPAM folder. The information about the enrollment is also all the way at the bottom of the email.I feel that this is a completely underhanded tactic to do to customers. Had this not happened, I would have ordered more from them in future, but that will never happen again. I was told to expect a refund but the amount was not specified. I would like to receive a full refund of $67.95 for the amounts deducted for February, March, April and May.Business Response
Date: 06/10/2025
June 10, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******** ********
*********************************************>****************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 1, 2025, regarding Ms. ********* complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. A credit of $16.95 was generated on the customers account, on June ****** order to receive the additional 3 credits the customer is requesting, we are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:05/30/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We receive mail for a neighbor on an absurd basis including 6 pieces today alone. Stop!Business Response
Date: 06/11/2025
June 11, 2025
Customer Relations Advocate
**********************
***********************************************************
****************
RE:**** ******
**********************************************************;
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 31, 2025, regarding Mr. ************************************** account with ******* Talbots name on it has been flagged and noted. Mr. ****** has expressed frustration in constantly receiving the neighbors mail at his address. If he has further concerns, we encourage him to reach out to his local post office. We apologize for any inconvenience caused to the customer.
If Mr. ****** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:05/29/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The Bradford Exchange sent me a $2 ***** **** that I did not order. They sent and are sending my invoices for $50.27. They will not cease billing me and say that the bill has been turned over to their ********************** According to Postal Publication 300, since they sent this to me and I did not order it, the $4 bill is a FREE gift.Business Response
Date: 06/05/2025
June 5, 2025
Customer Relations Advocate
**********************
********************************************************************************************************************
RE: ***** *****
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated March 29, 2025, regarding Mr. ****** complaint.
Thank you for bringing this matter to our attention. We received an order for the ****** ***** $2 Bill collection on February 7, 2025. Per our records the customer contacted our company on February 22, 2025, to cancel the collection. Our representative sent a prepaid return label and explained that the $2 Bill requires return.
If Mr. ***** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:05/28/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
We previously ordered three coins, received them and paid for all of them (we have copies of cancelled checks attached).They then sent us four more sets of coins that we did not order, we promptly returned them, but they said they never received them and have continued to send us invoices (one for each set) every few weeks and threatened collections.I finally paid them in full to stop the barrage.They need to send us a refund and take us off their mailing list.Thank you!Business Response
Date: 06/05/2025
June 5, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: ***** *****
***************************** SE
Snoqualmie, WA 98065
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated May 29th, 2025, regarding Ms. ****** complaint.
Concerning the following items: ************, 2024 American Silver Eagle, ************, We Will Never Forget, ************, ****** ***** ***** 1 Oz., ************, ***** 2024 and ************, Unprecedented Economic Boom, the account has been settled. The series have been cancelled. We apologize for any inconvenience this situation may have caused.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client Services
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.