Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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USA Vein Clinics LLC has 53 locations, listed below.

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• 

  USA Vein Clinics LLC

  304 Wainwright Dr Northbrook, IL 60062-1900

• 

  USA Vein Clinics LLC

  2033 S Broad St # 2035 Philadelphia, PA 19148-5505

• 

  USA Vein Clinics

  214 College Park Plz Ste 106 Johnstown, PA 15904-2833

• 

  USA Vein Clinics

  313 Logan Ave State College, PA 16801-4623

• 

  USA Vein Clinics

  1000 Stonewood Dr Ste 210 Wexford, PA 15090-8386

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/02/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I'm trying to get a copy of my medical records. I had an issue with my treatment, called and ask for a copy of my medical records so that I could go seek help elsewhere. They took the request and explained that they had to mail them to my home, said it would take 30 days and to call back if I didn't get them, 45 days later I did not receive them. I called and everyone I spoke to stated that I need to be transferred to the medical records department, I called a total of 8 times and every time I was transferred to the records department the call was disconnected. I ask to speak to a Supervisor when they transferred me I was disconnected. Any phone number you call for USA Vein Clinics is directed to a call center and the people are totally unprofessional. I need my medical records to ********** in getting help from another provider.

  Business Response

  Date: 10/20/2023

  Complaint ID: ********
  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Mr. **********************  Mr. **********************;came to our facility for the evaluation and treatment of venous insufficiency. 

  The patient was seen in our ***** Interventional and Vascular Specialist P.A location. 

  We have reviewed Mr. ************************* complaint regarding the medical records request submitted. An internal complaint was submitted to avoid issues like this in the future.

  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. We have mailed out the set of medical records to Mr. ************************* home address and should arrive within ***** days.

  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************. 

  Customer Answer

  Date: 10/25/2023

   
  Complaint: 20687490
  
  I am rejecting this response because: Upon receiving this response from USA Vein Clinics through the BBB it stated that Should you require any further assistance or clarification, please feel free to contact me directly at *************. I called to confirm that my medical records had been mailed. I made three different calls to the provided number. I was forwarded multiple times to different departments each call never being directed to the records department, after waiting for 30 to 40 minutes on each call the call was dropped. I never got to speak to the records department to confirm that my medical records were mailed.
  
  Sincerely,
  
  *********************

  Business Response

  Date: 10/26/2023

  We are in receipt of the above referenced complaint from your office regarding our patient, ************************** 

  Our medical records department has confirmed the medical records have been mailed to ***************************** address on file on Monday October 23 of 2023. 
  

• Initial Complaint

  Date:09/21/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  *************** have never mailed me a bill for any co-payment I have owed them due to my medical procedure. **************** has been harassing me for payment of a $30 co-payment that I paid by check in the mail on 09/05/23. On 09/20/23, they fraudulently charged my debt card a $75 no call, no show for appointment fee without any notice, but I called and canceled my scheduled appointment on 09/15/23. Im so tired and frustrated with USA Vein Clinics unscrupulous billing tactics.

  Business Response

  Date: 10/20/2023

  Complaint ***********
  
  We are in receipt of the above referenced complaint from your office regarding our patient, ************** ******. 

  ************** ****** came to our facility for the evaluation and treatment of venous insufficiency. 

  The patient was seen in our ******** and Virginia Phlebology PC location by ************************************  

  After thoroughly reviewing,************** ****** was scheduled for appointments on 04/06/2023 and 06/27/2023.

  We billedMs. Kirss ******** insurance, ********** Blue Shield, and received the explanation of benefits for the above appointments informing the amounts amounting $70.00 applied towards a copay per the benefit plan.

  Our records show we sentMs. ****************** notices via email and text regarding the balance of $30.00 for the appointment 06/27/2023 with no response.

  We then received a check for the amount of $30.00 which was applied for accordingly, leaving a $40.00 balance currently due for the appointment on 04/06/2023.

  Our records indicate the no show fee charge was placed in error since ************** ****** did cancel her appointment as mentioned.
  
  USA Vein Clinics values our client relationships.

  Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.

