Business Profile
Payment Processing Services
Pavilion Payments Check Services LLC
Complaints
Customer Complaints Summary
- 71 total complaints in the last 3 years.
- 39 complaints closed in the last 12 months.
If you've experienced an issue
Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:01/02/2025
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I keep receiving calls from Pavilion Payments Check Services, LLC. stating that they are collecting a debt of $1230.00 on behalf of ************. I have NOT used or gave this company permission for myself or anyone else to use ANY type of gambling services online or in person. I encourage this company to open/look into a fraud claim, as this was not me. I would appreciate any and all help on this matter. I am coming to the BBB as protection as I'm not sure if this company is a scam. Thank you so much.
Business Response
Date: 01/03/2025
****** ****
*********************
*********, *** 37091
BBB CASE NUMBER: 22757142
Our Account Number: VIP Preferred Number: *********** / ********
Dear ****** ****,
We are in receipt of your communication received on *****. 2025.
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 11.16.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ****** ****
Address: ********************
Phone Number: X** X** 0840
Current Bank Name on File: MONTECITO BANK AND TRUST
On 11.18.2024, there was one transaction processed for $1,200 through our organization and this transaction was processed through our VIP Preferred Check Cashing Program through BETRIVERS - OH.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- ************** AND TRUST per our Terms of Service. On 11.22.2024, the transaction was returned to our organization by ************************ as ACCOUNT FROZEN.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Please be assured as of 01.03.2025 our risk management team was notified for further evaluation and assessment. Upon review, the outstanding balance was dispositioned as Fraud and further recovery efforts have ceased. Please be assured that there is no financial liability associated with ****** **** and the VIP Preferred account has been closed.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 01/06/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** ****Initial Complaint
Date:12/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Received notice of debt collection on a check for insufficient funds: I have never participated in online gambling I have not written a check in this amount and to this merchant I have never used a check with the number "0" I was never alerted by my banks to this attempt as it was most likely using a bank with which I do not do business This is fraud using my name and likenessBusiness Response
Date: 12/30/2024
***** *****
***************************
************* 43220
BBB CASE NUMBER: 22732190
Our Account Number: VIP Preferred Number: ***********/ ********
Dear ***** *****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. We are in receipt of your communication received on *****. 2024.
On 12.09.2024, the patron of record enrolled though our VIP Preferred patron portal. The following information was captured within our operating system:
Name: ***** *****
Address: **************************
Phone Number: X** X** 4712
Current Bank Name on File: ***********************
On 12.10.2024, there was one transaction that was processed through our organization for $1,000 for our merchant BETSARACEN. For your review, we have included the transactional receipt within our operating system that was captured at the time of the transaction for review.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- *********************** per our Terms of Service. On 12.16.2024, the transaction was returned to our organization as unpaid.
Please be assured that we have ceased our recovery efforts. In addition, our risk management team closed the VIP Preferred Account. The debtor account has been placed in our fraud queue and please be assured that there is no financial liability to the patron.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/30/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *****Initial Complaint
Date:12/24/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
So I made a few payments to the sportsbook draftkings for 6,5.25,5.25,5 and 7 dollars with some of these purchase happening a month ago in november, it is literally the end of december when all of a sudden I get emailed about an overdraft for insufficient funds when I made these payments by a company called trusly with the amount totally 60 dollars. These are all false I had money in my bank when I made those purchase now this company Pavilion who I assume is affiliated with ****** since these seem to be contacting about the same purchase and is also lying about me have insufficient funds when I made these purchase when the money was deducted from my account from draftkings several times and I even have the transaction history from draftkings to prove it, they're trying to quadruple charge me an overdraft fee of about 25 dollars so combine with all the purchase it would be a combine $150 they want me to payback for the lie that I had insufficient funds when I made the purchase I did not what happen was this company has extremely slow processing time which they mostly likely do on purpose to scam people like me into thinking I did something wrong. It does not take a week or a month to process funds those draftkings purchase should've been process the day and moment I made them you can't process a week later than send me a later talking about a fake overdraft fee that doesn't reflect the situation you lot of scammers.Business Response
Date: 12/27/2024
***** *******
***************************************br>********************
BBB CASE NUMBER: 22727824
Our Account Number: VIP Preferred Number: *********** / ******** -05
Dear ***** *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 12.12.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program through DRAFTKINGS our client and the following information was captured within our operating system:
Name: ***** *******
Address: **************************************
Phone Number: X** X** 5730
Current Bank Name on File: *********** 360
On 12.12.2024, five transactions were processed for $5.25, $5.00, $7.25, $5.25, and $6.00 through our VIP Preferred Program. In addition, on 12.13.2024, there was another transaction processed through our organization for $11.00. These transactions were processed through our VIP Preferred Check Cashing Program for our client DRAFTKINGS. For your review, we have included the transactional receipts and enrollment within our operating system that were captured at the time of each transaction for review.
