Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/31/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 401 k acccount war turned over to inspira from Clean Harbors.Clean Harbor was my former employer. Inspira has a very slow almost impossible response time. They ent me a docusign form ,i filled it out to get my money. No they plsying games ssid the font hsve my info.Ispira is a criminal non professenal joke.Its my money not theirs to keep.Fluent english speaking staff is a must ****** ot is now all too vonveniant gor MISUNDERSTANDINGS...THEY WILL NOT RETURN MY MY MY MONEY BULLSHITZZ

  

  Business Response

  Date: 02/14/2025

  Hi ******,
  

  Were glad we were able to reunite you with your retirement funds. At Inspira Financial we take account security seriously, which is why we require individuals verify their identity before we provide access to an account and funds. Upon review of your account, we discovered that your previous employer mistyped your social security number when directing us to establish your account, which caused the need for additional verification when you were attempting to take control and distribute your funds. We were able to validate your social security number, and your distribution has been processed and a check representing your funds was sent via overnight mail on February ****** of our client service managers attempted to contact you to discuss your account and provide you with a delivery tracking code. Please contact us directly if we can provide any further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I just wanted to reach out and express my complete frustration with my *** account that was transferred from Quest Financial to Inspira Financial. I have listed a few areas of concern that I have encountered as well as my wife and my tenant of my *** property.Huge long wait times to reach a live agent with no call back feature I have initiated cases via your website, and no one returns email or call backs (received 2 case numbers) Agents that answer the phone are blaming poor voice quality on VPN connectivity issues Agents drop calls and no call back When you get agent then you are transferred to the account services department or transactions deposit depart or somewhere else These issues never use to be an issue when we were are Quest financial and is pretty much unacceptable and Im on the verge of filing a BBB complaint around the quality of services your end users are having to endure.

  

  Business Response

  Date: 02/14/2025

  Hi *****,
  

  Were glad we were able to connect with you and resolve your issue. We apologize for the delays you experienced after Inspira Financial was appointed as successor custodian for your Quest account. We communicated to former ***** accountholders that there would be some delays in processing during the migration and full operations should resume by November 18. However,due to technical difficulties, some accountholders were unable to access their accounts online immediately upon that date. As a result, we experienced increased call volume and requests which also caused delays in other processes.
  

  Thank you for connecting with us and taking the time to discuss your account. Please let us know if you have any questions regarding the statements we provided to you or the instructions on how to navigate your account in our online portal. Please also contact us directly if there is anything else we can assist you with.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/17/2025

   
  Complaint: 22882988
  
  I am rejecting this response because: This is standard generic response and the issues with my account are yet to be resolved and are ongoing. The account services team was supposed to get back to us since the date we launched the complaint with BBB and till date we are waiting to hear back from the team as to next steps.

  If this company is experiencing technical issues that is causing poor customer service what  steps have they taken to address this poor service? I have been trying to get this issue resolved for over 2 months and still waiting for this company to address. How can this poor service just continue to occur with no consequences to this company? 

  
  Sincerely,
  
  ***** ********

  

  Business Response

  Date: 02/27/2025

  Hi *****,
  

  Thank you for taking the time to connect with us again. In the past few weeks, our operations manager has been in contact with you to resolve the identified issues. We believe we have addressed all of your questions and concerns.
  

  You have confirmed that the missing rental payments were the result of your tenant not submitting payment. We appreciate your feedback regarding the phrasing of our responses when you requested status updates and will consider potential improvements to our communications when an expected payment has not been received and processed. As of now, the previously mentioned delays have been resolved and future rent deposits, when received, will be processed within our standard processing time. Please let us know if we can provide any further assistance as you move forward with resolving the issue with your tenant.
  

  Our real estate team is also currently working with you to complete the processing of the transfer of an asset from your ex-spouses account. We will notify you directly once processing is complete.
  

  Please contact our operations manager directly if we can provide any further assistance.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/28/2025

   
  Complaint: 22882988
  
  I am rejecting your response on the grounds that Inspira Financial must take responsibility for its actions and offer appropriate compensation. The integration between Inspira Financial and Quest Financial has been subpar, which directly resulted in my inability to access my account for several months.