  We have voided the no show fee charge of $75.00 placed on 09/20/2023, however the patient does owe $40.00 for copay that is mandated by their insurance policy.

  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention.

  Should you require any further assistance or clarification, please feel free to contact me directly at *************.

  Kind Regards           

  Customer Answer

  Date: 10/25/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  Kirss ******

• Initial Complaint

  Date:09/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had gone to this place to get a consultation about the veins in my legs. They gave me a consultation, and set up what I thought was an open appointment, since I still had to get approval from my insurance. I told them I would call them when I spoke to my insurance. Apparently, and I had no recollection, I had an appointment yesterday, September 18th. But I had never told them I contacted my insurance or anything. So it shouldn't have been approved. So now they email MY SON'S email about me owing them money, as you can see in the picture i've attached. The email itself looks sketchy. I had never given them my son's email, nor do I even know his email. I called the place and they said I am being charged 250 dollars for not showing up to the appointment. But I wasn't aware of the appointment to begin with. They say they've called me countless times, but that's also not true. They don't have a singular number so I've been getting calls from various numbers, and I had not picked up any of them. So how did I even confirm an appointment to begin with if they only saw me and spoke to me the one time? Additionally the place doesn't have an address displayed so it was hard to get to, or a specific phone number for that site. Those things and the email to my sons email scream suspicious. I'm not paying that bill, they didn't ever confirm I was going to that appointment or anything.

  Business Response

  Date: 10/30/2023

  We are in receipt of the above referenced complaint from your office regarding our patient, ************************************  Ms. ******************************* came to our facility for the evaluation and treatment of venous insufficiency. 

  The patient was seen in our Bushwick Medical of ******** location by Dr. ************************************************* style="margin: 0px 0px 10.67px; font-size: 11pt; font-family: Calibri, sans-serif;">Ms. ******************************* has signed a signed financial agreement informing appointments require to be canceled or rescheduled 48 hours prior to the appointment date.  The signed financial agreement authorizes us to charge for missed appointments.

  After thoroughly reviewing Ms. ******************************* was scheduled for an appointment on 09/18/2023. ********************************;was provided with a vein treatment plan schedule with her appointment's dates and times. We notified the patient via phone and text regarding her upcoming appointment scheduled for 09/18/2023 with no response. We listened to call records and no cancelation or reschedule was requested by Ms. ******************************* prior to the appointment date, therefore making these charges valid per the financial agreement signed. Based on our findings we have determined the charges to be valid. *********************************** can reach our billing department to look into payment arrangements. The email notices submitted to the email on file that was provided at the time which is **************** are not fraudulent and are notices of the amount due for the missed appointment.

  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  

  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************. 

  
  
  

  
  

  Kind Regards 

  
  

  *************************

  Billing Department

  USA VEIN CLINICS

  *** VASCULAR CLINICS

  *******************

  304 ***********************

  **********, ** 60062

  ************************

  ************** Fax

  *********************************** 

  www.usaveinclinics.com

  
  

• Initial Complaint

  Date:09/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business is harassing me with repeated phone calls, even though I have told them that I no longer want contact with them.I don't even live in the ** any longer. Please help me to stop these harassing calls from these people. I suffer from anxiety and this is making matters worse.

  Business Response

  Date: 03/21/2025

  Our sincere apologies for the delayed reply, however, we just became aware of the attached complaint. 
   
  Per the patients request, we have placed her account on the Do Not Call list.
   
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.  It is our hope that Ms. *********** will contact us should she require any further care.
   
  Should you need any additional information, please do not hesitate to contact us.
  Thank you for your attention to this matter.
   
   
  Make it a Great Day!
  
  **** S. *******

• Initial Complaint

  Date:09/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an appointment in April of 2023 with USA vein clinics to have a vein corrected in my leg. I arrived at the Dr's ****** and was informed that my appointment had been cancelled, as some of the medical team had not showed up to work. I noticed a few days later that I was charged $250.00 to my card. I have made a number of attempts to contact the billing department of USA vein Clinics. I have been given several responses, including; I would receive the refund via a check I would receive the refund to my card USA Vein Clinics do not have the correct contact information for me and finally, I should contact the company via email for a faster response. I am yet to receive any refund and I would appreciate your help with this matter.

