Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial Trust, LLC

  PO Box 940287 Plano, TX 75094-0287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Good Morning,I used to work for **************** and my retirement account was handled by Fidelity through a 401(K). My retirement fund was almost 3K in this account. I reassigned in May/2023 and I learned today, November 11th, 2023 that my money was transferred to this company with horrible ****** reviews. I NEVER received a notification from MILLENIUM TRUST or FIDELITY NET BENEFITS that my retirement fund was going to be transferred. It has been 20 days since the funds were transferred from Fidelity to Millenium. I called to Millenium to see a way to stop this transfer and they mentioned that I should continue waiting and they did not give me a specific timeline. I was also mentioned that they would charge me a fee if I want to transfer my money for a rollover *** to Fidelity. This is one of the business practice the Federals need to investigate. Money taken from Americans without proper notification and then imposing us fees if we want to take the money out from Millenium. My **** account number is ********* and Traditional *** *********. I want my money from these two accounts to be transferred to my Fidelity **** Account and a Rollover *** to Fidelity WITHOUT CLOSING FEEs of $25. I WAS NEVER INFORMED about this transfer.

  

  Business Response

  Date: 12/01/2023

  Were glad we were able to connect with you and discuss your accounts. Although we received communication from your previous employer in early November regarding their intent to roll over your accounts, we did not receive funding for your accounts until November 21. As part of this process,you should have received notice from your previous employer providing you the opportunity to transfer or distribute your funds if you did not wish to have your funds transferred to Millennium Trust. Were sorry to hear that you did not receive this notice. Thank you for completing the process to take control of your accounts. As our client service manager discussed with you, once we receive your transfer paperwork, we will expedite the processing of your request. Please contact us directly if you have any questions or if we can provide further assistance.

• Initial Complaint

  Date:11/03/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Tried to create a login but always failed. Tried to contact multiple times and always failed too. It looks like a scam company.

  

  Business Response

  Date: 11/18/2023

  Were glad we were able to reunite you with your retirement funds. At Millennium Trust we take account security seriously, which is why we employ security measures to ensure that individuals verify their identity before they gain access to rolled-over funds. We are happy that you were able to use the online distribution link we sent to you to complete the process and request your distribution. A check was sent via the provided delivery instructions the next business day. Please contact us directly if we can provide any additional assistance. 

• Initial Complaint

  Date:11/02/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I left the job I used to work for and my 401k was sent to a firm named Millinum Trust, I attempted to create the account to withdrawal the **** I had in my 401k and when I attempted to create an account it said that ran account using that email already exists, when I tried to reset my password using the email the account is using it wouldnt send the reset email it only sent an error saying the email is used for an account already. I have called twice and havent been given a solution to access my account. My funds are there and are being placed in the account but I havent been able to gain access to the account. I need help so I can pull the funds out. Its frustrating waiting and not knowing how ** going to access the account.

  

  Business Response

  Date: 11/17/2023

  Were glad we were able to connect with you and reunite you with your funds. Were sorry to hear you were having trouble accessing your account via our online platform. Your forms to take control of your account and distribute your funds have been processed.A check was sent to you via the provided delivery instructions on November 16.Please contact us directly if you do not receive the check or if we can provide any further assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:10/29/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company refuses to let me cash out my 401k that was rolled over to them without my consent. I want to cash out my account and have requested 3 times to do so at this point. They are charging me to handle my money that I don't want in their hands in the first place. I want to cash out my account and at this point I don't know what to do to get them to actually give me my money. I started with **** dollars and now it says my money is only $685. I'm worried they are never going to give me my money and are going to absorb it all unless I get some help from the bbb or if the bbb cannot help, I will consult a lawyer.

  

  Business Response

  Date: 11/12/2023

  Were glad we were able to reunite you with your retirement funds. As our client service representative communicated to you when you first contacted us, we are unable to confirm what your balance was in your previous account before the funds were rolled over to Millennium Trust at your former employers direction. The funds in your Millennium Trust account represent the full amount that we received from your previous employer.When we first spoke with you, we had not yet received any distribution request paperwork. You completed the online process to register and take control of your account and funds on October 9; however, we did not have a record of you submitting a distribution request. We received your online distribution request submitted on October 30 and we initiated the process to liquidate your investment the following day. We received funds from your investment on November 1, and a check was sent to you via the provided delivery instructions that same day. One of our client service managers will be contacting you to confirm that you have received your funds. Please contact us directly if we can provide any additional assistance. 

