Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial

  Omaha, NE 68164

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was told I would receive a check on Monday 2/03/2025 but no check and on the phone for more than 2 hours on ******* body will answer.

  

  Business Response

  Date: 02/24/2025

  Hi *******,
  

  Were glad we were able to reunite you with your retirement funds. We apologize for the wait times you experienced when you tried to contact us. We are in the middle of our busy season and are receiving higher than normal call volume. When your distribution was being processed on February 3, we noticed that an annual fee was charged before we were able to complete the transaction. Your distribution was paused so that we could waive the fee and return those funds to your account. Your distribution was then processed and a check representing your funds was issued on February 7. Our records indicate this check cleared on February 14. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial 

• Initial Complaint

  Date:02/07/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Capital transferred an *** I held with them to Inspira Financial in January 2025. I received a statement from Inspira about the account with $45 monthly in fees for January.On February 7, 2025, I transferred the funds closing the account, discovering a February monthly fee was deducted and a $25 transfer fee was required.Inspira financial took 49% of the value of the account in less than 6 weeks.Although legal, the practice is criminal.

  

  Business Response

  Date: 02/21/2025

  Hi ********,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. When *********** resigned and appointed our company as the successor custodian of your funds in June 2022, *********** sent you a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to our company. In addition, as a courtesy we also delayed the first years annual and statement fees for six months after account creation to give newly transferred accountholders an opportunity to claim and transfer out their funds without charge.
  

  Thank you for taking the time to connect with us and discuss your account. We received your distribution paperwork on February 7, and an ACH representing your funds was processed that same day. Please contact us directly if we can provide any further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/07/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  When I left my previous job my 401k balance rolled over to an *** with a company called Inspira. They have taken money from my account for their fees. I want to withdraw the money, or roll it over into my current 401k at my new job. Their website doesn't work so I cannot log in and access my account online. When I call their customer service number, I get a recording that says my wait time is estimated to be in excess of 60 minutes. I've tried calling at different times of the day, and always get the same ************ emails do not get answered. I feel like they are holding my money, and I have no way to get it. Therefore, I believe the company is disreputable.

  

  Business Response

  Date: 02/20/2025

  Hi April,
  

  Were glad we were able to reunite you with your retirement funds. We apologize for the lengthy wait times you experienced when you attempted to contact us. We are in the middle of our busy season and are receiving higher than normal call volumes.
  

  Thank you for taking the time to connect with us on February 7 to discuss your account. We received your distribution request paperwork which was immediately processed and a check representing your funds was issued later that day. Our records indicate the check cleared on February 11. Please contact us directly if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/21/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *******

• Initial Complaint

  Date:02/06/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former employer moved some of my 401k money to Inspira Financial and I was recently made aware of this because a statement was sent to my home. I called (after many attempts) Inspira to send/distribution of the small amount in the account but was advised to enroll online first. I have been trying to complete the enrollment/login into the account but due to their website not allowing you to complete this transaction i cannot request a distribution. I tried to call several times, but no one will answer the phone plus on many occasion their website is down, All, i need is to speak to some to get withdraw the money from the ***. Note: I look up the review of this company and you could see many others are frustrated with Inspira not making it easy to withdraw your money. Note: Even my address during the login process they flagged as not correct when I entered it. I am very frustrated with this company not making it easy to withdraw your money See Reviews of Inspira Financial below.****************************************************************************

  

  Business Response

  Date: 02/21/2025

  Hi Bibi,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. At Inspira Financial we take account security seriously, which is why we require individuals verify their identity before we provide access to an account and funds. Thank you for working with our client service representative to complete our online process to take control of your account. We received your distribution request form on February 20, and your distribution was processed and a check representing your funds was issued today, February 21. Please contact us directly if you have any questions or if we can be of further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/05/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** *******

• Initial Complaint

  Date:02/05/2025

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company makes it impossible for you to speak to a representative. After 10 tries and 5 contact forms I was finally able to withdraw the little remaining funds I had from an old 401k. They took around $400 in fees. Wait times to speak to a representative are over an hour and if you wait it just hangs up on you. I want all fees refunded and I want my money withdrawn.

