Reviews
This profile includes reviews for Endurance Warranty Services, L.L.C.'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 4,747 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromMi A
Date: 07/30/2022
1 starMi A
Date: 07/30/2022
This is a synopsis of our ordeal, which isnt done bc we will also file a report with the FTC.Endurance actually deserves a fat zero. We bought a used car and a warranty from Endurance based on favorable reviews. The engine seized soon after we met the mileage and time guidelines for the service to become active. The car simply died on the hwy.Endurances adjuster agreed the engine was dead and said they would get back to the dealer. They did not. The dealer received a cryptic email stating coverage was rejected due to pre-existing conditions. Stored fault codes indicating we did something wrong, ie mis-fire codes. I am well versed in cars and am a where the *** stores fault codes, but there are many variables that can cause a cylinder mis-fire including plugs or bad coils.So, beware of Endurance. They are the same as health care providers and may in fact do the same in paying their employees bonuses for denying claims. The claims department actually yawned during the call with Endurance. I was in corporate for over 30 yrs and would personally fire this guy for showing such disrespect to a customer. Do NOT use **********************. ********************** will scan your *** for any fault code that was stored previous to your ownership or prior to the probation timeline. They will use the stored code as reason for denial in coverage. Those of you who know how cars work and their ***s understand that anything can be denied in regards to the engine, transmission, or transfer case. Heck, they can deny your control arm repair. Simply point to the fact that the bushing is out of oil and torn so this must have occurred a while ago. Thus, pre-existing. Anything can be pre-existing according to how their contract is written. Stay away despite what they tell you in their sales pitch! We just paid $15K for a new engine and Endurance had the gall to tell us we were late and have to pay the monthly dues. Our bank sent us a new card due to potential fraudulent charges.
Endurance Warranty Services, L.L.C.
Date: 09/20/2022
Hi ****, thank you for your feedback. We strive to make every customer experience enjoyable, and were sorry we have not met your expectations.Wed like to see what we can do to make things right as quickly as possible for you. Please email us directly at ************************************ and we will be in touch soon. Thank you, - The Endurance TeamReview fromJennica W
Date: 07/29/2022
1 starJennica W
Date: 07/29/2022
I would give 0 stars if I could! Endurance is a complete waste of money! And they are a hassle to deal with. Do not waste a ***** on them! I would try and have them cover a repair, only to be told that the part was not covered. Even though it was in my contract as a covered repair. My engine block cracked because the coolant had leaked down through the gasket. I never knew there was a problem until my check engine light came on. They tried to tell me that it was not covered because I should have known it was leaking. Even though there was never a puddle under my car and it never overheated for me. The only way I got. them to cover it, is because I had my brother in law (who's a laywer) write them a little letter. It still sat in the shop for 6 weeks though while we waited for them to ship the new engine block. And they only covered up to $150 for a rental car. Needless to say, I canceled my membership as soon as I could! Save yourself some money and frustration and steer clear of this company!!!Endurance Warranty Services, L.L.C.
Date: 11/08/2022
We appreciate your feedback, . If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, - The Endurance TeamReview fromIda R
Date: 07/27/2022
1 starIda R
Date: 07/27/2022
Endurance is a scam. I signed up without reading reviews first (major mistake). I subsequently tried to cancel but was unable to do so. I called numerous times. The representatives bounced me around from Activation, Customer Support and Retention. I waited on hold for over an hour or more each time I called. The phone disconnected several times and other times I just hung up. Long story short I've never been able to cancel.Endurance Warranty Services, L.L.C.
Date: 11/08/2022
Hi Were sorry to see that you had a less-than-satisfactory experience. We pride ourselves on our customer ********************** and the high-quality standards we maintain. We would like to make things right as soon as possible. When time allows, please give send us an email at ***************************************** you, The Endurance TeamReview fromLane R
Date: 07/27/2022
1 starLane R
Date: 07/27/2022
Lousy customer **********************. I called to cancel my coverage because I traded the vehicle in. They told me I would have to fill out some paperwork via email and never sent it. I had to call back and they finally sent me the paperwork which required the **** of the vehicle I no longer owned and a final mileage reading of the vehicle I no longer owned and then it had to be signed by a notary. None of this is required to start the coverage however just to make it extremely difficult and inconvenient to cancel. They are rude on the phone when you call to cancel as well. I WILL NEVER DO BUSINESS WITH THEM AGAIN! I highly suggest no one do business with them. By the way they change their name a lot as well. I figure it is to get away from negative reviews. They used to go by AutoAssure.Endurance Warranty Services, L.L.C.
Date: 11/08/2022
Hi, We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right.Thank you, - The Endurance TeamReview fromMichelle C
Date: 07/27/2022
2 starsMichelle C
Date: 07/27/2022
Once again I get the shaft with my Endurance Warranty Services. I was just informed that they did not cover any part of my rental car despite initially telling me they would cover 2 days (out of 6). I have had nothing but issues with the claims made and I am researching alternative car warranty companies.Endurance Warranty Services, L.L.C.
Date: 11/08/2022
Hi,We are sorry to hear about your negative experience. We have very high expectations at Endurance and would love the opportunity to improve. Please get in touch with us at ************************************ and we will see what we can do to make this right.Thank you, - The Endurance TeamReview fromMarvin J
Date: 07/26/2022
1 starMarvin J
Date: 07/26/2022
Endurance keeps sending warranty letters on a 2014 Mini ****** & 2015 ******* I've explicitly let them know I never owned either of these vehicles. Called many times as of today spoke with ******* he said he'd note the file and remove my name from further mailings. I've been told that before by others I spoke with at this company, but I'm still getting these letters in the mail.Endurance Warranty Services, L.L.C.
Date: 11/08/2022
We appreciate your feedback, If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, - The Endurance TeamReview fromGiGi E
Date: 07/25/2022
1 starGiGi E
Date: 07/25/2022
Stick by your word and the contract. I spent 4 months paying and you don't honor itEndurance Warranty Services, L.L.C.
Date: 11/08/2022
We appreciate your feedback, If you would like to discuss your experience further, please reach out to us at ************************************ We would love the opportunity to resolve any issues. Thank you, - The Endurance Team
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.