Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Inspira Financial

  Omaha, NE 68164

• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:02/01/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a letter stating that I have had a couple IRAs moved to this company. When I contact them they never reply and when they do they ask repeatedly for the same information like a drivers license which has been provided numerous times. This is terrible and sound like how they treat many customers - I want access to my accounts immediately or will pursue legal action. The accounts end **** and **** under the name ************************* dob 5/23/1975 last 4 social **** Help!

  

  Business Response

  Date: 02/11/2023

  Were glad we were able to reunite you with your retirement funds. At Millennium Trust we take account security seriously which is why we required you to verify your identity before providing access to your funds. The original copy of your drivers license you provided was partially cut off, which is why we needed you to submit another clean copy.Were glad that once we received a clean copy, we were able to ***** you access to your accounts online. Your account distributions were also processed within three business days of us receiving your online submissions. Please contact us directly if we can be of any additional assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:01/29/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 29, 2023 ************************** ***** **************************************. Apt **** ***************************** ************** Re: Millennium Trust Company Account#: ********* Hello:My name is **************************. I am writing with a serious complaint of fraud against the Millennium Trust Company out of *********, ********.Most recently, I separated my employment from ******************The Millennium Trust has been debiting $35.00 per month from my available balance without my knowledge or consent I never authorized Millennium Trust Company to establish an account or remain the trust keeper of my remaining available retirement funds from ****************** Millennium Trust Company never contacted me and advised of options that were available to transfer these funds to a trusted keeper of my funds.This is outright fraud and deception. I am demanding that the Millennium Trust company return any and all Account Fees/Expenses that they have siphoned from my balance without my knowledge immediately!I have been a member in exceptional standing with Fidelity for over 20 years. I have never paid a fee to Fidelity to manage my financial assets.I do not wish for Millennium Trust to stand guard over any balances under my name and I do not wish to pay any fees to close my account with this company, since I never authorized them to manage any funds in my name!I can be reached at: **************, or at the mailing address printed above.Over and out!-**************************

  

  Business Response

  Date: 02/08/2023

  Millennium Trust provides an automatic rollover *** ******** to employer-sponsored retirement plan providers with missing or non-responsive participants. This feature would have been defined in your previous employers retirement plan documents and allowed your plan to direct the rollover of your funds into an *** for your benefit. Your plan, in accordance with its provisions, chose Millennium Trust as the *** ********* for these rollovers and agreed to the fees and services that would apply to your *** when they directed the rollover of your retirement funds. As part of this process, you should have received notice from your previous employer and/or their designated recordkeeper providing you with the opportunity to direct a distribution or transfer of your funds to another ********* if you did not wish to rollover to Millennium Trust. In addition to this notice, we also sent you a welcome communication describing the fees and your options when your account was first established at Millennium Trust.
  
  We would be happy to assist you in taking control of your account and distributing or transferring your funds to another *********. One of our client service managers attempted to contact you and left her direct contact information. Please call us at your earliest convenience. Once we receive your paperwork, we will expedite the processing of your distribution or transfer.

  Customer Answer

  Date: 02/09/2023

   
  Complaint: 18947656
  
  I am rejecting this response because: I want a refund of all fees immediately. I do not accept your service or fees charged. I will file a federal complaint if you choose not to. I want options provided to move the funds to a host of my choice, immediately. 
  
  Sincerely,
  
  ***********************

  

  Business Response

  Date: 02/22/2023

  Were glad we were able to connect with you and provide you with a statement of your account as well as your account number. Please let us know if you have any issues accessing the secured statement. As a courtesy we have refunded the annual fees charged to your account. Once we receive your transfer direction from your successor custodian, we will expedite its processing. Please contact our client service manager directly if you have any additional questions or require assistance submitting your transfer direction.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  undenounced to me, mine and my wifes traditional *** accounts were transferred from capitol one to millenium trust - cap 1 sent "account closed" notice- with no other information regarding where account would be transferred to or anything else. no further communication sent until millennium trust sent statement 1/23 which deducted fee of $35 (noting an annual maintenance fee) when my wife contacted millennium trust regarding fees and asking for a fee schedule to be sent i was placed on hold for 50 minutes. spoke with ***** from mississipi who told me she couldnt help. to date i never consented to the account transfer or the fee schedule, nor was i provided notice of the fees. i asked for a supervisor and was told id receive a call back in ***** hours. four days later, i received a voicemail message without a name or return direct call back number stating not only would fees remain but if i choose to close/transfer acct to another bank that a closing fee would be assessed. I called back and spoke with Tera from TN. She also was unable to rectify the situation and when i asked for a supervisor i was put on hold for a total of 42 minutes. I was told no one could speak to me but that **************** would call me back in an undetermined amount of time. I stated that I needed a call back by 5pm or else I would be forced to file a BBB complaint for lack of resolution. I was then hung up on. I did not receive a call back. I am seeking a refund for fees and to be able to transfer/close acct without further fees.My wife ****** had placed the call for both of our individual *** accounts in regards to the same issues and fees. Neither one of us received anything in writing or email in regards to fee schedules, annual fees. Also neither of us received any monthly, quarterly, end of year statements in regards to these accounts until the 1/23 statement showing the annual fee. This would fall under unethical and fraudulent handling of financial accounts.

