Complaints
This profile includes complaints for The Bradford Exchange, Ltd.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 850 total complaints in the last 3 years.
- 274 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Complaint being filed on behalf of, ******* *******, by **** *******, granddaughter. I, **** *******, also assisted w completing the purchase identified in this complaint. For clarity, any use of the word "we" is a reference to both ******* ******* and **** *******. On 1/19/2025 we completed a purchase (item details provided below) via **************************. The charges below were paid using a **** issued to ******* *******. Subtotal:$69.99 US Shipping & Service: $11.99 US Estimated Tax: $6.56 US Total: $88.54 US The estimated delivery period, February 4th- February 19th, was not made known to us until the transaction was completed. Bradford Exchange sent a confirmation email (screenshot attached) and another email on February 6th (screenshot attached) informing us they had shipped the package and provided a tracking number. Each week my Grandmother asked about the delivery, and upon tracking the package I found the label was created on February 4th at 1:01PM and canceled the same day. **** had an advisory regarding winter weather delays noted on the page, and we assumed that was playing a role in the delayed shipping. On February 19th, 2025 ******* received her bank statement and it included the purchase from BE as well as their phone number, so she called to inquire about the status of her order. BE advised that her order was shipped Feb 4th, 2025, so we then reached out to **** regarding the status. **** advised that they were notified of the label creation, but the label was canceled and the package was never provided to them. I emailed BE after contacting ****, and requested they correct this error and provide us w confirmation of shipment by 5PM February 20th, 2025. I also requested they make contact as soon as possible and provided both my number and email address. It was also noted I would file a complaint w your organization if there were no efforts to resolve the matter by the noted date/time. Screenshots attached w order, item, and tracking info
Business Response
Date: 03/03/2025
March 3, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ******* *******
***************************************br>**********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 20, 2025, regarding Ms.Thigpens complaint.
Concerning item ************, My Daughter Yesterday, Today, Forever Personalized Music Box, a replacement shipment request was processed on February 21st.Please allow 3 to 4 weeks for the replacement to be prepared and delivered. We apologize for any inconvenience caused to the customer.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/08/2025
Complaint: 22969980
I am rejecting this response because:The request for the item to be shipped a second time was made by ******* via phone on 2/21, not as result of the email sent to your customer service department nor in response to my BBB complaint. Upon agreeing, for a 2nd time, to send the purchased item there was no eta nor tracking information given. ******* made a second call in late February to inquire about the *** and was told the item should arrive by April 4th, and that is beyond the period of time given ( 2nd order on Feb 21) in the BBB response from your company. The item was advertised in a magazine, and leads consumers to believe it is in the possession of the advertiser, and if it is standard operating procedures for a customer to be charged 2-3 months prior to receiving their purchase, then adequate disclaimers should be noted as such. Being that we have no tracking information, differing delivery dates, no refund for shipping services, and no guarantee that your company even has the item we purchased, I do not feel comfortable accepting the response at this time.
Sincerely,
******* *******/**** *******Business Response
Date: 03/13/2025
March 13, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ******* *******
***************************************br>**********************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 10, 2025, regarding Ms. ******** complaint.
Concerning item ************, My Daughter Yesterday, Today, Forever Personalized Music Box, a replacement order shipped on March 11th. Please allow 10 days to two weeks to receive the order. We apologize for any inconvenience caused to the customer.
If Ms. ******* has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:02/20/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks, at the price quoted. When they deducted the money from my account it was raised from $18.69 to $42.31. I immediately called them ,they said price was raised because I bought checks before so was not. When I asked when they said ******************************************************************************************************************************* about the increase. They said if I received the checks to destroy them and they would refund my money. They refunded the money than within 24 hours deducted $42.31 from my checking account again. This messed up my checking account twice. I tried calling them again they keep giving me the run around. All I want is my money back. I destroy the checks as they instructed, So I'm out the money and the checks. Thank you for your help.Business Response
Date: 03/03/2025
March 3, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ******
**************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 21, 2025, regarding Ms. ******* complaint.
Concerning the customers check order, *****************, Morning Serenade 2 Boxes Duplicate and ************, EZ Sheild 2 Boxes, the account has already been settled. We apologize for any inconvenience caused to the customer.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/05/2025
Complaint: 22965866
I am rejecting this response because:
I did not receive a refund from the company. As I said they refunded the money in two deposits and than deducted it in one deduction, do they think I wouldn't notice this. They did this all on the same day. I have tried calling them but they still give me the run around.
