Complaints

This profile includes complaints for USA Vein Clinics LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

USA Vein Clinics LLC has 53 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  USA Vein Clinics LLC

  304 Wainwright Dr Northbrook, IL 60062-1900

• 

  USA Vein Clinics

  4075 Monroeville Blvd Ste 126 Bldg Ii Monroeville, PA 15146-2529

• 

  USA Vein Clinics

  300 Chapel Harbor Dr Ste 102 Blawnox, PA 15238-4131

• 

  USA Vein Clinics

  1701 12th Ave (Intowne Square), Building G-1 Altoona, PA 16601

• 

  USA Vein Clinics

  2057 W 8th St Erie, PA 16505

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/14/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi - I had a pre-operation appt with the local ********** vein clinic on February 17, 2023 and gave them my insurance so they could pre-authorize the appt. Then I had a varicose vein procedure on March 14, 2023 and two follow up appts on March 20 and 24 in 2023. They charged me as a cash patient and never submitted any information to my insurance provider for approval nor did they file any claims for these appts. It is now July 14, 2023 and I have been trying since March 2023 to get them to file a claim or send me an itemized bill so that I may file a claim. They will only send me a screen shot of their billing program which will not work per my insurance provider. I have spoken to several members of the vein clinic billing **** who have admitted they messed up and have told me that they would file a claim but to no avail. The most recent person told me that they did file a claim for those dates and that my insurance provider would provide coverage. I called my insurance provider and they have not received claims for those dates so they are continuing to lie to me. I did have another follow up Appt with them on April 19, 2023 and they filed a claim for that date correctly so they know how to file claims. Theyre just refusing to do so for my March appts that are the most expensive as it was surgery. I dont know who to talk to about getting a claim filed since they are constantly transferring me and wont help. Can someone at the better business bureau help me?Thank you,*****************************

  Business Response

  Date: 03/26/2025

  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ******** ******.  Ms. ******** ****** came to our facility for the evaluation and treatment of venous insufficiency.
  
  The patient was seen in our Georgia Phlebology PC location by Dr. **** *****.
  
  After thoroughly reviewing, Ms. ******** ****** attended appointments on 02/17/2023, 03/14/2023 and 03/20/2023. Due to an error in our system Ms. ******** ****** insurance company ***************** Blue Shield of Georgia was not billed in a timely manner causing for the above mentioned appointments to be denied due to timely filling. A payment of $1,207.08 was processed on 03/22/2023 in error by Ms. ******** ****** thinking the amount paid was left by ***************** Blue Shield of Georgia as patient responsibility. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. As a good faith measure to rectify this situation, we have refunded $1,207.08 to Ms. ******** ****** and would be sent to her home address on file.
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  

  
  

• Initial Complaint

  Date:07/13/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bill from USA Vein Clinics was for $246.38.I paid $226.00 by credit card on 6-13-2023 and $20.38 was paid by my secondary insurance on 5-16-2023.I have called USA Vein Clinics many, many times and they say I am paid in full, but they keep trying to charge my credit card for $20.38. They said there is a glitch in their automated system.. They took off 3 of the pending charges, but one $20.38 remains for 7-10-2023.I have instructed my credit card company and they are not taking any more charges from USA Vein Clinics.I called *** this morning (****) and the representative said he would notify the department, which Ive heard many times. He also said that they tried to put another $20.38 charge on this morning, but were blocked by the credit card company.Please help.Thank you

  Business Response

  Date: 03/21/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ****** L ******.  Ms. ****** L ****** came to our facility for the evaluation and treatment of venous insufficiency.
  
  The patient was seen in our ******** and ******** Phlebology location by Dr. ***** **********.
  
  Ms. ****** L ****** has signed a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.
  
