Auto Warranty Services
Endurance Warranty Services, L.L.C.This business has applied for BBB accreditation.
Complaints
This profile includes complaints for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Complaints Summary
- 3,467 total complaints in the last 3 years.
- 1,180 complaints closed in the last 12 months.
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Submit a ComplaintThe complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.
Initial Complaint
Date:06/17/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I ENROLLED IN A AUTO WARRANTY WITH ENDURANCE THEY INFORMED NE THAT THERE WAS A 30 DAY ***** MILE WAITING PERIOD WHICH I UNDERSTOOD. I WAS PAYONG ****** PER MONTH FOR THIS WARRANTY. AFTER I MADE THE SECOND PAYMENT WHICH WAS WELL OVER THER= 30 DAY WAITING PERIOD ANBD I HAD DRIVEN ALMOST 2600 MILES MY AIR CONDITIONER STARTED BLOWING WARM AIR ( IT WAS WORKING JUST FINE UNTIL THEN) I TOOLK IT INTO THE SHOP TO BE CHECKED AND THEY INFORMED ME THAT THE COMPRESSOR WAS BAD ******* DOLLAR REPAIR. THEY CONTACTED ENDURANCE AND TGHEY DENEYED THE CLAIM SAID IT WAS PREEXISTING, I CALLED THEM AND THEY SAID WELL THAT COULD HAVE BEEN GOING OUT FOR SOMETIME . I HAVE CANCELLED THE WARRANTY AND DEMANDED A REFUND OF MT PAYMENTS WHCIH THEY HAVE REFUSED TO DO EVEN THOUGH THEY ADVERTISE A MONEY BACK GUARANTEEBusiness Response
Date: 06/25/2025
After
receiving this complaint, an Endurance Specialist contacted the consumer and reached
a mutually beneficial resolution. We appreciate you bringing this matter to our
attention.Initial Complaint
Date:06/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
The warranty company does not want to honor the warranty that I have purchased with them. I purchased the warranty for my ******************** 2021 with ****** thousand miles or five years which come first, this is an advantage plus plan. At the time of purchase, my vehicle has less than 90 thousand miles. Now at this time my vehicle has less than 150 thousand miles. The claims manager stated that my vehicle based on the **** book estimate my vehicle at less than $1500 and because of the value of the vehicle they cannot complete the repair. When checking with **** it states my vehicle is valued at $13000.I have had multiple issues with the company after I completed my monthly installments. I needed a power steering pump, but because there was a leak in the hose which they stated they do not cover they could not repair the vehicle. They declined to repair that issue twice. They were providing free oil changes, now they are charging for the oil change. I request for them to repair the issues with my car or provide me a refund. I have only had one complete repair with this warranty and that repair was completed while I was making my monthly payments. I had to make several calls to them on today to try and resolve the issue. They stated they can cancel the plan but are not able to provide any other assistance. I'm not understanding that you provided me an advantage warranty plan that covers up 100 thousand miles or 5 years and the vehicle has not reached the mileage limit nor the year and I have not been able to obtain service due to normal wear and tear as stated in the warranty contract. Please assist with either getting the items repaired on the vehicle or giving me a refund.Business Response
Date: 06/25/2025
Upon
receiving this complaint, Endurance's Resolution Specialist made attempts to contact the contract holder without success. Endurance will persist in its
efforts to reach her. Alternatively, Ms. Tribble may contact Specialist
Chenique at 833-760-0386.Initial Complaint
Date:06/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a warranty contract from Endurance. While on the phone speaking with the sales person I was told that the whole fuel system was covered. Nothing was ever mentioned about wear and tear but just that if anything in the fuel system fails, its covered. My low pressure fuel pump failed and they claimed it isnt covered because of wear and tear. We then found out it failed due to the high pressure fuel pump being bad. This pump is a mechanical fuel pump which is specifically covered by name in the contract and now they are saying it isnt covered. I was lied to when I purchased the contract and now being told I am wrong and nothing will be covered. If the company can just claim wear and tear the warranty is pointless. I need to have this work covered as this is why I purchased the coverage. The certified Audi mechanic has been in contact with them and has told me, this is stuff that should be covered as he has seen it covered before. I feel that endurance is simply trying to get out of paying out.Business Response
Date: 06/25/2025
An Endurance resolution specialist contacted the consumer to discuss the claim in detail. Endurance is actively working with the consumer toward a mutual resolution.Customer Answer
Date: 06/25/2025
Complaint: 23476500
I am rejecting this response because:
They are simply investigating the issue. This matter has not been resolved yet.
