Business Profile

Vein Clinic

USA Vein Clinics LLC

Headquarters

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Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

154 total complaints in the last 3 years.
37 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:05/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
March 6th had my first appointment - I paid my co-pay and that they accepted my insurance March 13th my 2nd appointment and I asked what I owed and was told that I owed nothing. March 18th was my 3rd appointment, again, I asked and was told I owed nothing. This past Friday, while eating dinner, I received a all from and agressive man, from ********, that's what my cell said. He said that I owed *****. I thought he was a scammer, Monday, I called USA Vain, they apologized. Monday, the same man called me several times, this time from Tennessee number I spoke to USA **** again, and canceled my last appointment and told them why. They gave me a number for their billing department, I called and it was the same guy, I asked him how is it that you are calling me to pay a bill, that I never received. I asked him if he was a bill collector and he said yes, thats when I really go MAD, I told him to send me a bill, and to stop calling me. I also told him that I was reporting this to BBB and to Fraud.
Business Response
Date: 05/02/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *********************************. ********************************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our Pelham Pkwy Medical of ******** location by Dr. *********************************** thoroughly reviewing, ********************************* attended appointments on 03/13/2024 and 03/18/2024. We billed *********************************' insurance company BCBS of NY Empire and received an explanation of benefit reflecting $1,197.89 applied towards a deductible for date of service 03/13/2024 and a payment of $55.48 by BCBS of NY Empire leaving $51.31 applied towards a coinsurance and deductible for date of service 03/18/2024 per the benefit plan. We have verified the information with all the claim details for her appointments from 03/13/2024 and 03/18/2024 was forwarded to ********************************* by BCBS of NY Empire. Information has been provided to ********************************* via email and was set up on a payment plan.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 05/05/2024

Complaint: 21648932

I am rejecting this response because:
I did speak with someone and I am making the payments, but my main concern is that I never received a bill in the mail or an email. The person who called me called me multiple times from various different numbers and I could not understand why Bill collector would be calling me When it hadn't been 45 days since my first appointment so I am going to pay what I owe, but something has to be done about the billing practices. I also reviewed some reviews and noticed that I'm not the only person that this has been done to.
Sincerely,

*****************************
Business Response
Date: 05/06/2024
Complaint ID: ********

Our records indicate we sent ********************************* electronic notices via email and text on 04/08/2024 and 04/28/2024 regarding the pending balance with no response. Our automated system is set up to contact patients with current pending balances in order to keep them informed of the amounts owed. Due to no response to our electronic notices sent, one of our agents contacted ********************************* via phone as mentioned. We apologize for any confusion and inconvenience caused when contacting ********************************* regarding the pending balance and will definitely take all comments in consideration to avoid similar issues in the future. At the moment we do not show *********************************' account was sent to collections and is currently under a payment plan.
Customer Answer
Date: 05/08/2024

Complaint: 21648932

I am rejecting this response because:
Like I've said in the previous responses, I am paying what I found out I owed, but I never received the invoice until about a week ago when I spoke to a manager prior to that they've never sent me an invoice. They're billing practices need to be investigated.
Sincerely,

*****************************
Initial Complaint
Date:04/23/2024
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I get calls from USA Vein Clinics every day with the same scripted message to call them back to schedule more treatments which I neither need nor want. Twice I have called to tell them this and I requested to be put on their DO NOT CALL list. Yet the voice mails continue and they fill up my voice mail box because I have them blocked. I called again today and explained how irate I was that the voice mails continued. They went to out me on hold, and promptly disconnected me. At this point I feel harassed and just want them to stop. I am including a screenshot of the most recent group of calls/voice mails.
Business Response
Date: 04/25/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *************************************. ************************************* came to our facility for the evaluation and treatment of venous insufficiency.

