Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Inspira Financial Trust, LLC has 4 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My beneficiary *** was involuntarily transferred from *********** to Millennium Trust Company, LLC. A few months ago, when I attempted to take a distribution from the account for the first time, I encountered significant difficulties getting Millennium Trust Company to "approve" the distribution. Despite the challenges, the funds were eventually transferred.However, my experience with their customer service's harsh attitude and learning that others had filed similar complaints against them led me to lose ...trust... in Millennium Trust Company, LLC. I decided that I was going to withdraw the remaining funds from the account.Today, during my attempt to withdraw the remaining funds from the account, I discovered that Millennium Trust Company is going to steal $25 from me because I wish to withdraw my remaining funds. While remaining calm, I called their customer service department to ask about waiving the fee, but they refused with a hostile demeanor.This experience has prompted me to file a complaint with the BBB and to urge others to steer clear of Millennium Trust Company. If enough complaints accumulate, maybe the company will reevaluate how they manage their customer service staff and their policies. I have also been advised to reach out to my state's attorney general and the ************************************ (CFPB) for further assistance.

  

  Business Response

  Date: 05/19/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, your account was transferred over as an inherited **** Due to this designation, we required additional time to review and process your distribution. We received your request on March 3, and your distribution was processed on March 9. Were glad that you confirmed you did receive your funds at that time.
  
  As part of the resign and appoint process, *********** sent you a communication that included details regarding the fee schedule that would be applicable to your new account. In addition, we also provided a six-month grace ****** after your account was transferred to ** to give you an opportunity to transfer or distribute your funds prior to fees being charged if you did not wish to remain at Millennium Trust. Although we feel the fees are appropriate at this time, we would be happy to connect with you and discuss your situation further. One of our client service specialists attempted to contact you to assist with distributing and closing out your account. Please contact us directly at your earliest convenience. 

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1_2023 I didn't know this company had my funds and didn't agree to this company holding my money. I found out this company has my money and taking money from me every month. I have been trying to recoup my money every since. I reached them an requested my funds and explained I have a hardship. I am elderly and DISABLED . I don't have plumbing at home and my electric is soon to be shut off. All I get each time is we will call you back. I see most of their replies are from bots.

  

  Business Response

  Date: 05/10/2023

  We are glad we were able to connect with you and confirm you received the distribution processed earlier this year. At Millennium Trust, we provide rollover solutions to employers and retirement plan providers with missing or nonresponsive participants. We pride ourselves on our ability to locate those participants and reunite them with their retirement funds. Your previous employer directed the rollover of your funds in August 2022. At that time, we sent you a welcome communication which defined our services and fees, as well as your options with your new account.You started our ************** to take control of your account in January and provided the required identity verification documentation in March. Shortly after you submitted your distribution request paperwork, your funds were liquidated and distributed as directed. Please contact ** directly if we can be of any additional assistance. 

  Customer Answer

  Date: 05/16/2023

   
  Complaint: 19846126
  
  I am rejecting this response because:
  I want my fees taken returned to me, I didnt have a contract with this company and the reply is the same reply they give everyone to keep their fees.
  Sincerely,
  
  ***************************

  

  Business Response

  Date: 05/19/2023

  **************, when your previous employer directed the rollover of your funds, they agreed to the fees and services that would apply to your new account on your behalf. Additionally,you would have had the option to transfer or distribute your funds prior to the rollover if you did not wish for your account to transfer to Millennium Trust.Although we feel the fees were charged correctly to your account in accordance with the communicated fee schedule, we would like to work with you to come to an amicable resolution. Please contact us directly if you have any questions regarding the proposed solution we communicated to you or if we can be of any further assistance. 

  Customer Answer

  Date: 05/30/2023

   
  Better Business Bureau:
  
  

  This issue has been resolved and taken care of. I am satisfied with the decision the company made. 

