Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/29/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ive been trying to access my accounts that have been turned over to millennium trust and they refused to give me access even though Ive provided all of my personal identification including giving them my drivers license through email on two occasions and going through multiple people over for two months. And I still have not been given access to my accounts, I have emails to back up my complaint and have dealt with people in ***** ******* ******* and **** to no avail

  

  Business Response

  Date: 04/08/2023

  Were glad we were able to connect with you and schedule a time for us to help you gain access to your accounts online. Your paperwork to take control of your account was processed,and we look forward to speaking with you next week. Please feel free to contact us directly if you have any questions before our scheduled call.

• Initial Complaint

  Date:03/27/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My retirement funds from an employer-sponsored account were rolled over into a traditional *** held by Millenium Trust. I opened an account, went through numerous webpages to share my personal information and prove my identity and yet every time I try to initiate an online distribution, the Millenium Trust website tells me that my distribution request can't be processed online and that I should contact a ****** Services Specialist. So I go ahead and contact ****** Services, who of course sends me a "one-time" link to the SAME online distribution form that leads to the SAME error message. Unbelievable. Millenium Trust makes false claims about its services, trying to hold on to money that isn't theirs for as long as possible - disgusting and predatory.

  

  Business Response

  Date: 04/06/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. Although your previous employer initiated the process to rollover your funds to Millennium Trust on March 22, we did not receive the funding for your *** until April 4. For this reason, your online distribution requests could not be completed until we received the funds. Your distribution was completed as directed the day after we received funding. Please feel free to contact us directly if we can be of any further assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:03/23/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have never lost money with an *** ******* until now! My money was transferred to this company due to CapitalOne shutting down ***s. I did not chose to go to this company and had I known there was a $35 dollar annual fee, I certainly would not have allowed my funds to be transferred. I am also being charged a $10 fee for printed documents. I have not received any documents by mail! This is a terrible company. I am actively looking to move my *** to my other bank who doesn't steal from my retirement fund.

  

  Business Response

  Date: 04/02/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication from *********** including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, we provided a six-month grace ****** prior to fees being charged to allow you to direct a distribution or transfer if you did not wish for your funds to remain at Millennium Trust. You also would have been required to review the applicable fee schedule when you registered for your account in our online portal in December.
  
  We would be happy to connect with you and discuss your account and fees further. One of our client service representatives attempted to contact you but was unable to reach you. We received your transfer request paperwork on Friday and will expedite our review and processing. Once your request is reviewed, we will contact you to inform you of its completion or if any other information is required. Please contact us directly at your earliest convenience if you have any questions.

  Customer Answer

  Date: 04/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************************

• Initial Complaint

  Date:03/21/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Got a statement in the mail. Never have heard from these people in my life . Company is stating that they have a *** and they are charging me fees to have a acct with them . That is not ok! I called and they would not give me any info without SSC and Birthdate . I am not giving anyone i dont know my personal info . I gave her the acct number on the statement and she said that wasnt enough . I told her it should be and I want to know info on this acct. I asked why I havent been contacted till now when they have had it for a year to charge theie yearly fee. She stated telling me all these bs excuses. So right now I want all info they can give me on this acct, I want all charges reversed , and I want all.my money sent to me and close this acct that I didnt sign up for .

  

  Business Response

  Date: 03/31/2023

  At Millennium Trust, we pride ourselves on our ability to reconnect individuals with their retirement funds. In order to protect our clients and ensure their funds are properly secured, we require individuals to verify their identity prior to providing access to the funds. We understand your concerns with providing personal information over the phone and would like to connect with you to provide information regarding how your funds ended up at Millennium Trust and help you take control of your account. One of our client service managers attempted to contact you, please contact her directly at your earliest convenience.

• Initial Complaint

  Date:03/20/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My wife was killed on December 23, 2021. She had been a former employee of ************ whose 401k's I understand to have been transferred to the custodianship of Millennium Trust.Following a great deal of communication with Millennium, I was told that in order to transfer my late wife's 401k funds to my own **** I would need to set up an account with Millennium, something no-one else has required. This happened in early 2022. I have now received an invoice (dated March 10, 2023) for $130, for the period March 2, 2023 to March 1, ****. Since I have never had any of my own funds with Millennium, and certainly have no intention of doing business with them due largely to their appalling customer service and failure to communicate in any form, I have no intention of paying this. When I eventually managed to get through to a representative who was neither rude nor disconnected the call (I spoke with '******' on March 20 at **** AM), I was told that this invoice had been issued in error and to disregard it. Confirmation would be sent via email.I have not received this confirmation, and based on past inability to contact Millennium, not to mention inactivity on their part, fully expect them to report non-payment to the credit bureaus. I request explanation of charges, confirmation that no charges were deducted from my late wife's account prior to transfer, and written confirmation that the invoice was issued in error.It seems that much of this employer's income is derived from dubious charges, and I am not the first to find them non-communicative.

