Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

New Carpets

Empire Today, LLC

Headquarters

Reviews

This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Empire Today, LLC has 42 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    3.19/5 stars

    Average of 2,166 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromJohn Z

      Date: 06/14/2025

      1 star

      John Z

      Date: 06/14/2025

      Incomplete job. A total nightmare. Zero customer service. Numerous calls many promises and no results. 20 calls . Happy to take your money then dodge all responsibility. I am a veteran and a senior citizen and cant believe this mess from sales to service. Satisfaction guaranteed not even close. If youre looking for a new floor look elsewhere. VERY DISAPPOINTED

      Empire Today, LLC

      Date: 06/16/2025

      ****, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.
    • Review fromNaomi J

      Date: 06/13/2025

      5 stars

      Naomi J

      Date: 06/13/2025

      ******* was awesome. Explained everything and helped me get the best price possible. He even remembered me from another time I used Empire. Yes, I will be calling on him again in the future.

      Empire Today, LLC

      Date: 06/16/2025

      *****, thank you for your fantastic review! We're thrilled to hear you received great service, fast delivery, and excellent customer support.Our sales team is dedicated to meeting all your needs. We appreciate your feedback!
    • Review fromAntonio P

      Date: 06/13/2025

      5 stars

      Antonio P

      Date: 06/13/2025

      Excellent customer service. ******* did an excellent estimate and great suggestions.Excellent overall.

      Empire Today, LLC

      Date: 06/16/2025

      *******, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.
    • Review fromKevin W

      Date: 06/12/2025

      5 stars

      Kevin W

      Date: 06/12/2025

      Empire completed 1400 sqft of carpet in my home which was long overdue. My experience working with them has been nothing but positive. From the salesperson to the installers it worked out 100 percent positive

      Empire Today, LLC

      Date: 06/13/2025

      *****, that's what we love to hear! A happy customer is gold to us,and a beautiful new home is what you deserve. Thank you for this delightful review and enjoy your fabulous new carpet.
    • Review fromBILL R

      Date: 06/11/2025

      1 star

      BILL R

      Date: 06/11/2025

      ****************. Pay the smallest possible deposit up front if you use them at all. We ordered and paid for a stair carpet runner and the installation of that runner on our new home's staircase on April 30th. It is now June 30th, and, after two months, I am cancelling my order after the fourth missed install date. The reason given is that the carpet binder (a person, not a machine) has gotten backed up due to personal problems. I would like to think that an enterprise as old and as large as Empire Today would have multiple resources for this type of work.That said, I am processing a full refund as I type this review. Unless you are a commercial customer, it can be argued that you will not be that important to this company. No apologies were ever given for the constant rescheduling. They just issued my refund order and told me to have myself a very good day. I have missed four work days for this, and I'm sure glad I hadn't paid for a house full of flooring.

      Empire Today, LLC

      Date: 06/12/2025

      Bill, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request.If you continue to have questions or concerns, please get in touch with us at ******************************************************************************************************************.
    • Review fromCarly O

      Date: 06/06/2025

      1 star

      Carly O

      Date: 06/06/2025

      Our *** gave us a quote via a computer screen, when I asked for him to email it to me he took a picture of the quote with his phone and sent me the picture. I am not going to spend over $30,000 with a company that sends me a picture of a computer screen. I even emailed him asking him to send me a more professional estimate and she said the camera shots of the quote was all that was possible. Too bad. Empire just wants your money, nothing else.

      Empire Today, LLC

      Date: 06/09/2025

      *****, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.
    • Review fromDavid C

      Date: 06/05/2025

      1 star

      David C

      Date: 06/05/2025

      Company engages in shady business practices. Will not clarify anything in writting and will not even give you any evidence when you request to cancel your contract and have your deposit refunded. SAVE YOUR MONEY. If a company doesnt have customer service **** that are able to follow good business practices, then you dont need to give them your business.

      Empire Today, LLC

      Date: 06/06/2025

      *****, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request.If you continue to have questions or concerns, please get in touch with us at ******************************************************************************************************************.
    • Review fromDan G

      Date: 06/05/2025

      2 stars

      Dan G

      Date: 06/05/2025

      I had used Empire today at a previous home. It was simply carpeting. I wanted to go with a laminate this time. I was disappointed that details were not shared about the cost. We were only given a bottom line. It was about twice what we expected. The salesperson was nice enough, but it was clear that he had no latitude in terms of cost.

      Empire Today, LLC

      Date: 06/06/2025

      ***, thanks so much for your feedback. We're really sorry to hear that things didnt go as youd hoped. We totally get how frustrating surprise charges can be, thats why we offer an all-inclusive, customizable rate to keep things simple and stress-free. We appreciate you sharing your thoughts and are always working to make things better.
    • Review fromJames G

      Date: 06/05/2025

      5 stars

      James G

      Date: 06/05/2025

      Nathan helped us pick out the right floor for in the basement!

      Empire Today, LLC

      Date: 06/06/2025

      *****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!
    • Review fromAnna K

      Date: 06/04/2025

      5 stars

      Anna K

      Date: 06/04/2025

      *** Lines was a pleasure to have in our home. He was prompt, efficient, well mannered and well dressed. He especially was knowledgeable of all of the products.He was not pushy and we will ask for him again for future estimates.**** and ****** *******

      Empire Today, LLC

      Date: 06/05/2025

      ****, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.