  
  

  Sent from my iPhone

  
  Sincerely,
  
  ***************************

• Initial Complaint

  Date:04/26/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My previous employer rolled my 401k over to Millennium Trust Company. Ive been trying to get my funds out of Millennial Trust Company for a month now. I just keep getting the run around. I even had *******-customer service rep reach out to me. I had *******, my bank and myself on a 3 way call and Millennium Trust still cant get my funds out of their system. This has to be the WORSE FINANCIAL INSTITUTION EVER!! If you look at all their reviews EVERYONE SAYS THE SAME. I just want my *** funds transferred to my bank. How hard is this??? This company has NO clue on how to do anything correctly and Definitely NOT TRUST WORTHY!! I need a Supervisor to contact me on how to get my funds sent to my bank. Thank you!

  

  Business Response

  Date: 05/05/2023

  Were glad we were able to reunite you with your retirement funds. When we spoke with you and a representative from your successor custodian on April 13, we provided you with the instructions for how you could transfer your funds. Although you completed the online process with ** to take control of your account, we did not receive the necessary paperwork from your successor custodian to direct the transfer of your funds. After speaking with you again, we received the paperwork from your successor custodian on April 26 and a check representing your funds was issued and sent to your successor custodian the next day. Our records indicate that the check cleared on May 2. One of our client service specialists attempted to contact you but was unable to reach you. Please contact ** directly if we can be of any additional assistance. We wish you the best in your future retirement planning. 

• Initial Complaint

  Date:04/21/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Payflex inactivated my account because they demanded certain documents be provided to them. I provided those documents directly to *********************** **************************************************************** on April 3, 2023. **************** confirmed receipt of the documents on April 3, 2023, stating that the account will be reactivated as soon as the documents are reviewed. As of today, April 21,2023, the account has yet to be reactivated. So, I called PayFlex twice today and spoke to two different people. We tried to log on to my online account but the Paylflex rep said that "they have a new system and they are trying to iron out the kinks." We were not successful in logging into the account.I am filing this complaint because I believe that Payflex (Millenium Trust) are not being truthful with me and holding MY money. This is so wrong.

  

  Business Response

  Date: 04/27/2023

  Dear *****,

  ************************. (PayFlex) is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint stems from your experience regarding the verification process when using your PayFlex Card to access funds in your PayFlex Flexible Spending Account, along with your experience when contacting customer service. Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you.

  We understand how frustrating it can be when documentation is requested often, and even greater frustration when agents are unable to provide a proper response. That is certainly not the type of experience we want our members to have. Well be evaluating the connection youve had with our agents and providing the necessary coaching to them.
  

  Your debit card transactions on 01/12/2023 for $204.22 and 01/11/2023 for $142.74 were denied because the expense you were paying for incurred outside your active period of coverage. Your active period of coverage is 01/01/2023-12/31/23, only expenses incurred during that timeframe are eligible for reimbursement.
  

  The *** regulations Prop. Treas. Reg. 1.125-6(a)(2), provides the following: expenses are incurred when the employee (or the employee's spouse or dependents) is provided with the care, and not when the employee is formally billed, charged for, or pays for the care. The *** Publication 969, Distributions from an FSA explains that distributions from an FSA must be paid only to reimburse you for qualified expenses you incurred during the period of coverage.  
  
  About your plan
  A Flexible Spending Account (FSA) is a benefit offered through your employers cafeteria plan. Your employer established the plan according to Section 125 of the ************************ code. PayFlex is the Third-Party Administrator for the plan. 
  
  Utilizing the PayFlex Card for your healthcare expenses means you dont need to submit a claim form for reimbursement and there is no cash out of your pocket at the time you use the card.  However, in order to meet *** guidelines for this employer sponsored Flexible Spending Plan (FSA),documentation of your expenses may be required in order to verify the eligibility of the expense as defined by your plan.
  
  Documentation may not be requested for all of your transactions, but you should hold onto all of your receipts just in case, weve explained this further below.
  
  The ************************ (***), Prop. Treas. Reg. 1.125-6 provides guidance that all requests for reimbursement from an FSA must be substantiated by an independent third-party. The *** goes on further to indicate that transactions made via a debit card must also be substantiated.  Based upon this guidance weve established the following procedures for substantiating expenses when the card is used.
  