Subsequently, our organization guaranteed the transactions and funded our client and debited the patrons designated bank account on file- *********** 360 per our Terms of Service. On 12.18.2024 and 12.19.2024 all six transactions have been returned to our organization by the patron of records banking establishment *********** 360 as INSUFFICIENT FUNDS. In addition, per our Terms and Service agreement each return was assessed a $25.00 service fee.
Per the request of the patron, our organization has ceased recovery efforts and have placed all these accounts in a dispute status. In addition, our organization has waived all service fees that were assessed that have not cleared the patrons banking establishment.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** *******Initial Complaint
Date:12/20/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
Beginning on 11/23/24 and continuing on through 12/3/24 i deposited $407.93 into Bally bet Sportsbook through pavilion pay. I didnt notice it took longer than expected for the money to be withdrawn from my account so a total of $220 worth of transactions bounced. I contacted their customer service team immediately after their first attempt at reaching me and explained to them the situation. I asked for my balance which they said was $260. I then said I would reach my bank because that number didnt seem correct as some of the transactions did process and I wanted to be sure I was being charged correctly. Thereafter, I continued to reach out to them to let them know where I was in the process and everything seemed fine. As of 12/20/24 I am trying to contact the business to pay my dues and they are now saying I owe $400! I was trying to get an explanation when I was hung up on by a women trying to get out of the office because they were near closing time. I am completely willing to pay the $220 I owe them but i know for a fact the total amount I deposited through their services was $407.93 and I paid ****** so I will not pay more than the $220 I owe.Business Response
Date: 12/23/2024
****** *****
**********************************************
************ 80631
BBB CASE NUMBER: 22716304
Our Account Number: ******** - **
Dear ****** *****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
From the time frame of 11.27.2024 12.02.2024 our organization processed and guaranteed 9 transactions for our client *************** ** and funded our patron of record. Below represents the transaction detail. In addition, we have attached the transactions that were funded and guaranteed by our organization for your review:
Date Transactional Amount
11.27.2024 $50.00
11.27.2024 $30.00
11.28.2024 $20.00
11.29.2024 $50.00
11.30.2024 $10.00
12.01.2024 $20.00
12.01.2024 $30.00
12.02.2024 $25.00
12.02.2024 $75.00
The total value of the transaction that were guaranteed by our organization during this time frame was $310.00.
Subsequently, our organization funded and guaranteed the transaction for our client *************** ** and funded the patron of record per our terms and services. During the time frame of 12.03.2024 - 12.05.2024 all 9 transactions were returned from the patron of records bank ********, N.A as INSUFFICIENT FUNDS. In addition, our organization assessed a service fee of $20.00 for each transaction that did not clear the patron bank. The total service fee assessed during this time frame was $180.00.The total outstanding balance which includes the original transaction values and service fees assessed was $490.00.
Per our standard operating procedures and our terms and service, each transaction that was returned were processed as claims and subsequently, were sent back as representments to the patron of records bank ********, N.A including the service fees that were assessed by our organization.
Upon representment, the transactions processed originally by the patron on 11.30.2024 for $10.00 and 12.01.2024 for $20.00 cleared the patrons bank. In addition, the service fees assessed by our organization also cleared the patrons bank for these transactions. To note, there was one other service fee that cleared representment of $20.00 for the patron of record.