Sincerely,
***** McgrewBusiness Response
Date: 03/07/2025
March 7, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ******
**************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 5, 2025, regarding Ms. ******* complaint.
Concerning the customers check order, items ************, Morning Serenade 2 Boxes Duplicate and ************, EZ Sheild 2 Boxes, both credits were generated on January 28th and typically appear within 5 to 7 business days of the posting.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/11/2025
Complaint: 22965866
I am rejecting this response because:
I send copy of my checking account, where they refunded the money than deducted it the same day.
Sincerely,
***** ******Business Response
Date: 03/17/2025
March 17, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ******
***************************************br>****************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 11, 2025, regarding Ms. ******* complaint.
Concerning the customers check order, items ************, Morning Serenade 2 Boxes Duplicate and ************, EZ Sheild 2 Boxes, our system updated the order to Shipped status, which resulted in the credit card billing to occur. The order was also marked to be refunded. We apologize for any inconvenience caused to the customer.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/18/2025
Complaint: 22965866
I am rejecting this response because:
Sincerely,
***** ******. Unclear if they are refunding my money . I will not contact them because I have tried 3 times talking to them and they give me multiple stories each time, get no results.Initial Complaint
Date:02/19/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased said item on December 30th on **** from seller grhenn_58 for ****** Item was delivered on Jan 6th and on Feb 6th I received an invoice from the ******** Collection requesting payment. I contacted the number on the invoice and I spoke with supervisor that told me they have 3rd party sellers and the seller was credited the whole amount back. I questioned why I am getting an invoice for a charge I never made thru their company and the agents suggestion was to pay the amount or send it back. I asked to escalate to a supervisor and was told they would contact me in 2-3 business days. I missed the call an agent left a message no name and a phone number that I was on hold with for over an hour. When I finally got an agent she explained there was nothing she could do and another supervisor would call in 2 business days. I explained I have already been waiting and if she could connect me to someone higher up and she said no I would have to wait the 2 business days. I asked her if they have 3rd party sellers and she said no which is not what the previous agent told me I also asked how this order was placed and she said if it was done online or thru a agent my address and info was provided. My credit card was never provided for payment how did the payment go thru if the names don't match. She had vague answers and I informed her that since she cannot assist which she stated I would be ending the call and will speak with my attorney. This charge was never made by me and I am requesting the invoice be canceled and my account be deleted from said company.Business Response
Date: 03/03/2025
March 3, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE: ****** ******
********************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated December 17, 2024, regarding Ms. ******* complaint.
Concerning item ************, Kiss: 50 Years of Rocking All Nite Sculpture, the customer will have to dispute the payment with the **** seller and remit the recovered funds to Bradford or return the item to settle the invoice.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/04/2025
Complaint: 22964091
I am rejecting this response because:I never ordered anything thru their company and the issuance of a invoice is fraudulent on their part. Never did I give this company my personal information name, address, and the payment used I know did not match my name because I never ordered from your company. If their systems allow individuals to submit orders on behalf of others that is something that needs to be addressed on their end.
I am requesting invoice to be canceled.
Sincerely,
****** ******Business Response
Date: 03/10/2025
March 10, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE: ****** ******
********************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 5, 2025, regarding Ms. ******* complaint.
Concerning item ************, Kiss: 50 Years of Rocking All Nite Sculpture, the customers order has been settled. We apologize for any inconvenience this may have caused.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/10/2025
Complaint: 22964091
I am rejecting this response because:Business's response does not detail what was settled.
I want confirmation that I will not receive any invoices or other mailings based on this situation.
Sincerely,
****** ******Business Response
Date: 03/14/2025
March 14, 2025
Customer Relations Advocate
**********************
***********************************************************************************************
RE: ****** ******
********************************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 5, 2025, regarding Ms. ******* complaint.
We are confirming, as requested by the customer, that item ************, Kiss: 50 Years of Rocking All Nite Sculpture was settled. Invoices or mailings concerning this matter will be discontinued. We apologize for any inconvenience this may have caused.
If Ms. ****** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/15/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ******Initial Complaint
Date:02/19/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Dear BBB,I have returned all items (5/6), except one which has been paid ($170.14), and copy of payment is attached. However, The Bradford Exchange sent my account to a collection's agency impacting my credit score. I have been receiving malicious mail from 2 separate collection agencies, and my good standing credit has been impacted. Please, have The Bradford Exchange desist this form of corrupt business dealings, and have them rectify this malicious reporting to all 3 credit reporting agencies (*******, Experian, **********).Business Response
Date: 03/03/2025
March 3, 2025
Customer Relations Advocate
**********************
*********************************************************
*****************
RE: Noaris ******
***************************************br>Storrs Manfld., CT 06268
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 20, 2025, regarding Mr. ****** complaint.