  If the dollar amount of a transaction at a health care provider equals the dollar amount of a copayment under the health plan covering the specific cardholder, the charge is fully verified as eligible without the need for submission of a receipt or further documentation.

  If the transaction is made at a non-medical provider, such as discount stores, grocery stores and pharmacies that use the inventory information approval system (IIAS), the transaction is verified as eligible at the point-of-sale, the charge is fully verified without the need for submission of a receipt or further review.
  

  All other charges to the card are treated as conditional, pending confirmation of the charge by the submission of additional documentation validating the final patient liability with documentation such as an Explanation of Benefits (EOB) provided by insurance companies and itemized receipts that include:
  - the date of the purchase or service
  - amount of the purchase or service showing final patient liability amount due after insurance
  - type of service, or description of the item
  - name of the merchant or service provider
  - the name of the patient  
  
  Claims that are identified as not qualifying for reimbursement because of lack of additional information or otherwise not eligible, are subject to correction procedures, including placing the expenses in an overpaid status. Further, *** regulations require that we suspend use of the debit card if the needed information or, repayment is not received. 
  
  We hope this information has been helpful and weve provided you with a better understanding of when and why documentation is requested.  If you have any further questions or concerns, please dont hesitate in bringing them to our attention.
  
  Sincerely,
  ************************.

• Initial Complaint

  Date:04/20/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  April 13, 2023 I called Millennium Trust regarding two *** accounts that was transferred to them from ************ The company had charged me for statements I never received and they charged me an annual fee of 35 for each *** account. I never received a fee schedule from the company showing what fees would be charged and when. In addition when I went close the account I was charged a fee to close the account.

  

  Business Response

  Date: 04/27/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, *********** sent you a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, we sent you a welcome letter and an email detailing the fees and offered services once your accounts were established with us. Defined in these communications was the six-month grace ****** we provided for previous *********** account holders such as yourself to transfer or distribute their funds prior to fees being charged if they did not wish to remain at Millennium Trust.
  
  Your accounts were transferred to us in January and June 2022. Our records indicate that you first registered for our online platform in July 2022, at which point you were again presented with the fee schedule applicable to the accounts. At that time, you also began the process to direct a distribution; however, you did not complete and submit the request. You accessed your account online in January 2023 and again opened but did not submit a distribution request. On April 13, you submitted online distribution requests for both accounts and we were able to complete and process both requests that same day. Were glad we were able to reunite you with your retirement funds. Please contact us directly if you have any questions or if we can be of further assistance.  

• Initial Complaint

  Date:04/18/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 403b was transferred to Millennium Trust - due to a former employer request and without my agreement - a whole FOUR WEEKS ago -on 3/20/2023 - and I still do not have access to my account. Im trying roll over *** back to Fidelity - where my 403b was hosted previously. I do not want to have any relationship whatsoever with Millennium Trust.

  

  Business Response

  Date: 04/27/2023

  Were glad we were able to reunite you with your retirement funds.When your previous employer directed the rollover of your funds, the rollover was included as part of a multi-plan direction from your plans recordkeeper which consisted of multiple data files, wires, and ACHs. Although we received the initial direction on March 31, we did not receive the final details and confirmation of participant allocations until April 18, at which point your account was fully funded. We received your transfer request paperwork from your chosen successor custodian on April 25, and your funds were sent as directed the following day. Please allow a few days for your successor custodian to receive and process the check. Feel free to contact us directly if you have any questions or if we can be of further assistance. We wish you the best in your future retirement planning. 

• Initial Complaint

  Date:04/18/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  For the past two months, my wife and I have been trying to access her retirement fund on the Millennium Trust Company website. We have been given the back and forth for the entirety of this time. Initially Millennium Trust (MT) told my wife her web-browser was out of date (it was not), which prevented her from logging in. After much back and forth, ** told my wife that they have the wrong *** for her in the system. My wife gave the number to MT over the phone, which was not sufficient for them. MT inappropriately asked my wife to send them an image of the card over unencrypted email, which we did not do. We elected to fax the *** to MT, only to find out they find the image blurry and cannot read it. At this point we found out they supposedly have an encrypted email account that my wife's *** could be sent to. It's possible these difficulties are all coincidences, but from reading other reviews and complaints, this seems all too typical. We just want to access my wife's account so we can transfer the money to reputable organization. We don't want to waste any more time with the back and forth.