After thoroughly reviewing, ************************************* was scheduled for a series of appointments that were canceled. We work with an automated system that generates calls, texts, and emails to patients that have missed/canceled their appointments to invite them to reschedule. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:04/09/2024
Type:Order Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Date of service was November 10,2022, consisting of an office visit to *********************************** of ********* Phlebology Medical Group **, then connected to Vein Clinics of *******. It then changed to USA Vein Clinics. In July 2023 and in October 2023, I received email statement that there was a zero balance as it should be because ******** and my Medigap supplement policy paid everything in full. In February 2024 I started getting bills for $42.53(which is the amount ******** paid) ********** call billed to ******** was $150.00. ******** paid the $42.53 and my supplement paid the deductible amount of $10.79. The clinic accepted assignment or the amount ******** would pay. So that is not the problem. In March and April I started to get bills every other week for $96.68. It looks like they came up with $96.68 by subtracting $42.53 plus $10.79 from the $150.00 amount. They can not bill me for any amount because they accepted what ******** and what my supplement insurance paid as full payment. I called the billing office a number of times but they were not helpful. I sent proof from ******** that the bill was paid to USA Vein Clinics **************************************************. ******** is also looking into USA Vein Clinics. I might add that USA Vein Clinics had billed ******** twice for the same office visit on November 10,2022, which ******** called a duplicate of a charge already submitted. Please look into USA Vein Clinics billing practices and get them to stop sending me bills for what has already been paid in full. I pay plenty of money for ******** and my supplement insurance policy so that every bill is paid with no out pocket expense.
Business Response
Date: 04/11/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *******************************. ******************************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ********* Phlebology Medical Group SC by ***********************************.

After thoroughly reviewing, ******************************* attended an appointment on 11/10/2022. We have confirmed *******************************' account has been paid as mentioned by *******************************. System issue caused insurance payments to be posted incorrectly on patients' accounts causing ******************************* to be billed. *******************************' account has been adjusted accordingly and is reflecting zero balance. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Initial Complaint
Date:04/03/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They scheduled for an appointment saying that the next visit would be covered my by insurance. When I arrived at the visit, they said it was not covered and they admitted that they should have told me before I arrived there, they admitted they didnt tell me before I arrived there. They rescheduled me and filed an appeal with my insurance but have since said that my insurance is out of network and wont cover further visits. They said in a phone call that they will send my records so that I can get care somewhere else but they havent. They also continue to email and text me about rescheduling visits. ************************************************
Business Response
Date: 04/08/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *****************************. ***************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our USA Vein Clinics of ******* location by *****************************.

After thoroughly reviewing, ***************************** was scheduled for a series of appointments. Prior authorization was sent to ********************************* insurance company, UHC Community WA ******** HMO, and received a denial letter informing procedures have been denied due to not meeting medical necessity criteria causing ***************************** to no be able to receive treatment. A request has been submitted to have the medical records resent to ********************************* address since they were not received previously. We understand the frustration and inconvenience caused with the all issues experienced by *****************************. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 04/09/2024

Complaint: 21523028

I am rejecting this response because: They have not sent the records needed for me to receive treatment elsewhere as they said they would in a phone call and they have continued to send texts and emails saying they will schedule me without being clear if it is covered by my insurance and they are now discussing confidential medical information with you when I have not signed a release that allows them to do so.

Business Response
Date: 04/10/2024
Complaint ID: ********

We have submitted a request to resend ********************************* medical records to her home address on file and is expected to arrive in ***** business days. We work with an automated system that generates calls, texts, and emails to patients that have missed/canceled their appointments to invite them to reschedule.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 04/11/2024

Complaint: 21523028

I am rejecting this response because: This is insufficient and they have possibly sent it to the wrong address since I have multiple addresses and they are clearly not interested in effectively communicating to establish the correct address that it should be sent to. They have displayed their ineffectiveness in properly informing clients of appointments that theyve canceled and further tried to schedule me for appointments without verifying that these appointments are covered by my insurance. They are not being honest and transparent about what insurance they take, it is listed nowhere on their site so they can tell people they take any insurance and then say they dont after the apportionments are scheduled.

