Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 857 total complaints in the last 3 years.
- 280 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:07/11/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a ring ("Your Wings Were Not Ready") and paid the first of 3 installments. Supposedly, the ring would be shipped within 9-10 days. That was June 9. BE is due to withdraw another payment soon and I still do not have my merchandise. I called the company 4 times and have not had a return call. I have used online chat twice and am only told be patient. I want an answer as to what is going on before I stop payment
Business Response
Date: 07/18/2025
July 18, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE:***** *****
*************** Apt.1F
**********,** 27409
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 12, 2025, regarding Ms. ****** complaint.
Concerning item ************, Your Wings Were Ready, although our system showed the item as shipped on June 19th, the customer has not yet received the ring. We have placed a replacement order. The customer needs 2-3 weeks to receive the replacement. We have credited the account $10.98 for shipping and services. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/18/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:06/28/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I had two fraudulent transactions from my debit card. My bank notified me of one. At the same time, an item was purchased from this merchant. I noticed it on my bank account when the bank notified me of fraud.I contacted the bank to dispute this charge of ******. I received a letter from the company indicating a **** Skellington Moon Pendant was shipped to me. This is not accurate. I did NOT place this order and no necklace has appeared at my address. This company must do better research and look up the ** address or something to confirm I did not make this purchase. They indicated theyre sending me an invoice after my bank returned the funds to me. I will not pay and I will hold them accountable for allowing a fraudulent transaction. I look forward to an apology and resolution, along with restitution for my time spent. The letter they sent is from **** ***** ****************************************;Business Response
Date: 07/09/2025
July 9, 2025
Customer Relations Advocate
**********************
***************************************************************************************************************
RE: ***** *****
Case # ********
Account # n/a
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 29, 2025, regarding Ms. ****** complaint.
Thank you for bringing this matter to our attention. We are sorry to learn of this situation. Ms. ***** reported that she received an invoice for the **** *********** Moon pendant,however she had not placed an online order nor received a package from our company. She notified her credit card company of the issue and placed a chargeback/dispute to reverse the payment.
Ms. ***** contacted our *************************** via email on July 3, 2025, and was assured that the account had been changed to the actual buyers information and any new invoices will be sent to the actual buyer.
We apologize for any inconvenience this has caused. If Ms. ***** has any other questions, she can contact our ***************************. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:06/27/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
93 year old mother being sent Bradford e change ***** memorabilia without request, called the company and explained she never ordered the items. Was told it was ordered I told them she was a democrat with a fraud resistant phone and no email. They said she ordered by mail but I handle the mail. Said if I do not return the items we will go to collection and more coins are on the way. Filed a report with ***.Business Response
Date: 07/08/2025
July 8, 2025
Customer Relations Advocate
**********************
**********************************************************************************************
RE:******** *********
**,28599
Case # ********
Account # Not Available
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 27, 2025, regarding Ms. ********** complaint.
Concerning the customers complaint about her *********** mother receiving a Trump item without her request, please provide the mothers name, address or Bradford account number so that we may research this situation.
If Ms. ********* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 AM to 6:00 PM.
Sincerely,
******* *.
Client ServicesCustomer Answer
Date: 07/09/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
******** *********Initial Complaint
Date:06/25/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep getting billed for ***** and I have no idea why.Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** *****
******************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 25, 2025, regarding Ms. ************************** customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. We are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/24/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a ring from Bradford exchange. It started to turn so I sent it back. they are still trying to debit my account for the ring... I have called them multiple times and have been on hold for 40 minutes or longer and then I get hung up on... This is no way to conduct a business, and I want them to stop trying to debit my account because I no longer have that ring.Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ****
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 24, 2025, regarding Ms. ***** complaint.