  

  Business Response

  Date: 04/27/2023

  Were glad we were able to connect with your wife, resolve the issue, and help her access her account online. We pride ourselves on our ability to reunite individuals with their retirement funds; however, on occasion,the personal information provided by a previous employer may not be fully accurate.At Millennium Trust we take account security seriously, which is why we may require additional documents to verify ones identity before providing access or making any changes to personal information on an account. As you mentioned, the social security number provided to us by your wifes previous employer did not match the information she submitted when trying to take control of the account online, which is what was causing the error. Your wife provided the necessary documents to confirm the correct information, and we were able to assist her in accessing her account online. Please contact us directly if we can be of any further assistance or if you have any questions regarding the transfer or distribution processes. We wish you and your wife the best in your future retirement planning. 

• Initial Complaint

  Date:04/10/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have tried several times to contact this company with no response. I have submitted ALL paperwork to them to Release my dead husband's account to me, except their personal one page form. I need help with this form. I do NOT have a computer... They are UNprofessional and Very hard to deal with.

  

  Business Response

  Date: 04/20/2023

  Please accept our condolences for the loss of your loved one. We would be happy to help you complete the process for directing a distribution.One of our representatives attempted to contact you by phone and email, please contact us directly at your earliest convenience. Although we have received the necessary verification documents, we still require your direction for where to send the funds and what amount should be withheld for taxes, if any. Once you connect with us and confirm your direction, we will expedite our processing and distribute the funds to you. We wish you the best in your future retirement planning.  

• Initial Complaint

  Date:04/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested a distribution and was told it would be sent via mail in 15 business days. That was on March 22, it has been past the expected date and no check was delivered. I called and was told i would have to wait an extra ***** days after they cancelled this check to issue a new one. I am really struggling and need that distribution just to eat.

  

  Business Response

  Date: 04/20/2023

  Were sorry to hear that you did not receive the original distribution check sent to you in March. At your request, we have placed a stop payment on that check and reissued a new check which was sent to you on April 17. One of our client service managers attempted to contact you to confirm that the check was sent. Please contact us directly if you have any questions or if you do not receive the new check by the end of next week. 

• Initial Complaint

  Date:03/31/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My 401K was rolled over to Millennium Trust Company from my previous employer. Since the 2 accounts have been with Millennium Trust Company (September 2022). I have not been able to view my second account. I was informed that I would need to send in authorization to associate the two accounts. I sent in the authorization (March 7, 2023) and was instructed that it would take 15 business days to associate the accounts. I received an email March 28, 2023, informing me that I did not submit the proper documentation (Millennium Trust Company - ************** ********). I sent the required information as requested, wet signature and copy of my driver's license. When I called today (March 31, 2023, I'm being told that I have to wait another 15 business days before the 2 accounts will be synced / associated so that I can view them online. Totaling *************************** to view my both my accounts. I feel that my money is being held hostage, since I cannot see the second account and having to wait 30 business days is outrageous. I do not understand why I could not have associated both accounts at the same time when I created my profile in the beginning. This seems like deceptive behavior. Being only able to view one account at the time of Millennium profile creation. And having to submit, authorization to associate two accounts. Basically delaying my time to access my funds. I never received a phone call from Millennium Trust Company informing me that my 401K had been rolled over to them from my previous employer. I received two letters (December 2022) from Millennium Trust informing me to create a profile on their website.

  

  Business Response

  Date: 04/10/2023

  Were glad we were able to resolve the issue. The paperwork to take control of your second account has been processed and both of your accounts should be available to access online. One of our client service specialists attempted to contact you. Please contact us directly if you would like assistance accessing your accounts online or if there is anything else we can do for you.