  

  Business Response

  Date: 03/30/2023

  Were glad we were able to connect with you and resolve the issue. Although we strive to always provide a positive experience to clients, we apologize that in your case we fell short.When you directed the transfer of your funds in late July of 2022, your account was not closed after we processed the transfer which inadvertently caused annual fees to be invoiced this year. These fees, as well as the closing fee initially charged, have been waived and your account has been properly closed. Again,we apologize for the inconvenience and thank you for bringing this to our attention. We will use this example to review our processes and provide any necessary training to our team. Please feel free to contact us directly if we can be of any further assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:03/15/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I requested distribution of my retirement account that was transferred from my past employer, *************************** in ****** ** on around the 2nd week of February, 2023. I have never received the check although was told by a customer agent on March 8th that it had been mailed on Feb 22. She suggested I wait a few days and call again. I called on March 10th and they put a stop pay on the first check, and after much back and forth about fees, etc. was talking to a supervisor who assured me she would take over the case and call me within 3 to 5 business days to let me know the check was distributed and being sent via Fed Ex with a tracking number. I called today, on the 4th business day. I did not get to speak to the person who said they would personally handle getting this taken care of, the rep spent much time trying to find out where the check was in process, still has not been delt with, a case wasn't even started on it until the 13th. Was told it would take a long time to process check. I feel that this is a company tactic to not release funds so it can be used by the company. I was trustee of my fathers trust, when i had to have his accounts distrubuted it only took less than a week to receive all the checks. So there is a problem here with this company.

  

  Business Response

  Date: 03/24/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. We were sorry to hear that you did not receive the original check that was mailed to you in February. We have processed the stop payment and sent a check to you via overnight ***** at no additional cost. Per ***** tracking, the check was confirmed delivered on March 17. Please contact us directly if we can be of any additional assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:03/08/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My traditional *** was with *********** 360, until *********** transferred the funds to Millennial Trust, as they were no longer offering ***'s. I did not learn of this transfer until I received an account closure notice from Captial One and did some research to find out Millennial Trust took the account over. I have never received any mail from this company, and never was mailed a fee schedule. Their fees are higher than any I have ever delt with. I found this out when I decided to rollover the funds in my account to another institution. They debited my account $35.00 for an annual fee in August of 2022 and another $25.00 to close the account. These fees are preditory and I requested they be refunded. I wrote the following on 2/27/23 to their *****************I recently closed my traditional retirement account that was transferred to you from *********** on 1/24/22. I decided to close this account and transfer the funds to another institution after discovering my account was debited a $35.00 annual maintenence fee on 8/1/22. Upon checking to make sure that the closure request had been executed, I discovered my account was debited another $25.00 on 2/14/23 as described as an account closing fee. I am requesting that these monies ($60.00) be credited back to me. I never received a disclosure statement from Millennium Trust with a fee schedule when this account was taken over from ***********. They wrote me back on 3/1/23 Our records show that you registered for the client portal on 3/9/2022, during registration the fee schedule and disclosures have to be opened before the registration can be completed. This is something you should have reviewed and been aware of. In this case, we would not be able to approve a fee waiver. I feel this should have been mailed to me and not something you mearly clicked on. I had a lot of money in this account and work too hard to give it to a greedy dishonest company.

  

  Business Response

  Date: 03/18/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication from *********** including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, you should have received multiple emails from us before and after the transfer welcoming you to Millennium Trust and providing opportunities for you to take control of your funds. As shown in the welcome letter you attached, we also provided a six-month grace ****** prior to fees being charged to allow you to direct a distribution or transfer if you did not wish for your funds to remain at Millennium Trust.
  