  After thoroughly reviewing, Ms. ****** L ****** attended an appointment on 04/10/2023. We billed Ms. ****** L ******** insurance companies ******** of ******** and Aetna Senior Supplemental Plan and received an explanation of benefits reflecting a payment of $79.91 by ******** of Maryland and payment of $20.38 by Aena Senior Supplemental Plan leaving $226.00 applied towards a deductible per the benefit plans. A payment of $226.00 was processed on 06/13/2023 leaving the account at a zero balance. Due to an error in the system, the Aetna Senior Supplemental Plan information received was not uploaded to our system correctly causing Ms. ****** L ****** to be charged automatically on 06/29/2023, 07/03/2023, 07/06/2023 and 07/10/2023 for $20.38 each per the financial agreement. Our records indicate each of the above mentioned charges were reversed to the charged card ending on 1356. An escalation has been sent to the corresponding departments in order to take the necessary steps to avoid this in the future.
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible.
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.

• Initial Complaint

  Date:07/06/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to the USA vein clinic in **************** ******** a total of 3 times in 2021. I had insurance that covered the services provided, which were not treatments but evaluation only. The reason I went three times for evaluations only was because my insurance required a period of trying other methods to treat my issues. On my last visit, which was when I should have got my treatment plan the dr informed me she was leaving and that Id have to make an appointment for when they get a new doctor. I called several times and when they finally had a new doctor I was told they no longer accept my insurance. I thought that would be the end of it. I hear no more from them, until the fall of 2022, when they started sending me bills for the evaluations I received. These were covered by my insurance. I called to clear this up and was unable to get a resolution other than I had to pay. I contacted my insurance. It turns out they never attempted to bill my insurance at all. So at that point over a year had passed and they couldnt bill my insurance so they start billing me. Ive called and emailed and I have yet to receive a response. It is not my fault that they did not bill my insurance in a timely manner.

  Business Response

  Date: 07/15/2023

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, ********************************** ********************************* came to our facility for the evaluation and treatment of venous insufficiency. The patient was seen in our USA Vein Clinics of ******* location by *****************************.  
  
  After thoroughly reviewing, ********************************* was billed for appointments attended on 04/28/2021 and 07/07/2021. We billed ************************************* insurance ******** of ******** and received denials for the two dates of service. The claim was transferred in error by the billing software due to ****** **** MA47 (the patient is responsible for payment) attached to the denial ****. That triggered the system to post and transfer the balance to the patient. We realized that this was an error because the claim has other denial ****s and ****** ****s attached to it. 
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. To rectify this situation, I have removed the balance from ************************************* responsibility.
  
  We sincerely apologize for this less-than-ideal patient experience and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact.
  
  Sincerely,  
  *************************
  SVP~Operations

  Customer Answer

  Date: 07/17/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:06/30/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business charged my card when I couldn't make payments. They charged the full outstandung balance on my card that I initially made a payment with at the time of my appointment. I called the day I received the email about my card will be charged if I had any questions to call the number that was provided. Horrible customer service.

  Business Response

  Date: 03/18/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ***** *********.  Ms. ***** ********* came to our facility for the evaluation and treatment of venous insufficiency. 
  
  The patient was seen in our USA Vein Clinics of ****** location by ************************************* ***** ********* has a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.
  
  After thoroughly reviewing, Ms. ***** ********* was scheduled for an appointment on 05/14/2023. We billed Ms. ***** *********** insurance, United Healthcare, and received the explanation of benefits for the above appointment informing the amount $231.65 charged applied towards a deductible per the benefit plan. Our records show we sent Ms. ***** ********* two notices via email and text in May and June with no response, causing the automatic charge to be placed. Per the financial agreement we have determined the charges are valid. 
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  
  
  Kind Regards
  
  ***** *******

  Business Response

  Date: 03/18/2025

  Complaint ID: ********  
  
  We are in receipt of the above referenced complaint from your office regarding our patient, Ms. ***** *********.  Ms. ***** ********* came to our facility for the evaluation and treatment of venous insufficiency. 
  
  The patient was seen in our USA Vein Clinics of ****** location by ************************************* ***** ********* has a signed financial agreement informing that by providing credit card information, which we securely store electronically, she granted permission to automatically charge the credit card on file for applicable charges including co-pays, coinsurances and deductibles that are due.
  