Concerning the customers returns in question,there are two invoices with outstanding balances. Item ************, Its The Great Pumpkin Tabletop Tree has an outstanding balance of $42.54 along with item ************, ****** ******* A Holiday Homecoming Wreath Lighted Musical Wreath, $127.60. The other invoices that have been paid in full are no longer being reported to the collection agencies. We apologize for any inconvenience this may have caused.
If Mr. ****** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:02/18/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I accepted the first 2 charges for 4 coins and agreed to continue a monthly order of 2 coins each month for $68.89. I did not receive anymore coins, even though I was charged 11 more times. I made 6 phone calls, including one in October to change our address. The coins have not been received by us at our new home, or our friends at our old home. The company would not provide tracking numbers or refunds. I want my money back. The **** states they have no record of these deliveries. I get a daily email from the post office to tell me what is being delivered and there have been none to either place. Bradford Exchange states they never received any calls from us.Business Response
Date: 02/28/2025
February 28, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ********
**************************************************************
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 20, 2025, regarding Ms. ********* complaint.
Concerning the coins in question and a change of address, the customer can let us know if she would like replacements or credit on the following coins not received: items ************, 2017 $1 Silver American Eagle,017, 2001 $1 Silver American Eagle and 029, 2012 $1 Silver American Eagle. We apologize for any inconvenience caused to the customer.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:02/18/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
As a Vietnam veteran I observed the Bradford Exchange (BE) offering coins on various battles fought there. Over about a year I purchased 8 of the coins offered at varying times for each coin. I paid by check for each one as received and did not use a credit card which they desired. The coins filled the box they provided and I believed they were done with the offer. The company then send a new round of the coins plus another box. I did not want to receive any more so I did just as BE required by them by requesting their form by phone for return paid by them. In the call the company operator said it takes a long period (6 weeks or more) to process the return items for credit and you may still get the $49.80 bills, but disregard it. I send this latest item plus the box back via *** as they requested around approximately late September, 2024. After the 2nd additional request in November for payment on the same returned items, I sent BE a letter. In my 11/5/24 letter I explaining the items were returned and told them to not send any additional payment request for $49.80 since it and remove me from the mailing list. The payment requests from ******* ******, account Executive have continued with the last one just received and dated 2/7/25. They are trying to collect $49.80 which is not owed for the one coin and display box since they were not requested, but both were returned. They are indicating an attempt to negatively reflect on my credit.Business Response
Date: 02/28/2025
February 28, 2025
Customer Relations Advocate
**********************
******************************************************************************************************************
RE: *** ********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification dated February 19, 2025, regarding Mr. ********* complaint.
We thank Mr. ******** for notifying us that he returned the ninth shipment ************ containing the display/coin and apologize for the delay in resolving this matter. We processed the return and settled the bill. We assure the customer that his bill is paid in full and his credit remains in good standing.
We apologize for any inconvenience, and if Mr. ******** has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
*. *****
Client ServicesCustomer Answer
Date: 02/28/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*** ********Initial Complaint
Date:02/15/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks in March of 2014 which I received. However, Bradford Exchange has been charging my credit card ***** every single month for a rewards plan that I absolutely did not authorize. When I called the company to find out what the charge is for, the customer service *** explained that I likely signed up for the rewards plan to get free shipping. Absolutely not true especially given that shipping was only $8.95 at that time. These $***** charges were not authorized by me and I want a total refund of the $1400+ that belongs to me. The *** on the phone told me that they would only refund 6 months. They are clearly wrong for taking $1439.04 from my account and only offering me a refund of 6 months.Business Response
Date: 02/26/2025
February 26, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** *****
*************
*******,
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated September 29, 2023, regarding Ms. ****** complaint.
The customer signed up for the ********************** Rewards Program, a subscription service, which offers free shipping on purchases. The customer is stating she did not request this service. We are advising her to contact the Bradford Exchange ************************ at ************ for further assistance.
