Business Profile

Vein Clinic

USA Vein Clinics LLC

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vein Clinic.

Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2024
Type:Product Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In June of 2023, I went to the *********** location of USA Vein Clinics for a routine scan of my legs. I had been previously treated by USA Vein Clinics of America and was told USA Vein Clinics was affiliated with them and taking over patients after ************************** ****** retired. I was told they had access to my previous records and treatment but at my visit I was told they did not have those records. This initial visit was fine and I scheduled a follow up.I rescheduled again for July 29, 2024. I have since decided to go to a vascular surgeon closer to my home and I received the first message to remind me of the appointment on Thursday 7/25/24. I called the main number ************** on Friday about 1 pm and spoke to ****** to cancel my appointment for 7/29/24. I told him I did not wish to reschedule. I received 3 phone calls on Saturday 7/26/23 from ************ to confirm my appointment. I answered the third call and spoke to ****** again and reminded him I had already called to cancel the appointment.On Sunday 7/28/24 I received 2 more phone calls to confirm this same appointment that I had been assured was canceled twice. I called the Jenkintown number where the call originated from (************) and told the man that answered as USA Vein Clinics that I want the appointment canceled and will not be rescheduling.I wanted to submit this claim in case I am fraudulently charged for a missed appointment as I spoke with a representative on three separate occasions canceling this visit.
Business Response
Date: 07/30/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ***************************. *************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ************ Professional Medical location by *********************.

After thoroughly reviewing, *************************** was scheduled for an appointment on 07/29/2024. Our records indicate *************************** called in and requested to cancel the appointment on 07/29/2024 due to *************************** was able to find a location closer to her. ******************************* appointment was not canceled appropriately causing system to generate calls, texts and emails to inform about the upcoming appointment. *************************** will not be charged for a missed appointment. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:07/17/2024
Type:Customer Service Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This is a billing issue: I received a bill in the mail on July 15th with final notice on it - I called the number on the form because I have not received any bills from them until this time. The ****************** Person was not helpful and very rude, I asked to speak to a manager and she stated that one would call me at some point, I asked for a phone call within 24 hours, I emailed the company on July 16th and asked for a phone call, I explained that this is the first bill I have received from them and this can't be a final notice, today is the 17th and have not received a call back. I was also told all my treatments were covered by my insurance and now they are not being covered, Once again they were of no help -they would not explain anything to me. (I am reaching out to the insurance co.) The more I get involved with this the more I am wondering if its a scam billing.
Business Response
Date: 03/24/2025
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** ******. Ms. ****** ****** came to our facility for the evaluation and treatment of venous insufficiency.

After thoroughly reviewing, Ms. ****** ****** attended appointments on 01/02/2024 and 01/16/2024. We billed Ms. ****** ******** insurance, ********** Blue Shield of ************, and received the explanation of benefits for the above appointments informing the amounts amounting $1,600.00 applied towards a deductible per the benefit plan. We have verified the amounts applied as part of a deductible per Ms. ****** ******** benefit plan and verified the information with all the claim details for her appointments from 01/02/2024 and 01/16/2024 was forwarded to Ms. ****** ****** by ********** Blue Shield of ************. Our records show we sent Ms. ****** ****** notices via email regarding the balance with no response. A payment of $1,600.00 was processed on 10/03/2024 leaving the account at a zero balance. The email received from Ms. ****** ****** from ****************** was replied to with an explanation regarding her inquire regarding her amount due and the bad customer service received. A complaint has been submitted regarding the bad experience and customer service Ms. ****** ****** received and necessary action will be taken to avoid in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:07/15/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I am writing to formally lodge a complaint against USA Vein Clinics located in the ***** regarding serious concerns I have encountered during my interactions with their services. My experience with USA Vein Clinics has been highly unsatisfactory and distressing due to the following reasons:1. **Unjustified Charge for Missed Appointment**: USA Vein Clinics charged me $250 for missing an appointment on September 19, 2023, despite my valid reason for not attending due to health issues. This policy was not communicated to me beforehand.2. **Refusal to **************** Claim**: Despite my insurance covering all medical visits, USA Vein Clinics has repeatedly refused to submit a claim to my insurance company, causing financial burden and confusion.3. **Lack of External Contact ****************** clinic does not display visible external signage or provide contact information, making it extremely difficult to reach them for inquiries or resolutions.4. **Improper Handling of Personal Information**: USA Vein Clinics sent billing statements to my son's email address without my consent. They also falsely claimed my son attended appointments with me, which is untrue.5. **Unprofessional Conduct**: When I asked for proof of their claims and clarification on billing issues, they hung up on me. Subsequent attempts to reach them by phone have been unsuccessful as they do not answer calls.Additionally, I visited USA Vein Clinics initially to seek assistance with my restless legs syndrome, hoping they could provide medical support.These issues have caused significant stress and inconvenience. I request the Better Business Bureau (BBB) to investigate this matter thoroughly and take appropriate actions to rectify these practices.Thank you for your attention to this serious matter.
Business Response
Date: 07/16/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ***********************************. *********************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our Bushwick Medical of ******** location.