  

  Business Response

  Date: 02/20/2025

  Hi ****,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Inspira Financial provides automatic rollover *** solutions to employers and retirement plan providers with missing or nonresponsive participants. We connect with rolled-over participants and reunite them with their retirement funds. As part of this process, the employer plan directs the establishment of **** for the benefit of the former participants. You should have received communications from your previous employer plan prior to the transfer detailing the rollover process, the services offered at Inspira and the associated fees, and providing you with an opportunity to distribute or transfer your funds to another custodian if you did not wish to have an account created at ********************.
  

  Your former employer directed the establishment of your account on your behalf in November 2019. Our records indicate you completed the process to take control of your account in February 2023. You also contacted us in February 2024, and we provided you with a link to our online process where you could direct the distribution of your funds.
  

  Thank you for connecting with us and taking the time to discuss your account. We received your distribution paperwork on February ******, and an ACH representing your funds was processed the next day. Please contact our client service manager if you have any questions or if we could provide any further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a retirement account with ******************** that was closed and transferred to Inspira Financial, however since this has occurred I have been unable to access my account.I have tried calling their phone number numerous times, of which their Automated Assistance is useless, most often referring the user to the website, which is equally broken and useless. I have yet to reach a real person who can fix the issue.When I attempt to claim my account, it says the information provided does match what they have on record. None of my information has changed in the last 20 years outside of my phone number, which is not part of the verification process.Once the money was removed from my Applied Insights account with Fidelity into Inspira the money has been inaccessible.

  

  Business Response

  Date: 02/20/2025

  Hi *******,
  

  Were glad we were able to connect with you and discuss your account. Thank you for submitting the necessary paperwork to take control of your account. We are processing and will connect with you once it is complete.Once you have fully claimed your account, we would be happy to assist you in submitting your rollover direction. Please contact our client service manager directly if you have any questions.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a limited *** account with $500 that was use or lose by 12/31/24. I Contacted Inspira telephoically to confirm purchases through their fsa online store would be reimbursible, which they said was. I purchased an oura ring for $468 submitted reciept for reimburesement and was denied saying it was not reimbursable

  

  Business Response

  Date: 02/14/2025

  Hi ****,
  

  Inspira Financial is in receipt of the complaint submitted to the Better Business Bureau. We understand your concerns around accessing your 2024 Limited Purpose Flexible Spending Account (LPFSA) balance with claims. Thank you for bringing your concerns to our attention and allowing us the opportunity to assist you.
  

  In review of your account, we show two claims for $468.90 have been submitted. Both claims have been denied as the expense is not an eligible expense with your LPFSA.
  Eligible expenses under your LPFSA would include Vision, Orthodontia, Prescription, and **************** More information on eligible expenses can be found on ****************************** by selecting Individuals then selecting Explore FSA eligible expenses. 
  
  Therefore, we wouldn't be able to reimburse you for any services outside of the allowed expense types.
  We extend our sincerest apologies for the experience youve brought to our attention. We have reviewed your recent interactions with us. This information was relayed to you by the support specialist you spoke with on 12/19/2024 that explained that Over-the-Counter expenses are not eligible with your LPFSA account.
  
  Your plan allows until 03/31/2025 to file claims for any eligible services incurred within 01/01/2024-12/31/2024. You have the option to file a claim by accessing your online profile at ****************************** and selecting File a Claim under your 2024 plan year. You will be required to provide supporting documentation that contains the information below when filing a claim. The document you choose can be an Explanation of Benefits (EOB) from your insurance carrier or an itemized receipt from the provider with the below criteria.
   
