Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,164 Customer Reviews
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Review fromKelly D
Date: 06/25/2025
5 starsWilliam was very helpful with our initial appointment. He was knowledgable about products, walked us thru the whole process and very helpful.Review fromGlyn H
Date: 06/20/2025
1 starGlyn H
Date: 06/20/2025
I am deeply disappointed and outraged by the way Empire Today has handled our situation. They sold over $10,000 worth of flooring to a senior citizen with dementia someone who clearly did not have the capacity to understand or evaluate the scope or cost of what was being sold to them. Its unconscionable that any company would take advantage of a vulnerable person in this *******, the flooring is lifting and clearly defective. I submitted a service request to have someone come out and assess the issue. Before I even had a chance to send in the requested photos, they had already denied the request. No inspection. No conversation. Just a flat-out refusal to stand behind their product or service.This is not just bad customer service its unethical and shameful behavior. Empire Today should be held accountable for how they treat vulnerable customers, and people should think twice before trusting them with their homes or their loved ones.I hope this review helps others avoid the heartache and frustration weve had to endure. If you care about integrity, compassion, or basic decency, take your business elsewhere.
Empire Today, LLC
Date: 06/23/2025
****, it's upsetting to hear that your experience was anything but stellar. If you could provide more information, we would be happy to try and improve this situation.Please get in touch with us at ****************************************************************************************************************** with your contact info, and we will contact you soon.Review fromJoanne P
Date: 06/19/2025
5 starsJoanne P
Date: 06/19/2025
**** and ***** were exceptional installers for my flooring project. My condo was long overdue for a flooring upgrade. **** and ***** worked extremely hard and re-floored my entire home with great laminate planks in just two days. They were kind, professional, and efficient. I am absolutely thrilled with the result - a complete transformation of the condo. Thank you, **** and *****!Empire Today, LLC
Date: 06/20/2025
******, we're happy to hear that we made beautiful new floors easy for you! We hope you're enjoying the new look and feel of your home.Review fromThomas E
Date: 06/19/2025
1 starThomas E
Date: 06/19/2025
I'm a disabled ************ veteran; 100% service connected with the ******************** for PTSD and ***** Depression. We all have scars, some you can see and others you cannot see, but they're very real.I've tried several times to contact Empire Today's customer service with very unexceptable results. They ghosted me! I was told my complaints are unwarranted and expired because I didn't report it within 30 days. A corporate manager ****** *. was unprofessional, as well as condescending and rude, he actually hung on me as I was trying to explain my situation.I tried calling ****** *. back several times, he was conveniently not available, and he never returned my calls. My complaint is when Empire Today installed my flooring in both bathrooms of my home, they didn't caulk the toilets, as well as the base board trim that was installed, was too thick to fit esthetically against the wall and the door jamb.The reason I didn't contact Empire Today immediately after the installation was because I went into a deep depression that lasted 6 months after my father's death. A trigger that sent me spiraling into depression.A very painful dark place that nearly killed me. A depression that takes the lives of 22 veterans a day.For those that know, no further explanation is necessary; for those that don't acknowledge and appreciate the sacrifices that veterans have made, and the hardships they endure on a daily basis both physically and emotionally, etc... will shame on you. Visit a veterans hospital on any given day and you'll recieve a greater education and appreciation for veterans of all ages from different wars and conflicts.A company that doesn't stand behind their services and product recieves no good references, no great referrals, and no repeat ******************************** should practice a littlie compassion and tenderness for those whose injuries, have no expiration date of service.****** *. USMCEmpire Today, LLC
Date: 06/20/2025
******, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.Review fromTonia H
Date: 06/17/2025
5 starsTonia H
Date: 06/17/2025
**** was so friendly and knowledgeable! He was great at helping us choose the right carpet with no pressure. The whole process was easy. We definitely recommend Empire!Empire Today, LLC
Date: 06/18/2025
*****, we're happy you found your sales consultant to be so supportive during your experience here at Empire Today. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!Review fromMarni R
Date: 06/16/2025
5 starsMarni R
Date: 06/16/2025
***** was fantastic! Knowledgeable and friendly. Very thorough and we will definitely be taking advantage of the financing.Empire Today, LLC
Date: 06/17/2025
*****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromKayla C
Date: 06/15/2025
1 starKayla C
Date: 06/15/2025
I received 4 quotes for vinyl plank for the entire house, almost $2000 sqft. I had Empire come out first, the kid quoted me $27000 after a MILITARY discount. He said I shouldnt bother going with other quotes because they have the best prices around. He pressured us saying that we could only get this discount today. That was shady so we said wed get in touch. He knew we had no idea how much it should cost. A day later I received a text saying hed come down to $16000 if I signed that day. That was a huge red flag, as I assumed he knew my other quotes would come back WAY lower. Sure enough, 3 other quotes, ranging from $7000-$9000, which included everything and more than what Empire was going to do. (Carpentry work like removing banisters etc.)I can not believe they are going around quoting people more than DOUBLE what it is worth. I feel sorry for the people that actually sign up with this company.Empire Today, LLC
Date: 06/17/2025
*****, thank you for your feedback. Were truly sorry to hear that your experience didnt meet your expectations. We understand concerns about unexpected coststhats exactly why we offer an all-inclusive, customizable rate designed to be transparent and budget-friendly. Our goal is to provide value without the stress of added fees. We appreciate your input and will continue working to improve.Review fromCynthia D
Date: 06/14/2025
5 starsCynthia D
Date: 06/14/2025
Excellent work and outstanding customer service! Everybody that came to my house was highly professional and skilled. My floors were beautiful. Empire stands by its services and products and really cares about their clients. I highly recommend!Empire Today, LLC
Date: 06/16/2025
*******, thank you for taking the time to let us know how we did.Your satisfaction is our number one priority, and we're thrilled to know that we made beautiful new floors easy for you!Review fromJohn Z
Date: 06/14/2025
1 starJohn Z
Date: 06/14/2025
Incomplete job. A total nightmare. Zero customer service. Numerous calls many promises and no results. 20 calls . Happy to take your money then dodge all responsibility. I am a veteran and a senior citizen and cant believe this mess from sales to service. Satisfaction guaranteed not even close. If youre looking for a new floor look elsewhere. VERY DISAPPOINTEDEmpire Today, LLC
Date: 06/16/2025
****, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.Review fromNaomi J
Date: 06/13/2025
5 starsNaomi J
Date: 06/13/2025
******* was awesome. Explained everything and helped me get the best price possible. He even remembered me from another time I used Empire. Yes, I will be calling on him again in the future.Empire Today, LLC
Date: 06/16/2025
*****, thank you for your fantastic review! We're thrilled to hear you received great service, fast delivery, and excellent customer support.Our sales team is dedicated to meeting all your needs. We appreciate your feedback!
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