After thoroughly reviewing, *********************************** was scheduled for appointment on 08/07/2023. Our records indicate the claim was properly filed to *************************************** insurance Health First and processed correctly. *********************************** was billed $250.00 no show fee due to a missed appointment on 09/18/2023, review confirmed the bill was sent in error as the appointment should have been canceled. We have removed the $250.00 charge from ************************************** account and will no longer be billed.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:07/13/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
STATEMENT DATE ON 6/20/2024, RECEIVED 7/13/24 a FINAL NOTICE for a procedure done 5/21/2021. This Invoice is being sent 3 years 2 months later for services not described in the invoice. It further states INS/PMNT of a significant sum and any copays I pay via my insurance. The letter threatens to send this invoice to a collection agency. The whole invoice stinks of careless accounting or worse, fraud.
Business Response
Date: 07/15/2024
Complaint ID: ********
We are in receipt of the above referenced complaint from your office regarding our patient, *************************************. ************************************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our **** *********** location by Dr. ************************************************* thoroughly reviewing, ************************************* was scheduled for appointment on 05/21/2021. We billed ***************************************** insurance, *********************, and received the explanation of benefits for the above appointment informing the amount $22.00 applied towards a copay per the benefit plan. Our records show we sent ************************************* electronic notices via text regarding the balance with no response. We advise ************************************* to contact ********************* for any further explanation regarding the amount due.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 07/17/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Will any of the above information will be posted on the web? I'd like to avoid names and health information being available online.

Sincerely,

*******************************
Initial Complaint
Date:07/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
This complaint is regarding fraudulent billing and collection practices by USA Vein Clinics. I am Patient #******.I received treatment at the Vein Clinics of ************** in ******************** 8/25 and 10/27 2022. I paid for by credit cardup front and in full.10/4/2022: *** Vein announced it had bought Vein Clinics of America.12/2022: *** **** began trying to collect money from me for my 10/22 visit via email and text.1/2023 I wrote to **************** of *** Vein (the contact listed with BBB) disputing the debt and sent her a copy of my credit card statement showing I had paid for my treatments up front. No reply. (I sent my letter Certified mail. Tracking info proves it WAS delivered.) Bills continued.5/2023: I wrote to USA Vein AGAIN via certified mail and this time asked them to cease and desist sending me these erroneous bills. No reply. The bills kept coming.10/2023 I.C. *********** a debt collector, wrote to me trying to collect this ERRONEOUS debt. 11/1/2023: I replied to IC System with a cease and desist letter, as if my right under the Fair Debt Collection Practices Act, explaining that I have NO business relationship with USA Vein and demanding that IC System not contact me again unless it can PROVE I am responsible for this debt. Sent certified mail. Received proof of delivery. No reply.2/2024: USA Vein ITSELF began trying to collect from me again via mail. I have received 8 mailed bills from them, sometimes 2 in 1 day.6/14/2024: USA **** wrote to me threatening to send me to collections (again) and report my ERRONEOUS debt to the credit bureaus.7/13/2024: I EMAILED USA ****** ************************** once again asking them to stop trying to collect this bill that I DO NOT OWE.Now I am writing to the BBB to see if you can get their attention and make it stop. I am an ************ former consumer reporter for ******** and The **************** DC BBB President ******************* wrote the forward to my first book! Help!
Business Response
Date: 07/15/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ************************************************************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ******** and Virginia Phlebology PC location.