Sincerely,

*************************
Initial Complaint
Date:03/17/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
The 1st upload describes the issue in detail:USA Vein Clinics is attempting to bill me twice for services rendered on 1/20/2023. My assumption is this occurred as I was originally a patient of VEIN CLINICS of ******* and USA Vein Clinics took them over. I was responsible for $230.04 for date of service 1/20/2023. I uploaded my HSA receipt through Payflex dated 3/14/2023 for the amount of $230.04.The itemized patient statement from USA Vein Clinics shows on date 4/13/2023 in the "Outstanding Patient Balance" column a balance of zero. I received a 2nd Explanations of Benefits on 5/2/2023 showing that USA Vein Clinics was attempting to again bill for services on the date of 1/20/2023. My insurance states they cannot double bill for the same service, yet USA Vein Clinics has turned this over to a collection agency for the amount of $106.67 I have a credit score of 827. I am NOT in the habit of not paying any bill that is truly mine. I want an invoice dated and showing a current paid in full balance from USA Vein Clinics in addition to a statement that they have contacted this collection agency and reported my balance as paid in full.
Business Response
Date: 03/29/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *************************************************************************************** came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ******** ********************* location by *********************************.

After thoroughly reviewing, *********************************** attended an appointment on 01/20/2023. We billed *************************************** insurance company, ********** Blue Shield, and received an explanation of benefit leaving $230.04 applied towards a deductible per the benefit plan. Our records indicate the amount had been previously paid as mentioned by ***********************************. We have adjusted ***************************************** account and is reflecting zero balance and have contacted I.C. System and had *************************************** account removed from collections. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 04/01/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*******************************
Initial Complaint
Date:03/01/2024
Type:Billing Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I had an appointment with Vein Clinics of ******* at ***************************************************** on Sept 19, 2022 for a FREE consultation about varicose veins. No services were performed, simply a discussion about their process and procedures. In the ensuing months they were bought out by USA Vein Clinics, who proceeded to send me a bill for $100 for this free consultation. This will billed MONTHS after the free consultation occurred. We have since received multiple bills via mail and e-mail. We have written back explaining that this was a FREE consultation, and my husband spoke to someone on the phone who assured us the issue would be escalated and resolved. Nothing was done. We called the local branch and one of the employees explained that billing was "a mess" since the merger and that they have received many complaints, but this is all being handled centrally now. Our latest copy of bill was received again today. For reference, our account # is *****. Any help in removing this charge would me much appreciated. This is a very crooked business with no one accepting the responsibility to look into the matter. I would never do business with them and were glad I chose to not work with them after the free consultation.
Business Response
Date: 03/07/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *******************************. ******************************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ******** Phlebology Associate location by ***********************************.

After thoroughly reviewing, ******************************* attended an appointment on 09/19/2022. Our records indicate the mentioned appointment was scheduled as a free consultation. There was a system error which caused ******************************* to be billed. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future. *********************************** account has been adjusted accordingly and is reflecting zero balance.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 03/07/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

***************************
Initial Complaint
Date:02/25/2024
Type:Customer Service Issues
Status:
UnresolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
-Services provided February 8th, 2024. -Scheduler did not notify of clinic change from Vein Clinics of ******* to USA Vein Clinics. I had previously been to this location with VC of A staff.-Entered office when other customer was reviewing scheduling problem. Apparently I was scheduled incorrectly but could be accommodated.-Quick swipe of alcohol on legs prior to service but none at local areas during injections. -Legs not elevated for 15 min. after service as was used to, just told to put compression stockings on.-Only the spider veins below my knees were addressed, not a thorough review as had always been done in the past.-Multiple over injected veins, bruising, and increased swelling, now over two weeks post treatment.
Business Response
Date: 02/28/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *******************************. ******************************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ******** and ******** Phlebology location by *********************.