  

  Business Response

  Date: 02/05/2023

  Were glad we were able to connect with your wife and discuss you and your wifes accounts. When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, you should have received a welcome letter detailing the fees and offered services once your account was established with us. Were sorry to hear that you did not receive these notifications.
  
  Our call volumes are higher than usual during our busiest season that occurs in January and February. We apologize for the longer than normal wait time your wife experienced when calling in. Were glad that one of our client service representatives was able to connect with her and discuss the process for transferring your accounts. Please contact us directly if you have any questions regarding the transfer instructions we sent to you. Once we receive your completed paperwork, we will expedite the processing of you and your wifes transfers.

• Initial Complaint

  Date:01/27/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  undenounced to me, mine and my husbands traditional *** accounts were transferred from capitol one to millenium trust - cap 1 sent "account closed" notice- with no other information regarding where account would be transferred to or anything else. no further communication sent until millennium trust sent statement 1/23 which deducted fee of $35 (noting an annual maintenance fee) when i contacted millennium trust regarding fees and asking for a fee schedule to be sent i was placed on hold for 50 minutes. spoke with ***** from mississipi who told me she couldnt help. to date i never consented to the account transfer or the fee schedule, nor was i provided notice of the fees. i asked for a supervisor and was told id receive a call back in ***** hours. four days later, i received a voicemail message without a name or return direct call back number stating not only would fees remain but if i choose to close/transfer acct to another bank that a closing fee would be assessed. I called back and spoke with Tera from TN. She also was unable to rectify the situation and when i asked for a supervisor i was put on hold for a total of 42 minutes. I was told no one could speak to me but that **************** would call me back in an undetermined amount of time. I stated that I needed a call back by 5pm or else I would be forced to file a BBB complaint for lack of resolution. I was then hung up on. I did not receive a call back. I am seeking a refund for fees and to be able to transfer/close acct without further fees.

  

  Business Response

  Date: 02/05/2023

  Were glad we were able to connect with you and discuss you and your husbands accounts. When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition, you should have received a welcome letter detailing the fees and offered services once your account was established with us. Were sorry to hear that you did not receive these notifications.
  
  Our call volumes are higher than usual during our busiest season that occurs in January and February. We apologize for the longer than normal wait time you experienced when calling in.Were glad that one of our client service representatives was able to connect with you and discuss the process for transferring your accounts. Please contact us directly if you have any questions regarding the transfer instructions we sent to you. Once we receive your completed paperwork, we will expedite the processing of you and your husbands transfers.

  Customer Answer

  Date: 02/19/2024

   
  Complaint: 18938061
  
  I am rejecting this response because:

   

  Hi I filed a complaint and the company stated that they would resolve the issue. They have not to date. I was not only charged undisclosed fees but when the accounts were transferred to another banking institution I was charged a closing fee after agreeing to refund fees they in fact charged more fees.  Millennium trust owes me $118. 

  What are my next steps to resolve this? Thank you 
  

  ****************************, BS,ASN,RN,CSN-**

  
  
  Sincerely,
  
  ********************************

  

  Business Response

  Date: 02/29/2024

  *******************************,

  
  When we assisted you with your initial complaint in February 2023, we had agreed to waive the fees and help you transfer your account. The fees were waived at that time; however, we did not receive transfer paperwork from you until August 2023 after additional annual fees were already charged due to the account remaining open. Were glad one of our client service representatives was able to connect with you and resolve your issue. Please contact us directly if we can be of any further assistance. 