After thoroughly reviewing, Ms. ***************************** was scheduled for appointment on 10/27/2022. We have located the payment Ms. ***************************** made on 08/25/2022 to cover her treatment and applied it towards the balance due for appointment date 08/25/2022. Ms. ********************************* account has been adjusted properly and should not receive any future invoice. We have also submitted the information to the collection agency in order to remove her from their systems.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:07/09/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
In Feb. 2024 I began a series of treatments for varicose veins w/ USA Clinics Group in *********, **. I stated that I could not afford the treatments unless ******** covered it 100%. *****, their insurance person supposedly checked each time and assured me that ******** would cover the treatments in full. They never shared the treatment costs as theyd obviously accepted ********s adjusted fee payment. I never received a bill and continued with treatment. A month ago I started getting bills from the USA Clinics Group for hundreds of dollars. Their reason was that my Cigna Part F was not covering the difference. Apparently they never submitted to Cigna until last month. I am now facing thousands of dollars in billing that I was repeatedly assured would be covered by ********. Had they communicated that to me back in Feb. 2024 I would not have proceeded with treatment. They are now aggressively calling and e-mailing me with more bills. I think their business is fraudulent in nature. Today, I checked their customer reviews and they are awfulmany of the 270 reviews on Yelp address the same payment deception. This company was formerly USA Vein Clinics which had a pile of lawsuits pending for fraud and other deceits. The **** *******************************, escaped judgment by changing the name of his business to USA Clinics Group. Same locations new name and staffs. ************************ should held accountable for his fraudulent and ongoing deceptive practices. The business seemed legitimate to me and their employee ****** ongoing assurances of ********s coverage were reassuring. Last month when this started I demanded via phone that they send me ALL invoices with proper coding and costs along with ********s communications re. agreed cost and agreed fees pertaining to my treatment. To date I have received nothing. People on fixed incomes like myself need to be forewarned. I need the support of The BBB to make them cease their hounding of me for bills Im not responsible for.
Business Response
Date: 07/11/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ********************************************************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our USA Vein Clinics of *********** location by ***************************.

***************************** has signed a signed financial agreement informing she will be responsible for any applicable charges including co-pays, co-insurances and deductibles that are left by his insurance carrier.

After thoroughly reviewing, ***************************** was scheduled for an appointments from 02/09/2024, 02/16/2024, 02/21/2024, 02/28/2024, 03/06/2024, 03/13/2024, 03/15/2024, 03/20/2024, 03/22/2024, 03/27/2024, 04/17/2024, 05/01/2024, 05/08/2024, 05/15/2024, 05/23/2024 and 07/03/2024. We billed ********************************* insurance ******** of Connecticut and received an explanation of benefits from the insurance carrier for the appointments date of service 05/01/2024 and 05/08/2024 which concluded that ***************************** would be responsible for $56.81 and $263.04 which was applied towards a co insurance. We submitted the information to a secondary insurance Cigna and received a response stating claims are denying due to no eligible benefits. ******** of *********** and ***** have also sent the information to *****************************. Our records do not indicate Mr. *************************** was informed the treatment would be covered in full as mentioned. Based on this information we have determined the charges to be correct per the financial agreement. If ***************************** disagrees with the decision, we advise to contact ******** of Connecticut and ***** for a further explanation. We are currently waiting for a response for the remaining dates of services in question. Once a response is received we will notify Ms. *************************** with details.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 07/11/2024