  During this time, I could not view rent transactions in the Inspira portal, and as a result, the statement had to be sent via email by the manager in order for me to manually download and reconcile rent payments (or the lack thereof). It is concerning that a financial institution, especially one of your caliber, could operate with such inadequate service levels, especially when it comes to basic functions such as showing rental deposits into *** accounts.
  This lack of attention and accountability during the transition from Quest to Inspira has directly led to a $25,000 loss in rent, simply because I was unable to verify rental deposits. Furthermore, the extended wait times to speak with customer care agents exacerbated the issue, making it nearly impossible to resolve in a timely manner.

  I urge you to reconsider your position and take responsibility for the impact this has had on my financial situation.

  Sincerely,
  
  ***** ********

• Initial Complaint

  Date:01/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I called several times and im told to register online to recieve my *** money and I attempt to register several times and the website says to call them back

  

  Business Response

  Date: 02/13/2025

  Hi ******,
  

  We would be happy to connect with you and discuss your account. We were glad you were able to complete our online process to take control of your account on January 29. We then received your online distribution request the next day; however, it appears that the type of transaction you are trying to direct would be an ****to-*** transfer as opposed to a rollover to an employer retirement plan as indicated on your form. We sent you instructions for how you could submit proper transfer direction paperwork on January 31. One of our client service representatives also attempted to reach out to you to discuss the process and assist you in submitting your direction. Please contact us directly at your earliest convenience. We can also schedule a date and time to connect with you if that would work best for your calendar. Once we receive your transfer paperwork, we will expedite the processing of your transfer.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/19/2025

   
  Complaint: 22873882
  
  I am rejecting this response because: i have not talk to anyone. After several attempts I can not access my account online or get anyone on the form for over 30 minutes 
  
  Sincerely,
  
  ****** *******

  

  Business Response

  Date: 02/28/2025

  Hi ******,
  

  We have attempted to contact you multiple times; however, we have been unable to reach you. One of our client service representatives reached out to you again and provided her contact information. Please contact our client service representative directly at your earliest convenience. We can also schedule a date and time to connect with you if that would work best for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In August 2022, my *** was transferred from a previous employer financial institution (Transamerica) to Inspira Financial. Inspira financial has not acted in Fiduciary interest of myself as a client of their services. Inspira sent notifications once annually to an outdated address. During this period, my Rollover **** *** was not placed in any account. Instead, against fiduciary interest of my assets, Inspira allowed my account to remained invested during a period where the S&P500 grew 69% and allowed my account balance to decrease by their fees. I did not select for my assets to go do Inspira Financial. Transamerican transferred my account to them with out my assent. In January 2025, upon review of an old statement, I contacted Inspira to establish an account. After 1 week, I called back an was informed my account application was missing information. Inspira financial did not communicate that there was missing information on my "application." I have spent over 2 hrs on hold waiting for their support. I have been unable to access my account to request an updated statement or initiate a rollover to my preferred financial institution.I am uncertain of my legal rights to request a refund of fees or petition for repayment of missed earnings on the bases of neglect of fiduciary responsibility as a asset management institution.

  

  Business Response

  Date: 02/13/2025

  Hi ******,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Inspira Financial provides automatic rollover *** solutions to employers and retirement plan providers with missing or nonresponsive participants. We connect with rolled-over participants and reunite them with their retirement funds. As part of this process, the employer plan directs the establishment of **** for the benefit of the former participants and also directs the initial investment of funds within the account.
  

  ********************** performs the duties of a directed custodian and, as such, does not provide due diligence to third parties on prospective investments, offer or sell investments, or provide investment, tax,or legal advice. As the owner of a self-directed ***, it would be your responsibility to direct any investment transactions within that account. Once you take control of your account and funds, you would have the ability to liquidate the investments directed by your previous employer and invest as you see fit.
  

  When you originally attempted to take control of your account using our online forms on **********, your date of birth was entered incorrectly.We contacted you on January 24 requesting documentation to complete your identity verification, and again spoke with you on January 28. We then received an updated form populated with your correct date of birth, and your form was processed.
  