  Business Response

  Date: 10/26/2023

  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. *****************************.  Ms. *****************************came to our facility for the evaluation and treatment of venous insufficiency. 

  After thoroughly reviewing,Ms. *****************************was scheduled for an appointment on 04/05/2023. We do not show any information of the appointment being canceled on our behalf due to the issues mentioned by ********************************** Our records indicate numerous attempts were made to provide ********************************* with a reschedule of her appointment with no success before she left the office. Based on the review we have determined the no show fee to be correct and no refund is due.

  
  

  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 

  
  

  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

  
  

  
  

  Kind Regards 

  
  

  *************************

  Billing Department

  USA VEIN CLINICS

  
  

• Initial Complaint

  Date:08/25/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visited *************** on 9/28/18. It was for a consultation regarding my varicose veins and I confirmed that this was covered by my insurance provider and once I arrived at the clinic at their location at: **************************************************. United *********** Choice Plus covered the cost of my visit and paid for the testing that occurred that day. The clinic's doctor explained how much treatment would cost and I was not interested in moving any further with their services at the time. They insisted on trying to get me to come back and after some time began sending me outstanding balances regarding the first and only consult visit. I spoke to United *********** and they informed me that USA Vein clinics should not be trying to collect additional funds from me and that once they paid the bill the cost of consultation testing and charges was cared for. I am now receiving letters from a ********** threatening legal action to collect an additional $450 from me. They are demanding payment of additional charges they are trying to collect aside from the agreed upon contractual payments they received from my insurance provider at the time.

  Business Response

  Date: 03/27/2025

  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** *******.  Ms. ****** ******* came to our facility for the evaluation and treatment of venous insufficiency.
  
  The patient was seen in our St. ******** Medical of ******** location by Dr. ******* *****.
  
  After thoroughly reviewing, Ms. ****** ******* attended an appointment on 09/29/2018. We billed Ms. ****** ********* insurance company United Healthcare Choice Plus and received an explanation of benefits reflecting a payment of $672.00 by United Healthcare Choice Plus leaving $480.00 applied towards a co-insurance and a deductible per the benefit plan. A payment of $30.00 was processed on 09/29/2018 leaving a pending balance of $450.00. We have verified the amounts applied as part of a co-insurance and a deductible per *****************'s benefit plan and verified the information with all the claim details for her appointment from 09/28/2018 was forwarded to ***************** by United Healthcare Choice Plus. Our records show we sent ***************** notices via email regarding the pending balance with no response, causing Ms. ****** ****** to be sent to collections.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  Date:08/18/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a procedure April 30th, 2023. Prior to the procedure I spoke with ****** the manager in the billing department. I advised him that I wanted to verify any out of pocket expenses that I would have prior to the procedure. I did not want any unexpected bills. He assured me that I would not have to pay anything out of pocket. He stated that my insurance fully covers the procedure. My deductible had already been met. Therefore there was nothing I would be paying out of pocket.Two months after the procedure I see two $400 dollar charges and another charge close to $300 withdrawn out of my checking account. This is over $1000 taken out of my checking account at one time.I did not authorize them to take any money out of my account, I never received a bill for these charges. It's extremely unethical to take money out of someones account without advising them and without authorization. No medical company has ever done this.I have called and left messages for ****** several times with no call back. This is now a month gone by with no contact or resolution from this company. How do you know that someone has over $1000 just sitting in their account ready to take at one time. This is extremely unethical, and on top of that you lied stating I would not have to pay anything. Should I file a lawsuit?

  Business Response

  Date: 03/19/2025

  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ***** *******.  Ms. ***** ******* came to our facility for the evaluation and treatment of fibroid.

  
  

  Ms. ***** ******* has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, co-insurances and deductibles that are due.