If Ms. ***** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ordered checks from these people back in January didn't get them i called and they said they would send more, didn't get them either but yet they charged 2 times i get the checks wrote 2 my rent and my water and they both came back insufficient funds. after i contacted my leasing office and my bank was told that there is nothing they can do, for right now it is the place where i got my checks because they put the wrong number on my account for checking!!! i looked at my check book and found the error but by the time i did that i got a note on my door saying i have all this back charge from the checks. i called and spoke with *a manager* ***** ******* who was very rude to me called me names and not listening to me. i asked to speak to his manager and he said probably would call in 2-3 days. NEVER GO TO THESE PEOPLE THEY SAY CHEEP CHECKS BUT THEY ARE REALLY AMBUSHING YOU TO BUY INTO THEIR BUSINESS. they take money and wont give it back. i got a brand new debit card because they drew out more money after the ***** they already took out.Business Response
Date: 02/24/2025
February 24, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ******* *******
***********
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 15, 2025, regarding Mr.Forshees complaint.
Concerning items ************, Disney Legendary Villains 2 and ************, Secure Ship 2 Boxes, have been refunded. The order placed online was the customers error. We apologize for any inconvenience caused to the customer.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 02/26/2025
Complaint: 22943210
I am rejecting this response because:it was not customer error!!!!!! how dare you say that to me. im a rev.dr and i never make mistakes if it is customer error than other things would be messed up but there isnt is there?? come on, if you say it was customer error is there any error in your printing machines??? i do not accept this. i would call but all i get is 2 managers who OVER TALK ME AND DOES NOT TAKE RESPONSIBILTY OF WHAT HAPPENED!!!!!!!! i want ****** back for my late fees due to YOUR accident in YOUR checks! how dare you say those things to me...plus the *** ***** i talked to who said he was the assistant manager is NOTHING but a unpaid worker, he said that to me! i am threating to get people to take this on...just thought i would do it thru the better business bureau to get a fair amount. but if you want to take it further i have the stamina to go as long as you guys do. im telling everyone NOT TO BUY CHECKS FROM YOU GUYS EVER AGAIN!!!!!!
Sincerely,
******* *******Business Response
Date: 03/05/2025
March 5, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ******* *******
***********
*********, Fl. 34210
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 26, 2025, regarding Mr.Forshees complaint.
The customer placed the check order incorrectly himself online. We are not responsible for the bank charges. There is a document with the checks stating to verify the check information before using the checks. We apologize for any inconvenience caused to the customer.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/06/2025
Complaint: 22943210
I am rejecting this response because:
i am not accepting this..are you the manager in charge? no you are not. you are only the person who takes complaints and dont do anything with it. i have the statement that i sent so either you give me the ****** or i will see you in court! if you are really a person. i have 13 other people who is stating the same thing happended to them and got the same rude people. the customer is always right!!!!! i need the ****** for the return fees on the checks i wrote to my apartment and my water bill that also went to my apartment.
i am NEVER LATE on my bills and i was sent a late notice by my apartment saying non suffecnent funds. how dare you tell me that it is my fault and sign me up for a extra service like other people told me what happended to them! how can you sell stuff on your sight with extra things on it with out letting them know about it. SOMETHING NEEDS TO BE DONE!!!!!!!! i contacted ****** on your side with ABC action news and better call behkan which is 8 on your side and are working with them oh and my lawyer either way i WILL get my money back. NEXT! LETS HEAR BACK FROM YOUR SQUIRLLY REPLY!
Sincerely,
******* *******Initial Complaint
Date:02/14/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Date of Transaction: 2/5/2025 Amount Paid to business: $349.72 What the business committed to provide: 5 CELEBRATIONS FEB BRACELET/EARRING SET to be delivered by 2/10/2025 Nature of dispute: Items were never shipped and never received.Has the business tried to resolve the issue: No. I contacted the business on 5 separate occasions and after being placed on hold for over 30 minutes I was hung up on 3 times. The other 2 times the representative claimed the items had shipped. However, the tracking number provided is not a valid tracking number in the **** system.Business Response
Date: 02/26/2025
February 26, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** *******
***********************
**********************-8911
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 15, 2023, regarding Mr. ******** complaint.
Concerning the customers complaint about the delivery of his orders, they were delivered on February 18th. The shipping carrier is Pitney ***** and the following URL
********************************* can be used to track the items with the order numbers previously provided in the complaint. We apologize for the inconvenience this situation may have caused.
If Mr. ******* has any other questions, he can contact us directly. Our toll-free number is ************ and our hours are Monday through Friday from 7:00 ****** 6:00 p.m.
Sincerely,
******* *****
Client ServicesInitial Complaint
Date:02/13/2025
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased the ******************************* when the installment price was $44, and they explicitly state that when you sign up for the collection, your price will never change.However, they overcharged me 18 timestotaling $800! I contacted customer service and provided proof that I was charged more than I should have been, but they refuse to issue a refund.Business Response
Date: 02/21/2025
February 21, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** ********
**, 37188
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your notification, dated February 14, 2025, regarding Ms. ********* complaint.
