Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Endurance Warranty Services, L.L.C. has 14 locations, listed below.

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• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy Ste 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  15455 Dallas Pkwy STE 600 Addison, TX 75001-6760

• 

  Endurance Automotive Services Department

  6400 Pinecrest Drive, Suite 400 Plano, TX 75024

• 

  Endurance Warranty Services, L.L.C.

  400 Skokie Blvd Northbrook, IL 60062-2816

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I brought my vehicle in for work on 6/12/25 that was covered under my warranty. The repair shop did the diagnosis and opened a claim with Endurance for the covered parts for the repair. An inspector came out to the shop on 6/17 to go over the repair work and give proper authorization for the work to be done, which they did. The repair shop then proceeded to complete said work on my vehicle, then later on endurance said that they were not covering the full cost of repairs because they were able to find aftermarket parts that were cheaper for them. The problem is, the inspector gave the approval for the work to be completed with the parts already and the shop completed the work. Also the shop said they can only use ***** parts in their shop. So now my car is fixed sitting inside the shop but now endurance won't pay out the repair cost. I brought my car to Merrick Dodge Chrysler Jeep who works hand in hand with endurance and they said that they never experienced this problem before with endurance approving the work then retracting it. So now I had to pay the difference in parts for a total of $970.55. I should not be held responsible if endurance gave the go ahead to proceed with the repair work then once finished they said no they aren't covering the full cost with the parts anymore. My claim #CL11977331. Also, the repair shop said that those after market parts wouldn't even properly work with the vehicle so why would I even want to put those parts in? I should be reimbursed this amount that I was forced to pay because endurance decided to not pay for parts that they previously approved.

  Business Response

  Date: 07/02/2025

  After receiving this complaint, an Endurance Specialist contacted the consumer and reached a mutually beneficial resolution. We appreciate you bringing this matter to our attention.

  Customer Answer

  Date: 07/03/2025

   
  Complaint: 23512903
  
  I am rejecting this response because:
  
  I was called by endurance to go over my complaint and was told that they never gave authorization specially to install mopar parts. My reasoning for rejecting the response is because I was originally called up by ****** ***** Chrysler Jeep, the dealership that does the work on the vehicle, who stated that they did in fact have an inspector come out approve the claim for coverage and was given the good to go to proceed with the repair work using the mopar parts. They said I would not have to pay anything out of pocket and it is all covered under warranty. Endurance is telling me they never said that they gave authorization originally to proceed with the install and they had found cheaper aftermarket parts to use for the vehicle. The repair shop informed them that the repairs were already completed, they had used the mopar parts, they are not allowed to use any other parts in their shop and endurance then said they were not covering the full cost. I feel that this is a matter between endurance and the repair shop to debate since there was a clear miscommunication in what they will fully cover. I should be reimbursed because the repair work was already completed after being told it was fully covered, only to be told a couple days after the work was done that actually it is not fully covered. This seems to be a problem between endurance and the repair shop to figure out their problems and I should not be held responsible for their mistakes. I would never have given approval to proceed with the repair if I had known it would not be fully covered. The repair work was already done, I cant say ok remove the good working parts you just did and find old parts to put back in the car and make it not work again. We are talking about $1,000. That isnt just loose change.

  
  Sincerely,
  
  ****** *******

  Business Response

  Date: 07/09/2025

  On June 12th, 2025, the consumers repair facility contacted Endurance to file a claim under the consumers vehicle service contract. The repair facility determined that the vehicle required replacement of the evaporator and the fuse box in the engine compartment. An independent, third-party inspector was sent to document the repair facilitys findings. Please be advised, the third-party inspector is not an employee of Endurance and cannot adjudicate or authorize claims.
  The terms and conditions of the service contract govern all authorized amounts.Regarding replacement of parts, Section III states,

  At the administrators discretion, replacement of covered parts that have experienced a breakdown may be made with original equipment manufacturer parts,non-original manufacturer parts, re-manufactured parts, and/or used parts.

  On 6/18, Endurance contacted the repair facility to provide authorization of the claim, totaling $5,578.60, and including the provision of, among others, an aftermarket evaporator core. The repair facility refused the aftermarket parts and opted to accept the full payment of $5,578.60 instead. Payment was promptly rendered on 6/24, upon completion of the repair. We appreciate the opportunity to clarify the details of the consumers claim.
  