  1.           Date of the service ******** the service was rendered and within the plan year
  2.           Cost of the service, including the portion insurance paid ******** there was a financial responsibility for amount in question
  3.           Type of service ******** the service or expense was eligible under IRS guidelines
  4.           Name of the provider ******** services were rendered by qualified healthcare provider
  5.           Name of the patient ******** the patient is the member or a qualified dependent
  
  If you do not file any claims by 03/31/2025 for eligible expenses that incurred within your period of coverage, the remaining balance will be forfeited due to IRS Publication 969. Your employer, not Inspira, determines what to do with the forfeited funds in compliance with ***** and *** guidelines. To offer more information on how the plan structure, weve included a link that further explains which can be found on page 17. ****************************************
  

  Again, we apologize for the frustrations youve experienced, and we hope that this information clarifies what occurred with your account. Thank you for taking the time to provide us with your feedback.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter regarding a rollover *** that supposedly was placed with Inspira. To my knowledge, I only have one rollover ***, and it was placed with ******* ******, where it is to this day.According to the letter I received, I have been charged almost $20 for "servicing" of my rollover ***.After multiple failed attempts to get clear information, I was given a link to receive a distribution. I feel I have no choice but to request this, since i have been given no means to add my balance to my existing rollover *** at ******. However, when I gave my bank information for deposit of the distribution, the system told me they could not verify my bank and would need to charge me $10 to send me a paper check. That seems fishy to me. Inspira seems bound and determined to take as much money from me as possible in "fees." I am on hold now on the phone, and according to comments, can expect to be on hold for a ridiculous amount of time, and probably will not be helped when and if I am connected to a live person. I AM ANGRY!

  

  Business Response

  Date: 02/19/2025

  Hi ********,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Inspira Financial provides automatic rollover *** solutions to employers and retirement plan providers with missing or nonresponsive participants. We connect with rolled-over participants and reunite them with their retirement funds. As part of this process, the employer plan directs the establishment of **** for the benefit of the former participants. You should have received communications from your previous employer plan prior to the transfer detailing the rollover process, the services offered at Inspira and the associated fees, and providing you with an opportunity to distribute or transfer your funds to another custodian if you did not wish to have an account created at ********************.
  

  Thank you for taking the time to connect with us and discuss your account earlier this month. Two checks were issued from your account on February 11 and February 14 representing your full account. Please contact us directly if you have any questions or if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/20/2025

   
  Better Business Bureau:
  
  I appreciate an explanation of what services this company provides.  ** former employer did not notify me of anything that I recall, although my separation was in 2012 and I may not recall clearly since it was so long ago.  ** *** was rolled over to ******* ****** years ago.  I am not sure where the funds placed with Inspira came from, or why now, so many years after I left my job.  

  I received one of two checks mentioned. It is possible the other is still enroute.  It is not enough money for me to pursue any longer if I do not receive it.

  I do agree that Inspira has made an appropriate effort to resolve complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** ********

• Initial Complaint

  Date:02/04/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have an employer roll over **** *** and I cannot contact this administrator at all. Phone wait times are indefinite and there is no response to emails. I have tried to log into the website and it says I need to call Inspira but I have called multiple times and wait on hold for hours with no result. This is criminal in that I cannot access my funds.

  

  Business Response

  Date: 02/19/2025

  Hi *********,
  

  Were glad we were able to reunite you with your retirement funds. We apologize for the wait times you experienced when you attempted to contact us. We are currently in the middle of our busy season and are receiving higher-than-normal call volumes. When you emailed us on February 4, we provided a link to our online process which would allow you to take control of your account and funds. We received your completed forms on February 6, and your request was processed immediately. We also received your distribution request paperwork later that day, and a check representing your funds was issued on February 7. Our records indicate the check cleared on February 13. Please contact us directly if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:02/03/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My bank routing number is not accepted as a valid routing number by Inspira Financial. They have an old copy of the routing table for banks.I had to deal with this issue in 2024, and it is still an issue now.The routing number is ********* (not personal information, as these are public info) - I would like Inspira to fix the issue with their system so I can make *** claims.

  

  Business Response

  Date: 02/10/2025

  Hello there ***********,
  

  Thank you providing your story and allowing us the opportunity to address your concerns.
  

  Were deeply sorry for the difficulties youve encountered with linking your bank account in the past, but our records seem to indicate this has now been resolved. Weve attempted to contact you by phone,but have been unsuccessful in reaching you.
  

  We will be sure to reach out via email in hopes of reaching you and confirming that you are in need of no further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** *****-*****