Business Profile

Auto Warranty Services

Endurance Warranty Services, L.L.C.

This business has applied for BBB accreditation.

Complaints

This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

3,467 total complaints in the last 3 years.
1,179 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Harassment with multiple unsolicited emails daily from Endurance auto warranty. I have unsubscribed, although I've never subscribed to them. I have blocked and muted them, yet I still receive multiple emails daily.
Business Response
Date: 06/16/2025
Please be advised Endurance vehicle service contracts are offered in over 3,000 automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a emailed advertisement for products sold by Endurance.
We are sorry for the frustration that Endurance's email caused Ms. May, and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct email advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Initial Complaint
Date:06/11/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My truck has an issue with the engine and we are still under warranty. We had it towed to a dealer they approve of and started the claim. It took 5 days before they would even send out an inspector to approve the claim. It has since been another five days since that happened. We have been without our truck for 2 weeks now. We cant even get our rental until the claim shows approved in their system. I have been trying to get ahold of someone for 3 days and when you call it just keeps you on hold music and never gets you to a real person. I just want to get this claim done and be able to get our rental finally but cant get anyone to actually help.
Business Response
Date: 06/20/2025
Upon
receiving this complaint, an Endurance resolution Specialist contacted the
consumer to discuss the claim in detail. Endurance is actively working with the
consumer toward a mutual resolution.
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2017 Chevrolet Tahoe on October 3, 2023, and later bought a vehicle service contract (Secure Plus Plan) from Endurance Warranty Services on May 30, 2024. At the time the warranty was purchased, the vehicle was in good working condition with no check engine light or mechanical issues. The car had been properly maintained through regular oil changes and inspections performed by the dealership where I purchased it.Around August 1, 2024, my check engine light came on. I contacted Endurance, who instructed me to take the vehicle to a dealership for diagnosis and repair. After more than 30 days, I received notice that Endurance would not cover the cost of the repairs, stating that the issue was a pre-existing condition.This claim is both inaccurate and unfounded. I have service documentation from the dealership proving there were no known issues with the vehicle prior to my warranty purchase. Based on the Secure Plus Plan coverage, the repairs should be eligible, and I believe Endurance is wrongfully denying coverage.Additionally, Endurance advertises its service as hassle-free, but my experience has been the opposite. I feel misled by their marketing and mistreated as a paying customer. Im requesting that my claim be reviewed again, that the repair costs be covered, and that the company provide transparency and accountability for its denial process.Resolution Requested:Reversal of claim denial Coverage of the repair under the Secure Plus Plan Written explanation for original denial
Business Response
Date: 06/20/2025
On 8/23/24, the consumer’s repair facility submitted
a claim for engine repairs. As part of the claims review process, Endurance
requested documentation to verify that the vehicle’s maintenance requirements
had been met.
Upon review of the submitted documentation, it was shown
that engine issues were present prior to the purchase of the contract. As a
result, the claim was denied, as the issue was a pre-existing condition and
therefore excluded from coverage.
An Endurance manager has since contacted the consumer and
presented a resolution offer. At this time, the consumer has not yet accepted
the proposed resolution.
Regards,
Endurance Resolutions
Initial Complaint
Date:06/10/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Endurance warranty has not honored their promises and commitment to provide services for failed transmission internal parts.
Business Response
Date: 06/18/2025
Upon receipt of this complaint, a manager attempted to contact the consumer to address their concerns. We encourage the customer to reach out to Cassie at (833) 760-0386 to further discuss the matter.

Kind Regards,
Endurance
Customer Answer
Date: 06/19/2025

Complaint: 23449648

I am rejecting this response because:

This business has been disingenuous and deceptive. When I sent numerous emails to them about my dissatisfaction with the claims process, and the impending denial of my claim no one responded. My car sat for 27 days and no one from endurance warranty reached out to me. I am now out of pocket $6200 after they breached their promises to cover items that fell within acceptable conditions. I have joined 2 class actions

Sincerely,

James Hill
Business Response
Date: 06/25/2025
Following receipt of this complaint, an Endurance manager continued attempts to contact the consumer at the phone numbers on file and left a voicemail. We kindly request that the consumer contact Cassie at (833) 760-0386 to discuss their concerns.
Kind Regards,
Endurance
Customer Answer
Date: 06/25/2025

Complaint: 23449648

I am rejecting this response because:

Endurance ignored my repeated requests for the adjuster or a manager contact me prior to denying my legitimate claim for transmission failure repair. I am now only interested in 2 pending class actions against Endurance in Illinois.

Sincerely,

James Hill
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Endurance denied our claim because of a mistake made by one of their employees. They told us our claim would be paid it was just matter of getting the vin corrected. But instead they cancelled our old policy and denied our claim saying it would be considered pre existing. This is totally wrong. Our truck needs a transmission that's gonna cost around $10,000 and we are not able to pay that out of pocket. That's the whole point in purchasing and extended warranty for times such as this. We Just need help getting then to honor their warranty. We have been fighting with them for over a month now on this. We are paying for a warranty that we can't use.
Business Response
Date: 06/17/2025
After receiving this complaint, a manager from Endurance has since contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.

Kind Regards,
Endurance

Customer Answer
Date: 06/25/2025
Complaint: 23446301

I am rejecting this response because: the issue has not been resolved. I am currently waiting to hear the decision from Endurance.