• Initial Complaint

  Date:01/26/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My *************** was transferred over from *********** to this company. I received no communication the transfer was completed until I received a statement today. The statement shows I've earned 12 cents since 1/24/22, but I was charged a fee for $35 for "annual account maintenance".When trying to log into "claim my account" on their website, the link goes to a 404 "page not found error"When looking at reviews from others, 100's of people are experiencing the same issue. At best this company needs to immediately fix their website and allow funds to be withdrawn, at worse they are intentionally making it impossible to move funds so they can continue to charge ridiculous fees. I want my account CLOSED, and remaining funds transferred to my FIDELITY (NO FEE) account. There is no way to do this with their website not functional. Help!

  

  Business Response

  Date: 02/05/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition,you should have received a welcome letter detailing the fees and offered services once your account was established with us. Were sorry to hear that you did not receive these notifications.
  

  We apologize for the technical issues you experienced when trying to access your account online, and we would be happy to assist you in resolving the issue and directing a transfer.One of our client service representatives attempted to contact you. Please contact us directly if you have any questions regarding the transfer instructions we sent to you or if we can be of any further assistance. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 02/08/2023

   
  Complaint: 18935027
  
  I am rejecting this response because:

   

  issue has not been resolved. 
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/22/2023

  Our client service representative attempted to contact you again but we were unable to reach you. We were unable to leave you a voicemail at the provided phone number (************); however, we sent you an email at the provided email address (*******************).Please contact us directly at your earliest convenience or provide us with a good day and time for us to follow up with you. Once we connect with you, we are sure we will be able to help you take control of your funds.

  Customer Answer

  Date: 02/27/2023

   
  Complaint: 18935027
  
  I am rejecting this response because:

  Not resolved. 
  
  Sincerely,
  
  *************************

• Initial Complaint

  Date:01/26/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I feel like I am being scammed by this company. They told me over the phone to complete paperwork they were emailing me after they verified all my personal information and asked me for an extra email address so without hesitation assuming the were a legitimate company I confirmed everything meaning gave them my whole life information. The representative said to send her a blank check and a copy of my drivers license if I wanted direct deposit. I received a call today from different representative having a heavy accent saying I would be mailed a check because her company couldnt confirm/verify my bank account. I asked her to explain what she was telling was the problem and she said just wait on a check. Basically I feel like theyre scamming me out of whats left from my retirement account and feel like they may do something to my bank account and need some kind of explanation and tracking number for my funds. Please verify this company and their staff are legal to provide service to the average consumer. So worried sick about losing my hard earned money and which employee is going to mail my check to what address if even in *******.

  

  Business Response

  Date: 02/05/2023

  Were glad we were able to reunite you with your retirement funds. At Millennium Trust we take account security seriously, which is why we require verification of your information prior to providing access to your funds. Additionally, we use an industry standard banking verification tool to ensure funds are only sent to confirmed bank accounts. Unfortunately, the bank you indicated to receive your funds does not participate in the verification program offered by this tool, so we were unable to send your funds via ACH. Checks representing the funds from your accounts were sent to you on January 27 and 31. One of our client service managers attempted to contact you to confirm you have received the checks. Please contact us directly if there is anything else we can do to assist you. We wish you the best in your future retirement planning.  

• Initial Complaint

  Date:01/25/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I cannot access my account online. I tried to claim my account, but I'm keep getting 404 error page. I called them on the phone but I could not reach anyone.

  

  Business Response

  Date: 02/04/2023

  Were sorry to hear that you are having difficulties accessing your account online. We would be happy to help assist you in taking control of your funds. One of our client service representatives attempted to contact you, please contact us directly at your earliest convenience.

  Customer Answer

  Date: 02/06/2023

   
  Complaint: 18896214
  
  I am rejecting this response because:
  

  I've never received any attempt to reach me.  No phone call, no mail received. 
  

  
  Sincerely,
  
  *****************

  

  Business Response

  Date: 02/18/2023

  Our client service representative attempted to contact you again; however, we were unable to reach you. We left you a voicemail at the provided phone number (************) and sent you an email at the provided email address (sho######@gmail.com). Please contact us directly at your earliest convenience or provide us with a good day and time for us to follow up with you. Once we connect with you, we are sure we will be able to help you take control of your funds.

• Initial Complaint

  Date:01/23/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millennium Trust *** has repeatedly deflected and delayed my requests to rollover my 401k plan. By imposing ever-increasing requirements that exceed their original directives, they have held onto funds due to me while charging me fees. Millennium Trust *** has - at times - also completely refused to comply with my request, and - further - challenged my request by demanding unorthodox methods of processing such as requiring the rollover be payable as an early distribution instead of a rollover. These obstacles have spanned the course of at least a half a year and wasted my time, energy and money. It is my belief that this company should be reviewed.