The remainder of the transaction sent to the patrons bank as representments were returned to our organization and did not clear the patrons bank account. Below are the associated balances that remained unpaid:
Date Transactional Amount Service Fee Total Balance
11.27.2024 $50.00 $20.00 $70.00
11.27.2024 $30.00 $20.00 $50.00
11.28.2024 $20.00 $20.00 $40.00
11.29.2024 $50.00 $0.00 $50.00
12.01.2024 $30.00 $20.00 $50.00
12.02.2024 $25.00 $20.00 $55.00
12.02.2024 $75.00 $20.00 $95.00
Our organization has decided to waive the associated fees represented above totaling $120.00 which leaves the principal amount of $280.00 outstand according to our records. In addition, we have assigned a manager to assist with your concern and further assist with any further inquiries and have ceased our recovery efforts during this time. Their contact information is below:
Manager Name: ******* *****
Phone Number: ***************
Email: ************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Initial Complaint
Date:12/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I deposited money into a gaming site using this service and somehow my bank bounced the payment. Due to this, I have been charged over $450 in overdraft fees. When I spoke to the associate, they told me they could not refund me but to have my bank return the payment and they would waive it. I was never even contacted to be told that I owed a balance with them. They just took all of my money over and over again. When I was still trying to look for an answer, the associate hung up on me. I would like these fees waived, as I have already taken care of the initial bounced payment.Business Response
Date: 12/23/2024
****** *******
*********************
******************* 48423
BBB CASE NUMBER: 22716304
Our Account Number: ******** - **
Dear ****** *******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
From the time frame of 12.04.2024 12.09.2024 our organization processed and guaranteed 18 transactions for our clients *************** and *************,MI and funded our patron of record. Below represents the transaction detail:
Date Transactional Amount
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.04.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $10.00
12.09.2024 $15.00
12.09.2024 $15.00
12.09.2024 $15.00
The total value of the transaction that were guaranteed by our organization during this time frame was $265.00.
Subsequently, our organization funded and guaranteed the transaction for our clients *************** and *************,MI and funded the patron of record per our terms and services. During the time frame of 12.10.2024 - 12.13.2024 all ************************************************************************************************************* addition, our organization assessed a service fee of $25.00 for each transaction that did not clear the patron bank. The total service fee assessed during this time frame was $450.00. The total outstanding balance which includes the original transaction values and service fees assessed was $715.00.
Per our standard operating procedures and our terms and service, each transaction that was returned were processed as claims and subsequently, were sent back as representments to the patron of records bank THE HUNTINGTON NATION including the service fees that were assessed by our organization.
Upon representment, the transactions processed originally by the patron on 12.04.2024, 7 of the fees assessed by our organization cleared the patrons bank upon representment and one of the transactions originally processed on 12.04.2024 resulted in the principal amount and the service fee clearing the patrons bank upon representment. In addition, the remining 7 of the transactions that were originally processed on 12.09.2024 that were returned and subsequently processed as representments, the principal amounts cleared the banks patrons however, the service fees were returned by the patrons banking establishments.
The remainder of the transaction sent to the patrons bank as representments were returned to our organization and did not clear the patrons bank account. Below are the associated balances that remained unpaid:
Date Transactional Amount Service Fee Total Balance
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $ 0.00 $0.00 $ 0.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.04.2024 $15.00 $0.00 $15.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
12.09.2024 $ 0.00 $25.00 $25.00
Our organization has decided to waive the associated fees represented above totaling $250.00 which leaves the principal amount of $105.00 outstand according to our records. Our organization has also made a decision to adjust off the $105.00 of the principal amount that remained within our operating system. Currently, there is a Zero balance and there are no other financial obligations to the patron. We have assigned a manager to assist with your concern and further assist with any further inquiries and have ceased our recovery efforts during this time. Their contact information is below:
Manager Name: ******* *****
Phone Number: ***************
Email: ************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/24/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *******Initial Complaint
Date:12/19/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I received a phone call from ************* on Dec.11 at 3:55 pm. They asked is I opened an account for online gambling. I told the women "THAT I DID NOT. AND THAT I DO NOT ****** AT ALL." She said the account will be closed or not opened. I looked up the number and it was associated with vippreferred.com.On Dec 19, I received a letter from Pavilion Payments Check Services LLC for a DEBT COLLECTION FOR $1520 WITH AN AUTHORIZATION DATE OF DEC.15. They said they are writing concerning an electronic debit which was presented to BETRIVERS-NY. The transaction was not executed by the bank due to ACCOUNT WAS FROZEN. I HAVE NEVER OPENED ANY accounts at any time, nor do I have any idea what this company is or does.Please verify ALL of your information, and in case someone other than myself tried to open an account, I am not responsible for that.I request you immediately correct your error.Business Response
Date: 12/20/2024
******* *********
***************
******, **. 11576
BBB CASE NUMBER: 22709429
Our Account Number: VIP Preferred Number: *********** / ******
Dear ******* *********,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. We are in receipt of your second communication received on *****. 2024.