  After thoroughly reviewing, Ms. ***** ********* was scheduled for an appointment on 05/14/2023. We billed Ms. ***** *********** insurance, United Healthcare, and received the explanation of benefits for the above appointment informing the amount $231.65 charged applied towards a deductible per the benefit plan. Our records show we sent Ms. ***** ********* two notices via email and text in May and June with no response, causing the automatic charge to be placed. Per the financial agreement we have determined the charges are valid. 
  
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. 
  
  We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me directly at *************.
  
  
  
  Kind Regards
  
  ***** *******

• Initial Complaint

  Date:06/13/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went for services on 3/18/22 and my insurance co-pay was $50. The woman working was new as we were talking about that, well she accidentally charged me twice for the co-pay. I received a receipt for 50 dollars, but when I looked at my statement I was charged twice (two 50 dollar charges) I have since called over and over trying to get my money back. They say its under review. I have asked to speak to a supervisor, but they say they are on the phone and will call me back, but no one does. This has been going on for over a year now. I would like to get my money back I would also like to know what is going on with this company. The doctor and assistants were helpful, but the financial part is suspect. When I look at my bill is states USA Veins of ******, but I went to their *********** location.

  Business Response

  Date: 07/10/2023

  
  We are in receipt of the above referenced complaint from your office regarding our patient, ****************************  *************************** came to our facility for the evaluation and treatment of venous insufficiency. The patient was seen in our USA Vein Clinics of ****** location by Dr. ************************************************* thoroughly reviewing, *************************** was charged $50.00 on 03/18/2022 twice in error. Upon notice of this error, we submitted a refund request, but it appears it was withheld while waiting for ******************************* insurance company ********** Blue Shield of ***** to respond to the claim from 03/18/2022 confirming the correct amount that would be left as patient responsibility. ********** Blue Shield of ***** responded informing the amount due for the date 03/18/2022 was $21.36 as part of a coinsurance. With this information it was determined the refund amount would be $78.64, however upon processing the refund, we received a response from ********** Blue Shield of ***** informing the appointment attended on 05/04/2022 applied $42.38 towards ******************************* coinsurance as well. The amount $42.38 was removed from the refund due of $78.64 leaving a total refund due of $36.26. Regarding the billing notices *************************** received, they are labeled USA Vein Clinics of ****** which is the name of our practice when billing insurance companies.
   
  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. To rectify this situation, we have refunded $36.26 to *************************** and refund will be mailed to the home address on file. We sincerely apologize for the less-than-ideal patient experience and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me.
   
  Sincerely,
   
  **********, Baccega
  SVP~Operations
   
   
  ***********************

• Initial Complaint

  Date:06/02/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im having issues with a bill from USA veins clinic. I went to USA veins of ******* back in June 2022 and had a consultation. I didnt get the services because at the time I had a $3000 deductible insurance so I waited to get a better coverage come Jan 2023. And in Jan 2023 I had gotten better coverage insurance with a deductible of $500. In March I had a surgery and met my in net work deductible of $500. My portion of the bill was about $1400 after insurance paid which Im paying monthly payments with a balance of $700 left. So now I made an appointment with USA veins clinic and was ready for the altrasound on my legs. My appointment was with *************** as the doctor previously left the company and *** veins of ******* was bought out by USA veins clinic. I talked with the dr and he explained everything in detail. He also told me how *** veins of ******* was bought out by USA veins Clinic and he had just started working in Feb 2023. I made the scheduled appointments to have the left leg procedure and then the right leg. A couple weeks later my insurance approved the procedure and an hour later I got a call from the clinic saying that *************** left the company and I was now assigned to **********************. Which later I found out wasnt located in Moorseville but thats where I was going to get my procedure. After that I got rescheduled and then the next day I got in the mail a letter from my insurance saying that my procedure was covered as OUT Of Network with a deductible of $1000 which I will have to pay because out of network is not in net work. Whattttt!!!!!! No, the doctors that I should have should be covered in net work!!!!!! So I called USA veins clinic and they said yes thats correct which now I would have a $1000 deductible when I already paid my deductible in net work. So I was very upset because no one told me and on top of that ************************* who worked in net work had left the company too. Are you kidding me? Apparently your company no longer has in net work doctors and doctors dont seem to stay with this company which makes me nervous. I should have been told that the in net work doctors left the company and I would have gone somewhere where the company had in net work doctors. I had my deductible paid so I will not pay this deductible for out of net work doctors as I stated to *** veins Clinic. I have very good credit too and have paid all my bills and will not pay this bill because I feel you didnt disclose this to me. I would like for the company to get an in net work doctor for the procedure Or write off the deductible provided as I was led to believe. Also I was looking forward to having my legs without cramping or have restless leg syndrome. Thank you Kind regards *************************

