Reviews
This profile includes reviews for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4,732 Customer Reviews
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Review fromvernon v
Date: 11/04/2022
5 starsvernon v
Date: 11/04/2022
********************* has been a pleasure to work with. It was hard to say no to her for remaining a member.Because of her we will be back with ************.
Endurance Warranty Services, L.L.C.
Date: 11/14/2022
Hi, ******. Thanks for your review. We're glad to hear you had a great experience with *****! Please contact us if you have any further questions. - The Endurance TeamReview fromTammy C
Date: 11/04/2022
1 starTammy C
Date: 11/04/2022
They are lucky the received one star. That is for the only person out of ten that was very helpful. *********************** was very helpful in closing my account. All my other experiences where horribleEndurance Warranty Services, L.L.C.
Date: 11/14/2022
Hi *****, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, - The Endurance TeamReview fromBritney B.
Date: 11/04/2022
1 starBritney B.
Date: 11/04/2022
SCAM artists to say the least. I had signed up for the extended warranty for my jeep. When receiving the contract i had questions about it due to information was confusing. I sent an email regarding questions on coverage and specific parts of my warranty. I then had an issue with the screen in my jeep going out. I took it in to my dealership just for them to deny over and over for "pre-existing". This was not a pre-existing issue. My car was never seen by anyone for this issue, my dealership service manager even sent over a letter to the "adjuster" proving that this issue could happen at any point in time and it was still denied. The dealership even stated this was not a pre-existing issue and they still deny my claim. This cannot be PROVED as pre-existing. I have tried to call and cancel my plan and to get my money back because i do not have faith anything will be covered by this SCAM of a company. Every time I call i am placed on hold for at least 30 minutes to just get disconnected. They state every time there is "no hold time" but yet im on hold for at least 30 minutes before AGAIN getting disconnected. Its bull c*** what they are pulling. I will be reporting this to our news station and my lawyer for fraud and since i guess i am not allowed to speak to someone to cancel my plan and get reimbursement for money NOT spent in warranties.Endurance Warranty Services, L.L.C.
Date: 11/14/2022
Thank you for providing your feedback and informing us about this issue, *******. We set a high standard for ourselves and are truly sorry to hear that standard was not met in your interaction with us. Please get in touch with us at ************************************ and we'd be happy to help you out.Thank you, - The Endurance TeamReview fromChristiane D
Date: 11/04/2022
1 starChristiane D
Date: 11/04/2022
I was talked into agreeing to a warranty contract, but after consideration, I realized I don't need extended warranty yet as my vehicle is still covered under factory warranty and will be so for several more months. I tried to call the company every single day this week at various times of the day to cancel my contract. The result was the same every single time: I was placed on hold for more than 30 minutes each time before I had to hang up the phone. Each time I called I was told I had to be connected to an account specialist. I never got to one. One time when I called I asked the person answering the phone how many account specialists they have, and I was told only one. No one ever called me back even though they have my phone number. It is very frustrating. So I will now have to stop payment for the policy. Maybe then someone will get in touch with me.Endurance Warranty Services, L.L.C.
Date: 11/14/2022
?Hello **********, we would like to apologize for your recent experience. We pride ourselves on our customer experience and the high-quality standards we maintain, and would like to make things right. Please send an email to *********************************** with details about your experience and policy information, and we will be in touch. Thank you, - The Endurance TeamReview fromMichelle M.
Date: 11/04/2022
5 starsMichelle M.
Date: 11/04/2022
I had an absolutely wonderful experience with my Endurance representative. ******.****** was warm and friendly, professional, very knowledgeable and addressed all of my concerns in a one call resolution!! She handled my billing and payment adjustment, thoroughly reviewed my policy with me, pointed out savings that I had not been taking advantage of and shared how I coukd maximize the use of my policy. Thank you so much! I will refer any and everyone to Endurance.Endurance Warranty Services, L.L.C.
Date: 11/14/2022
[Reviewer first name], thank you so much for sharing your feedback about our service and for recommending us. Were glad to hear that our teams performance exceeded your expectations, well make sure that they receive the recognition they deserve.- The Endurance TeamReview fromShykeima S
Date: 11/04/2022
2 starsShykeima S
Date: 11/04/2022
Wish i would've went with a different warranty company. Maybe Car Shield or something because endurance try's to play games when it comes to filing a claim and them honoring that claim.Endurance Warranty Services, L.L.C.
Date: 11/14/2022
********, thank you for your review. All feedback is important, and were sorry to hear you had a negative experience.Please email *********************************** with details about your experience and policy number, and we will be in touch. Thank you, - The Endurance TeamReview fromLeAnne L
Date: 11/04/2022
1 starLeAnne L
Date: 11/04/2022
I wish there was a negative star rating. This experience was horrible!!!! My 85 year old mother was basically forced into purchasing a ridiculously priced warranty due to the practice of pressuring, talking over her and scaring her regarding possible repairs. Then when I called to get it cancelled for her in under 8 hours time I was put through the same experience. It took well over an hour to resolve and the person finally relented only after I stated I would be taking action with the Better Business Bureau and her credit card company. Taking advantage of our elderly is certainly not good business practice and not a company I would recommend doing business with!Endurance Warranty Services, L.L.C.
Date: 11/09/2022
Hi, When time allows, please send us an email at *********************************** so we can learn more about how your experience with Endurance could have been better. Thank you, - The Endurance TeamReview fromRobert K.
Date: 11/04/2022
1 starRobert K.
Date: 11/04/2022
I've tried to use it 4 times on my vehicle turned down each time always found an excuse why they will not cover my vehicle, l finally canceled and they won't give me my money back I've paid $ ****** for 17 months for nothing.Endurance Warranty Services, L.L.C.
Date: 11/09/2022
Hi, When time allows, please send us an email at *********************************** so we can learn more about how your experience with Endurance could have been better. Thank you, - The Endurance TeamReview fromDona L
Date: 11/03/2022
5 starsDona L
Date: 11/03/2022
Exceptional Customer **********************. It was truly a pleasure to speak with your representative today. She was extremely friendly, patient, courteous, understanding and knowledgeable. Please be sure to let her know for me. Thank you.Endurance Warranty Services, L.L.C.
Date: 11/14/2022
We're happy to hear that our team provided you with excellent service, ****. Well make sure that they receive your feedback. ********** it will make their day! - The Endurance TeamReview fromSusan K
Date: 11/03/2022
5 starsSusan K
Date: 11/03/2022
**** was excellent in customer ********************** and even calling me back to clarify ******* laws regarding my price quote. We look forward to being under endurance with the endurance advantage prime policy.Endurance Warranty Services, L.L.C.
Date: 11/14/2022
**************. Were so grateful to have you as a part of the Endurance family and for the trust youve placed in us. We look forward to continuing to provide you with excellent service in the future! - The Endurance Team
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