After thoroughly reviewing, the transition from Vein Clinics of ******* to USA Vein Clinics occurred in October of 2022 and was made aware to patients being seen at the time. Our records indicate ******************************* attended her last appointment on 02/02/2022 prior to the appointment attended on 02/08/2024. ******************************* has signed a sighed procedure consent form informing the patient is aware of what the procedure consists of.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 03/03/2024

Complaint: 21344021

I am rejecting this response because:
1 - Now 24 days post injections, I continue to have added pressure and leg swelling in both legs. 2 - I have three irritated and almost open wounds at the locations of the over injections on my left leg. 3 - I will require follow-up medical care to return my superficial vein status to at least pre-*************** services.
Sincerely,

*************************
Business Response
Date: 03/07/2024
Complaint ID: ********

******************************* was provided a consent form with detailed info of the risk and complications of the recommended procedure. ******************************* can contact our scheduling department to set up a follow up visit and address any concerns ******************************* has.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 03/08/2024

Complaint: 21344021

I am rejecting this response. I have attached a letter further reiterating how these services were provided and how they continue to impact me. I have also made two requests which I would appreciate a better written response from USA Vein Clinics. I will not pursue any follow-up through your clinic given my present symptoms.

Sincerely,

*************************
Initial Complaint
Date:02/15/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I need assistance to stop the weekly harassment via telephone by *************** over a balance I do not owe and have tried to get a resolution on for years. USA Vein Clinis repeatedly calls from various numbers and refuses to send the file that I requested via certified mail last year to try and gain a resolution; in which they have not cooperated. I am legally blind with anxiety on Social Security, USA Vein Clinics also charged me $85,000 for fibroid embolization which is no more than $8,500. They first sent a bill for $400 and updated it 2 years later to $2,400 and entered it on my credit report. It is my legal right to my file and they won't send it because it disproves their balance. They violate the law repeatedly on the statute of collection which is 3 years and behave like gangsters calling weekly and constantly threatening me.
Business Response
Date: 02/21/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *****************************. ***************************** came to our facility for the evaluation and treatment of uterine fibroid.

The patient was seen in our St. ******** ************ Services of ** location by *******************************************.

After thoroughly reviewing, ***************************** attended appointments on 06/17/2020, 06/29/2020, 07/15/2020 and 10/26/2020. we billed Ms. ********************* insurance company, Emblem Health and ***************** Blue Shield, and received the explanation of benefit for the above appointments informing the amounts amounting $2,473.78 applied towards a copay, coinsurance and a deductible per the benefit plan. If ***************************** disagrees with the decision, we advise ***************************** contacts her insurance for a further explanation. Our automated system is set up to contact patients with current pending balances in order to keep them informed of the amounts due. In order to stop the notices, ***************************** can make a full payment in order to clear the account. Our records indicate the medical records were processed on 01/17/2024 and sent to ***************************************************************************

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 02/21/2024

Complaint: 21297452

I am rejecting this response because: I did not have Empire BC BS at the time I was seen at **************** I had ****************** and Emblem Insurance. In which I had no copay or deductibles. Empire BCBS has no record of a claim from USA Vein Clinics. I was not seen in their office after July 2020 and they have made up date of service and refuse to give me a copy of both my medical and billing records because it would disprove their allegations of a $2,424, I do not owe this bill and they know it. They are prey on women who are in need of surgery and charge upwards of 80% of the normal amount; I am not the only female they have done this to as I suppose they believe women don't have rights and they break every *** law where billing, collection and medical debt is concerned and several agencies in *** are investigating them for their practices and numerous complaints for the same. I will follow every complaint through thoroughly. I contacted BBB so that the events and the health department will force them to give me my records as it's the law. ************** has to intervene and reprimand and close down clinics that operate in this manner. Please have *************** send my file to resolve the matter. If they refuse, the bill will not be addressed.