  

  Business Response

  Date: 02/02/2023

  Were glad we were able to reunite you with your retirement funds. The *** requires different reporting for an ****to-*** transfer as compared to a rollover of funds into another *** or a qualified employer plan. A transfer would be initiated on the receiving custodians paperwork; however, a rollover could be initiated on the distributing custodians paperwork, in this case our distribution form. When we first received your completed distribution form on January 5, we noticed that the payment option selected indicated a rollover to another ***. We contacted you to confirm that you wanted a rollover processed and a check to be sent to you instead of cancelling the rollover and initiating a transfer from your chosen successor custodians paperwork. Once you confirmed your direction, we processed the rollover and sent a check representing your funds within one week. Please contact us directly if you have any questions or if we can be of additional assistance. We wish you the best in your future retirement planning.

• Initial Complaint

  Date:01/23/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a small *** with CapitalOne that was rolled over by CapitalOne to Millennium automatically in 2022, when CapitalOne went out of the *** business. There was no option provided by CapitalOne. When I got went to look at the account, there had been a $45 fee attached to the account. No reason. No information. No notification. The account did not even list what my interest rate was. So I called Millenium , the special line for CapitalOne clients. Put on hold for over an hour. Out of immense frustration and awful customer service, I decided to close the account and just take an early distribution. Millenium charged another $25 for closing the account.

  

  Business Response

  Date: 02/02/2023

  When *********** resigned and appointed Millennium Trust as the successor custodian of your funds, you should have received a communication including an explanation of the resign and appoint process as well as details regarding the fee schedule that would be applicable to your new account. This communication also would have indicated that you had the option to transfer your *** to another custodian or distribute your funds if you did not wish to transfer to Millennium Trust. In addition,you should have received a welcome letter detailing the fees and offered services once your account was established with us. Were sorry to hear that you did not receive these notifications.
  
  Our call volumes are higher than usual during our busiest season that occurs in January and February. We apologize for the longer than normal wait time you experienced when attempting to call in. Were glad to see that you were able to go online to direct your distribution and then received your funds via real time payment that same day. We wish you the best in your future retirement planning.

  Customer Answer

  Date: 02/15/2023

   
  Complaint: 18883560
  
  I am rejecting this response because:I remain very unsatisfied by the response from Millennium Trust Company. 
   I did NOT receive any mail with a "Welcome letter" stating the fees as they suggest.  Their apology for not receiving their welcome letter does not cut it. 
  In addition, you should have received a welcome letter detailing the fees and offered services once your account was established with us. Were sorry to hear that you did not receive these notifications.
  
  And this theoretical "Welcome letter" was after the fact anyway, aka after the transfer from ************ so the *** ***** would have been unaware of the fees, when *********** did the transfer.   *********** *** holders should have been told in advance what the fees entailed would be. 
  
  Like many of the other same complaints about Millennium Trust Company,   there was NO ability to reach them by phone and their website contained NO ability to chat or interact.  Essentially our money was held hostage by them.  That is unacceptable and probably a legal violation.  
  Those fees need to be refunded to the customer.  
  
  Sincerely,
  
  *************************

  

  Business Response

  Date: 02/26/2023

  ****************,
  
  Notices were sent both prior to and after the transfer to give account owners like yourself the chance to distribute or transfer your funds to another custodian if you did not wish for your account to come to Millennium Trust. We understand that you did not receive these communications and missed the opportunity to transfer out before fees were charged. One of our client service representatives will be reaching out to you directly to discuss a resolution. Please contact us directly at your earliest convenience or let us know if there is a good day/time that we can connect with you.

• Initial Complaint

  Date:01/16/2023

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company sent letter regarding rollover **** The website does not work. You cannot open an account. Chat options do not work. Phone options do not work. I attempted to open account to ask what the letter is regarding and you only get 404 error messages. Unable to contact company. Do not believe this company is even real.

  

  Business Response

  Date: 01/27/2023

  Were glad we were able to connect with you and help reunite you with your retirement funds. As our client service representative mentioned,your funds are currently invested in a stable value fund and will be liquidated in order to process your distribution. Once the liquidation is complete, you should receive your ACH distribution within a few business days. Please contact us directly if you have any questions or if we can be of any additional assistance. We wish you the best in your future retirement planning.