Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Inspira Financial Trust, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a previous employer that I was with for a very short time send my *** over to Inspira. For over A YEAR I have not been able to access my money. I have called them several times (I am currently on hold, yet again, with them).When I have gotten a hold of someone she told me it would take 5 days to access the account. A welcome email came in shortly after I hung up with her and it is yet again faulty.I presume they make it so hard to keep the money as most people probably give up!The website does is terrible. The customer service is WAY below par.And most importantly, I CANNOT access my ******** feels totally unsafe with this company. I don't even know how much is there? I left a HUGE hospital system and am surprised they sent the money to such an awful, questionably legit, financial service.I absolutely demand my hard earned dollars. I am imploring you, the BBB, to address this. I see that there are several complaints all similar to mine.Clearly this company is a scam.

  

  Business Response

  Date: 03/18/2025

  Hi ********,
  

  Were glad we were able to reunite you with your retirement funds.When you contacted us on March 3, we provided you with transfer instructions and a link to our online process where you could take control of your funds. As you mentioned, you completed the online form and your request to take control of your account was processed that same day. We received transfer paperwork from your chosen successor custodian on March 11, and your transfer was processed and a check representing your funds was issued on March 18.
  

  Were sorry to hear you are still having difficulty accessing your account online. One of our client service representatives attempted to reach out to you to assist. Please feel free to contact us directly if we can provide any further assistance. We can also schedule a date and time for a call if that would work best for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/03/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a 403B retirement plan through ******** with $1,500 in it. Without any notification, permission, or authorization, this money was apparently rolled out of Fidelity to Inspira Financial. Now, Inspira Financial has confirmed my money is with them; however, they are extorting me for payment to access my funds and asking for sensitive documents from me to prove my identity. Essentially, ******** stole my money and sold it off to Inspira Financial so that they could profit off of my small account in hopes I would not notice. This is disgusting.

  

  Business Response

  Date: 03/18/2025

  Hi *********,
  

  We would be happy to help you access your account online and direct a distribution or transfer of your funds.
  

  Inspira Financial provides automatic rollover *** solutions to employers and retirement plan providers with missing or nonresponsive participants. We connect with rolled-over participants and reunite them with their retirement funds. As part of this process, the employer plan directs the establishment of **** for the benefit of the former participants. You should have received a communication from your former employer prior to the rollover giving you the opportunity to distribute or transfer your funds to another custodian if you did not wish to transfer to Inspira. Additionally, we sent welcome communications once your account was established detailing the services we provide and the associated fees, as well as your options for managing your funds.
  

  We take account security seriously, which is why we require individuals to verify their identity before we provide access to an account and funds. Thank you for completing the process to verify your identity and take control of your account.
  

  We attempted to contact you to discuss your request in more detail and assist you in accessing your account online; however, your voicemail box was full. We also sent you an email. Please contact us directly if you have any questions regarding the instructions we provided for how you can access your account online and direct a transfer. We can also schedule a date and time for a call if that would work best for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/27/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 12/23/2024, I made a purchase with my FSA card for optical eyewear. This *** account was set to expire 12/31/2024. Upon receiving them in January, I had to exchange them. I called Inspira Costumer Support prior to any action, to inquire if I was able to exchange the purchase made prior to the account's expiration even though the exchange would be after 12/31/2024. I was told by the representative that I would be able to make the exchange and file a claim with the original invoice, proof that funds were returned, and the new invoice. I did as I was advised. Inspira denied my claim for reimbursement on the grounds that the exchanged item was purchased 2/20/2025 after my *** account expired. ******************** had misinformed me regarding the ability to make an exchange after the account expired which has caused me to lose $322.24. Due to their instruction, the funds used prior to 12/31/2024 have been returned to the *** account and now I can no longer access.

  

  Business Response

  Date: 03/07/2025

  Dear Andie,
  

  Inspira is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns the difficulty youve experienced with being reimbursed from your Flexible Spending Account.
  

  Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you. We understand how frustrating it can be when claims are denied, and that is certainly not the type of experience we want our members to have.
  

  A representative from our Executive Response team will be reaching out to you to further assist with this issue.
  

  If you have any further questions or issues,please dont hesitate in bringing them to our attention.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/26/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been trying to transfer my 401ks I have from previous employers. I have spent numerous times on hold for either people who can barley communicate with me due to language barrier or simply doesnt care. I was told I have to do all this online with an account that I still cant make because I havent been granted access to see accounts with my money in them. I have filled out the paperwork they have asked and sent it to them via email about 2 weeks ago and still have not gotten any word just the run around everytime I email them back. It should not be this hard to get me statements and access to my money. I just want the job finished and my money rolled over.

  

  Business Response

  Date: 03/13/2025

  Hi Chantry,
  

  Were glad we were able to connect with you and help you complete the process to take control of your account online. We still havent received any transfer paperwork from your successor custodian. We would be happy to help you initiate the process to transfer your funds. One of our client service representatives attempted to reach out to you. Please contact us directly if you have any questions regarding the transfer instructions we sent to you or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/25/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After my former employer transferred my *** funds to Inspira Financial, I have attempted to contact them (Inspira Financial) numerous them times in order to access this capital. I cannot get through on the phone and I cannot access my account online no matter how many attempts I make (they wont send me a PIN number that works). I would simply like to transfer my *** funds over to my main investment account. The date of the transfer was 9/13/2024 and the amount of money in my account is $2,766.19. I would like a check sent to me in that amount as soon as possible. Thank you.

  

  Business Response

  Date: 03/11/2025

  Hi ****,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Thank you for completing the online process to direct your transaction. We received your completed paperwork on March 10, and your distribution was processed and a check was issued today, March 11. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me for now.

  If I do not get the check as promised, I will contact you again. I seems kind of odd that I have to accept this now when I don't have my money yet. I was told it can take several days to get the check.
  
  Sincerely,
  
  **** ****

• Initial Complaint

  Date:02/25/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am trying to move my *** from Inspira Financial to Fidelity. Inspira used to be Millennium Trust. I am unable to access my account since they switched names. I have called and they can not figure out why I'm unable to login. I tried to get customer service to send me the paperwork to move my money but Inspira tells me the paperwork they sent me that I submitted is wrong. When I call I sit on hold. They call me during my work hours when I can not talk. Please help.

  

  Business Response

  Date: 03/11/2025

  Hi *****,
  

  Thank you for taking the time to discuss your account with us. We would be happy to help you transfer your account to another custodian.Please let us know if you have any trouble accessing the statement we sent to you. Once we receive the completed paperwork from your chosen successor custodian, we will transfer your funds. Feel free to contact us directly if you have any questions regarding the transfer process or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/12/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

  I am just disappointed that there is poor or no customer service anymore. It should not have to come down to a customer having to get ahold of the ******************** to get customer service. I believe a poor rating should still be submitted against Inspira Financial to better help future customers from getting involved with them.

  
  Sincerely,
  
  ***** *********

• Initial Complaint

  Date:02/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is a company that was appointed to be my fsa program which covers medically necessary items that my insurance company won't cover. I pay into this program through my employer. My problem is that every time I use my card I have gotten the runaround. I am constantly being asked to not only provide the receipt but a medical letter of necessity along with the date time and the amount and what kind of medicine I am taking from the facility. Now, this wouldn't be a problem if I was not using the same facility every time purchasing the same product every time for the same matter. I'm using the same card all the time for the same medical issues. At the same medical facility at this point I feel harassed. Then they have the nerve to put my card on suspension. And during this time, I'm paying for things that I need out-of-pocket. So basically I'm paying twice, and then they ask for me to pay them back. I have sent this company a medical letter of necessity. I have sent them receipts along with explanation as to why I need the services and also what the services are for and the dates that I visited the office and the pricing. I've called several times requesting to speak with the supervisor I get. Oh, someone would call me back. Oh no one's available. Oh, they're in a meeting. Yeah, it's always something.