Sincerely,

*******************************
Business Response
Date: 02/23/2024
Complaint ID: ********

After thorough review of ********************************* account we have determined the above charges to be correct based on the information provided by ********************************* ********* Emblem Health HIP HMO for appointments on 06/17/2020, 06/29/2020 and 07/15/2020 and ********* ***************** Blue Shield of ******** ******** Advantage HMO for appointment on 10/26/2020. We have verified the amounts applied as part of a copay and a co********* per ********************************* benefit plan and verified the information with all the claim details for the mentioned appointments was forwarded to ***************************** by Emblem Health HIP HMO and ***************** Blue Shield of ******** ******** Advantage HMO. Our records do not reflect an ********* of ******** was provided at any time. Information has been provided to ***************************** via email and text in order to set up her payment arrangements in case the amount cannot be paid in full.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 02/23/2024

Complaint: 21297452

I am rejecting this response because: USA Vein Clinics are very dishonest. As I stated from the beginning, I did not have Empire BC BS at the time of surgery, I had ****************** and Emblem and had a Dual plan and did not pay ** pay or deductibles. My insurance **nfirmed the same that no part of this bill is my responsibility. The Explanation of Benefits states **insurance responsible and USA Vein Clinics knows this. They were provided with all 3 insurance cards and because their staff is in**mpetent, the **me up with lies and participate in predatory billing toward women. They do not follow any of the **llection laws or *** law regarding not placing medical bills on your credit report. These are heinous people who have refused to give me my medical re**rds, harassed me via telephone for 2 years and here is the proof.

Sincerely,

*******************************
Initial Complaint
Date:02/08/2024
Type:Billing Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
BEFORE YOU GO to the **************** READ THIS!!!!!!!! SE THE *** THE CAME OUT OF THE INFECTED AREAS, BE AWARE, NO ONE WEARS SURGICAL MASK IN THE PROCEDURES ROOM.I was recently treated for my left leg, the treatment is called VENASEAL, which is glue injected with a device very similar to a caulking gun and a plastic tubing inserted inside the vein to be treated, apparently they used a leftover cartridge from the previous patient, which was already contaminated and unfortunately that caused infection along the entire length of my vein, and it is most noticeable where they inserted the tubing and at the end of the treated vein as shown in the photos , particles of the cured glue emerged from the wound as shown in the photos where the swab and cotton are, I have called multiple times and they always tell me that they are going to report it to their superiors and that they would respond to me soon, to which even the at the moment they have not done, I am requesting an MRI paid by them and they refuse to do it, the affected vein was scanned with the ultrasound device by three different technicians and all three told me that it was a very superficial infection, which is very clear that the ultrasound equipment they use is not reliable, which by the way is older than me, I am 63 years old.CAREFUL! DO NOT leave your credit card information, since USA Veins stores your information to charge you without your authorization regardless of whether the treatment went wrong, and I am not the only failed patient, when leaving the clinic a woman was entering with a similar problem to mine, before you go to that place, be aware of that.At the moment I'm seeking for legal help because USA Veins WON"N TAKE CARE OF THEIR MISTAKES, INSTEAD THEY USE YOUR CREDIT CARD TO COLLECT THE MONEY WITHOUT YOUR CONSENT, SEE PICTURES.
Business Response
Date: 02/19/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, ************** De *********************. ************** De ********************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our USA Vein Clinics of ****** location by *********************.

************** De ********************* has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.

After thoroughly reviewing, ************** De ********************* was scheduled for a series of treatment. ************** De ********************* has signed a signed procedure consent form informing that the patient has been explained what the procedure consists of and understands the procedures and treatment involves risk of complications and injury from both known and unknown causes. We are submitting all the information provided by ************** De ********************* as a complaint to avoid in the future.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 02/20/2024

