Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial Trust, LLC

  PO Box 940287 Plano, TX 75094-0287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/19/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am 59.5 and am therefore entitled to a penalty free cash distribution from my ***. Inspira insists that Im not 59.5 and wont let me make the withdrawal. Hours on hold. Unresponded to email. Bad company. Bad service.

  

  Business Response

  Date: 03/05/2025

  Hi Les,
  

  Were glad we were able to reunite you with your retirement funds. Thank you for your feedback regarding your experience when attempting to calculate your age in our online process. The issue may have been a result of you attempting to submit your distribution on the exact date in which you turned 59.5; however, we will review to see if we can make any additional improvements to the process.
  

  Thank you for submitting the necessary paper forms and identification documents to direct your distribution. We received the final required document on February 21, and your distribution was processed the next business day and an ACH representing your funds was issued on February 24. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/18/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to contact Inspira to withdraw my money from a rolled over traditional *** account that was started when I was employed by O`****** auto parts in ******** ******** and was rolled over to Millenium and to Inspria financial 2 years ago. I have a current statement from Inspira and I cannot get contact with Inspira by phone or email. I get no response from them using either form of contact. I have attempted 3 times logging on to my account with no luck, something always goes wrong. I have made several attempts and I have tried 7 different phone numbers to contact them with no avail. All I get is automated voice messages or AI that is of no help. I get a recorded message about high call volumes and long wait times. I think waiting 45 minutes on hold is completely uncalled for! I need to talk with a human representative. Any help would be greatly appreciated. Thank you. ******* *****.

  

  Business Response

  Date: 03/05/2025

  Hi *******,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. We apologize for the long wait times you experienced when you attempted to contact us. We are currently in the middle of our busy season and are receiving higher-than-normal call volume. Thank you for taking the time to discuss your account with us. We received your distribution request paperwork on March 4, and your distribution was processed and a check representing your funds was issued on March 5. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an account with Millenium Trust who rolled my *** into their rebranded company, Inspira Financial. I have had no access to any online information, have received no phone calls or emails in response to my inquiries, and have been on hold for over an hour, several times, to end up on a dead line, with no human interaction. That is my money they are keeping from me, and I do not want them to have any of it, if this is how they are running business. Please help.

  

  Business Response

  Date: 03/04/2025

  Hi *****,
  

  Wed be happy to connect with you and assist you in accessing your account online. We apologize for the wait time you experienced when you attempted to contact us. We are currently in the middle of our busy season and are receiving higher-than-normal call volume. Our records indicate you completed the process to take control of your account in June 2023. One of our client service representatives attempted to contact you to discuss your account in more detail. Please contact us directly at your earliest convenience. We can also schedule a day and time for a call, if that would work better for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/16/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had an old 401K account from ********************************************* that was transferred to this company. January 2025 I tried to reconnect with my account only to be blocked by a down for maintenance message since January. I no longer wish to do business with this company and demand my contributions back.

  

  Business Response

  Date: 03/02/2025

  Hi ******,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Thank you for taking the time to discuss your account with our client service representative. We received your distribution paperwork on February 28, and your distribution was processed and an ACH representing your funds was issued later that day. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called the company on Tuesday for them to directly deposit my funds into my personal back account. I was told it was going to take up to three days. It is now Friday, I called asking why my direct deposit hasnt hit my bank account and they told me it can take up to 10 days now.

  

  Business Response

  Date: 02/28/2025

  Hi *******,
  

  Were glad we were able to reunite you with your retirement funds. Although distribution requests submitted through our online portal are usually processed within a few days, requests submitted on paper or DocuSign forms may take longer due to manual processing. We received your distribution paperwork on February 11; however, you indicated that the funds were to be distributed from a **** *** instead of a Traditional **** Thank you for connecting with us on February 19 to clarify your direction. You distribution was then processed and an ACH representing your funds was issued on February 21. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/14/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I submitted several claims for *** reimbursement prior to closing my FSA coverage window. Claims have been denied stating "service date our of coverage window". I have made 5 calls to speak to agents about this oversight, and I had 2 different agents admit that it must be an oversight form the claim reviewer, where they are looking at the claim filed date instead of the service date and denying it based on that. Agents i speak to refuse to transfer me to a manager to elevate the issue, because escalating claims affects their performance (I was told). So I'm stuck to get my money from the *** administrator. They wouldn't tell me how to file a claim.

  

  Business Response

  Date: 02/25/2025

  Hello *****,
  

  Thank you for allowing us the opportunity to address your concerns regarding your FSA with us, and were deeply sorry for the confusion and experience that youve had.
  

  After review of your account, we can confirm that you are correct in that your submissions havent been processed correctly and were being denied for being outside your period of coverage. The transactions in question, a 01/27/2025 purchase for $143.20, and a 02/01/2025 purchase for $174.00, were indeed within your period of coverage of 01/01/2025 - 01/31/2025.
  

  Weve now gone in and corrected this mistake, and will be sure to take measures internally to address the mishandlings the have occurred.
  

  Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you. If you have any further questions or concerns, please dont hesitate in bringing them to our attention.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/14/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  An old 401k was switched to Millennium who is now Inspira. My old login information does not work, and entering my information to make a login results in saying my information does not match any accounts. I have been on hold and there is no hold music or anything and it's been an hour. There are other complaints pertaining to the difficulty to access funds and getting a hold of somebody.

  

  Business Response

  Date: 02/27/2025

  Hi *****,
  

  We would be happy to assist you in accessing your account online. We apologize for the lengthy wait-time you experienced when you contacted us. We are currently in the middle of our busy season and are received higher-than-normal call volume. Our records indicate you completed our online process to take control of your account in January 2023. When you called us on February 14, 2025, we confirmed your username and provided you with navigational tips for accessing our online portal. One of our client service representatives attempted to reach out to you to see if you have any more questions.Please contact us directly if we can provide any further assistance. We can also schedule a date and time for a call if that would work best for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/13/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I want to close my account that supposedly was a rollover from a different company. Inspira has had it since March of 2024 with NO communication from them what's so ever. You try to call them and it's an hour + wait if you're lucky to talk to someone. I finally talked to someone and I said I wanted it closed and a check mailed to my overnight. They told me I have to wait for 48hrs to receive an email and than I can login to acct. to close .. well that was a several days ago and no email. Finally figured out on my own how to login and there is no way to close account as I was described. Currently on the phone once again waiting for over an hour to talk to someone. This is absolutely ridiculous for a financial company. People need to be aware. I want my money and no fees tacked on for having it overnighted. Worst company I have ever dealt with

  

  Business Response

  Date: 02/27/2025

  Hi *****,
  

  Were glad we were able to reunite you with your retirement funds. We apologize for the lengthy wait times you experienced when you contacted us. We are in the middle of our busy season and are currently receiving a higher-than-normal call volume. Thank you for completing our online process to take control of your account on February 10. We received your distribution request paperwork on February 13, and a request to liquidate your assets was submitted the following day. We received funds from your liquidation on February 18, and a check was issued to your address that same day. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/04/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fired from my job and my 401k was transfered to inspirafinancial because "i didn't contact them" and now when I tried to make my account to claim my 401k the browser kept having unexpected problems and I requested a call back and it said I would receive a call 1 to 2 business days later. This was over a week ago. I tried twice. I'm going to lose my 401k

  

  Business Response

  Date: 02/27/2025

  Hi ****,
  

  Were glad we were able to reunite you with your retirement funds. We apologize for the lengthy wait times you experienced when you contacted us. We are in the middle of our busy season and are currently receiving a higher-than-normal call volume. Thank you for completing our online process to take control of your account on February 19. We received your distribution request paperwork on February 21, and an ACH representing your funds was processed the following business day. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/13/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing this complaint against Inspira Financial due to their failure to provide my 1099-R tax form, despite multiple attempts to obtain it. I transferred my Traditional *** from Inspira to Fidelity in 2024, which should have triggered a 1099-R for tax reporting purposes. However, as of mid-February 2025, we have not received this required document.I have made several attempts to contact Inspira Financial:Every time I call, I am placed on hold for excessively long wait times (often over an hour) before finally reaching a representative.Each representative gives contradictory information, with no clear resolution or timeline.Over a week ago, I sent a written inquiry, which has not been acknowledged or responded to.Inspira does not offer online access to tax documents, leaving us completely dependent on their mailing processwhich they have failed to complete.This delay is causing unnecessary stress and could result in tax filing complications. The *** requires companies to issue tax forms by January 31, yet Inspira has failed to meet this legal obligation. Their lack of transparency and customer support is completely unacceptable for a financial institution handling retirement accounts.I request immediate action from Inspira to provide the 1099-R form and a formal response explaining their delays. If this issue is not resolved promptly, I will escalate this matter to the *** and relevant regulatory agencies.I appreciate the Better Business Bureaus assistance in resolving this matter.

  

  Business Response

  Date: 02/27/2025

  Hi Amila,
  

  Were glad we were able to reunite you with your retirement funds. We apologize for the lengthy wait times you experienced when you attempted to contact us. We are currently in the middle of our busy season and are receiving higher-than-normal call volumes.
  

  The transaction you directed was a trustee-to-trustee transfer of funds from your Traditional *** at Inspira into another Traditional *** at your chosen successor custodian. As the funds are remaining in an *** of the same type, no tax reporting to the *** would be required and no 1099 would be generated. This is different from an *** rollover where the funds would be distributed from the *** to you directly and then you would deposit those funds into another *** or qualified employer plan within the *** approved timeline.
  

  Please note, Inspira Financial performs the duties of a directed custodian and, as such, does not offer or sell investments or provide investment, tax, or legal advice. We recommend you contact a dedicated tax advisor to discuss your specific circumstances in more detail.
  

  One of our client service representatives attempted to reach out to you to discuss your account. Please contact us directly at your earliest convenience if you have any additional questions or if we can provide further assistance. We can also schedule a date and time for a call if that would work best for your calendar.
  

  Sincerely,
  Inspira Financial