On 12.05.2024, the patron of record enrolled at ***********. through our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ******* *********
Address: ******************************************************. 11576
Phone Number: X** X** 6226
Current Bank Name on File: ***********************
On 12.05.2024, there was one transaction that was processed through our organization for $1,500 for our merchant BETRIVERS - NY For your review, we have included the transactional receipt within our operating system that was captured at the time of the transaction for review.
Subsequently, our organization funded our client and debited the patrons designated bank account on file- *********************** per our Terms of Service. On 12.11.2024, the transaction was returned to our organization as ACCOUNT FROZEN.
On 12.*****24, our risk management team closed the VIP Preferred Account. The debtor account has been placed in our fraud queue and please be assured that there is no financial liability to the patron.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/24/2024
Complaint: 22709429
I am rejecting this response because:As, I mentioned in my original complaint, I did not open any accounts. The information you provided with regard to the account opening is Public Information - such as my name, address and phone number. You can ****** any name and this information will be public. Further more, I do not have a bank account with ***********************. Also, the listed email, it IS NOT my email.
You mentioned consumers link their bank accounts in order to conduct ACH transactions. Since I do not have an account with the above mentioned bank, how were you able to do it and issue a line of credit?
THIS IS FRAUD, You have to dismiss your claim.
Sincerely,
******* *********Business Response
Date: 12/27/2024
******* *********
***************
******, **. 11576
BBB CASE NUMBER: 22709429
Our Account Number: VIP Preferred Number: *********** / ******
Dear ******* *********,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit. We are in receipt of your second communication received on *****. 2024.
As mentioned in our previous response on 12.12.2024, our risk management team closed the VIP Preferred Account. The debtor account has been placed in our fraud queue and please be assured that there is no financial liability to the patron. Please be assured, our organization has dispositioned this account as Fraud and have ceased all recovery efforts with this claim as fraud.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/28/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. However, I am concerned that someone can use my name and address and open an account without my knowledge. I would like to know what measures are put in place in order to prevent this from happening again.
Sincerely,
******* *********Initial Complaint
Date:12/02/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I owed Pavillion $170 because on the day the charges were presented to my account a charge of $612 came out of my account that I was unaware would be charged that day. This resulted in the $170 owed to ********* being returned for non sufficient funds. I immediately called Pavillion and explained the situation. The *** saw that my account has been in good standing for several years and she advised that once the account gets to collections (I did not have the money to pay the $170) based on the account's prior status some, if not all of the fees should be waived. The $170 has been since paid - $130 via bank debit and I mailed $40 to ************************************************. Along with a letter to please stop debiting my checking account - I will pay the returned check fees by mail.I was charged a total of $850 (17X50.00) by Pavillion in fees or the returned charges. They put each of these charges through my bank a total of 48 times over the course of 2 weeks. The charges were reversed because I did not have the funds in my account. I called Pavillion to try to work this out. The *** said Pavillion presents the charges 3 times only. Then I can call collections and they will work something out with me. I waited then called collections and asked if the fees could be waived and if not, can I make payment arrangements because I do not have the money to pay the fees charged. The *** said no. I work from 9AM to 8pm daily, we cannot have phones at work, so when Pavillion calls me I cannot answer. Pavillion closes before I leave work. Friday 10/29, Pavillion debited my account $890. Which will be returned to Pavillion - no money in my account. I called today, the *** would not even let me speak. I asked about payment arrangements again, he told me I would need to pay within 2 months. I cannot do that, I am just asking for a reasonable payment arrangement and to please stop debiting my bank account. I am just trying to work out a reasonable solution.Business Response
Date: 12/05/2024
**** ****
*******************************************************************************
BBB CASE NUMBER: 22626517
Our Account Number: ***********
Dear **** ****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
Our organization has decided to waive the associated fees once they are returned from your banking establishment. In addition, we have assigned a manager to assist with your concern and further assist with any further inquiries. Their contact information is below:
Manager Name: ******* *****
Phone Number: ***************
Email: ************************************************************************************