  

  Business Response

  Date: 03/06/2025

  Hi Tarkeyia,
  

  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns around your experience substantiating debit card transactions under your Flexible Spending Account (FSA). We deeply apologize for any inconvenience youve experienced. It certainly isnt our intention to cause any hardship to our accountholders.
  

  During our review of your account, we found a few debit card transactions that require further action to reactivate your debit card.
  

  There were four transactions within the 2024 plan year that we requested documentation for that went into overpayment status. The transaction of $98.91 from 2/12/2024 has been approved and does not require further action.
  

  The transaction of $152.00 from 1/15/2024 has been partially approved with the documentation submitted on 12/19/2024. However, we were required to deny $4.00 of this expense for Peptide Therapy as it needs a Letter of Medical Necessity (****) to be an eligible expense.
  

  The other two transactions are $89.00 from 2/8/2025 and 3/18/2024. The documentation submitted on 1/24/2025 led us to request a **** for the expenses to be eligible under this account.
  

  We did receive a different **** on 2/18/2025, but the treatment dates are 9/15/2024-10/15/2025 which does not cover the above expenses and their dates of service.
  

  This Letter of Medical Necessity (****) would allow us to confirm these services were rendered to treat an underlying medical condition,as they are not eligible when treating general health. The information needed on this letter is detailed below.
  

               Patients Name
               Medical Condition
               Recommended course of treatment
               Duration of the treatment
               Signature of qualified health practitioner
  

  This is further detailed on our website,******************************************** by selecting Individuals then selecting Explore FSA eligible expenses. If we were to get the **** for the three transactions listed above, we would be able to approve them, and they will no longer impact your debit card.
  

  In your 2025 plan year, there is a debit card transaction of $355.94 from 2/6/2025 that we have requested documentation for. We received the **** submitted on 2/18/2025 for this expense, but we did not receive an itemized receipt or Explanation of Benefits (EOB) that shows what this amount was for.
  

  We attempted to locate the necessary documentation within our systems so you will need to provide supporting documentation with the criteria explained below. More information about the transaction, including the provider's name, can be found under Verify Card Purchases on your online account at ************************************************************************************. This is also where you will have the option to upload the documentation. 
  

  Once all the above transactions are substantiated with the requested documentation, your debit card will be reactivated and available to use for your 2025 FSA balance.
  

  Although your debit card is temporarily inactive, you have the option to file claims for reimbursement for eligible expenses that incurred within the 2025 period of coverage starting 1/1/2025. Your plan allows until 3/31/2026 to file claims for the 2025 balance. Please note that any claims filed before these transactions are resolved will be applied to the overpayment before reimbursing you the difference.
  

  Below you will find additional information explaining why we request documentation for debit card transactions and the impacts on your debit card.
  

  Though these are your funds to use for health expenses,and the card may have been used for an eligible service, it is our responsibility to ensure we all remain in compliance with *** regulations and your employers program guidelines. Failure to adhere to these guidelines could potentially place Inspira Financial, the plan sponsor, as well as you in risk of facing tax liabilities. Therefore, it is imperative for us to verify every transaction or reimbursement is eligible. It isnt an indication that we are doubting the funds are being used correctly.
  

  This is usually completed electronically behind the scenes, but in instances in which it doesnt, we must take further action to confirm its eligibility. We do this by requesting for our accountholders to submit an itemized receipt or Explanation of Benefits (EOB) from their insurance company. Whichever document an accountholder chooses, it must contain the 5 items listed below as it is this criteria that we use to verify whether a transaction is eligible.
  