We are unable to locate an account with the information given. Please provide an account number so that we may take care of your request concerning the *******************************. We apologize for any inconvenience this situation may have caused.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 02/25/2025
Complaint: 22935511
I am rejecting this response because:
I was never able to create an account at their website and every time I needed to contact customer service I used my order number: ************
Sincerely,
***** ********Business Response
Date: 03/04/2025
March 4, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** ******** (******)
**, 37188
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated February 14, 2025,regarding Ms. ********* complaint.
Thank you for providing the order number, so that we could locate the orders and price in question. The account number provided has a different last name with an Illinois address versus the Tennessee address listed in the complaint. The series is advertised with the price listed below:
Issue One, THREE BROOMSTICKS Pub and Free ***** ****** figurine. Soon your collection will continue with Issue Two, HONEYDUKES sweet shop and Free *** WEASLEY Figurine, followed by Issue Three, HOGWARTS School of Witchcraft and Wizardry and additional villages and figurines, each a separate issue to follow. Installment payments are also available.
Price:$69.99Each Issue
s&s? $12.99
We apologize for any inconvenience this situation may have caused.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/04/2025
Complaint: 22935511
I am rejecting this response because:
When I first signed up for the ***** ****** series, the installments cost ***** per issue.They state on the website that if you sign up for the installments the price of your issues will never change.
The name is different because that's my maiden name and the address is different because I moved since I first bought the series and that has never been a problem.
I'm sure you can see that I have been over charged. Either refund my money or send the rest of the houses.
***** ********Business Response
Date: 03/07/2025
March 7, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** ******** (******)
**, 37188
Case # ********
Account # *********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated February 14, 2025,regarding Ms. ********* complaint.
Concerning the ***** ****** Village, starting with item ************, Three Broomsticks, the price is advertised as $69.99 each issue plus shipping and service, $12.99, plus tax. The customer can also choose to pay each item in 2 installment payments.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/10/2025
Complaint: 22935511
I am rejecting this response because:That's not true. That's the price NOW. When I first started the installments, it was 45 per item. And they say on the website that when you sign up for the instalment you're guaranteed the same price for the life of the line.
Sincerely,
***** ********Business Response
Date: 03/14/2025
March 7, 2025
Customer Relations Advocate
**********************
*************************************************************************************************
RE: ***** ******** (******)
**, 37188
Case # ********
Account # *********/*********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 11, 2025, regarding Ms. ********* complaint.
Concerning the *******************************, starting with item ************, Three Broomsticks, the following is stated on the website:
Your collection of illuminated villages and figurines begins with Issue One,THREE BROOMSTICKS Pub and Free ***** ****** figurine. Soon your collection will continue with Issue Two, HONEYDUKES sweet shop and Free *** WEASLEY Figurine, followed by Issue Three, HOGWARTS School of Witchcraft and Wizardry and additional villages and figurines, each a separate issue to follow.
Price:$69.99Each Issue
s&s? $12.99
The above price was stated at the time the customer placed her online order.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/18/2025
Complaint: 22935511
I am rejecting this response because:
The price of the products were not *****. that's the price of the products right now.The prices are always increasing.
That's why they say on the website that if you sign up for it you'll always pay the same price. The price will never increase for you. thats a statement that it's still on their website. "Reserves the collectible ***** ****** Village Collection from The Bradford Exchange in your name so you never risk an increase on the price of other collectibles in this collection"
You charged me 36 times and delivered 20 pieces. You owe me for 16 pieces that haven't been delivered
Sincerely,
***** ********Business Response
Date: 03/25/2025
March 25, 2025
Customer Relations Advocate
**********************
***********************************************************
*****************
RE: ***** ******** (******)
**, 37188
Case # ********
Account # *********/*********
Dear Customer Relations Advocate:
We are in receipt of your additional notification, dated March 18, 2025, regarding Ms. ********* complaint.
Concerning the ***** ****** Village, our Management team is calling the customer to address her concerns.
If Ms. ******** has any other questions, she can contact us directly. Our toll-free number is ************ and our hours of operation are Monday through Friday from 7:00 a.m. to 6:00 p.m.
Sincerely,
******* *****
Client ServicesCustomer Answer
Date: 03/26/2025
Complaint: 22935511
I am rejecting this response because:
I have not received any calls from this business and they know they over charged me and need to either refund me or send the rest of the products
Sincerely,
***** ********
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