  If you have any questions or need any additional information, please feel free to reach out to me directly at ********************************************* or by phone at **************.

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23512903
  
  I am rejecting this response because:
  
  i still dont believe I should be responsible for the difference if there was a miscommunication between the repair shop and endurance. Im told its covered in full and after everything is done Im told I have to pay the difference. This discrepancy is not on me.

  
  Sincerely,
  
  ****** *******

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased and extended warranty for my 2012 GMC Terrain from Endurance. I Contacted Endurance on 06/23/2025. It took several calls to get through to a live person. I asked if a cracked exhaust manifold was covered and they stated it was. On 06/24/2025. The exhaust vendor contacted Endurance to start a claim on my behalf. They were told that because the manifold cracked due to bolt failure Endurance would not cover this repair. Apparently somewhere in the fine print it states bolts arent covered. In my opinion. I feel that this is wrong. And that this is just a way for Endurance to not pay for a claim on inexpensive replacement item. Its going to cost over $3100 make this repair.. I dont feel its good business practice to mislead consumers when it comes to things like this, and it should be more clearly stated in paperwork. I would like Endurance to pay for this claim. I have added the invoice from the vendor which is Lous Custom Exhaust *********************************** phone number ***********. This is the place that will be doing the repair of my vehicle.

  Business Response

  Date: 07/02/2025

  On June 24, the repair facility for the contract holder filed a claim recommending the replacement of the exhaust manifold. The technician reported broken bolts and a cracked manifold, which led to the claim being denied based on Section X (P) of the contract. This section states that coverage is not provided for:
  
  P. Breakdown caused by or due to the failure of nuts, bolts or fasteners (internal and/or external). Nuts, bolts or fasteners are covered in conjunction with a covered repair that arises from a Breakdown of a Covered Part. 
  
  A Senior specialist has contacted the consumer to address her concerns. After review, Endurance confirmed that the claim was handled appropriately. However, the contract holder has the option to have the repair facility conduct additional diagnostics and provide their findings for further consideration.
  

  Customer Answer

  Date: 07/02/2025

   
  Complaint: 23511175
  
  I am rejecting this response because:
  The repair facility that I chose to take my vehicle to the technician has had ******************************************************** that nine times The manifold fails first then the bolts fail. Endurance has decided that since the bolts failed they already know the sequence that the bolts failed first. In my opinion, I dont think anyone can clearly say what happened first whether the bolts failed or the manifold failed. I believe wholeheartedly in the business that I chose to do the work and if they told me the manifold failed first I believe them 100% I will be contacting the business tomorrow To have them contact endurance again On my behalf. That being said, I will not close this claim. Thank you for your time..
  Sincerely,
  
  ******** ********

  Business Response

  Date: 07/09/2025

  Endurance has confirmed that the claim was handled appropriately. As it stands, the claim remains denied based on the obtained diagnostics. However, the contract holder is welcome to have their repair facility conduct additional diagnostics and submit their findings for further review. For any additional assistance, the contract holder may contact Specialist Chenique at ************.
  

  Customer Answer

  Date: 07/09/2025

   
  Complaint: 23511175
  
  I am rejecting this response because:
  They are denying this because of broken bolt. My vehicle( GMC Terrain and its sister vehicle ***** Equinox) with a 2.4l eco engine are known to blow manifolds. The vender I chose Lous Custom Exhaust, has stated that the manifolds blow first and then the bolts break. Endurance upon gearing I needed a manifold asked Lous if the bolts broke. Then then denied my claim. Lous is more then happy to speak with you the BBB if you wish to reach out.
  Endurance also claims I gave the top of the ** e in aftermarket po**cies. This po**cy was started in 2021. To this date, this is the first time I have attempted to use the po**cy. I strongly be**eve that Endurance uses the bolt clause to not pay on their po**cies.

