Reviews
This profile includes reviews for Empire Today, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 2,166 Customer Reviews
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Review fromJohn Z
Date: 06/14/2025
1 starJohn Z
Date: 06/14/2025
Incomplete job. A total nightmare. Zero customer service. Numerous calls many promises and no results. 20 calls . Happy to take your money then dodge all responsibility. I am a veteran and a senior citizen and cant believe this mess from sales to service. Satisfaction guaranteed not even close. If youre looking for a new floor look elsewhere. VERY DISAPPOINTED
Empire Today, LLC
Date: 06/16/2025
****, we're genuinely sorry for the inconvenience. We will investigate this matter and work on a solution for you. Your satisfaction is important to us. We've located your account, and we'll be in touch with you soon to address this.Review fromNaomi J
Date: 06/13/2025
5 starsNaomi J
Date: 06/13/2025
******* was awesome. Explained everything and helped me get the best price possible. He even remembered me from another time I used Empire. Yes, I will be calling on him again in the future.Empire Today, LLC
Date: 06/16/2025
*****, thank you for your fantastic review! We're thrilled to hear you received great service, fast delivery, and excellent customer support.Our sales team is dedicated to meeting all your needs. We appreciate your feedback!Review fromAntonio P
Date: 06/13/2025
5 starsAntonio P
Date: 06/13/2025
Excellent customer service. ******* did an excellent estimate and great suggestions.Excellent overall.Empire Today, LLC
Date: 06/16/2025
*******, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.Review fromKevin W
Date: 06/12/2025
5 starsKevin W
Date: 06/12/2025
Empire completed 1400 sqft of carpet in my home which was long overdue. My experience working with them has been nothing but positive. From the salesperson to the installers it worked out 100 percent positiveEmpire Today, LLC
Date: 06/13/2025
*****, that's what we love to hear! A happy customer is gold to us,and a beautiful new home is what you deserve. Thank you for this delightful review and enjoy your fabulous new carpet.Review fromBILL R
Date: 06/11/2025
1 starBILL R
Date: 06/11/2025
****************. Pay the smallest possible deposit up front if you use them at all. We ordered and paid for a stair carpet runner and the installation of that runner on our new home's staircase on April 30th. It is now June 30th, and, after two months, I am cancelling my order after the fourth missed install date. The reason given is that the carpet binder (a person, not a machine) has gotten backed up due to personal problems. I would like to think that an enterprise as old and as large as Empire Today would have multiple resources for this type of work.That said, I am processing a full refund as I type this review. Unless you are a commercial customer, it can be argued that you will not be that important to this company. No apologies were ever given for the constant rescheduling. They just issued my refund order and told me to have myself a very good day. I have missed four work days for this, and I'm sure glad I hadn't paid for a house full of flooring.Empire Today, LLC
Date: 06/12/2025
Bill, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request.If you continue to have questions or concerns, please get in touch with us at ******************************************************************************************************************.Review fromCarly O
Date: 06/06/2025
1 starCarly O
Date: 06/06/2025
Our *** gave us a quote via a computer screen, when I asked for him to email it to me he took a picture of the quote with his phone and sent me the picture. I am not going to spend over $30,000 with a company that sends me a picture of a computer screen. I even emailed him asking him to send me a more professional estimate and she said the camera shots of the quote was all that was possible. Too bad. Empire just wants your money, nothing else.Empire Today, LLC
Date: 06/09/2025
*****, your feedback is valuable to us, and we genuinely appreciate you taking the time to share it. We are dedicated to carefully examining your concerns to ensure we can enhance our services effectively in the future.Review fromDavid C
Date: 06/05/2025
1 starDavid C
Date: 06/05/2025
Company engages in shady business practices. Will not clarify anything in writting and will not even give you any evidence when you request to cancel your contract and have your deposit refunded. SAVE YOUR MONEY. If a company doesnt have customer service **** that are able to follow good business practices, then you dont need to give them your business.Empire Today, LLC
Date: 06/06/2025
*****, this is not the experience that we wish for our customers, and we apologize for your experience. We understand that your order has been cancelled per your request.If you continue to have questions or concerns, please get in touch with us at ******************************************************************************************************************.Review fromDan G
Date: 06/05/2025
2 starsDan G
Date: 06/05/2025
I had used Empire today at a previous home. It was simply carpeting. I wanted to go with a laminate this time. I was disappointed that details were not shared about the cost. We were only given a bottom line. It was about twice what we expected. The salesperson was nice enough, but it was clear that he had no latitude in terms of cost.Empire Today, LLC
Date: 06/06/2025
***, thanks so much for your feedback. We're really sorry to hear that things didnt go as youd hoped. We totally get how frustrating surprise charges can be, thats why we offer an all-inclusive, customizable rate to keep things simple and stress-free. We appreciate you sharing your thoughts and are always working to make things better.Review fromJames G
Date: 06/05/2025
5 starsJames G
Date: 06/05/2025
Nathan helped us pick out the right floor for in the basement!Empire Today, LLC
Date: 06/06/2025
*****, we strive to leave a positive impression during our in-home consultations and are happy to hear that we did just that. Thank you for sharing!Review fromAnna K
Date: 06/04/2025
5 starsAnna K
Date: 06/04/2025
*** Lines was a pleasure to have in our home. He was prompt, efficient, well mannered and well dressed. He especially was knowledgeable of all of the products.He was not pushy and we will ask for him again for future estimates.**** and ****** *******Empire Today, LLC
Date: 06/05/2025
****, we aim to please, and when we do, it makes us smile. Your home is the most important project you could invest in. Thank you for trusting us, and we cannot wait for future collaborations.
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