Concerning item ************, Twilight Luster Topaz ring, we processed a credit in the amount of $122.70 on July 2nd. The credit will appear on the customers credit card account within 2 to 3 business days. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/04/2025
Complaint: 23511410
I am rejecting this response because:not only have I not received the money Bradford exchange took another installment out on July 3rd and I expect that money to be put back as well since the ring is in Bradford exchange possession
Sincerely,
***** ****Business Response
Date: 07/11/2025
July 11, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ****
****************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 7, 2025, regarding Ms. ***** complaint.
Concerning item ************, Twilight Luster Topaz ring, the credit card credit of $122.70 has been processed. The customer should check with her credit card company to see if the final return transaction of $40.92 has been posted. We apologize for any inconvenience caused to the customer.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/23/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Pristine Wilderness sculpture from Bradford exchange on June ******* paid with my credit card. had it sent to a friend that lives in *******. when it arrived piece of it was broken have been trying to call them with no success. I am put on hold never able to talk to anyone. the order number is ************ sent to ******* ***** ********************************************************* received no return label want my money back plus shipping cost as it says on my purchase order. it says on purchase order 100% money back guarantee plus money for having to pay to send it back.Business Response
Date: 07/03/2025
July 3, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *******
****************************
*******, OR 97756
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 24, 2025, regarding Ms. ******** complaint.
Concerning item ************, Deer Antler Tabletop Sculpture, a credit of $81.98 was generated for the damaged item on June 24th. The credit for this item will appear on the credit card statement within 2 to 3 business days. We apologize for any inconvenience this may have caused the customer.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought my mother's Christmas gift from **** with all the proof. Bradford exchange was scammed by a fraud. Someone gave my information to Bradford exchange, paid and then pulled it back out, because that person is a thief. The thief stole from Bradford exchange and yet Bradford exchange is demanding payment for a tree I bought from ****, with late fees now I might add. I told them sorry but I never agreed to buy this from you or for that price, but they didn't care. They were scammed, not me. I told them from the beginning, but they won't acknowledge fault. I paid for my tree I have proof that I legally purchased this tree they only have a fake credit card # from a thief. I am not returning a gifted Christmas present and even if I did I would be out the $140 that I paid for the tree. Terrible integrity on their part, they were scammed. I am not paying them for what was purchased in a completely different transaction. Please help me... thank you!Business Response
Date: 07/02/2025
July 2, 2025
Customer Relations Advocate
**********************
*************************************************************************************************************
RE: ****** ******
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 21, 2025, regarding Mr. ****** complaint.
Thank you for bringing this matter to our attention. Unfortunately, we are both victims of this unfortunate situation. We kindly ask that the individual contacts their credit card company to dispute the credit card payment so that the money paid can be recovered. Once the money is recovered, payment can be remitted to us,and we will clear the left-over balance.
We apologize for any inconvenience this has caused. If Mr. ****** has any other questions, he can contact our **************************** Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesInitial Complaint
Date:06/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
In November of 2024 I bought a ****** ***** doll off of **** for $85.02. This doll was then shipped to me. In January I received a billing statement from the Bradford exchange stating that I owed them $175.27. I called and spoke with a customer service agent who looked into the matter and stated it was flagged in their system as fraud and what I would need to do is file a police report and send the **** information along with police report via fax and they would resolve this matter. In this account that was created there was a credit card on file not belonging to me, an email address that was not mine and the phone number on file also was not my phone number. I never created an account or had given anyone permission to open an account in my name. After I had faxed all the information to have this dissolved I have since received two more billing statements and now a collections notice from ******************. After seven months of dealing with this issue, the Bradford Exchange is committing acts of harassment. I have been documenting all the information and have sent a dispute letter to the collection agency.Business Response
Date: 07/01/2025
July 1, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: ***** ********
**************************************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 20, 2025, regarding Mr. ********* complaint.
Concerning items ************,*****, we see that the *********** assisted the customer and there is no balance due. We apologize for any inconvenience this situation may have caused.
If Mr. ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:06/17/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered a Christmas collection from this company last year. Not only did they not send me the full collection, but they sent other pieces for a different subscription that I did not sign up for. Each piece was automatically billed to my ****** before it was shipped and paid for. I had extensive problems trying to cancel my account with them. I emailed and called them to no avail. They continue to send me bills for items I have already paid for. When I called to dispute them, I got no resolution. I also emailed them with my ****** transaction receipt showing that I did not owe them money. They still persisted in sending me harassing statements saying I would be turned over to collections after my efforts to prove otherwise. Recently I got a statement from a company called ****************** demanding collection on their behalf. I do not owe them any money and their constant sending of statements and threatening letters is stressful and unnecessary.Business Response
Date: 06/30/2025
June 30, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: **** ******
*******************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated June 18, 2025, regarding Ms. ******* complaint.