  I have attached Lous contact information. They are more than wil**ng to back up, what they stated to me. They went and retrieved some of the parts from this repair 
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:06/24/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endurance said their phones were down so they could not accept or deny my claim. The air in my car is not working which is covered in my endurance plan. They dragged this out for a week and every time I called I was on hold for at least 30 min. The *** at the ***** dealership kept my car for two days trying to reach Endurance but was unable to speak to anyone. He was finally able to speak to someone from Endurance five days later at the end of the day on June 13th. He said they declined my request stating that air is not covered in my plan.

  Business Response

  Date: 07/01/2025

   Thank you for bringing this matter to our
  attention. A Senior Resolutions Specialist has contacted the consumer and
  addressed their concerns. We appreciate the opportunity to resolve this matter.

  Customer Answer

  Date: 07/02/2025

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID 23473659, and find that this resolution is satisfactory to me.
  
  
  
  
  Sincerely,
  
  
  
  Andrea Robbins

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Endurance Warranty is***d not being honored for engine replacement. Misleading, false ad, false info, and contact. They had *********** check the car, break it down, and now refuse to pay for the motor. ******. Endurance was informed it was a motor before they had them break it down. Now refusing to honor repair. It's a 2014 ****, and they want to only give $950 when they were told the cost before all this was approved. Several managers inform me Endurance is going to pay for the motor. No matter what. They had me send receipts for oil changes. I think they are misleading and taking people's money. Now the car motor is broken down, and they don't want to pay. I don't have any money to pay to get my car fixed. I paid for a warranty in case I ever need it, and I do, since the car messed up. They don't want to honor and keep their word. I am very disappointed. I have called several times; they are making up lies. Dealers don't fix any motor for $950. The engine is no good. I want them to honor their warranty and fix my motor. I am trying to work with them. They need to work something out with the dealer. Get my car fixed. The only transportation I have right now. I am going to go higher and higher till I get justice. false advertisement. I paid for my warranty faithfully. I need this is*** resolved ASAP. I am going to report them to the governor and consumer services and everybody. very misleading warranty company. I am going to call legal services and a lawyer and *** if I have to. This is wrong. I need you all to contact them and resolve it if you all can. They need to be reported, so I reported this to you all. It's not right to trick people. Now my car is left at the shop, still not fixed. I have no money to pay them to fix it. They told me to call a certain number and get a loan. Why get a loan when I have a warranty that's supposed to cover my car? I am going to let people know how they scam and lie. Don't honor the word. $950 won't even fix a 2005 motor if it's gone. They are full of it. Con artist, liar. Very unhappy and disappointed. Not a happy customer. Hurt and sad.

  Business Response

  Date: 07/01/2025

  Upon receipt of this complaint, an Endurance manager attempted to reach the consumer but was unsuccessful. The manager has provided his contact information via voicemail and email. We are requesting that the consumer contact the manager directly, so that we may address her concern.

  Regards,

  Endurance Resolutions

  Customer Answer

  Date: 07/09/2025

  Better Business Bureau:
  
  As of 07/09/2025, the issue has been resolved. Thanks.

  Sincerely,
  
  ****** ********

• Initial Complaint

  Date:06/23/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a warranty for my car from Endurance Warranty Service. I paid extra for additional warranty services with that being said they told me that my car is fully covered. I pay about $170.00 a month for this service. Its difficult for me to do because Im on disability and have a fixed income. So I do without to make these payments. I have a $100.00 deductible, which I'd be able to come up with or borrow much easier than an expensive repair bill. There are a few things that went wrong with the engine. I was told that the *** valve went bad, which caused a chain reaction. Now they won't cover the claim stating that the *** valve is not a covered part. So they denied the whole claim. I cannot be without a car. I live in the country and everything is 20 miles away or more. I would greatly appreciate your help with getting this claim paid.

  Business Response

  Date: 07/01/2025

  Upon receiving this complaint, Endurance's Resolution Specialist made several attempts to contact Ms. ******* without success. Endurance will persist in its efforts to reach her. Alternatively, the contract holder may contact Specialist Chenique at ************.

• Initial Complaint

  Date:06/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phone complaint taken by BBB Staff : Consumer contacted the business to cancel his warranty in May, as he bought a new car & no longer needs it.  He was paying $129.43 a month.  He had to send the ending mileage of the car he traded in and had to have it notarized which he did along with the bill of the new car. Now they are claiming they never received the information. He would like a refund of $500 as he never used the warranty.

