Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial Trust, LLC

  PO Box 940287 Plano, TX 75094-0287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 401k contributions were rolled over to Millennium Trust in December 2023. It is impossible to get a response from the organization or use their online platform to access my funds.

  

  Business Response

  Date: 01/31/2024

  We would be happy to help you take control of your account and access your funds. We are unable to locate your account based off your information provided with the complaint. One of our client service managers attempted to contact you at the provided phone number and email address. Please contact us directly at your earliest convenience. 

• Initial Complaint

  Date:01/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We(5 children of deceased) have tried,unsuccessfully, to work with this company to get money left to ** by our mother. They consistently respond that paperwork is wrong even when weve corrected they find a new problem and now refuse to talk to any of us!

  

  Business Response

  Date: 01/27/2024

  Were glad we were able to connect with you and discuss the remaining items required in order to process each of your requests. Once we receive paperwork in good order from you and each of your siblings, we will process the split of your mothers assets and funds. One of our specialists has contacted you and each of your siblings regarding the missing items and/or required corrections to submitted documents. Please contact us directly if you have any questions or if we can provide any additional assistance. 

• Initial Complaint

  Date:01/12/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October of 2023, I was laid off from a company. This company subsequently conducted business with Millennium Trust Company, LLC, who, without my consent (or my former colleagues who were also laid off), rolled over my 401K into an IRA ******** This is something the company states is a point of pride for them in a previous response to a complaint on the BBB. As a personal note, I think this practice is unethical at best, but from what I understand, is technically (though regrettably) legal. The core of my complaint is: the person on the phone with me after waiting over 40 minutes (for the first person) gave me the exact same story about their system being down that day as was given by the report made and shown here on the BBB on 10/13/23. They requested I send proof of identification in 3 less than secure methods: email, fax, and US mail. The first is a known vulnerability, and any financial organization who does this absolutely is not SOC2 compliant, along with the fact that there is a written stated note that users will be able to sign up for a system which is known to not function, at least since 10/13/23. Saying it is down for the day is untruthful and potentially fraudulent. This company attempts to keep fees by making systems hard to access to do rollovers. There is very likely a large class here affected, and though small on an individual fee basis, as a company that is required to be a fiduciary by holding IRAs, they have not had the best interest of the finances of their customers in mind, thereby not acting as a fiduciary. After emailing today and letting the organization know a couple of hours prior to this posting that I suggested I understood their history based on the complain made on 10/13/23, my account was then moved to the next step in the web application. However, 2 other class members did not have the same behavior and still had the broken onboarding screen. Additionally, they said at the next step, they have "high volumes" (how ironic?).

  

  Business Response

  Date: 01/27/2024

  Were glad we were able to connect with you and reunite you with your retirement funds. We apologize for the inconvenience due to technical issues and call wait time. Our call volumes are high this time of year;however, we still strive to make each client experience a positive one. We are glad that both your form to take control of your account and transfer paperwork were processed within 3-5 days of our receipt. A check representing your funds was mailed on January 22. Please contact our client service manager directly if you have any questions or if we can provide additional assistance.

• Initial Complaint

  Date:01/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company's website is extremely poorly designed. You can get stuck in a log-in loop just for using the wrong browser, and since this is a company that holds your money from retirement funds from previous employers; accessibility should be it's highest priority. Once you're stuck in a loop it is impossible to claim your funds. This is akin to theft and should be illegal.

  

  Business Response

  Date: 01/27/2024

  Were glad we were able to connect with you and reunite you with your retirement funds. Were sorry to hear you were initially having difficulties accessing your account online. The online forms you submitted to take control of your account and distribute your funds were both received and processed within two business days. Please contact us directly if you have any questions or if we can be of any additional assistance. 

• Initial Complaint

  Date:01/11/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** account was transferred from Transamerican and I was notified that I could create an account with Millenium Trust. I went online and was unsuccessful several times late last year.I tried again today after learning that Millenium would be turning into another company., Inspira. However, despite calling several times and following the automated instructions for both Millenium and the new company, I was unable to access my account or receive any information or speak with a real person.I also tried to reset the account with a missing password request and never received a link at all. This is very upsetting.

  

  Business Response

  Date: 01/26/2024

  Were sorry to hear you are having trouble accessing your account online. We would be happy to help you take control of your account and access your funds in our online platform. One of our client service managers attempted to contact you. Please contact us directly at your earliest convenience. 

• Initial Complaint

  Date:01/11/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Unable to view/access my funds and transfer them away from this dumpster fire.

  

  Business Response

  Date: 01/26/2024

  Were glad you were able to complete the process to take control of your account and access your funds online. We take account security seriously, which is why we sometimes require additional documents to verify your identity before we provide access to an account.One of our client service managers attempted to contact you to see if you needed help transferring your funds. Please contact us directly if we can provide any additional assistance.