Complaint: 21268400

I am rejecting this response because: Due to the infection on my left leg due to medical malpractice against ***************** where I recently underwent treatment for my left leg using the VENASEAL procedure.
During the procedure, it came to my attention that the medical staff at **************** used a contaminated cartridge, potentially left over from a previous patient. As a result, I developed a severe infection along the entire length of the treated vein, with noticeable complications where the tubing was inserted. Enclosed are photographs documenting the particles of cured glue that emerged from the wound.
Despite my numerous attempts to address this issue with the clinic, they have failed to take responsibility for their actions. The clinic has been unresponsive to my requests for an MRI, which I believe is crucial for a comprehensive assessment of the extent of the damage caused by their negligence. Furthermore,I have been prescribed antibiotics, including Clindamycin for ten days and currently BACTRIM DS with AMOXI-CLAV *******, with slow signs of recovery. My family doctor has expressed concern that if the condition does not improve soon, emergency intervention *** be necessary to prevent the infection from spreading to my bones and other organs.
Adding insult to injury, **************** has retained an unjust balance pending payment, despite the evident physical, economic, and mental damage caused by their malpractice. Moreover, the clinic has been reported to store credit card information without authorization, leading to unauthorized charges on patients including to myself.
Upon researching ****************'s reputation, I discovered that I am not the only patient facing such issues. Numerous negative reviews on ****** suggest a pattern of financial exploitation and medical malpractice. I witnessed a woman entering the clinic with a similar problem to mine, indicating a systemic failure in their practices.
In light of these circumstances, I am seeking your expertise to pursue legal action against ****************. I believe I am *********** compensation for the damages incurred, including medical expenses, potential future medical costs, pain and suffering, and any other applicable damages.
I kindly request your prompt attention to this matter and would appreciate the opportunity to discuss this case further at your earliest convenience.
Enclosed, please find relevant medical records, photographs, and any additional information that *** aid in your assessment.
I had to be admitted to the emergency room for 2 days, which generated a bill of more than $4000.00 which should be paid by the USA Vein Clinics since they were the cause of said infection due to medical malpractice, see all the attached documents related to the attention receved at the emergency room.
Thank you for considering my request, and I look forward to the possibility of solving this issue on my favor, thanks for your help.

Sincerely,

*************************
Business Response
Date: 02/26/2024
Complaint ID: ********

After a thorough review, ************** De ********************* attended appointment on 12/04/2023, 12/11/2023, 12/20/2023, 12/27/2023, 01/10/2024 and 01/22/2024 to receive treatment. Our records indicate that a timeout procedure was performed before receiving treatment for the mention appointments verifying with ************** De ********************* his demographic information, informing ************** De ********************* of the procedure that will be performed, confirming procedure consent has been signed, informing equipment has been tested and in working orders, verifying ************** De ********************* has no known allergies and informing who the provider and the medical assistance will be. Attached you will find a copy of the consent provided to ************** De ********************* for the above appointments.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

Customer Answer
Date: 02/28/2024

Complaint: 21268400

I am rejecting this response because: Just by looking those photos f my deep infected leg, is obvious that the infection is very deep and came from very deep inside where the contaminated medical instruments and contaminated medical adhesive used to seal that particular vein, is very clear and obvious that no matter what USA Vein Clinics says, the proof is right there, all those photos and all those documents from the emergency room provided, all of that is proof enough to understand that the infection of my leg was caused by medical malpractice.
. While I acknowledge that I signed a consent form and was informed about the associated risks, I believe that the procedures and treatments were carried out irresponsibly, lacking appropriate hygiene and sterilization of medical instruments, leading to severe complications.
Despite the informed consent and understanding of potential risks, the unsatisfactory conditions at USA Vein Clinics are evident in the use of contaminated medical adhesive during the treatment of my diseased veins. The consequences of these unhygienic practices have resulted in a deep infection,necessitating further medical intervention and incurring unexpected expenses.
The responsibility for the lack of hygiene and poor sterilization lies with the clinic's staff and not with the patient. I was compelled to seek assistance from other clinics unrelated to USA Vein Clinics,incurring additional costs due to the complications arising from what I believe to be medical malpractice.
In light of these circumstances, I am seeking your expertise to pursue legal action against ***************** I believe I am *********** compensation of at least $6,000.00 for the damages incurred, including medical expenses, potential future medical costs, pain and suffering, and any other applicable damages.
I kindly request your prompt attention to this matter and would appreciate the opportunity to discuss this case further at your earliest convenience.
Sincerely,

