Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/09/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My former employer sent my retirement account balance to this company after I left. I was unaware until I tried to check my transamerican balance and it was 0. I called transamerican and they informed it was transferred to millennium trust and gave me a number to call. I called the number about transferring my money to an fidelity account. I was given a website that had no useful information and was told I receive documents in the mail. When I finally got documents it was just a welcome pack with a smashed up bug on page 2. I have not receive any other documents. Including documents on how to transfer, balance, etc.. This company is trying to keep money that I worked for! I have too much debt that I have been working hard to pay down to let this type of scam go!

  

  Business Response

  Date: 09/23/2023

  Were glad that we were able to assist you in taking control of your account when you first contacted us in February. You also should have received an email with instructions for how to transfer your account around that time. Transfers from one *** to another *** would be initiated on the receiving custodians paperwork. We would be happy to provide further instructions on the process and help you complete your transfer. One of our client service managers attempted to reach out to you.Please contact us directly at your earliest convenience. Once we receive your transfer paperwork from your chosen successor custodian, we will expedite your request.

  Customer Answer

  Date: 09/28/2023

   
  Complaint: 20578385
  
  I am rejecting this response because: The issue has not been resolved. I did make contact with a client service manager and was sent instructions on how to transfer. I have not receive distribution therefore I do not feel comfortable accepting the response until I do.  
  
  
  *******************************

  

  Business Response

  Date: 10/06/2023

  Our client service manager attempted to contact you again. We have not yet received the transfer paperwork from your chosen successor custodian. Please contact us directly if we can provide any assistance in having your paperwork submitted. We can also participate in a conference call with your successor custodian if you feel that would help expedite the process. Once we receive your paperwork, your transfer will be processed. 

  Customer Answer

  Date: 10/09/2023

   
  Complaint: 20578385
  
  I am rejecting this response because: The issue has not been resolved. I do not have my money. Was sent a list of steps to follow. The first being call new provider to obtain 

  paperwork to transfer. Which I can not complete because I do not have my account number. I have never received any mail with my account number or account balance since my account was moved to this company. 
  
  Sincerely,
  
  *******************************

• Initial Complaint

  Date:09/06/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a postcard in the mail asking me to contact Millennium Trust *** so that I can access my rolled-over retirement plan, which they claim had been transferred to them by my former employer, ************************* and that they have not held custody of my IRA.When I went online to get access, I registered, but at the point of deciding if I'd cash out, roll over, or continue with them, only the "continue with them" button would allow me to proceed. Once I did proceed, it said I'd be hearing back from them in days because they were very busy. I never even got to look at my balance! How can they have access to my account and deny me the bare minimum? I don't know how much is in there, or how they'll take before they declare some amount to me. I'd like to put a claim for full disclosure of my balance prior to them taking custody and also to be able to request a "cash out" option that was not accessible during the process because that "hot key button" would not work online.

  

  Business Response

  Date: 09/21/2023

  Were glad you were able to take control of your account. At ********************************************* we take account security seriously, which is why we require individuals to verify their identity and take control of their account before they can access their funds. We would be happy to assist you in accessing your account online to view your balance and distribute or transfer your funds. One of our client service managers attempted to contact you. Please contact us directly at your earliest convenience. 

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My earned retirement funds were transferred to MT without my consent. They sent me a letter saying I could refuse service by a certain date. Conveniently that day was the day before the letter arrived. I can prove this because the **** sends me pictures via email everyday of my mail that will be delivered that day. Now they are taking fees out for services I never agreed to. I have sent several emails and left several voicemails over the past 60 days with nothing more than an automated response forthcoming. I want my money! I never agreed to any fees or to have this company manage my retirement funds. I was told by my former employer that since the amount was less than $5000 that they were going to do a forced disbursement and send me a check. That was in March 2023. Suddenly months later this company in another state has my money and is charging me fees??? What a crock!Contact me and give me my money!

  

  Business Response

  Date: 09/08/2023

  Were glad we were able to connect with you and resolve your issue. At Millennium Trust we provide rollover solutions to employers and retirement plan providers with missing or nonresponsive participants. We pride ourselves on our ability to locate those participants and reunite them with their retirement funds. As part of this process, you should have received notice from your employer or record keeper prior to the transfer explaining the process, the services we offer, the associated fees, and providing you with the opportunity to distribute or transfer your funds if you did not wish to come to Millennium Trust. Were glad that we were able to connect with you and discuss the rollover process, as well as provide you with transfer instructions and a statement of your account. Please let us know if you have any questions with the transfer process or instructions. Once we receive your paperwork from your chosen successor custodian, we will expedite your request. 

• Initial Complaint

  Date:08/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I withdraw my money since Aug 14th and yet to receive it. I called twice and was told that the check was mailed out on the 15th but yet to receive it. Im not understanding whats taking so long. I ask for a tracking # but wasnt able to get one.

  

  Business Response

  Date: 09/08/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. We apologize for the delay in having your check delivered to you. When your check was originally sent to you, the apartment number was not included in the submitted delivery address which caused the check to be returned to us on August 29. Were glad that we were able to resend the check and confirm that it was delivered. Please contact us directly if there is anything else we can assist you with. We wish you the best in your future retirement planning. 

• Initial Complaint

  Date:08/16/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  March 2023 I received a letter from Millennium Trust Company that $220.63 was rolled over to them from ********************** which I did work for a short period of time. I set up an online account and received a message that I would be contacted about my account. After I didn't hear anything for a couple of weeks, I logged on and of course the balance was $0. I never received a statement or any correspondence from the company from March until present other than the introductory letter introducing me to the company. I read their reviews after that and it seems they have a terrible reputation for being a scam company. Please let me know if there is anything you can do to help me.Thanks!