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/11/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
**** ****Initial Complaint
Date:11/26/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
For the past 3 weeks Pavilion Payment Check Services calls everyday to collect on bogus past due accounts related to online gambling. Additionally, they have sent 3 collection letters for the same bogus accounts. I have never participated in any online gambling, and rarely buy anything online.Business Response
Date: 12/02/2024
****** ****
*********************************************************************
BBB CASE NUMBER: 22608624
Our Account Number: VIP Preferred Number: *********** / ********, *********************, and **********
Dear ****** ****,
Pavilion Payments Check Services,LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 11.05.2024, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ****** ****
Address: ************************************************************************
Phone Number: X** X** 1314
Current Bank Name on File: MONTECITO BANK AND TRU
On 11.07.2024, there were three transactions that were processed through our organization, for $3,500.00,$2,874.00, and $2,499.00. In addition, on 11.11.2024, there was another transaction processed through our organization for $6,127.00. These transactions were processed through our VIP Preferred Check Cashing Program through ************** CASINO, ************ AZ, and EAGLE CASINO & SPORTS. For your review, we have included the transactional receipts within our operating system that were captured at the time of each transaction for review.
Subsequently, our organization funded our clients and debited the patrons designated bank account on file- ************** AND *** per our Terms of Service. To date, all four transactions have been returned to our organization as ACCOUNT FROZEN.
Per the request of ****** ****, our organization has ceased contact as of 11.29.2024 and have placed all these accounts in a dispute status.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/02/2024
Complaint: 22608624
I am rejecting this response because i have never used any of these services. I have been the victim of identity theft. These charges are fraudulent, and therefore, I am not responsible for these charges.It's clear to me that no one ever verified the identity of the person claiming to be me. Did you run a credit report? Verify my social security number? Ask for a government issued photo ID and verify it was authentic?
Additionally, the phone number and email shown on the attachments are incorrect.
Sincerely,
T. ******** ****Business Response
Date: 12/03/2024
****** ****
*********************************************************************
BBB CASE NUMBER: 22608624_2nd response
Our Account Number: VIP Preferred Number: *********** / ********, *********************, and **********
Dear ****** ****,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
We are in receipt of your second communication received on *****. 2024. In your initial communication you asked our organization to cease any further contact as your desired settlement. Please be assured we honored your request upon receipt of the initial correspondence. We notated the VIP Preferred account within our operating system, and we took measures to cease calling any number that was associated with the account and cease the mailing of any further written communication.
Our organization does perform risk mitigating screening when a patron enrolls into our VIP Preferred program in attempts to validate patron information. During this process, we did not receive any information that indicated any fraudulent activity or any associations with identity theft.
Additionally, our risk management team was notified for further evaluation and assessment. Upon review, all the outstanding balances were placed in a fraud queue. Please be assured that there is no financial liability associated with ****** ****.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 12/04/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*. ****Initial Complaint
Date:11/09/2024
Type:Status:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
HI, I've used Pavilion Payments before with ************. Yesterday, I just got notification that two charges for $1500 and $1625 were to be deducted from my account. I never deposited $1500 or $1625 into my circa account, and now Pavillion are trying to debit them from my bank account. I'm asking to have these transactions reviewed/ to stop trying to debit my bank account for them.Business Response
Date: 11/11/2024
***** ******
**********************************
************************************
BBB CASE NUMBER: 22534665
Our Account Number: VIP Preferred Number: ***********
Dear ***** ******,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 10.08.2023, the patron of record enrolled though our VIP Preferred Check Cashing Program and the following information was captured within our operating system:
Name: ***** ******
Address: ********************************************************
Phone Number: X** X** 0282
Email: ******************************
Current Bank Name on File: *********** 360
On11.05.2024, there were two transactions that were processed through our organization, for $1,625.00 and $1,500.00. These transactions were processed through our VIP Preferred Check Cashing Program through ********************. For your review, we have included the transactional receipts within our operating system that were captured at the time of each transaction for review.