  
  

  After thoroughly reviewing, Ms. ***** ******* had a Uterine Fibroid Embolization on 04/28/2023. We billed Ms. ***** ********* insurance company ***************** Blue Shield of Georgia and received an explanation of benefits reflecting a payment of $14,919.49 by ***************** Blue Shield of Georgia leaving $1,083.60 applied towards a co-insurance and deductible per the benefit plan. We have verified the amount applied as part of a co-insurance and deductible per Ms. ***** ********* benefit plan and verified the information with all the claim details for her appointment from 04/28/2023 was forwarded to Ms. ***** ******* by ***************** Blue Shield of Georgia. A payment of $25.00 was processed on 04/28/2023. Our records show we sent Ms. ***** ******* notices via email regarding the pending balance with no response, causing the automatic charges to be places on 06/29/2023 for $400.00, 07/03/2023 for $400.00 and 07/06/2023 for $258.60. Per the financial agreement we have determined the charges are valid.

  
  

  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 

  
  

  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  Date:08/13/2023

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company overcharged my insurance and after my insurance pay them ********* for a treatment that if you payed cash is only ***** more or less, now they're charging me with about **** more. But the worst part is that they took money out of my account without my authorization. I ask for proof that I signed for that. And surprise!! ?? They copied and paste my signature on so many other pages that I had never seen or given to sigh. ?? ?? ?? the only time i signed was when the girl put the tablet infront of me and said " this is just a consent to start your treatment. * _one signature * This is completely unacceptable. I know they're reaping people off left and right. I see the reviews now . How can I protect myself against them. Because they said they will send me to collections if I don't pay. After they took 3 payments off $ 400 out of my account without my approval. No matter what they say. I KNOW I DIDN'T SIGNED ALL THAT. and is so obvious what they did. I been reading about this clinics and it seems that they are **********

  Business Response

  Date: 03/21/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ********* ********.  Ms. ********* ******** came to our facility for the evaluation and treatment of venous insufficiency. 
  
  The patient was seen in our USA Vein Clinics of ****** location by Dr. *** *** *****.  
  
  Ms. ********* ******** has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.
  
  After thoroughly reviewing, Ms. ********* ******** was scheduled for appointments on 06/14/2023, 07/05/2023, 07/12/2023, 07/19/2023 and 07/26/2023. We billed Ms. ********* ********** insurance, Cigna, and received the explanation of benefits for the above appointments informing the amounts amounting $5,661.14 applied towards a coinsurance per the benefit plan. A payment of $345.60 was processed on 07/19/2023. Our records show we sent Ms. ********* ******** notices via email and text regarding the balance with no response, causing the automatic charges to be placed on 08/01/2023, 08/03/2023 and 08/08/2023 for $400 each leaving a current amount due of $4,115.54. Per the financial agreement we have determined the charges are valid. We attempted to contact Ms. ********* ******** in order to assist her with arranging a payment plan for the amount remaining of $4,115.54 but have not been successful.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************

• Initial Complaint

  Date:08/10/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 16th, 2023 I was scheduled for my routine vein procedure. I received a text stating:"My name is ******* from USA Vein Clinics Group regarding your appointment Tuesday 5/16 We received a notification clinic will be closed Tuesday 5/16 We called you but there was no answer. Please call us at ********** thank you"On May 17, 2023 *************** charged my debit card $250.00 for a No call No show relating to the 5/16/2023 appointment. After several attempts with billing over the course of 3 months now to receive a refund of the charge since they canceled the appointment i am still getting the run around on this. 2 weeks ago i was told by billing the check will be mailed on August 2nd. Today it needs to go to the refund department and it will be another 30 to 60 days. We have a balance of ***** left in copays and all i am asking for is a refund of the difference of ******. And i have got no where with the billing department but continuous holds, transfers and hung up on.

• Initial Complaint

  Date:08/09/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Upon my 3 visits at USA Vein Clinics-*******. This company has continued to misuse my credit card without my permission, charging my card every 3 days. No amounts of any charges have been disclosed to me on paper prior to the services received. Even with using my insurance the prices the clinic came up with were over the top amounts. They charged my insurance $17,000 on two separate visits, which still leaves me with an outrageously high amount, which should be questioned. I should have been aware of all costs of all visits and procedure, insurance and out of pocket monies. I have yet to receive a bill/proof of claim of the amounts.