  Your *** was transferred to us in January ******************************************************** our client portal on March 9, 2022. During that process, you were again made aware of the fees that would be applicable to your account. We received your transfer request in February 2023 and are glad that we were able to fully process your directed transfer within one week of our receipt of the required documents. Please feel free to contact us directly if you require any additional assistance. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 03/26/2023

   
  Complaint: 19559194
  
  I am rejecting this response because:

  This bank is service charging what is not standard in the industry.  I attached a copy of a small account that I had rolled over to another bank.  As you can see, no fees. 

  Since Captial One had no preditory fees, I would never have dreamed that this place would take $60 of my hard earned money.  They have not even had my funds for a year and I feel they stole from me.

  I see that there are other complaints against this company for the same reason.

   

  I would like my $60 back.

  
  
  Sincerely,
  
  *******************

  

  Business Response

  Date: 04/06/2023

  **************, we appreciate your feedback regarding the resign and appoint process and the associated fees. One of our client service specialists has reached out to you for an amicable resolution. Please contact us directly if you require further assistance.

• Initial Complaint

  Date:03/07/2023

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millenium Trust Company has retirement funds of mine. I have been trying to roll that money over to my current provider, TIAA. I created an account at Millenium online and filled out the required forms. I also asked **** to initiate the process. **** has sent Millenium two requests for funds (I uploaded the letters here), and Millenium has not responded to TIAA or transferred the funds. Nor has Millenium reached out to me to explain why they have not responded to TIAA or to ask for more information.

  

  Business Response

  Date: 03/17/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. We received the paperwork from your successor custodian directing the rollover; however, we require rollovers to be initiated using our paperwork. Were glad that we were able to assist you in submitting your direction online and have your funds sent via check the following business day. Please allow a few days to receive the check in the mail. Feel free to contact us directly if you have any issues or if we can be of further assistance. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 03/21/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. My subjective view is that Millenium makes it unnecessarily hard to get money rolled over to another plan. Thanks BBB for spurring them to action!
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:03/02/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millennium took over a *************** totaling $954.51 from *********** in January of 2022. Once they took over we received zero communication via email, us mail or phone calls. WIth *********** there were 0 fees associated with this account. After sending an email in January 2023 inquiring about where our money was and how to access it we suddenly received a welcome packet in the mail with an account statement. This was the very first communication! On that statement we were charged a $35 fee. We never signed a contract with this company or was given any information regarding fees associated with their management of the account. We demanded a refund. We were told once we close the account it would be considered. After accessing online to close the account it was then discovered they charged a $10 statement fee!!!!???? We never even asked for a statement and curiously the $10 deductions wasn't even showing in the statement they sent to us?! Again, we demanded full refund but were advised that first we must close the account. Went to close it, but Millennium will dock another $25 to close it? That is $70 in fees for them to do nothing. Even worse it took them 1 year to send us any account info. There are numerous complaints about this company and their egregious fees. I realize $70 isn't a large sum, however there are likely thousands, if not tens of thousands of customers they've cheated.

  

  Business Response

  Date: 03/10/2023

  Were glad we were able to connect with you and reunite you with your retirement funds. When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, we also provided a six-month grace ****** for previous *********** account holders such as yourself to transfer or distribute their funds prior to fees being charged if they did not wish to remain at Millennium Trust. Were glad that we were able to connect with you and have your funds sent to you via check. Your check has been sent via overnight ***** and should be delivered early next week. Please contact us directly if you would like the tracking number or require any further assistance. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 03/14/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  K Doren

• Initial Complaint

  Date:03/01/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was granted, by a court order, *****% of my ex *********************** that is with Millennium. In April of 2022 we started the process to transfer the funds. Since that date, both my ex husband and myself have spoken to over 10 different employees providing everything that is asked and still have not gotten the transfer. This company has admitted to not sending documents that they should have mailed to us and has continuously made claims of paperwork not being legible or not being sent when we both have confirmations via fax and email. This company is severely negligent in not abiding to a court order issued by a judge. I cannot move my money until it is put into my own account with them. My fear is once I get the money moved to a Millennium account I will have to deal with this horrible company all over again to take it out. It is against the law to ignore a court order and that is exactly what they are doing. My ex husbands account number is *********. Please help me so that I can get my portion into my own account and to also move it out of Millennium once the transfer is made. Thank you for your time.

  

  Business Response

  Date: 03/10/2023

  Were glad we were able to connect with you and resolve the issue. We received a legible copy of your ex-husbands paperwork, and your portion of your ex-husbands account has been transferred into your own account. Please contact us directly if you have any questions regarding accessing your account online or transferring your funds to another custodian.