*************************
Initial Complaint
Date:02/08/2024
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
***************************** was in the *********** ************** vein clinic for approximately one month. This was in April/ May 2023. We discussed a ************ and he strictly knew that I could not have an ablation because one had been done in 2019. **************** said he knew how to get around the insurance companies and that, he would look into treating my veins another way. The day that the procedure was scheduled in May 2023, I asked him twice not to touch me and he proceeded to stick a needle in the top of my leg and hold it with his fingers. The office is very unprofessional and he is very unprofessional and I have filed a complaint with my insurance company who is ********** Blue Shield of North Carolina. Today, February 8, ****, USA Vein clinics stole $500 out of my checking account which I did not authorize. I have repeatedly tried to call them and keep getting hung up on to request that the money be returned to me as they took that without my authorization. I tried speaking with ****** who hung up on me and then I spoke to ***** who says he would email me a bill, but it still has not been sent to me and I am actually in talks with my bank to dispute the charge. On November 3, 2023 I spoke to and have an email from ************************* that states that there was no charge for me at this time as they were still working on my account and my account number is ******. I have not received anything from them, and was just notified this morning of the $500 charge taken out of my account without my permission. I need that money returned to me ASAP as it is my bill money.Thank you for any help that you can provide!
Business Response
Date: 02/19/2024
Complaint ID: ********

We are in receipt of the above referenced complaint from your office regarding our patient, *************************************. ************************************* came to our facility for the evaluation and treatment of venous insufficiency.

The patient was seen in our ************** Phlebology P.C. location by *****************************

************************************* has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.

After thoroughly reviewing, ************************************* attended an appointment on 05/23/2023. We billed ***************************************** insurance company, ********** Blue Shield, and received the explanation of benefit informing the amount of $1,001.12 applied towards a deductible per the benefit plan. A payment of $25.00 was processed on 11/02/2023. We notified ************************************* via phone, text and email regarding the outstanding balance with no response, causing the automatic charge to be placed on 02/08/2024 for $500.00 leaving a current amount due of $476.12. Per the financial agreement we have determined the charge to be valid. ************************************* has signed a signed treatment consent form prior to receiving treatment informing patient was explained what the procedure consists of.

USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
Customer Answer
Date: 02/19/2024

Complaint: 21265420

I am rejecting this response because:

Sincerely,

*********************************
Customer Answer
Date: 02/20/2024
I sent an email to you at 10:35. Rejecting the businesses response with my documents attached. Please let me know that you got my email. I am having a hard time getting my information to proceed here. Hopefully you will get this message.
Customer Answer
Date: 02/20/2024

Complaint: 21265420

I am rejecting this response because:

I am rejecting this response because I have returned every call for which I was left a voicemail and a name of a person to call back. I have responded to emails when received and I have already sent you proof of that. Three times I have tried to open the bill sent to me and it would not open. I was only able to receive one bill for $19,265 for which several customer service reps told me was incorrect and they were working on it.