  We received your transfer paperwork on February 2. At your direction, your holdings were then liquidated and your funds were sent via check on February 7. Our records indicate your check cleared on February 10. Please contact us directly if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/27/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A past employer rolled my 401k into an account with **********************. When I learned of this, I went online to claim the account and was able to open my account information and see what amount of money was in there. I however was not able to access any tax documents or account documents that were needed to roll this over into another account I have. I waited a month to try to figure it out and when I went to log in again my account did not exist. I tried to make a new account, and was unable to and instructed to reach out to the company. I sent an email and attempted to call. None of my calls have gotten through to a customer service representative and each email was responded to with a templated email that was unhelpful in answering any of my questions or getting my account logged into. I need the tax forms to complete my 2024 taxes and I need the account documents to complete a rollover into another account. I have reached out to support multiple times and am concerned they've done something with my account as I have absolutely no insight into the account at this point and no way to access it.

  

  Business Response

  Date: 02/11/2025

  Hi *****,
  

  We would be happy to connect with you and assist you in accessing your account and pulling the requested documents. We apologize for the lengthy hold times you experienced when trying to contact us. We are currently in the middle of our busy season as our accountholders receive statements and prepare for tax filing.
  

  When you contacted us in January, we provided you with an account statement as well as transfer instructions. As your account recently opened in 2024 and there have been no further transactions, there would not be any additional tax documents generated from your account at this time. One of our client service representatives attempted to reach out to you to discuss your account. Please contact us directly at your earliest convenience. We can also schedule a date and time for a call if that would work best for your schedule.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 02/12/2025

   
  Complaint: 22863108
  
  I am rejecting this response because: their reply stated I was emailed a copy of my account statement however, I was unable to open the attachment and could not get through to them via phone for the passcode they stated was required by the document. 
  

  I was able to finally speak with a representative this morning who was able to assist, so in that regard I do not need any further help on this case. I just want to clarify their email response with a locked statement was not in fact helpful and didnt solve my problem. 
  

  thank you! 
  
  Sincerely,
  
  ***** ****

  

  Business Response

  Date: 02/14/2025

  Hi *****,
  

  For security purposes, we do not provide passwords to access sensitive information via email. We understand and apologize for the inconvenience caused by the delays when you attempted to contact us originally. Were glad that we have since been able to connect with you and resolve this issue. Please contact us directly if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inspira Financial is an institution that warrants wanting to hide money under your mattress because at every turn they choose to take advantage of their consumers. Exhibit A : Yearly fee of $50 just to keep a retirement account open, among other fees. The key word being a retirement account.Exhibit B : After being on the phone for over an hour during the work day, the representative lead me to believe I had successfully requested a rollover. Turns out there is an email THEY NEVER SENT ME that requests more information, that I only received after I followed up. I believe they did this intentionally so they can justify taking another year's worth of fees from my account (since I made the request in late November).Exhibit C : Even after submitting the necessary information requested in the email, they have not sent the check.Exhibit D : It takes forever to get a hold of their customer representatives. Every time they make me wait over 30 minutes for each call.I want them to finish the job of performing the rollover and send the check to me to put in my new company plan. I would like a reimbursement for the last set of fees that were charged because I would not have seen those fees if their representative did not mislead me ($50). Ideally, I would like reimbursement for all their fees on a retirement account, but understand if this not feasible.Minimum reimbursement requested $50, Maximum $400.

  

  Business Response

  Date: 02/07/2025

  Hi ******,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. At Inspira Financial we take account security seriously,which is why we require individuals verify their identity before we provide access to an account or funds. When you first submitted your distribution request in December, we required additional documentation in order to confirm your address.
  

  Thank you for connecting with our client service representative and providing the necessary documentation. Once we received your address verification on February 3, we processed your distribution and a check representing your funds was sent to you on February 6. Please contact us directly if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a small *** (negligible amount) with Millenium Trust which turned into Inspira Financial.I have tried all morning to create an account and access it - and finally had to call which was an even more convuled process. I am a retired IT expert consultant - I know intentional obfuscation when I see it. Inspira is intentionally making the process of accessing your funds virtually impossible for the average person. Meanwhile the charge your account fee after fee attempting to drain it, before you can get to it. Unethical and probably illegal in most states but ******** where organized white collar crime thrives.