Complaint: 21964335

I am rejecting this response because USA Group Clinics did NOT submit the claims to Cigna as the company has no record of the submissions beyond the two
most recent procedure dates where they are asking for payments of ***** and ******. The procedures began on 2/9/2024 which was five (5) months ago. I did NOT
receive any communications from *** Group Clinics nor Cigna that these extraneous charges were rejected and that I owed additional monies. When contacted last month
re. the two payments mentioned above I called their headquarters and asked several times for copies of all invoices and communications with ******** and Cigna in an
attempt to understand the situation. In each case I was assured by a **************** Rep that proper billing invoices and all communications would be provided for my review.
To date I have not received a single official invoice or ********/Cigna communication. In fact when I go to the Cigna site and sign in there are no pending charges. My concern is two-fold:
#1. USA Group Clinics mishandled the billing related to my treatments by not submitting them in a timely fashion and will NOW be seeking a lump sum of several thousand dollars
that I have not budgeted towards. Before my first treatment on 2/9/2024 I made this ******* clear to ***** who managed the insurance approval process at *** Group Clinics'
************ office. I said if this was not fully covered I could not take part in the treatments. #2. Given the sordid reputation of this company, which is also known as USA Vein Clinics,
and the number of lawsuits and customer complaints piled up against it I feel that I myself have been deceived. Had USA Group Clinics submitted the invoices for my treatments starting back
in February it would have been clear to all parties (most importantly to myself) that any outstanding costs could not be shouldered by myself--as I had informed ***** at my first appointment. I would have
ceased treatments immediately. Again, given I received absolutely NO notices from either USA Group Clinics or Cigna that additional costs would not be covered for almost five (5) months--I proceeded
ahead in good faith. Only last month did I receive an e-mail re. the ***** charge. To date I've not received any communication re. the ****** charge. NOW...at the last minute when my treatments are complete--
USA Group Clinics has piled on all those charges. I believe this was done with purpose on their part to entrap me into procedures I clearly could not pay for as I stated at the very onset of these treatments.
It is evident to me that the deceptive business practices of USA Vein Clinics continues in their sister company, USA Group Clinics, led by the very same CEO, *******************************.

Sincerely,

***************************
Business Response
Date: 07/13/2024
We have spoken to a ***** claims representative by the name ******* at ************ who has informed claim # ********* for date of service 05/01/2024 and claim # ********* for date of service 05/08/2024 were processed correctly and the amounts applied as part of a deductible for the Calendar year. All other claims for the dates of 02/09/2024, 02/16/2024, 02/21/2024, 02/28/2024, 03/06/2024, 03/13/2024, 03/15/2024, 03/20/2024, 03/22/2024, 03/27/2024, 04/17/2024, 05/15/2024, 05/23/2024 and 07/03/2024 have been forwarded to ***** accordingly under timely filing and are under process. We advise Mr. *************************** to contact ***** for a further explanation. Unfortunately we do not send explanation of benefits provided by the insurance as the information was sent to Mr. *************************** according to ******** of Connecticut and Cigna. A request has been submitted to send an itemized statement to Mr. ******************************* email address on file. Per the financial agreement we have determined the charges to be correct. Once a response is received for the remaining claims we will notify Mr. ****************************
Customer Answer
Date: 07/15/2024

Complaint: 21964335

I am rejecting this response because USA Group Clinics DID NOT PROCESS THE CLAIMS IN A TIMELY MANNER which deceived me in knowing there were any outstanding feesuntil I had completed treatment. They only filed the two most recent claims which ***** denied. Had the Feb./March claims been filed on time the outstanding charges would have been evident to me and I would have STOPPED any further treatment. I think this was done to entrap me into further procedures by not filing with Cigna until the treatments were completed. Had the Feb. claims been filed on time I would have immediately seen online in my Cigna account the additional charges that were not coveredand ceased any further treatments. I proceeded in good faith based on the information that was available to me. I contend that USA Group Clinics deceived me on purpose to fraudulently cause the accrual of uncovered fees that were never posted on Cigna nor communicated to me until my treatments were completed. This is part and parcel to the companys same fraudulent and prosecuted practices at their other companies including USA Vein Clinics. I will be eventually forced to seek the legal council of ********* ******** and go on social media to investigate the potential names and experiences of other disgruntled USA Group Clinics consumers to determine if a Class Action suit can be commenced.
Sincerely,