Sincerely,
*********** ******Business Response
Date: 06/30/2025
Thank you for bringing this matter to our attention. A Senior Resolutions Specialist has contacted the consumer and addressed their concerns. We appreciate the opportunity to resolve this matter.Initial Complaint
Date:06/16/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I bought a policy from them 3 months ago, and submitted a claim 6 weeks later (they have a 30 day waiting period, and the differential on my 2018 ***** started making noise 6 weeks later) I have had 3 different experts confirm it "Just failed as they do sometimes" And, afer stringing me along for a month and a half, they denied my claim because it was "pre existing" with zero evidence given or any help at all, I am hearing of hundreds of customers who are suffering the same way, and I will sue of course, but I want to persue every possible path to get justice in this matter.Business Response
Date: 06/20/2025
On March 24, 2025, the consumer purchased the Secure Plus coverage. The contract includes a 30-day and 1,000-mile waiting period, both of which must elapse before any new failure is eligible. Any failure that first occurs before the end of this waiting period is pre-existing and is not eligible for coverage.
On May 8, Belle Tire contacted Endurance to file a claim for repairs under the contract, stating the vehicle arrived on May 2. The repair facility reported the vehicle was driven in with a noise at the rear. The shop diagnosed the failure as the rear differential and recommended replacement. Endurance dispatched an independent third-party inspector to verify the failure.
The inspection report verified significant play in the side bearing causing scoring of the housing and a build up of excessive fine metal shavings, indicative of a longer term failure. As the long-term failure would not first occur prior to the expiration of the waiting period or in the 9 active days of the contract, the claim was excluded by Section VIII (G) which states coverage is not provided:
For any Pre-Existing Condition, for any Breakdown that occurs, or begins to occur, prior to the expiration of the Waiting Period or reported after the Expiration Date or Mileage
Upon receipt of this complaint, a manager from Endurance reached out to the consumer to discuss the claim details. In the interest of customer service, a full refund with additional goodwill was offered to the consumer. The consumer declined, and the contract was cancelled per the consumer’s request. A pro-rated refund is scheduled to be mailed to the consumer by June 26. We appreciate the opportunity to address this concern.Regards,
EnduranceInitial Complaint
Date:06/15/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I am filing this complaint against Endurance Warranty Services for refusing to cover the A/C compressor repair on my 2016 *** 328i, even though my extended warranty policy is active and in good standing.Policy Number: EVPU88015453 A certified mechanic diagnosed the failure as a defective compressor clutch coil. My contract explicitly lists the compressor and compressor clutch as covered components, along with related parts like the pulley, lines, hoses, condenser, and switches. The coil is the core electrical part of the clutch and essential for its operation. Denying the claim because the word coil is not literally in the policy is unreasonable and deceptive.This is like denying a piston failure because piston isnt listed, even though the engine is covered.I called Endurance twice, and both times they confirmed the denial was due to the coil not being named in the contract. I recorded the calls, which show they are not willing to consider the function or role of covered partsonly exact wording. This is a bad faith practice, contradicting how the warranty is advertised.Ive paid my premiums responsibly. Now that I need support, I am left without A/C and no way to cover the repair myself. My next payment is due June 14, 2025, yet the company continues to charge me while not honoring the agreement.I request:Immediate reevaluation of my claim and approval for full coverage of the compressor repair, or Reimbursement if I am forced to pay out-of-pocket.I am willing to submit recordings, diagnostic reports, and my contract as proof. I respectfully ask BBB to assist in resolving this dispute and ensuring Endurance honors their policyBusiness Response
Date: 06/25/2025
Endurance has attempted to contact the consumer regarding his concerns. The vehicle service contract has been canceled at the consumer's
request, and the pro-rata refund is estimated to arrive by mail within 3-5 business days. If the consumer has further questions, he may contact
Resolution Specialist Chenique at (833) 760-0386.Customer Answer
Date: 06/25/2025
Complaint: 23472355