  

  Business Response

  Date: 08/31/2023

  Were glad we were able to contact you; however, we are sorry that the call was disconnected.  We would be happy to discuss your account further in more detail and to assist in any action you would like to take. One of our client service managers attempted to reach out to you again, please contact us directly at your earliest convenience.

  We understand that you may be experiencing some issues when accessing your account online. Your funds were transferred to Millennium Trust in March, so your first annual statement would be sent to you in January ****. There have been no fees or withdrawals from your account, and per our records your full balance is still available. Please contact us directly and we would be happy to review your account and help you access it online.

  Customer Answer

  Date: 09/13/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Good afternoon,
  
  Thank you so much for your help!  Before you contacted the business, I was unable to speak with anyone and there was absolutely no communication.  After you contacted them, I received emails, phone calls, and my refund!
  
  BBB is awesome and I appreciate all you do!  This is not the first time I was able to get an issue resolved with your help.
  

  
  

  
  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:08/13/2023

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have sent my documents regarding my legal name change to them three times to update my account to my current legal name. Every time they kept saying I didnt provide the correct documents but they dont tell me what document was missing, *** sent the name change decree and driver license, not sure what else they would need. And this time I didnt get a response at all after sending them the documents again and sent a follow up. It has been two weeks since my follow up and still have not heard back from them.

  

  Business Response

  Date: 08/25/2023

  Were glad we were able to connect with you and resolve your issue. We appreciate you sending in the required documents to verify your new name, and the name change has been processed on your account as directed. Please contact us directly if you have any questions regarding the transfer instructions we sent to you or if we can be of further assistance. We wish you the best in your future retirement planning. 

• Initial Complaint

  Date:08/08/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I previously had my 401K with another company. Without my consent/authorization my 401K was transferred over to an *** with Millennium Trust. I have tried to withdraw the money in my account several times and I have not been successful. I am constantly told different things that have prolonged this process. I was originally told it will take 24 hours and it has been more than 2 weeks with no confirmation or update on my request.

  

  Business Response

  Date: 08/22/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. We appreciate your feedback regarding your attempts to distribute your funds online and the timeline for completing a distribution via a paper submission. We continuously review our systems and processes for potential improvements, and hopefully your feedback will help us make the experience better for future clients. Thank you for confirming that you have received your funds. Please contact us directly if we can be of any further assistance. We wish you the best in your future retirement planning. 

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company REFUSES to pay me my claim that I submitted over 30 days ago and have called NUMEROUS times. ***** L ID#N929549 lied to me over the phone claiming that no one could speak to me about this urgent issue. It should be a crime that they refuse to pay me my money from my account. I'd like my claim to be paid plus interest that has accrued since I submitted my claim.

  

  Business Response

  Date: 08/18/2023

  Dear ******,

  ************************. (PayFlex) is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns the claim reimbursement process with your ************** Flexible Spending Account (DCFSA).
  

  Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you.

  We understand how frustrating it can be when your reimbursement payment is delayed, and that is certainly not the type of experience we want our members to have.

  Eligible claims are released when funds become available in the account. Reimbursement Payments are sent via Electronic Funds Transfer (EFT)/Direct Deposit to your bank account on file. 

  Each employer has specific days for processing payments. It appears processing of your recent reimbursement of $2,115.41 from the claim filed on 06/13/2023 was delayed. While this rarely happens, it is not specific to your account, and we apologize for any inconvenience this may have caused.

  This reimbursement payment has been processed, and the funds were released on 08/09/2023 to the bank account on file. Depending on your bank it may take up to 5 business days to receive the reimbursement.

  We hope this explains the situation brought to our attention. If you have any further questions or issues, please dont hesitate in bringing them to our attention.

  Sincerely,
  ************************. 

• Initial Complaint

  Date:07/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  All we want is for the funds that I earned while employed at BIW released from this company. I have jumped through all their hoops, which wasnt easy! They have automated systems and even when we get to a live person they gave us a run-a-round! Its very cut and dry, we want those funds released to me and to be done with this company forever! There are complaints all over the ************ forum on how difficult it is to get their money from this company. Ive been trying for over 2 years. Last time I spoke to them, I was told it was all set and that a check would be following shortly. That was over 6 months ago!

  

  Business Response

  Date: 07/29/2023

  One of our client service managers attempted to contact you at the phone number and email address provided. Please contact us directly at your earliest convenience and let us know if you would like to either include a family member who can interpret for you or, if you confirm your native language, we can also set up a call with a translator on the line.

  
  As you mentioned, on March 15, 2023, we spoke with you and confirmed your distribution direction. The check representing your funds was sent the very next day to the mailing address listed on your distribution paperwork.Our records indicate that the check was then cleared on March 20. We can also confirm that the cleared check copy shows that the check was deposited at the same financial institution and account number originally listed on your distribution paperwork. Please contact us directly at your earliest convenience if you have any questions or if we can provide additional assistance. 

• Initial Complaint

  Date:07/15/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *** was transferred from my bank to Millennium without my knowledge. Millennium then began charging fees on this account, causing it to depreciate rather than appreciate in value. When I asked to close my account, they told me they would charge an additional fee for that. This company is running scams, buying up people's retirement accounts and siphoning money from them. They should be shut down.

  

  Business Response

  Date: 07/28/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, *********** sent you a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, we sent you multiple emails before and after your account was established with us which detailed our services and provided you with an opportunity to register for your account and review our linked fee schedule. Also defined in the linked fee schedule was the six-month grace ****** we provided for previous *********** account holders such as yourself to transfer or distribute their funds prior to fees being charged if they did not wish to remain at Millennium Trust.
  
  Were glad that we were able to connect with you and reunite you with your funds. Please contact us directly if we can provide any additional assistance. We wish you the best in your future retirement planning.