***************************
Initial Complaint
Date:06/13/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Madam or Sir,This is in reference to 10/12/2022 service performed by Vein Clinics of America, a company that merged or was acquired by USA Vein Clinics. It has been over six months since I have been harassed by USA Vein Clinics with emails and letters demanding money that I do not owe ($262.63). This money has been paid by my ******* Insurance (***); please see statement attached. This has become incredibly frustrating.Instead of properly investigating customers' accounts after their merger, they insist that customers provide proof of payment documentation. This approach is flawed, as many customers may not be able to provide the requested documentation, resulting in them being charged twice. I find this practice unacceptable and completely unprofessional.Fortunately, I have retained all paperwork from 2022 and have attached and sent them via mail and emails. It clearly demonstrates that my *** **************** has already paid the difference of $262.63 that they are asking me to pay again. However after sending all the documentations they continue to harass me every month. Attached please find: - $262.63 Bill from USA Vein Clinics/******** and Virginia Phlebology;- Vein Clinics of America (the company that merged with USA Vein Clinics) bill showing the *** Insurance payment of $262.63 and my balance of $86.51 (which I paid it on 12/29/2022-conf. 03424D);-*** **************** Claim showing the payment made to Vein Clinics of America.I would appreciate your help in this matter. *********, Mihaela Santa
Business Response
Date: 06/14/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******* Santa. Ms. ******* Santa came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ******** and Virginia Phlebology location by ***********************************.

After thoroughly reviewing, Ms. ******************** attended an appointment on 10/12/2022. We billed Ms. ******* Santa's insurance, ***** ******* Healthcare, and received the explanation of benefit confirming the claim was processed correctly. Due to an error in the system, the ***** ******* Healthcare information received was not uploaded to our system correctly causing Ms. ******* Santa to be billed. Ms. ********************** account has been adjusted accordingly and is reflecting zero balance. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 06/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Please ask the business to provide a written response to my complaint and mail it to my home address, as I am concerned that their internal communication is not working properly.

Sincerely,

Mihaela Santa
Initial Complaint
Date:06/05/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had been a patient under another Vein Clinics of America doctor for over two years, and in the past year, had been seen by a new doctor and new staff in *************, *******. After followup, no visits for 6 months. Now returned for a 6 months followup to find another doctor, all new staff and advised had 1 vein in right leg, 2 veins in left leg to treat. Went to this appointment with no pain or swelling in either leg prior to treatment in May 2024. After treatment, immediately had pain and swelling which has continue for one week losing sleep. Found later that this doctor involved in lawsuit about ******** billing issues, and I have both ******** and Tricare as a military veteran.
Business Response
Date: 06/07/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ***************************. *************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our USA Vein Clinics of Decatur location by ***************************.

After thoroughly reviewing, *************************** was scheduled for appointment on 05/23/2024 to received treatment on his right leg. *************************** has signed a signed procedure consent form informing that the patient has been explained what the procedure consists of and understands the procedures and treatment involves risk of complications and injury from both known and unknown causes. *************************** can contact our scheduling department to set up a pain visit and address any concerns *************************** has.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:05/16/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I arrived for my 1 month ultrasound follow up on May 14 and was told the doctor was running a hour and a half behind and they said I could wait or reschedule. I decided to reschedule, but would have to call since they dont do that in the office. I was not able to call back that day but did receive multiple voicemail messages so I called back the next morning and rescheduled my appointment.After checking my email I noticed one from USA vein clinic that I was charged 75 dollars for a no show. I did call and talked to someone in the billing department and was told basically I was stuck paying it. So after having this appointment cancelled on me twice and then showing up for the third time and driving 30 minutes to get there I had to reschedule again and get charged 75 dollars for something that was not even my fault. Then was told if I cancel my appointment that I rescheduled I will be charged again.
Business Response
Date: 05/20/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *******************************. ******************************* came to our facility for the evaluation and treatment of venous insufficiency.