  

  Business Response

  Date: 02/05/2025

  Hi Jora,
  

  We would be happy to connect with you and assist you in accessing your account. Unfortunately, we are unable to locate an account in our systems based on your name and the information provided in your complaint.We tried to contact you via the phone number provided, but the number did not appear to be in service. We also sent you an email at the email address provided. Please contact us directly at your earliest convenience.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/20/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I mailed in a payment for $830.90 to Atlanta Allergy and Asthma for my sons allergy medication, and I was charged for the same amount twice. His account at the office does not show a credit for the second payment they took. When I call their billing office to get the money refunded to my Payflex card, they say they dont have the second payment and I get the run-around. I want my $830.90 credited back to my ******* account!

  

  Business Response

  Date: 02/03/2025

  Hi ********,

  Inspira is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns a duplicate payment to a provider and the experience youve had requesting a refund. Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you.

  We understand how frustrating it can be when a duplicate transaction takes place in your ************** Account (HSA), and that is certainly not the type of experience we want our members to have. A representative from our Executive Response team has reached out to you to provide detailed information about both transactions.  

  If you have any further questions or issues, please dont hesitate in bringing them to our attention.

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have multiple claims on my profile that add up to more that $3000 and who ever is going through the claims is not looking at all the documents or paying attention because if you add up all my claims its more than that amount and I do not owe anything and they refuse to go over all the paperwork correctly my next step is to get a lawyer and make them pay for the fees and all because this is ridiculous

  

  Business Response

  Date: 02/03/2025

  Hi ********,
  

  Inspira Financial is in receipt of the complaint you submitted to the Better Business Bureau. We understand your complaint concerns the experience youve had with offsetting the ********* overpayment with claims in your Flexible Spending Account (FSA).
  

  In review of your account, we show the overpayment has been resolved by an appeal for the $828.00 claim. This appeal was completed on 01/28/2025 and applied to the $482.79 overpayment on 01/29/2025. No further action is required for the overpayment.
  

  Our records indicate that both your FSA and Health Reimbursement Account (HRA) for the current plan year have $0 balances.  
  

  We appreciate your time and efforts to resolve the overpayment. Please dont hesitate to reach out with any other questions or concerns.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:01/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  initiated an *** transfer from Inspira Financial Trust to ****** on December 18th. ****** confirmed they submitted the request, but Inspira claims they didnt receive the correct paperwork, despite Schwabs confirmation. I have repeatedly contacted both ****** and Inspira, but the transfer has yet to be completed, and neither company will provide evidence of the documents exchanged. I have requested the transfer twice, but both attempts have failed. Find evidence attached. Inspiras process is clear: contact ****** to initiate the transfer. Attached is the Inspira transfer instruction I followed, twice. You'll have the first transfer from Dec 11th and the last one from Jan 13th. Moreover, the customer service I have received from ******************** has been unprofessional. I have been yelled at, placed on hold for extended periods, transferred between agents, and blamed for the delay without understanding the issue. This behavior is unacceptable, and despite my attempts to resolve the matter, the situation remains unresolved.I have filed a complaint with ***** and will be submitting one to the Consumer Financial ***************** (CFPB) as well. I am requesting that Inspira Financial immediately provide the necessary documentation and execute the transfer as requested or provide clear evidence of the documentation they received.I expect a response within five (5) business days. If this issue is not resolved within the timeline, I will be forced to take further legal action.

  

  Business Response

  Date: 02/05/2025

  Hi *******,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. We apologize for any confusion between us and your successor custodian. As we mentioned to you in our communications in December and January, we require transfer directions to be initiated by the receiving custodian on their paperwork and could not accept your directions via email. We understand that your successor custodian communicated to you they had submitted the transfer direction paperwork previously in December and January; however,we did not receive this paperwork until January 23, 2025. Once we received the paperwork,your transfer was processed and a check was issued on January 24. Our records indicate this check then cleared on January 27. Please contact us directly if we can provide any additional assistance.
  

  Sincerely,
  Inspira Financial