  1.           Date of the service ******** the service was rendered and within the plan year
  2.           Cost of the service, including the portion insurance paid ******** there was a financial responsibility for amount in question
  3.           Type of service ******** the service or expense was eligible under IRS guidelines
  4.           Name of the provider ******** services were rendered by qualified healthcare provider
  5.           Name of the patient ******** the patient is the member or a qualified dependent
  

  Claims that are identified as not qualifying for reimbursement because of lack of additional information or otherwise not eligible, are subject to correction procedures.
  

  To offer more information on why substantiation is required to use the funds, weve included the *** regulations, which stipulate that we must substantiate the health expense before it is reimbursed and clarifies how improper payments should be handled. This information can be found directly in *** memorandum *********. -******************************************
  

  Again, we apologize for any inconvenience or frustrations youve experienced due to this situation. We hope this information clarifies what is needed to resolve the debit card transactions. Please dont hesitate to contact us if you have any other questions or concerns.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/07/2025

   
  Complaint: 22972614
  
  I am rejecting this response because: This is a bunch of mess. It took you all this time to address this when this should have been addressed the last three of the six times I called and was told that a Supervisor  would reach out to  me. The charge on. 2/6 IS AT THE SAME FACILITY AS ALL OF THE OTHERS ACCEPT THE $4.00 PEPTIDES  YOU ARE REFERRING TO and I do think it's against  Hippa to include any specific information  regarding what I need or the type of meds I'm taking. Also the only reason  why I will go out of my way to get the rest of the frivolous documents from my doctor's office is because my company  can't cancel  you so I'm stuck with you but I will not accept  your response . 
  
  Sincerely,
  
  Tarkeyia ******

  

  Business Response

  Date: 03/12/2025

  Hello Tarkeyia,

  Thank you for allowing us another opportunity to assist you with your account and clarify what information is needed.

  Substantiation will be required to resolve the four transactions that require additional action. The necessary criteria and documentation for each transaction is further explained in our previous response.

  Once the four transactions have been fully substantiated, your debit card will be reactivated and available to use for your 2025 Flexible Spending Account (FSA) balance.  

  It certainly is not our intention to intrude into your personal health information, and we will only request information to stay in accordance with *** regulations regarding pre-taxed accounts.

  However, if you still wish to not provide the requested documentation, you have other options to clear the $182.00 overpayment from the 2024 transactions and the $355.94 overpayment from the 2025 transaction.

  First, you can pay back your account. The funds will become available in your balance and can be used for other eligible expenses. Please note that if you were to pay back your 2024 account, the funds would need to be used for dates of service within 01/01/2024-12/31/2024 and the claim would need to be filed by 03/31/2025. If the account is refunded and the balance is not used within this timeframe, the funds would be forfeited per *** Publication 969.

  Second, you have the option to submit a claim for eligible expenses that have not been previously reimbursed to offset the overpayment.
  

  Eligible expenses under your FSA would include Medical, Dental, Vision, Orthodontia, Prescription, and Over-the-Counter (OTC) health supplies and medicines. More information on eligible expenses can be found on ************************************************ by selecting Individuals then selecting Explore FSA eligible expenses. 
  

  For the 2024 ***, these claims would need to be filed by 03/31/2025. For your 2025 ***, you will have until 03/31/2026 to file claims to offset the overpayment.
  

  Claims can be filed by accessing your online profile at ************************************************ and selecting File a Claim under the selected plan year. Similar to when you use your debit card, you will be required to provide supporting documentation. The document you choose can be an Explanation of Benefits (EOB) from your insurance carrier or an itemized receipt from the provider.
  

  Claims that are identified as not qualifying for reimbursement because of lack of additional information or otherwise not eligible, are subject to correction procedures.
  

  Third, your plan allows another option for requesting a reimbursement through Health Plan Claims which can also be applied to the overpayment. This is found within your online account by selecting View/Pay in the Health Plan Claims dropdown. You can reimburse yourself or request to pay a provider directly by selecting the claims you would like to pay and select Pay Claims towards the bottom of the list. These claims do not require additional documentation for reimbursement since these are files sent to us by your insurance carrier.
  