Sincerely,

Donterrius Sinclair
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought this warranty for both of my pick up trucks and when we went to file a claim, they denied it over some stupid excusethat had nothing to do with the vehicle
Business Response
Date: 06/17/2025
After receiving this complaint, a manager from Endurance contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.
Best Regards,
Endurance
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I bought a 2022 ********* from ******************* October ******, with ****** miles.I purchased a warranty policy from Endurance Warranty Services (Walco is the finance **** on Feb. ******. Miles on the truck were ******. On March ******* I had my pick-up taken to ****** motors mileage was ******, it had collapsed lifters, which are covered in the policy. Endurance denied my claim due to a lack of maintenance, the pick-up has a carfax and documentation of all things done. I sent E-mails to the reconsideration people with no response on May ****** and again on May ******, again no response. So on May 12th or 13th I mailed my reconsideration documents, again no response. I paid out of pocket for my repair $4718.95 plus $141.57 credit card surcharge. I only put 6038 miles on my truck in 5 months, I don't know where the lack of maintenance comes from. Thank you for your time and consideration. **** ********.Another E-mail you may use is ********************* Thank you again.
Business Response
Date: 06/17/2025
Thank you for bringing this matter to our attention. An Endurance manager has contacted the consumer and working toward a mutual resolution.

Kind Regards,
Endurance
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I canceled my extended warranty on 5/13/25 and requested a refund per my contract. I called back a week later and was told the refund process would take 4-6 weeks. I called 6/9/25 to see if my refund was processed and was told no request was submitted and this will take 4-6 weeks. I shouldnt have to wait any longer because of any employees incompetence. I feel like endurance warranty is giving me the run around and I have no faith that my second refund request was submitted. Weeks have went by and I shouldnt have to keep calling for something that shouldve been processed.
Business Response
Date: 06/12/2025
Thank you for bringing this to our attention. A manager from Endurance has reached out to the consumer regarding this matter. Endurance and the consumer have resolved this issue, and a check has been mailed out.

Customer Answer
Date: 06/12/2025

Complaint: 23442809

I am rejecting this response because:

Per, the manager no itemized statement was sent regarding deductions taken. The amount being refunded is extremely low and I never filed a claim, my contract states a $50 administration fee (per the manager because I live in Texas I was charged other fees (not listed in my contract). When I requested the refund on 5/12/25 I was told I would be sent an itemized statement regarding deductions in the mail because it couldn’t be sent via e-mail. This is ridiculous Endurance is trying to keep majority of my money and I never filed a claim. I am disputing any deductions outside the $50 adminstrative fee as stated in my contract. Deducting fees and not providing the consumer with a itemized statement sounds very fraudulent and makes no sense to me.

Sincerely,

Catrina Maxwell
Business Response
Date: 06/18/2025
Upon receiving the complaint, an Endurance Specialist contacted the consumer, addressed their concerns, and resolved the issue. If the consumer has any further questions, they may contact Specialist Jasmine at 833-760-0386.
Initial Complaint
Date:06/09/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I previously had a warrant with another company. I cancelled it because Endurance had better coverage. When I signed up for this warranty, I was told by the *** it was like a new car warranty bumper to bumper. Well, apparently, thats not true. Ive had to have a few things ***aired and Endurance didnt cover it leaving me to come out of pocket. The one thing they did cover, they didnt fully pay for because a cheaper part was found at Auto Zone yet, my car was at the dealership. Now, my car is once again at the dealership and the ***air is not covered. This is not like a new car warranty bumper to bumper as I was told when I signed up which is why I signed up. Im frustrated because I was lied to for a sale. I would like my ***airs covered.
Business Response
Date: 06/13/2025
Thank you for bringing this concern to our attention. A manager from Endurance has reached out to the consumer and a mutual resolution has been reached. We appreciate the consumer for the opportunity to resolve this concern.
Regards,
Endurance
Customer Answer
Date: 06/19/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

******* ******
Initial Complaint
Date:06/06/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchase H31**303835363538**38H insurance May 23, 2024 at a cost of $147.56. I took my car in for needed repair on May 23, 2025 and took it to ****** and I was advise caliber went out on the right passenger wheel and the caliber damage the the roaders. I have spend a total of $641.00 for repairs and additional $68.74-[pro-rate amount) for a payment I made in June 2025. Since this company wasn&#**;t honoring their contract or paying any repairs for my car. I canceled policy June ******. for total amount of $709.74.
Business Response
Date: 06/13/2025
Thank you for bringing this matter to our attention. Upon receipt of this complaint, an Endurance Senior Resolution Specialist attempted to contact the consumer to address their concerns but was unsuccessful. At the consumer's request, the contract was canceled. A prorated refund is expected to be mailed around June 19th. We encourage the consumer to reach out to ****** at ************ for further assistance.
Kind Regards,
Endurance
Customer Answer
Date: 06/17/2025
Complaint: 23433927

I am rejecting this response because: I have made several attempts to speak with ****** from Endurance but was not successful, as I was only able to speak with the customer care ***** and the gentleman ***** and **** had nothing good to say about Endurance, and was going to try and get someone to answer my call! So all I can do at this point is wait to see what their offer is, and see if it is acceptable or not, unless I hear back from ******* As I have stated I want to keep this case open, and hopefully justice will prevail!
Sincerely,

******* *******
Business Response
Date: 06/20/2025
After receiving this complaint, an Endurance manager contacted the consumer. Endurance and the consumer are currently working towards a mutually beneficial resolution.

Kind Regards,
Endurance

Customer Answer
Date: 06/23/2025

Complaint: 23433927

I am rejecting this response because:
June 23,2025

I have reviewed my options, and after speaking with ****** from Endurance on Friday the 20th of June we did settle on an agreement to which ****** stated Endurance would be mailing me a check on Tuesday the 24th of June, and was just holding out on closing this case until I had check in hand.

Thank you for being patient.

Sincerely,

******* *******
Sincerely,

******* *******

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

This business has applied for BBB accreditation.