  Customer Answer

  Date: 01/26/2024

   
  Complaint: 21125061
  
  I am rejecting this response because my issue is not resolved. I'm still locked out of my account, completely inexplicably, and have yet to receive a reply from customer support on the matter. Furthermore, the only guidance I've gotten in how to close my account and transfer my retirement savings to a more competent agency has been "you need to be logged in" which is seemingly impossible. 
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 02/02/2024

  Were sorry to hear you are again experiencing issues after previously accessing your account online. Our client service manager attempted to contact you to review and resolve the issue. We would be happy to provide you with instructions and help you either transfer or rollover your funds.Please note that if you are transferring into another *** at a different custodian,you will need to initiate your request on the successor custodians paperwork. Please contact us directly at your earliest convenience, or we can also set up a day and time for us to connect with and assist you. 

  Customer Answer

  Date: 02/05/2024

   
  Complaint: 21125061
  
  I am rejecting this response because the representative, *****************************, calls me from a number marked as spam without warning in the middle of my work day. I've tried to schedule a phone call (please see attached) only to get no reply. Calling the number back returns either a busy signal or an automated message. I am *STILL* locked out of my account and it has been months. 
  
  Sincerely,
  
  ***************************************

  

  Business Response

  Date: 02/16/2024

  ********************,

  
  We would like to connect with you to help you resolve your issue. Our client service manager sent you an email with instructions for either transferring your funds or distributing using a paper form with DocuSign. Please contact her directly if you have any questions regarding the instructions. You may also send her an email with your available times during the week so that we may schedule a call with you. Please send your completed paperwork directly to our client service manager, who will ensure we expedite your request. 

• Initial Complaint

  Date:01/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Over a month ago, I initiated the request for a replacement benefits card, essential for accessing my transit benefits and Flexible Spending Account (FSA). Recently, encountering an issue with my MVA eye examination, necessitating prompt acquisition of eyeglasses for the issuance of a driver's license, I resorted to using my credit card due to the non-receipt of the replacement card. Throughout this period, I have personally funded my transit expenses. Despite multiple attempts through calls and emails seeking assistance, the customer service interactions have been characterized by rudeness, unprofessionalism, and unpleasantness.Following an extended waiting period exceeding 30 days, I was informed of an additional 14-day wait for the dispatch of a second replacement card. Upon expressing the urgency of expediting the process, I was advised that such acceleration would incur an extra charge of $30.

  

  Business Response

  Date: 01/19/2024

  ****************, were sorry to hear that you experienced difficulties while attempting to request a replacement benefits card. Were glad you were able to receive and activate your new card. If you still have any additional questions or concerns, please contact us directly.

• Initial Complaint

  Date:01/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attempted to Contact Millennium Trust regarding an old account they are now controlling. It is impossible to get anything other than a hold message or automatic response. Just want to access the funds they have been playing with for 10+ years.

  

  Business Response

  Date: 01/18/2024

  We would be happy to assist you in accessing your account and directing investments or other movements of your funds. One of our client service representatives attempted to contact you. Please contact us directly at your earliest convenience. 

• Initial Complaint

  Date:01/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Phishing Scam - Received a letter about rollover, called to figure out what this was about. They only wanted to get my personal details and would not release information. They are sending letters to try and get information out of people.

  

  Business Response

  Date: 01/16/2024

  At Millennium Trust we provide rollover solutions to employers and retirement plan providers with missing or nonresponsive participants. We pride ourselves on our ability to locate those participants and reunite them with their retirement funds. We take account security seriously, which is why we require individuals to verify their identity before we provide any information or access to an account. We would be happy to connect with you, discuss how your funds came to us, and help you take control of your account. If you would prefer to not provide your personal information over the phone, we can also provide general instructions and assistance for accessing your account online. One of our client service managers attempted to contact you. Please contact us directly at your earliest convenience.

• Initial Complaint

  Date:12/04/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I can't take my money out of here. They make it so difficult and make you run around in circles. And I couldn't find any way to contact them. This should be illegal.

  

  Business Response

  Date: 12/14/2023

  Were glad we were able to reunite you with your retirement funds. We were sorry to hear that you were having difficulties transferring your funds after you completed our online process to take control of your account. Transfers from one *** to another *** are initiated by the receiving custodian and are required to be submitted on your successor custodians paperwork to reflect their acceptance of your assets. We received the transfer paperwork from your chosen successor custodian on December 8, and your funds were transferred as directed the following business day. One of our client service managers attempted to contact you. Please reach out to her at your earliest convenience to discuss your account. You can also reach us at ************ (Monday through Friday from 7:00 A.M. to 7:00 P.M. Central Time), or on our website at mtrustcompany.com/support.