I am rejecting this response because:
They avoid responding to my claim with reason, and only let me know that they will refund my last payment. My next step to follow is to wait for my refund and I will start an external procedure, Thank you, I wait for my refund
Sincerely,
Jorge Steven Cabrera GuerraBusiness Response
Date: 06/30/2025
Upon
receiving this complaint, an Endurance resolution specialist contacted the
consumer to discuss the claim in detail. Endurance is actively working with the
consumer toward a mutual resolution.Customer Answer
Date: 07/01/2025
Complaint: 23472355
I am rejecting this response because: me llamaron y dijeron que querían hacer otra inspección al carro , que si es el compresor se puede solucionar , pero volvieron a decirme que siempre y cuando haya sido otra parte excepto el Coil compresor , quedamos en la misma situación, al final se cortó la llamada y no me dijeron más nada . solo que no cancele la garantía para ellos poder cubrir el diagnóstico, No veo solución ,Como cambiaría yo una parte interna del compresor la cual no se puede cambiar
Sincerely,
Jorge Steven Cabrera GuerraInitial Complaint
Date:06/14/2025
Type:Sales and Advertising IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I have informed this company by phone and told them I am not interested in their services and to stop the nonstop mail I have been getting from them . The most recent call was last week and again I told the lady i felt it is a form of harassment and to stop. She stated it was not harassment. I advised her if i got another piece of mail from them i would contact the BBB and here we are. These companys need to understand when to leave people alone when asked to do so.Business Response
Date: 06/17/2025
Please be advised Endurance vehicle service contracts are offered in over ***** automobile dealerships as well as direct-to-consumers via the internet, television commercials and direct mail promotions. The consumer received a mailed advertisement for products sold by Endurance.
We are sorry for the frustration that Endurance's mail piece caused Mr. **** and as a result of the consumer's complaint, our company placed the consumer on our internal "Do Not Mail" database to ensure that they do not receive any future direct mail advertisements from our company. Please allow up to 10 business days to process this request. The consumer may still receive additional mail pieces sent during the processing time.
Customer Answer
Date: 06/17/2025
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***** KeyInitial Complaint
Date:06/13/2025
Type:Service or Repair IssuesStatus:ResolvedMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased an extended service warranty on my 2013 ****** Pathfinder that I paid $3000.00 for. I was told the transmission was covered allong with the motor and all other parts of the drivetrain.When the transmission went out I took it to a certified shop and found that the transmission was defective. I was told by the shop that yes , in fact , it was defective and the warranty Should cover the repairs. Approximately , we can half later the shop contact in me saying that they were We're only covering $1100 for the repairs because that is the fair trade in value of the car. I have paid a hundred and fifty five dollars for the last 3 months towards the warranty. And now they are only willing to pay a small portion of the repairs I am out an additional hundred and fifty dollars plus almost two hundred dollars to have it hauled to the shop.Business Response
Date: 06/19/2025
Thank you for bringing this to our attention. an Endurance manager has since reached out to the consumer and resolved this matter.
Kind Regards,
EnduranceInitial Complaint
Date:06/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchase an aftermarket warranty for my truck, during the conversation with the sales agent i was promised no used parts would be used, and that because I selected to have additional coverage for vehicle modification, I would not be denied because of those **************** Transmission started going out, I took it to my local mechanic that I trust. Endurance is refusing to pay for a remanufactured or new Transmission. And have denied a claim for C/V axles due to a suspension leveling kit.I have been told three times that is does not matter if the sales agent lied to me, I only matters what the contract said, and it was my fault that I didn't catch the sales agent in a lie prior to needing repairs.Sales Agent - ****** ****** Customer Support ************************* ****Business Response
Date: 06/25/2025
Upon receipt of this complaint, an Endurance Senior Resolution Specialist promptly attempted to contact the consumer to address their concerns. We encourage the customer to reach out to Cassie at (833) 760-0386 to further discuss the matter.