Concerning item ************, Coach Comets Flight Camp, we have issued a prepaid return label. Upon receipt, the account will be credited the amount of $58.02 paid on her ****** credit card. The second series on her account, Seasonal Splendor Tree Accessory Collection has also been cancelled. We apologize for any inconvenience caused to the customer.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/03/2025
Complaint: 23479277
I am rejecting this response because:
I do not wish to return the products I've already received and paid for through my ****** account as those items are packed away and it would be inconvenient for me to do so. I do not wish to receive any money back I just want them to quit sending me statements for items I do not owe them for and quit threatening to turn me into collections.
Sincerely,
**** ******Business Response
Date: 07/09/2025
July 9, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: **** ******
11 Road 2403
Aztec, NM 87410
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated July 3, 2025, regarding Ms. ******* complaint.
Concerning item ************, Coach Comets Flight Camp, the clients final installment was never charged on her ****** account as she had requested. The payment failed, which is why we have been sending invoices and the balance is still due.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 07/11/2025
Complaint: 23479277
I am rejecting this response because:I have already provided proof that everything I ordered was charged to my ****** account prior to it being shipped. Those attachments/proof were provided in prior communication with the Better Business Bureau and this company.
Sincerely,
**** ******Initial Complaint
Date:06/16/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
On 9/23/2024, I saw an item on ******** for a cross with 12 pieces that depicted the life of ******. I believed the price was fair for everything depicted in the advertisement. I made the purchase using ******. When I received the order in the mail, it only contained one of the 12 pieces and no cross display case. Thinking that I mustve ordered one piece instead of the collection, I figured Id misinterpreted the advertisement. Next, I received a second piece and checked my ****** and saw that a second piece had been charged to my account. At that moment and for the first time, I realized that this was a subscription and not what I thought I was ordering. I contacted The Bradford Exchange and let them know that I did not intend to purchase a piece of that collection, instead, I was under the impression that I was purchasing a complete set and wished to cancel any additional subscriptions that I may have with The Bradford Exchange. I also checked my ****** account and saw a recurring payment authorization. I emailed the Bradford Exchange and canceled the authorization. I received another piece and an invoice after I already cancelled the subscription and revoked authorization. Again, I contacted The Bradford Exchange and let them know that I previously cancelled the subscription, revoked authorization and that I did not want the piece and that any additional shipments would be considered a gift. Everything about the advertisement, ignoring the cancellation, and continuing to send pieces with an invoice was a classic example of unfair and deceptive advertising. Now, 9 months after the cancellation and 6 months after my last communication, I received a notice that the account had been referred to collections in the amount of $65.22. I called the Bradford Exchange, explained the entire situation. I was offered an option to return the piece in a prepaid package. This company is deceptive in its advertising and ignores requests for cancellation.Business Response
Date: 06/25/2025
June 24, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: ***** **********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated June 18, 2025, regarding Mr.Fitzgeraldss complaint.
Thank you for bringing this matter to our attention. We received an order for the Life of ****** Limoges Box collection via the internet. Our website advertisement pictures and lists the price for each issue as $49.99 plus shipping & services. Please see the attachment for our website advertisement. Our website states:
Your collection begins with Issue One, The Nativity and will be followed by Issue Two, The Baptism of ******, Issue Three, The Woman at the Well and Issue Four, a custom-crafted metal filigree display cross. Additional Limoges boxes, including the "Last Supper" piece, which is three times the size of the others,will follow, each a separate issue.
Each issue will be shipped to you for your review, about one every other month or two (pending availability), at the same low issue price and charged to the credit card on which your order was placed. No need to order each one separately
You may cancel your collection at any time with no obligation
The customer advises that he had cancelled the collection, but the third issue had already shipped. There is no need to return, and in the interest of good client relations, we have settled the bill and notified the agency to cease collections.
We apologize for any inconvenience this may have caused. If Mr. ********** has any other questions, he can contact our **************************** Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client Services
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