  Business Response

  Date: 06/30/2025

  Upon receiving this complaint, an Endurance Resolutions Specialist contacted the consumer to address their concerns. Endurance and the consumer are actively working toward a mutually beneficial resolution.

• Initial Complaint

  Date:06/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ENDURANCE INFORMED ME 06/19/2025THAT MY CLAIM WAS DENIED DUE TO 1000 MILES OIL CHANGE PAST DUE WHICH IS NOT TRUE I HAVE DOCUMENTS SHOWING BY MY VEND# WHICH STATES THAT MY OIL NEEDS TO CHANGED EVERY 7500 MILES OR 12 MONTHS WHEN I PURCHASED THE VEHICLE BACK ON 06/07/2024 IT HAD AN 100 PERCENT OIL LIFE WITH ******* MILES I HAD AN OIL CHANGE AT ******* MILES SO MY NEXT OIL CHANGE WOULD BE ******* AND MY CURRENT MILEAGE IS ******* WITH A 4 PERCENT OIL LIFE LEFT SHOWING ON THE DASH IM IN NEED OF A ENGINE AND IT SEEMS LIKE THEIR TRYING TO GIVE ME THE RUN AROUND I TALKED TO THE TECHNITION AT ***** ******* CHEVROLET IN **********,** CONTACT IS ************ AND THEY STATED THAT THEY GET THAT ALL THE TIME WITH EXTENDED COVERAGE TRYING TO WIGGLE THEIR WAY OUT OF PAYING THEY STATED THAT IT IS RIDICULOUS AND SAID IT DOESNT HAVE ANYTHING TO DO WITH YOUR ENGINE FAILING ANYWAY. I DONT KNOW WHERE TO TURN COULD YOU PLEASE HELP CON TRACT # IS EADV187726472.THANKS

  Business Response

  Date: 06/26/2025

  On 6/10/24, the consumer purchased an Endurance Prime vehicle service contract. Prime is a stated-component coverage, meaning all eligible components are listed by name in the contract. Any part not listed is not eligible. 
  
  On 6/10/25, Terry Labonte Chevrolet contacted Endurance to initiate a repair claim. The shop reported that the check engine light was illuminated and a knocking noise was present, and subsequently requested an engine replacement. Additionally, the shop requested the replacement of the front shocks, pinion seal, and the engine and transmission oil cooler lines. However, these items could not be authorized, as they are not listed under the vehicle service contract.
  
  As the engine was eligible for coverage, Endurance dispatched an independent third-party inspector to verify the shop’s findings and assess the extent of the damage. Following the inspection review Endurance requested documentation to verify that the consumer met the contract’s maintenance requirements in accordance with the terms of the contract.
  
  After reviewing the maintenance invoice dated November 5, 2024, which recorded a mileage of 204,350, it was determined that the consumer exceeded the required maintenance interval by 1,081 miles. Consequently, the engine replacement could not be authorized and is excluded under section VIII. EXCLUSIONS – WHAT IS NOT COVERED:
  
  [G] For any Breakdown caused by Your failure to follow the instructions in Section IV. Your Responsibilities and Section V. Filing a Breakdown Claim, any Breakdown where maintenance records, with the exception of maintenance paid for by Us pursuant to Section VI.D. pertaining to a Breakdown have been requested by Us but cannot be produced or verified, or Breakdown as a result of lack of normal maintenance required by the manufacturer’s maintenance schedule for Your Vehicle. 
  
  Upon receipt of this complaint, an Endurance Senior Resolution Specialist contacted the consumer to discuss the claim details and the applicable maintenance requirements. In the interest of customer service, the consumer was offered a full refund, which the consumer declined.
  