  We deeply apologize for the inconvenience this may have caused. We hope these options help you resolve the transactions on your account.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/23/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have a rollover account that was opened without my consent from a former employer. I am trying to close my Inspira account but cannot do so without my FULL account number. This number is listed nowhere on my online account, nowhere on any documentation and all efforts to contact and get this info from the company have gone unanswered.

  

  Business Response

  Date: 03/07/2025

  Hi *********,
  

  Were glad we were able to reunite you with your retirement funds. Your full account number can be found in our online portal after taking control of your account. One of our client service representatives provided you with instructions to access your account number online on February 24. We received your transfer direction paperwork from your chosen successor custodian on February 28, and your transfer was processed on March 6. One of our client service representatives attempted to contact you to confirm your transfer was processed. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/23/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a small 401k with Millenium Trust which turned into Inspira Financial. I have been trying for months to get the funds moved to **** ******* account through my new employer. I get the run around from Inspira being able to set up the account on line to get access to the funds to move. I called customer service numerous times, sent in my bank statement and ID along with a letter from **** ******* with all the account info where funds are to go. I filled out the docusign form and they said the account information is missing/ incorrect. Spoke with customer service, provided the account information again and the representative said they have everything they need. Get another email they need the correct account information where it is going. Resent the **** ******* letter that provides that, same info I told the customer representative. Haven't gotten an update. At what point do I hire an attorney to get funds transfered from one 401k to another because Inspira will not release the funds and from my research I am not the only one. I am just simply trying to get the account moved and it shouldn't be this difficult.

  

  Business Response

  Date: 03/07/2025

  Hi *******,
  

  Were glad we were able to reunite you with your retirement funds. At Inspira Financial we take account security seriously, which is why we require individuals verify their identity before we provide access to an account and funds. When you first submitted your paperwork to take control of your account in December, we required additional address verification documentation. You submitted supporting documents on January 2; however, the city and zip code depicted did not match the information you submitted with your paperwork. You also submitted distribution paperwork with the same address discrepancies, and although we were able to verify the correct address with you, we also sent you an email on January 13 requesting clarification of the account type and plan information for your rollover.
  

  We received rollover direction paperwork from your current plan on February 17. Your rollover was processed, and a check representing your funds was issued on February 20. Our records indicate the check cleared on February 25. Please contact us directly if you have any questions, or if we can provide any further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/10/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:02/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received notification on a 1099 that my money was rolled over to Inspira Financial. I have been requesting information on my account for over two weeks. Multiple requests via their links on the website, and text messages have been submitted. I have spent hours on hold trying to speak with a "client service specialist". Wait times far exceed the automated voice's wait times. The automated voice offers to the option to have a call back if wait times are exceeded, but that option is never provided. Phone calls have been made at various times of the day, but no one ever answers. Prerecorded messages advise that the company is experiencing a high volume of calls, to try back later, and that our patience is appreciated. A company holding onto my money and not responding in a timely fashion is unprofessional, untrustworthy and is making me feel uncomfortable. I would appreciate help retrieving my money and having this company investigated. I can't be the only one having this problem.

  

  Business Response

  Date: 03/07/2025

  Hi ********,
  

  Were glad we were able to connect with you and discuss your account. We apologize for the long wait times you experienced when you attempted to contact us. We are currently in the middle of our busy season and are receiving higher than normal call volume.
  

  Thank you for taking the time to discuss your account with our client service representative. We received your paperwork to take control of your account on March 6, and processed the request today. You should now be able to access your account online. Please contact us directly if you have any questions regarding the transfer instructions we sent to you. Once we receive your transfer paperwork from your successor custodian, we will expedite our processing.
  

  Sincerely,
  Inspira Financial