I spoke to a ***************************** who hung up on me on October 23, 2023 and his extension is ****. I spoke to ******** at extension **** on October 24, 2023 and November of 2, 2023. On November 2 when speaking to ***, he asked that I make a $25 payment in good faith while they were working on my case. He did not tell me that they were keeping my card on file and in fact, he said, and I repeated that it was a one time payment. I have NEVER signed any kind of consent that said this business can keep my credit card on file and charge me whatever amount they feel like when they want to. I have NEVER authorized anyone to take $500 out of my account because I do not have that kind of money. THEY took my bill money and now I am behind on bills and I have never been behind before.
I have also spoken to my attorney, who says they cannot take that kind of money out of my account.
I received an email on November 3, 2023 from Ramsses that states thank you for your email we take patient satisfaction seriously and appreciate your feedback. So if I have not been contacting them, how would she have replied to an email that I sent to her. Also her email says please accept our apologies for the inconvenience caused with this error caused by our system at the moment no amount is due and we are waiting for your insurance to respond, etc.
I called ******************** on November 21, 2023 at extension 8718.
I talked to ****** on January 23, **** and asked him to mail me a bill to my PO Box and he said that he would. To this date I have never received a mail at my PO Box.
Finally on February 8, **** I started out with ******* at extension **** and then ended up talking with ******* at extension **** and they were both very nice and helpful and told me that they would pass the information to their supervisor ****, who would call me by February 14. I still have not received a returned call from **** or anyone there to tell me the status of them stealing my money out of my account without my permission.
Also on February 8, **** before speaking to ******* and **************** had brief conversations with ****** at extension **** and ***** and ****** informed me that they were a paperless company , and that is all he said. I again asked for an itemized bill to be sent to me in the mail because their text and emails were not opening.
Also, **************** is trying to charge for an ablation for which he did not do. Again, I repeat I asked him not to do anything that day, because the office was very unprofessional, and the receptionist was also in the room on her phone, looking at her puppies, and they had me very nervous and I asked him twice to stop and he proceeded to stick a needle in the top part of my left leg and hold it with his fingers. That is not professional at all! The business is trying to charge for services not rendered, and that is insurance fraud. I did discuss with the doctor about ablations and told him that pre-Covid, I had one done by ******************** and it is a one and done procedure and he was very well aware of that. He stated to me that there were other ways to help, and he just knew how to code things to make insurance pay.
I have explained repeatedly to all of them that if they call me that my phone blocks spam numbers as everyone else does I assume. If they leave a message, I have always called them back.
Lastly, again I have never signed a consent that said they could take money out of my account and keep my card on file for future use. Remember they said they are a paperless company, so how did I sign anything that gave them permission to steal my money.

Thank you for your time!
*********************************

I am going to try to attach proof of where I have tried to open the bills and their system did not allow it.

Sincerely,

*********************************
Business Response
Date: 02/21/2024
Complaint ID: ********

After thorough review, we have determined the charges in question are correct based on the response from ***************************************** insurance ********** Blue Shield of North Carolina claims department agent Elle under reference number ********. They have informed us the amount allowed $1,001.12 for the appointment date of 05/23/2023 was applied towards ***************************************** deductible per the benefit plan and the information with all the claim details was forwarded to ************************************* by ********** Blue Shield of North Carolina. If ************************************* disagrees with the decision provided for the claim, we advise she contacts ********** Blue Shield of North Carolina for a further explanation. We have also reviewed the details pertaining to ************************************* stating she did not have the treatment on 05/23/2023, our records indicate ************************************* was aware of the treatment taking place and no details show a cancellation was requested. Attached you will find a copy of the financial agreement ************************************* was provided informing that her charge card information will be stored and authorization to charge for any amounts left by the insurance plan as patient responsibility. Also attached you will find copies of the consents provided to ************************************* for the treatment on 05/23/2023. A complaint has been submitted regarding the bad customer service ************************************* received and necessary action will be taken to avoid in the future.

If you have any further questions or concerns, please do not hesitate to contact us at ************ so that we can go over the account and answer any questions you may have. Thank you.
Customer Answer
Date: 02/23/2024

Complaint: 21265420

I am rejecting this response because: as I stated before, we did talk about an ablation and the doctor knew that I had had one pre-Covid and could not have another one because it is a one and done procedure.
The code on the paperwork does not tell me anything so if I am not in the medical field, how would I know that that is what that code meant and thats not what procedure he performed. I truthfully, dont know what to call what he did. Also, I still standby my rights when I told him not to touch me twice and we did not have to do anything that day he stuck me with a needle and held it with his fingers after he was asked not to twice.
Ive pulled off all the paperwork and I was tricked into this stuff and I dont really feel like this is exactly what I signed. im only rejecting it because I feel like they put some of this wording in there after I signed but it is what it is. I have nothing else to say.

Sincerely,

*********************************

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USA Vein Clinics LLC is NOT a BBB Accredited Business.