Subsequently, our organization funded our client ******************** and debited the patrons designated bank account on file- *********** 360 per our Terms of Service. To date, our operating system notes indicate that the debit(s) to the patron have not been returned to our organization.
If the patron of record did not conduct these transactions, they may dispute them with their banking establishment. As a precaution, we have suspended the patron of records VIP Preferred account which will inhibit any further transactions from being processed through our VIP Preferred program. Once the transactions have been returned to our organization, a member of our team will contact the patron, and we can provide further guidance to relieve the patron from any financial obligation. Per our standard operating procedures, we request a signed affidavit of forgery or a police report. Unfortunately, we cannot begin this process until the transactions are returned as dishonored by the patrons bank.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Gaming Services Inc.Customer Answer
Date: 11/14/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** ******Initial Complaint
Date:09/23/2024
Type:Status:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am being told to pay for transactions back in March and April you because of supposed deposit made from a bank account that wasnt even open anymore. I have no idea how that happened and then my information was passed along to a debt collector ****** **** and Creed. As soon as I looked them up they had nothing but negative reviews, scam mentions everywhere, and theyre not even BBB credited. When I log on to pavilion payments it shows no amount due. I have tried contacting both parties but cannot get a response back. I am frustrated about more time wasted and further action taken for charges that are bogus.Business Response
Date: 09/24/2024
******* ********
*************************************
BBB CASE NUMBER: 22325429
Our Account Number: ********** - ** -VIP Preferred Number: XXXXXXX8782
Dear ******* ********,
Pavilion Payments Check Services, LLC. is a third-party payment processor that specifically provides check and electronic check (ACH) guarantee services to its clients. Consumers are able to enroll in our VIP Preferred Check Cashing Program that allows them to link their designated banking account to conduct ACH transactions with merchants utilizing our service. Consumers who successfully enroll in our VIP program are granted a seven-day, revolving check cashing limit.
On 04.20.2023, the patron of record enrolled though our VIP Preferred Check Cashing Program through **********. The following information was captured within our operating system:
Name: ******* ********
Address: *********************************
Phone Number: X** X** 0056
Email: ****************************************
Bank Name: ********* NATIONAL ASSOCIAT
Routing Number: *********
Account Number: **************
On 03.31.2024 there were 9 transactions conducted for a total amount of $185.00. On 04.01.2024, there were a total of 8 transactions conducted for a total amount of $330.00. On 04.03.2024, there were 4 transactions conducted for a total amount of $85.00. These transactions were processed through our VIP Preferred Check Cashing Program through ************
Subsequently, our organization funded our client ************ and debited the patrons designated bank account on file the next business day per our terms and conditions. All 21 transactions were returned to our organization as ACCOUNT CLOSED by the patrons of records bank ****************** AS. In addition,each returned transaction was assessed a $25.00 service fee per our terms and conditions.
We attempted to contact the patron via the mail and called the patron during the time frame of 04.04.2024 08.02.2024. During this time frame, our operating system notes indicate that we did not have any successful contact with the patron of record.Subsequently, these accounts were written off as a loss and placed with a third-party recovery agency.
Please be assured as of 09.24.2024, our organization has requested that the third-party recovery agency cease their recovery efforts. For your review, we have attached all the transactions that were guaranteed by our organization for your review. In addition, we have provided the patron of record with a direct point of contact to assist for any further inquiries.
Name: ****** ******
Title: Compliance and Recovery Specialist
Phone Number: *********************
Email: *******************************************For your review, we have attached all the transactions that were processed and guaranteed by our organization and our Terms of Service. If these transactions were not conducted by the patron of record, our assigned associated will provide further guidance on the documentation needed to disassociate the patron from these transactions.
We thank you very kindly for the opportunity that was created to address your concern. If you require any further assistance, please do not hesitate to contact us.
Best regards,
Pavilion Payments Check Services, LLC.
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