Complaints

This profile includes complaints for Inspira Financial Trust, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  Inspira Financial Trust, LLC

  2001 Spring Rd Ste 700 Oak Brook, IL 60523-1890

  
• 

  Millennium Trust Company

  PO Box 940287 Plano, TX 75094-0287

• 

  Millennium Trust Company

  8 Penn Ctr West Suite 101 Pittsburgh, PA 15276

• 

  Inspira Financial

  Omaha, NE 68164

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My **** *** was transferred to Inspira Financial after switching jobs, and as soon as I was notified of my funds being held in an account with them, I attempted to reach out to claim my account. I was unable to access my account or my retirement savings for weeks, with little to no response from them over the span of weeks. When I call them, they just tell me I have to wait for an email. It has been almost a month, and over $1,000 of my money is inaccessible, and I cannot even see it.

  

  Business Response

  Date: 03/24/2025

  Hi *******,
  

  Were glad we were able to reunite you with your retirement funds. Thank you for taking the time to complete the process to take control of your accounts. We received your transfer paperwork on March 13. The transfer of your Traditional *** was processed, and a check representing your funds was issued on March 21. However, the transfer paperwork submitted by your successor custodian for your **** *** depicted an incorrect account type. We connected with your chosen successor custodian, who confirmed they would be submitting corrected paperwork within 2-5 business days. Once we receive the corrected paperwork from your successor custodian, the transfer of your **** *** will be processed.
  

  One of our client service representatives attempted to reach out to you to discuss your accounts and the status of your transfers. Please contact us directly if we can provide any additional assistance. We can also schedule a date and time for a call if that would work best for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/09/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Millennium Trust Company transferred my *** account to **********************. I have tried several times to close my account by phone and online account. Unable to reach anyone by phone and error occurs and never allows me to fully signs on account. ******************** is taking $45 in fees out annually. I have been trying to close this account both with ********************************************* and now Inspira for several years. In 2018 I had $447.76 and now only $177.33. How do I get a hold of company to close out my account to get remaining money before it all disappears?

  

  Business Response

  Date: 03/24/2025

  Hi *****,
  

  Thank you for taking the time to connect with us and discuss your account. Were sorry to hear you are having difficulty accessing your account online. Please contact us directly if you have any questions regarding the distribution forms we sent to you. Once we receive your completed paperwork, we will process your request.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/08/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I closed my ***. My 401K was drained down with fees and became an *** with Inspira. I quickly realized I needed to transfer funds to get another *** at my bank due to Inspira's hours long hold times and overseas customer service. I "closed" my account and they "issued" a check. Their office is in my state and only a few miles away. It has been more than 10 days and my **** Informed Delivery shows they have not mailed the check in all of this time.Escalation has only given evasive answers. Wait. Wait. Rude treatment by supervisors. When I told them I could prove that it never left their facility, the supervisor rudely told me they don't know how the post **** works. Really? Probably hundreds if not thousands of mailings each month!!!There are many complaints on your website. Clearly they benefit by holding on to funds for as long as possible. Until the check is deposited into my bank, they are able to get interest on my funds.

  

  Business Response

  Date: 03/21/2025

  Hi *****,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Thank you for taking the time to discuss your account with us and engage in a conference call with your chosen successor custodian.
  

  When we initially received your transfer paperwork, the name on the receiving account was slightly different from the name listed on your Inspira account. We reached out to you, and you confirmed that this name was how your account was set up at your successor custodian. Your transfer was then processed on March 4 and a check representing your funds was issued to your successor custodian as directed by you.
  

  Our records indicate that this check cleared on March 10. We cannot comment as to what your successor custodian originally communicated to you; however, the check was not rejected or funds returned to us. We are happy that your successor custodian was able to join a conference call today and confirm that the check was correctly processed and deposited into your account with them on March 10. Please contact us directly if we can provide any further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/06/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I need a statement containing ALL of the information that a receiving institution needs to do a TRANSFERincluding ACCOUNT NUMBER and INVESTMENT NAME.