After thoroughly reviewing, ******************************* was scheduled for an appointment on 05/14/2024. Our records indicate ******************************* did attend the appointment on 05/14/2024 but was unable to be seen due to schedule being overbooked. Our records indicate the appointment was not cancelled appropriately causing the no show fee charge to *******************************. We have escalated the issue to the corresponding department to avoid in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we have refunded $75.00 to ******************************* and would be reversed back to the charged card.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 05/20/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:05/10/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On March 9, 2022 i contracted with Vein Clinics of America for treatment of varicose veins. I paid the co-pay and the remainder was covered by my insurance. Close to the end of my treatments Vein Clinics was purchased by *************** and all records were lost. I schedule 12 appts but no staff was available for treatment. Finally a new Doctor came and gave the final treatment that fell into the next year. I have called numerous times and emailed numerous times about the fact that the final treatment should have been covered by my original agreement and payment. The hound me with 2-3 statements a week. I want them to stop as I do not owe them and do not intend to give them another "deductible" payment. There are not enough spaces to include all the correspondance.********************************** <*************************************>Mar 13, 2024, 4:04PM to Patient, me Good Afternoon,Thank you for your email. We take patient satisfaction seriously and appreciate your feedback. We have reviewed your account related to your question/concern.******************************* ********, we have reviewed your inquiry regarding the amount due notice of $104.47 for the appointment attended on 05/02/2023. We have confirmed with your insurance company ******** of Georgia and Mutual of Omaha the amount applied for as part of your deductible per your benefit plan. If you disagree with the decision, we advise you contact your insurance for a further explanation. We have re-submitted the payment information in order to set up a payment. If you wish you can also reach our billing department in order to assist with your payment arrangement.If you have any further questions or concerns, please do not hesitate to contact us at ************ so that we can go over the account and answer any questions you may have. Thank you Warm regards,******************** USA Vein Clinics
Business Response
Date: 05/16/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *****************************. ***************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our Georgia Phlebology PC location by ***********************************.

After thoroughly reviewing, ***************************** was scheduled for treatment after the acquisition of Vein Clinics of America which caused issues at the time of requesting prior authorization through ********************************* insurance. ***************************** attended an appointment on 05/02/2023. We billed ********************************* insurance companies ******** of Georgia and Mutual of Omaha and received an explanation of benefit reflecting a payment of $123.07 by ******** of Georgia and payment of $30.87 by Mutual of Omaha leaving $104.47 applied towards a deductible per the benefit plan. If ***************************** disagrees with the decision, we advise ***************************** to contact her insurances for a further explanation. Information has been provided to ***************************** via email and text in order to set up her payment arrangements in case the amount cannot be paid in full.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 05/17/2024

Complaint: 21694889

I am rejecting this response because: Due to the acquisition, lack of staff, loss of my records and inability to complete my treatment plan in a timely manner and pushing my final treatment into a second year, I feel it is unreasonable to expect me to pay and fees or insurance deductibles.

Additionally, the business refuses to acknowledge that there was a significant gap in treatment between the original business Vein Clinics of American who i contracted with and USA Vein Clinics who acquired. If I had been able to complete my treatment under the original plan there would have been no additional fees owed as I had already paid the co-pay and the deductible.
Yes, I did finally go back for a whole new set of images and a final injection after approximately 5 months of waiting for a new doctor and staff. I do feel that this final treatment should fall under the original contract and payment.

Sincerely,

*************************
Business Response
Date: 05/24/2024
Complaint ID: ********

After thoroughly reviewing, we have determined Ms. **********************;was unable to received her treatment on the corresponding year due to issues with clinical personal. Ms. **********************;account has been adjusted accordingly and is reflecting zero balance.
Customer Answer
Date: 05/29/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*************************

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

USA Vein Clinics LLC is NOT a BBB Accredited Business.