• Initial Complaint

  Date:10/25/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Money transferred without notice from my employer (par for the course). Once I found out and located my account, I could not access it until my account was approved; that took over a month. When I do access my account (which they had for 2 years), I find they have paid me no interest and charged me $30 a year to hold my money hostage. Then I noticed- they charged me $10 BECAUSE THEY HAD THE WRONG ADDRESS LISTED FOR ME! They had sent no correspondence to let me know the money was moved for 2 years and then when I updated my contact info, they CHARGED me for providing updated information on my account? Really? Obviously I wanted my money OUT, so I created a rollover account with Fidelity, where all of my other retirement funds are held. But wait! Because I have no current employer retirement fund, I cannot roll my money directly into my new account! Instead I have to ask for a disbursement and they charged me ANOTHER $25 to take my Money elsewhere. Im sure they made basic interest on my money, so not only did they steal my interest that I would have earned for almost 2 years, they CHARGED me to take back what was left of my money. I also found out they had been managing a retirement account from ****** I worked for them over 30 years ago, and Millennium told me they closed the account for a low balance. That tells me that they probably stole a great deal of money from me on that account, because it took them 30 plus years to drain it dry. They also took the remaining balance to close the account. How are these people still in business? They are thieves- straight up outright thieves! If anyone wants to start a class action suite, I am definitely in! How are they allowed to steal peoples RETIREMENT FUNDS??

  

  Business Response

  Date: 11/09/2023

  At Millennium Trust we provide automatic rollover solutions to retirement plan providers with missing or non-responsive participants. We pride ourselves in our ability to locate those individuals and reunite them with their retirement funds. Your previous employer directed the transfer of your funds and agreed to the fees and services at that time. As part of this process, you should have received prior notice from your previous employer giving you an opportunity to transfer or distribute your funds if you did not wish to have an account established at Millennium Trust. You also should have received an initial welcome letter from us when your account was created which would have included instructions for taking control of your account and how to find details regarding the services we provide, the associated fees, and your investment options.

  We rely on the address information provided to us by plan sponsors; however, we also perform search services to find potentially better addresses where we can reach rolled-over individuals. Through this process, we were able to locate your current address and send communications to you at that location. Were glad that we were able to connect with you and reunite you with your retirement funds. Please contact us directly if we can be of any further assistance.

  Customer Answer

  Date: 11/10/2023

   
  Complaint: 20782168
  
  I am rejecting this response because:
  You never sent ANY communication. The address you had was my sisters- if the mail was not forwarded, it went to her. Stop lying- I never received a welcome letter informing me that my money was moved. From other reviews I can tell that this is SOP for your organization. Shame on you for stealing money from retired people!
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 11/18/2023

  ********************,

  
  Were sorry to hear that you did not receive the communications from your previous employer prior to the rollover or the letters we attempted to send to you when your account was established.We can only confirm that at that time, we did attempt to send a letter to the same address as provided in your contact information in this complaint, in addition to the address provided to us by your previous employer. This is the same address that you provided when you submitted the forms to take control of your account and distribute your funds. We also sent a follow-up communication to that address in November 2022 in an attempt to get into contact with you. We are glad that in the end you were able to locate us and we could reunite you with your funds. Please contact us directly if you would like to discuss this matter further.

  Customer Answer

  Date: 11/21/2023

   
  Complaint: 20782168
  
  I am rejecting this response because: they are not being truthful. Nothing was sent to my former address and nothing was sent to my current address. These people are simply untruthful and act in an unethical way to take peoples retirement. They are a trash company
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:10/16/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Like many others, my 401k plan was transferred to this institution without my request/knowledge. I very dissatisfied and concerned that this company charged me fees without prior disclosure or my consent. I believe in honest and transparent business practices and my experience with Millennium Trust goes against those principles. I was able to contact their customer support today to request a rollover after gaining access to my account and noticing it has been depleted by their unauthorized annual fees. I would like to request a refund as well an immediate investigation into this matter to determine why these fees were charged without proper disclosure. I trust that you will address this issue promptly and take steps to rectify it.

  

  Business Response

  Date: 10/31/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. At Millennium Trust we provide automatic rollover solutions to retirement plan providers with missing or non-responsive participants. Your previous employer directed the transfer of your funds in October 2020 and agreed to the fees and services at that time.As part of this process, you should have received prior notice from your previous employer giving you an opportunity to transfer or distribute your funds if you did not wish to have an account established at Millennium Trust.You also should have received an initial welcome letter from us when your account was created which would have included details regarding your account,the services we provide, the associated fees, and your investment options. These fees and services also would have been presented to you when you took control of your account via our ************** in January 2022.
  

  Thank you for taking the time to connect with us and discuss your account. Please contact us directly if you have any additional questions or if we can be of further assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:10/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a mail stating that my retirement funds were transferred from my previous employer. It said to create a profile to view and verify my information as well as my funds. When I called to confirm they said that my funds were transferred in October of 2014, I was never notified about anything. They said that I can make my profile and roll over the funds with my current 401k or cash it out. Once I created my profile and verified my email, I could not see anything, and the page would stay frozen. I tried calling again and spoke to a representative about the situation and they asked me to verify my account, which I did, and she said that she would email me a link. I never got an email and when I told her that she could verify the email that I had created with them moments ago and said that I had another email on file. I never heard of them or created a profile with them before. My original retirement funds with my previous company, ***** was at $613 and now it stands at $170 because of the annual fees. I never agreed to be with them or for this company to manage my funds. I don't think that it is right for this company to handle my funds and charge me fees without my consent... I want to receive my full amount!!