• Initial Complaint

  Date:05/31/2023

  Type:Sales and Advertising Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a patient of Vein Clinics of ******* the business was sold to USA Vein Clinics. USA Vein Clinics will not provide me with my medical records despite being asked to do so since December of 2022.

• Initial Complaint

  Date:05/24/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Medical Billing Fraud - USA Vein Clinics Debt collector I.C ************ sent me the attached medical debt owed from service provider USA Vein Clinics. This is for service in 2018 and the debt bill is dated 5/17/2023. This is for services over 5 years ago and I have never been contacted directly by **************** in the 5 years since service for any owed medical debt. This appears to be medical fraud billing to patient/customers. I do not have any medical debt owed and want my record clear. Also, I have seen other complaints against USA Vein Clinics similar to mine. Investigate ****************

  Business Response

  Date: 07/05/2023

  We are in receipt of the above referenced complaint from your office regarding our patient, ********************************  ******************************* came to our facility for the evaluation and treatment of venous insufficiency. The patient was seen in our *** Medical of Bensonhurst location by ******************************** 

   

  After thoroughly reviewing, ******************************* attended numerous appointments dating from 01/24/2018, 02/10/2018, 03/10/2018 and 03/24/2018 were we show *********************************** insurance company Cigna processed our claims and applied $152.23 towards *********************************** responsibility as part of copays per the benefit plan at the time.  Our records indicate that the last payment we received was 03/29/2019 under check number **** for $80.00 which applied for the amounts due from the dates of 12/16/2017 and 01/13/2018.

   

  Numerous notices were sent to ******************************* informing her of the amount due with no response, therefore obligating us to submit the information to our third-party collection agency. After further review we have determined the amount due to be correct.

   

  USA Vein Clinics values our client relationships. Our doctors and staff always put patients first and strive to deliver the best healthcare experience possible. We sincerely apologize for this miscommunication and appreciate you bringing it to our attention. Should you require any further assistance or clarification, please feel free to contact me.

   

  Sincerely,

   

  **********, Baccega

  SVP~Operations

  Customer Answer

  Date: 07/10/2023

   
  Complaint: 20100877
  
  I am rejecting this response because: REJECT BUSINESS RESPONSE
  

  This is in response to Better Business Bureau letter dated July 5, 2023 regarding receiving a response on my complaint, finally from the Business; ***************** The Business never sent me "numerous notices" as they claim within the 5 years since treatment was provided in 2018. My bill was paid and settled. The only time I have ever received a billing notice was from this 3rd party collection agency claim (which records you have per consumer attachments) which is 5 years later dated 2023, highly baseless and suspicious.

  Also if Better Business Bureau checks their own records on complaints against **************** they will see many similar claims from consumers/patients documented as well as a general internet search will reveal billing complaints reviews concerning this business particularly with Yelp.