  

  Business Response

  Date: 03/21/2025

  Hi Andreas,
  

  Were glad we were able to connect with you and reunite you with your retirement funds. Thank you for completing the online process to take control of your account. We received your distribution request on March 13, and your distribution was processed and a check representing your funds was issued the next day. Please contact us directly if you have any questions or if we can provide further assistance.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am an authorized person on the ******* account of ***** ******. Inspira acquired this account through a purchase of NuView Trust in November 2024. We cannot reach anybody via phone and emails only receive boiler plate responses citing too busy to react timely.Account owner is attempting to transfer an asset in the ******* to another ************ 2 months we have not been able to make the transfer or speak to anyone about it. Inspira is in possession of the request and all necessary transfer documents AND HAVE FSILED TO COMPLETE THE SIGNATURESNOR HAVE THEY CCOMMUNICATED WITH ACCOUNT OWNER OR ME AS TO ANY DEFICIENCIES OR SNY REASONS EXCEPT. We are too busy to handle your request. This is totally unacceptable. WE NEED TO HAVE THIS COMPLETED ASAP!

  

  Business Response

  Date: 03/20/2025

  Hi ******,
  

  Thank you for bringing this issue to our concern. We have connected with our accountholder who has confirmed this issue is resolved. Please contact our accountholder directly if you have any further questions.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/06/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Inspira financial sent mail about an old 401k account. Not even sure which job this was. I am unable to access my account online, it says submission failed. I would like to collect my small amount. My employers never discussed transferring my 401k so this has been confusing. Any help would be greatly appreciated.

  

  Business Response

  Date: 03/20/2025

  Hi ********,
  

  We would be happy to assist you in accessing your accounts online. Thank you for completing the online process to take control of your accounts on March 3. Your request was processed that day, and you should have received a communication providing instructions for how you could access your online accounts. One of our client service representatives attempted to reach out to you to help walk you through the online portal. Please contact us directly at your earliest convenience. We can also schedule a date and time for a call if that would work better for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/04/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Section 314 of the SECURE 2.0 Act of 2022, waives the 10% additional tax on early distributions for victims of domestic abuse.

  

  Business Response

  Date: 03/19/2025

  Hi ******,
  

  We would be happy to assist you in directing your **************** of our client service representatives attempted to contact you. As mentioned in our email, the 10% early distribution penalty would not be deducted from your distribution. It would be your responsibility to handle any necessary penalty payment or exemption when you file your taxes. Please note, Inspira Financial performs the duties of a directed custodian and, as such, does not provide tax or legal advice. We recommend you consult a dedicated tax professional to discuss your situation and specific questions/requirements in more detail.
  

  In response to your recent email, we sent you a link to our online portal where you can submit your distribution direction. Please contact us directly if you have any questions or if we can provide further assistance.We can also schedule a date and time for a call if that would work better for your calendar.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally express my dissatisfaction with the handling of my FSA debit card replacement request, which has been ongoing since February 13, 2025. Despite making four separate phone calls on different dates, I have been told each time that my replacement card has been sent. However, as of today, March 4, 2025, I still have not received the replacement card.This delay has caused me significant inconvenience, as I have had to cancel multiple doctors appointments due to not having the necessary funds to pay for them. I have also followed up with emails and calls but have not received any resolution to my issue.The level of customer service I have received has been subpar at best. On one occasion, when I requested to speak with a supervisor, I was placed on hold for 22 minutes only to be told that no supervisor was available. This lack of communication and support is unacceptable.I request that my situation be escalated immediately so that I can receive a resolution. I would appreciate an urgent update on the status of my replacement card, as well as a direct contact to ensure that this matter is resolved promptly.Thank you for your immediate attention to this issue. I look forward to your prompt response.

  

  Business Response

  Date: 03/06/2025

  Hi *******,
  

  Inspira is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns an error within your 1099. Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you.
  

  We understand how frustrating it can be trying to resolve an error you didnt create, and that is certainly not the type of experience we want our members to have. A representative from our Executive Response team has reached out to you to provide detailed information about both transactions.  
  

  If you have any further questions or issues, please dont hesitate in bringing them to our attention.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/06/2025

   
  Complaint: 23020399
  
  I am rejecting this response because:  This response was not for the complaint I submitted.  This is for a person named ******* in reference to a 1099.  This company does not even know how to respond to the correct complaint. 
  