  

  Business Response

  Date: 10/27/2023

  At Millennium Trust we provide automatic rollover solutions to retirement plan providers with missing or non-responsive participants. We pride ourselves in our ability to locate those individuals and reunite them with their retirement funds. Your previous employer directed the transfer of your funds in October 2014 and agreed to the fees and services at that time. As part of this process, you should have received prior notice from your previous employer giving you an opportunity to transfer or distribute your funds if you did not wish to have an account established at Millennium Trust. You also should have received an initial welcome letter from us when your account was created which would have included details regarding your account, the services we provide, the associated fees, and your investment options.
  

  One of our client service managers attempted to contact you. We would be glad to assist you with taking control of your account and distributing or transferring your funds, as well as to discuss the fees assessed to your account. Please contact us directly at your earliest convenience.  

• Initial Complaint

  Date:09/21/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am unable to access the online account. I received a post card advising funds from a former employer had been moved over. I logged into the account however before you can gain access to the account they require you to make a selection on how you want to handle your money, roll over, keep with MTC or request a ************. There is no language giving an alternative option to just view the account. I did not have access to see the account so I did not want to make a decision. I logged out of the account and called customer service. She advised what was in the account and to log in to manage the funds. I tried to log in today and received several error messages. 1. "Only 1 *** ************ request per customer can be requested." I never submitted a request to distribute the funds. After the first agent reset the account I received another error message. 2. "The requested resources was not found" I was then told I needed to fill out an *** form to verify my account (which was done when I initially set up the account) then email the document with an ID to an email address. I asked each agent that I spoke with how long has the issue with the website/portal been happening. I received a range between 2 weeks and 3 months. I would like to regain access to the website/portal so I can continue with managing how I would like to handle my funds.

  

  Business Response

  Date: 10/06/2023

  Were glad we were able to connect with you and discuss the issue. Were sorry to hear you are having trouble taking control and accessing your account online. Your issue may be due to your original attempt being cancelled and the second attempt being initiated under a different username. We are happy to work with you and help you access to your account online. Our client service manager who contacted you will be assisting you going forward and working with our support team to fix the issue.At your direction, the second username has been removed from your account. Please contact us directly once you are able to attempt the ************** again so that we can ensure you receive access. 

• Initial Complaint

  Date:09/14/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I went to my local bank to transfer money the Millennium ended up with from my former employer, Recovery Innovations. I did not request nor was I notified of this transaction and did not want this company to have my money. When I went online to get the information to have the money sent to my *** at my local bank, the system would not allow me to get a text on my phone number. It said it was not associated with my name (the same phone number I have had for many years). I called the number that popped up for me to call to fix this and the woman on the line said their system has been doing this to everyone. She then transferred me to another person that said I would have to claim my account with some docusign papers to identify myself and it would take at least 15 days to process the paperwork then it would take the bank requesting the funds which from what I have read from the numerous other complaints takes another 10 to 30 days. They will not fix the phone number association because I can then claim my account instantly which means they would not have the opportunity to charge the exorbitant fees they apparently like to charge anyone unfortunate enough to have their money sent to scam. I want access to my funds now! I want the account number now so my bank can claim the funds. Millennium needs to fix their system instead of trying to get money out of what I paid in and earned.

  

  Business Response

  Date: 09/29/2023

  At Millennium Trust we take account security seriously,which is why we require individuals to verify their identity before we allow them to take control and access their funds. Most account owners are able to complete this process in our online platform; however, we also have other processes if you are not able to verify online. We would be happy to assist you in taking control of your account and transferring your funds. One of our client service managers attempted to reach out to you. Please contact us at your earliest convenience. Once we receive your transfer paperwork from your chosen successor custodian, we will expedite our processing.

• Initial Complaint

  Date:09/11/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ** *** was rolled into an account with this ********************** even though I had optioned to go with a different bank (Whitney.) ** pension of $2,392.77 was rolled over into an account with Millennium Trust in such a way I cannot access it, withdraw it, manage it. They charge $35.00 a year in fees and since I cannot do anything with it. Why is this the option they thought was best for an account ? By the time I retire I will have less than $1000.00 in that account. They are stealing my money and forcing me to watch.Customer Service claims the only way to fix it is to add more money to it, which is not an option as I have no US income, no permanent US address, and a ** phone number. I started inquiring about solutions via chat and phone in January 2022, February, March and April 2023. After my April ********* I was told someone would be in touch to further try to resolve my issue but no one ever called. Contact has not been returned since that time and I am frustrated as another year is going by without any resolution.The positive reviews online seem fake and the negative reviews are all very similar.

  

  Business Response

  Date: 09/26/2023

  Were glad we were able to connect with you and discuss your account. Your funds were initially invested according to the direction we received from your previous employer when they directed the rollover of your account. We would be happy to assist you in changing your investments and/or transferring your funds. Please contact us directly if you have any questions regarding the options we discussed or the instructions to invest or transfer your funds. Once we receive your direction,we will expedite our processing of your transactions.