  Sincerely,
  
  ***************************

  July 10, 2023

  Business Response

  Date: 07/25/2023

  We are in receipt of the rejected response from the above referenced complaint from your office regarding our patient, Ms. ************************************** ********************'s comments regarding other reviews and incidents with other patients is irrelevant to that fact that she owes $152.23 due to copays that are mandated by her insurance policy. She has the right to dispute those balances with her insurance if she wishes, however as of today we have not received any notification from CIGNA that the claims are being reprocessed and the patient will not have any responsibility on those claims listed above.
   
  Address on file where statements were mailed to is:
  6633 **********
  Brooklyn, ** 11204
   
  Payments made by Ms. ******************** were:
   
  Credit card $40.00 on 04/01/17
  Applied to date of service 04/01/17
   
  Cash $40.00 on 11/11/17
  $25.00 applied to date of service 11/11/17
  $7.23 applied to date of service 12/09/17
  $7.77 applied to date of service 12/16/17
   
  Check $32.77 on 05/04/18
  $32.77 applied to date of service 12/09/17
   
  Check $80.00 on 03/29/19
  $32.23 applied to date of service 12/16/17
  $40.00 applied to date of service 01/13/18
  $7.77 applied to date of service 01/24/18
   
  Date of service 01/24/2018 patient responsibility per CIGNA is $40.00 copay
  Date of service 02/10/2018 patient responsibility per CIGNA is $40.00 copay
  Date of service 03/10/2018 patient responsibility per CIGNA is $40.00 copay
  Date of service 03/24/2018 patient responsibility per CIGNA is $40.00 copay
   
  Should you require any further assistance or clarification, please feel free to contact me directly.
   
  *******************************

  Customer Answer

  Date: 07/31/2023

   
  Complaint: 20100877
  
  I am rejecting this response because:

  1. The business claim is past the *** statue of limitations for medical claims billing which is indicated on the documents I provided in this BBB claim chain from the business' claims collecting agency.

  2. I responded directly to the business ****************** when we received their collecting agency's claim after over 5 years and the business did not respond directly to me. Hence, why I initiated this complaint against them with the BBB as I do not owe this business any outstanding monies/claims.

  3. ANY business can easily fabricate a breakdown of expenses owed after a huge gap in time (over 5 years). The business only now provided this supposed breakdown with monies owed because of this BBB complaint and this breakdown they provided does NOT mean it is FACT. 

  4. Yes, the online complaints by past patients against the business is very relevant because it shows a pattern of suspicious claims and possible fraud which need to be investigated if so by BBB.
  

  Sincerely,
  
  ***************************

• Initial Complaint

  Date:05/18/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In July of 2022 I prepaid for a course of medical leg vein treatments (ablation and sclerotherapy) with Vein Clinics of ******* at ********************************************************* Folstad. The portion not covered by insurance which I had to pay was $3,194. This was charged to my Care Credit account. In November I was due to have the final follow-up appointment where I was also going to schedule subsequent cosmetic sclerotherapy treatments. I was told at the prior appointment that I had a remaining balance with their office of $134 that I could either have refunded to me or use toward the cosmetic treatments. My appointment was rescheduled (delayed) several times by the office. When the day of my final appointment came I arrived at the office and saw the Dr. leaving the building. He said there was no one working at the offices and explained that USA Vein Clinics had taken over their company. He apologized and said they would probably re-open as soon as they could get staffing sorted out. This never happened and they closed permanently. I have called USA Vein Clinics a number of times since November 2022 about refunding my balance of $134. I filed a complaint with them and I also requested an explanation from their billing department for not providing the refund. I was told today that they are waiting for Vein Clinics of ******* to turn over funds from their bank accounts. The general lack of customer service process and the strange explanations when I call have led me to think this refund is never coming unless I take some kind of action. I want a refund not only because it is my money but also because of the serious position the closing of that office put me in where I couldn't see the Dr. about symptoms I was having. Any assistance is greatly appreciated!

• Initial Complaint

  Date:05/11/2023

  Type:Order Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid them ******** $So did my insurance, so they received a double payment and are well aware of it !!! Ive called and emailed billing several times. They promised me theyre going to refund me but now are ignoring me. This has been since October of 2022 !!! Can you please help me?