  Sincerely,
  
  ******* *******

  

  Business Response

  Date: 03/07/2025

  Hi there *******,
  

  Were deeply sorry for the mix up in responses, and for the continued difficulty youve encountered while attempting to obtain your debit card.
  

  Weve reviewed your account and interactions, and a representative from our Executive Response Team will be in touch to offer further assistance regarding this.
  

  Thank you for taking the time to provide your feedback and allowing us to assist you moving forward.
  

  Sincerely,
  Inspira Financial

• Initial Complaint

  Date:03/04/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The 2024 1099-SA issued by Inspira is in error in that the number 5 is entered in box 3 instead of the correct number 1. I contacted them through the customer service number provided on their website and was assured that a case number had been assigned and I would receive a response. I contacted them a second time to find out that no case number had been submitted from my first call. They assured me again a case number would be filed but I have had no response to date. I then sent them the attached letter by FAX and have yet to receive an acknowledgement or response. If the 1099-SA is not corrected, I will owe both federal and state taxes on the full amount. I request a corrected 2024 1099-SA from Inspira.

  

  Business Response

  Date: 03/06/2025

  Hi *******,
  

  Inspira is in receipt of the complaint you submitted to Better Business Bureau. We understand your complaint concerns an error within your 1099. Thank you for bringing your concerns to our attention and for giving us the opportunity to review and assist you.
  

  We understand how frustrating it can be trying to resolve an error you didnt create, and that is certainly not the type of experience we want our members to have. A representative from our Executive Response team has reached out to you to provide detailed information about both transactions. 
  

  If you have any further questions or issues, please dont hesitate in bringing them to our attention.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/06/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* ********

• Initial Complaint

  Date:03/04/2025

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received an Account Summary from *******************************************, despite never having personally opened an account with them.Neither I nor my former employer had any known affiliation with Inspira Financial.When I called their customer service to verify the information, they refused to disclose any details about the account.They had my last four digits of my Social Security number and my address on file, raising serious concerns about how they obtained my personal information.Despite these alarming issues, they refused to clarify the source of the balance in the Rollover Traditional Account listed in their records.This is a violation of transparencya financial institution should not hold an account in my name without my consent or provide vague responses when questioned.The refusal to disclose where this account originated from suggests potential identity misuse or unauthorized financial activity.If this practice is occurring with other individuals, it may indicate widespread unethical business practices that need to be investigated.I demand that Inspira Financial:Provide full disclosure of how and why this account was created under my name.Explain the source of the balance and any associated transactions.Confirm in writing whether my personal information was obtained or shared with third parties without my consent.Cease any unauthorized account creation practices if this is a recurring issue.I request that the Better Business Bureau investigate these practices and hold Inspira Financial accountable for their lack of transparency and potential consumer rights violations.I appreciate your prompt attention to this matter and look forward to your response.Sincerely,

  

  Business Response

  Date: 03/19/2025

  Hi ********,
  

  Were glad we were able to connect with you and address your concerns.
  

  As our client service representative mentioned on the phone,Inspira Financial provides automatic rollover *** solutions to employers and retirement plan providers with missing or nonresponsive participants. We connect with rolled-over participants and reunite them with their retirement funds. As part of this process, the employer plan directs the establishment of **** for the benefit of the former participants.
  

  Your former employer directed the rollover of your funds into an account at Inspira in July 2021 on your behalf. You should have received a communication from your former employer prior to the rollover giving you the opportunity to distribute or transfer your funds to another custodian if you did not wish to transfer to Inspira. You also should have received welcome communications from us once your account was established providing you with details regarding the rollover and your options for managing your funds.
  

  At Inspira Financial we take account security seriously,which is why we require individuals to verify their identity before we provide access or information on an account and funds. Thank you for taking the time to discuss your account with us. Please contact us directly if you have any further questions regarding the instructions we provided for how you can take control of your account online.
  

  Sincerely,
  Inspira Financial

  Customer Answer

  Date: 03/20/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** *****