Kind Regards,
EnduranceInitial Complaint
Date:06/13/2025
Type:Service or Repair IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
To Whom It May Concern,I'm filing a complaint against Endurance Warranty Services regarding Contract #CDY283926200 for my 2017 GMC Yukon XL.I purchased this warranty expecting meaningful repair coverage and peace of mind. Instead, the experience has been financially and logistically disappointing.Key Details:On Jan 31, 2024, my vehicle was towed to Villa Automotive, a shop listed in Endurances approved network.I picked up my vehicle on May 13, ******* days later.I paid $2,493.31 for a rental car. Endurance reimbursed only $175.I paid $2,570.21 for the repair, despite having active coverage.Out-of-Pocket:Warranty Payments: $1,305.56 Repair: $2,570.21 Rental (after reimbursement): $2,318.31 Total Paid by Me: $6,194.08 What Endurance Covered:Transmission (used): $1,050.00 Labor: $1,936.25 Rental: $175.00 Total Covered: $3,161.25 Additional Concern:Since May 21, Ive sent three requests to speak with a supervisor and received no reply.I have not canceled my plan, as I wanted to give Endurance a chance to resolve this properly. The lack of communication and limited coverage has made it difficult.Resolution Requested:Reimbursement of rental overages, or Partial refund of the warranty I hope the BBB can help reach a fair resolution.Business Response
Date: 06/17/2025
Endurance is simply the selling agent for this contract. The administrator is Gold Key Warranty, Inc. d/b/a Consumer Care Direct. This means that Gold Key Warranty, Inc. is responsible for the approval or denial of claims, and Endurance plays no role in the administration of claims.
Please forward this complaint to Gold Key Warranty, Inc:
Gold Key Warranty, Inc. [d/b/a Consumer Care Direct] (https://www.bbb.org/us/ok/washington/profile/warranty-plans/gold-key-warranty-llc-dba-consumer-care-direct-0995-90102608)Initial Complaint
Date:06/12/2025
Type:Product IssuesStatus:AnsweredMore info
Complaint statuses
- Resolved:
- The complainant verified the issue was resolved to their satisfaction.
- Unresolved:
- The business responded to the dispute but failed to make a good faith effort to resolve it.
- Answered:
- The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
- Unanswered:
- The business failed to respond to the dispute.
- Unpursuable:
- BBB is unable to locate the business.
I purchased a new vehicle and traded in my ****** Frontier. I had an Endurance warranty on this vehicle and cancelled it on 4/21/2025. I sent all of the required paperwork and received the official cancellation notice from Endurance. Since that date, I called Endurance multiple times to ascertain the status of my refund. The first time I was told that it would be another 72 hours for the cancellation to be processed. After waiting that time, I was told it would be another (2) weeks. After waiting that time, I was told the status was still pending and it would be another (6) weeks. I did finally receive a call from Endurance saying that they will process my refund ($2,234) and mail a check. I waited 10 business days from the time they said it was mailed. I did not receive a check and called again. They said they would contact their payroll department and call me back; I have received no call backs. It has now been 53 days since my cancellation. Given what I have subsequently researched online about Endurance, including the pending litigation against them by the state of Oregon and my own experience, I now believe Endurance is a fraudulent company and has no intention to issue a refund.Business Response
Date: 06/18/2025
After
receiving this complaint, an Endurance Specialist contacted the consumer and reached
a mutually beneficial resolution. We appreciate you bringing this matter to our
attention.
This business has applied for BBB accreditation.
Endurance Warranty Services, L.L.C. has applied for accreditation with BBB, and our initial review has found it to meet the BBB Accreditation Standards. Accreditation is pending consideration by the BBB Board of Directors, as required by BBB policy.
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