  Best Regards,
  Endurance

  Customer Answer

  Date: 06/26/2025

   
  
  Complaint: 23500754
  
  
  
  I am rejecting this response because:
  
  
  
  Sincerely,
  
  
  
  Kenneth Rogers

• Initial Complaint

  Date:06/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased the "SUPREME" warranty through Endurance in November of 2024. I took my 2019 Silverado to the dealership because my tire sensors are not reading and as of the day prior when I stopped my truck at a stop sign I felt a jerking movement from the engine. I took it to the dealer the next day. There were NO CHECK ENGINE lights, or warnings. The dealer told me that the transmission 3,4 clutch needed to be repaired. Endurance came out to give the approval and stated that the motor mounts need to be repaired which they agreed to cover. They denied covering the transmission. I called Endurance and they told me that because I didn't have my vehicle towed to the dealer they will not cover it. I asked why would I have it towed if there isn't even a check engine light on? And how am I supposed to know it has an issue if there are no warning lights and it just happened? The lady stated this is their policy. I asked to speak to a manager and she stated there isn't anyone else to speak to. The decision was final. She then asked if I wanted to be transferred to the finance person to finance the repair. This was after waiting 40 minutes on hold. The dealer told me this is the third time Endurance has denied claims in the last two weeks at his place. This is the most frustrating experience I have ***** had with a vehicle repair. I am looking at my options as to what path to take next. The warranty I purchased from Endurance was over $4,000! The salesman told me everything was covered basically besides brakes after the first month. They will not cover the tire sensors either. DO NOT BUY A WARRANTY THROUGH THIS COMPANY! They take your money but do not live up to their agreement.

  Business Response

  Date: 06/26/2025

  Upon receipt this complaint, an Endurance managee contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
  
  Best Regards, 
  Endurance
  
  

  Customer Answer

  Date: 06/27/2025

   
  Complaint: 23499254
  
  I am rejecting this response because they called me and tried to once again not live up to their end of the agreement. They gave multiple options of them paying me out a sum of money to pay the dealer for a repair the dealership stated I did not need. (They made an agreement with the dealership to fix motor mounts that the dealer stated I did not need). I was never once offered for them to live up to their agreement. The dealership sent me a document stating the transmission issue has NOTHING to do with the motor mounts. That it is a completely independent issue. ENDURANCE is not listening to the experts at the dealership. They are trying to come up with loopholes to get out of their agreement. They even offered me a refund for the what I have paid for my warranty so far in order to get out of their responsibility. Going on 3 weeks without my vehicle. This whole situation is unreal. 
  
  Sincerely,
  
  ************ *****

  Business Response

  Date: 07/07/2025

  Thank you for bringing this matter to our attention. Endurance is conducting a thorough review and is actively working toward a resolution.

  Kind Regards,

  Endurance

  Customer Answer

  Date: 07/10/2025

   
  Complaint: 23499254
  
  I am rejecting this response because:
  
  I spoke with ********* on June 26th. I informed her that I was leaving the country for a month on July 4th and that where I was going has a 10 hour time difference. She said she would get back to me that day or the next. She never did. I called and left her a message on June 30, July 1, July 2 and never received a return call. She finally called and left me a voice mail on July 7th stating she would call back on the 8th with a resolution. She never called back to this point. I do believe this is part of their business model. To make things very difficult to wear people out so they dont have to pay. 
  
  Sincerely,
  
  ************ *****

• Initial Complaint

  Date:06/20/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This Endurance ********************* will not stop!

  Business Response

  Date: 06/20/2025

  Please be advised Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received an emailed advertisement for products sold by Endurance.         
  We are sorry for the frustration that Endurance's email caused Ms. Pedersoli, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct email advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
  
  

• Initial Complaint

  Date:06/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had paid on the policy for approximately 8 to 9 months had the vehicle towed in because it was making a loud noise was advised that the battery was low and they wanted to put in a $400 battery I did personal research and found on my own for $200 took it to them and then they charged me $150 just to put the battery in as far as the issue with the noise they said the vehicle was too rusted underneath that they could not do any work on the vehicle I took it and got a second opinion and found out that was a lie so they refused to work on my vehicle never late on my payment but I was so fed up with it all I canceled my policy so I say to anybody buyer beware with endurance and the dealership was a ***** dealership in ************ ******* then immediately they wanted to do a trade in for another ***** Equinox because mine is a 2008 that is paid for so no I declined that

  Business Response

  Date: 06/20/2025

  As a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" and "Do Not Call" database to ensure that they do not receive any future direct contact from our company. Please allow up to 10 business days to process this request.